I often go to this Starbucks along with other locations, and I always get greeted by awesome people and it makes my day after some intense and sweaty physical trainings that I do down the street from this store. During the hot summer days, and cold winter days, I love stopping by here and getting whatever I get to treat myself :) Thank you very much! I will see you after my training one of these days :) read more

This Starbucks has me feeling sick the next day, if not the same day, 90% of the time I frequent it. I never experience that issue with the other ones I visit. Also, their drive thru is always slow and backed up and the drinks they do provide are not consistent. They're either amazing or horrible. Anyway, I am only writing this review so that people are warned that they are possibly not cleaning the equipment properly or storing the ingredients properly which is why it always has me sick to my stomach. read more

Haruk is what makes this Starbucks an incredible experience. We drive out of our way everyday to come to this location because of the kindness and amazing customer experience Haruk always gives! in a world where kindness is not always the norm and most customer service experiences are highly lacking, Haruk has made grateful & loyal customers out of us! read more

I come to this location about once a week since it is so close to my home and i am a Starbucks gold card rewards member, which means I am always looking to complete the star challenges. This location is the type that you can walk up and order or drive thru, there is no indoor lobby/restaurant to sit within. There are tables with umbrellas provided. *The drive thru is usually pretty busy in the morning, but you can pull into the lot and see how long the line is and easily exit back to Saticoy or Louise if it's too long. Overall: The staff is usually friendly. This location is hit or miss on whether your item will be made or rung up correctly, so be sure to double check your receipt/order. They seem to always be out of something - one day they had no napkins, another day they were rationing cups, and often they are out of add-ins such as the berries/fruit or syrups. It is a good idea to have a back up order in mind. Generally they take your order pretty quickly but it takes quite some time for your order to be ready, especially at the walk up window. The main reason I go to this location is that it is so close to home and drive thru option is really convenient. Tips/Notes: -If you order drive thru- taste your drink before you leave the area to ensure it is what you've ordered. I've received drinks with missing ingredients such as syrup or caramel and one time someone else's beverage. -There is a restroom, just ask for the code. -There is plenty of parking, as this location shares a lot with Ralphs/Rite Aid and many other stores. Do not park in the red zone next to Starbucks, especially for mobile orders, as neighbors in the area have already been complaining about these vehicles in the red zones. -There is a taco truck in the afternoon/evenings on Louise, right next to Starbucks - their tacos and carnitas burritos are good and go well with a cold Starbucks tea/refresher. read more

I absolutely love the staff at this location They always greet me and make feel special. Sometimes I get my drink and there's a cute personalized note to me. It cheers me up. They are so busy and the drive thru gets a little packed. I keep them on their toes because I pre order my drink and sometimes go through the drive up ? Regardless, they are happy to see me and my drink is ready. read more

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This has seriously become the worst Starbucks. The service here is horribly slow, the drinks come out white like milkshakes, don't you dare ask for a remake even thought they advertise how they will gladly do so on large signs because you will be met with rude responses instead of sure no problem. Lousy attitude here ... very sad. This location needs to be shutdown or completely re built abs clean house. Awful awful no words to describe this place. read more

This location never has anything and is always out of stock of stuff. I went to redeem my bday reward and they scanned my reward prior to telling me they were out of what I wanted and then tried to tell me to get something else instead of void it. I wanted to go to a different location and had to insist on a refund, anyway they didn't even say happy bday rude!! read more

If I could give a half star, I would. Zero sense of urgency, there's six people standing at the walk up window and two cars in the drive-through and stood there for 15 minutes before the guy even acknowledged anybody in the walk up. I ended up leaving and going to another Starbucks. I would expect this in the afternoon but at 8:30 in the morning when everybody wants their coffee, this is rather unacceptable. If they are overwhelmed in the mornings, maybe they should hire an extra employee for a walk ups. Super inconvenient and thank goodness I didn't wait because I would've been late to work. Ended up going to the one on Balboa and Roscoe where they have a wonderful lady taking orders out front and it's super fast and super convenient. read more

Love, love, loveeeee this Starbucks. Walk-up service area or a drive thru are your only options at this location. Great place to bike ride to and sit outside on their outdoor patio during the weekend, which is clearly what I do. Did I mention the staff is beyond friendly? Since I've done my time at Starbucks, I tend to be semi judgemental about the service at each establishment. This location specifically gets an A! Always with a friendly smile and eager to help attitude. Couldn't be happier about my local Starbucks. I did wish they had an indoor seating area, but I can deal with this one not having one since it's super small. In a grocery shopping center so there is a large parking lot & sometimes the line for drive-thru gets long but that should be expected. read more

The staff here is great. As I'm sure everyone knows, the only difference between one Starbucks and another is the location and the staff. I just love this location because the staff is so friendly and dedicated to their customers. This is a drive-through/walk-up location. They have tables outside so if the weather is nice you can hang out and take advantage of the free WiFi. read more

Placed my order on the app and then waited close to 15 minutes for my drink in the drive through line. Mind you, only 3 cars ahead of me so they are obviously not working effectively or efficiently. Once I pulled up to the window, I was not greeted or even acknowledged. The girl finally looked over at me & gave me a drink order total (that was not mine) expecting payment and I let her know I paid on the app. She then said, "oh, whats your name?" And proceeded to hand me my two drinks that were made incorrectly... missing my two add ons. There were also two people inside who looked like they should be helping, but were too busy chatting with each other. The line at the walk up window also looked to be backed up for no apparent reason other than lack of direction by management at this store. Note to self, don't order from here again. read more

Been coming to this Starbucks for years but lately this location has been a joke. You get the coffee whichever way they want to make it and forget about your special request. The long wait times. Food not even warmed oh god don't even go there. Save your money and go to a Starbucks where they care for your feedback not just rude people who don't care when you go back to tell them your caramel macchiato has no caramel and it taste like straight bitter milk. read more

Starbucks - Coffee & Tea Near Me - Van Nuys, California

Lemme start by saying I'm not at all a Starbucks freak, to be honest I truly don't understand the hype and the loooong lines people wait in. However every now and then I enjoy treating myself for a nice drink. And this drive through Starbucks is always a pleasure! They make my drinks purrrect and they're always so nice and friendly at the window! read more

They have no clue how to manage their orders, there was 10 people behind me in the order line, a couple of people behind me ordered on mobile, and they got their drinks before I was even able to put in my order. I asked if they do walk up orders, and was told by one of the workers that they take care of mobile orders first. This was about 35 minutes of being the first one in line. I usually don't post negative reviews, but this was one of the worst customer experiences. What a joke. read more

This is my go-to starbucks spot between this one and the one on reseda, louise is way better. Sometimes louise can get a little packed but at least they have a bigger parking lot. I'd say 90% of the time they get my drink right. I just get a cold brew with oatmilk and classic syrup. read more

This location is the best one by my house. It's drive-thru/walk up only. There's no indoor seating, but they do have a few tables/chairs outside. Usual orders: Pike Place brewed coffee iced Caramel Frappe with Soy Bacon and Gouda Breakfast Sandwich Hot Chocolate Chocolate Croissants (warmed up) Really good, but seasonal it seems: Salted Caramel Mocha Frappe. Service is always good. Plenty of parking if you want to do a walk up order. read more

This Starbucks is not following the correct Covid-19 procedures and aren't wearing gloves or masks or even practicing social distancing. My family and I are regulars and we have gotten messed up drinks and really bad service all the time. The lids are being handled where we drink with bare hands, gross during a pandemic! Sadly even McDonalds and other establishments are following guidelines we don't trust this store anymore. read more

Waited 25 minutes for a tea. There was a person at the window who did not have the experience for a morning shift and on top of that it was a promotional day. This is horrible management by the team there and also super rude to its continuous customer base. Left without getting my tea after I was told it would only be ten more minutes. Didn't ask for a refund, I just left. Could not believe I was about to wait 35 minutes for a tea read more

Every starbucks is different. I have come to find that this Starbucks sucks. If you want a good Starbucks drink, this Starbucks is not the one for you. Baristas are often in a hurry to make a drink due to the long line and forget the quality of the drink. They don't fill the cup all the way, and they are in a more grab and go mindset. Every drink I've gotten here was trash and could have gotten a better one at a different location. read more

Starbucks - almost all of them are the same but I go to this one fairly often. The servers are friendly and you get what you need quick. In the hot days I get the Venti Java Chip (Mocha with Chocolate Chips on the inside) with Extra Caramel drizzle all over the cup. On cold days I'll get the Venti Cafe Latte. Both above average drinks in my opinion. Everyone has a different taste so it's up to you on what you feel like getting. The two choices I mentioned are my go-to-drinks everytime I hit up Starbucks. It's also a drive-thru so you don't need to even get out of your car... Good place to stop by if you want a quick caffeine boost! I was on the edge of giving this place a 4/5 on yelp (3.5/5 is my rating but they don't have a half rating) but I think a 3 is reasonable. Starbucks - 3.49/5 (had to give it less than 3.5 because my 3.5 = 4 on yelp.) read more

Worse experience with an employee Amandeep. Amandeep got my order wrong, was very aggressive as she walks away to slam the drink with ice down the drain. She got my drink wrong TWICE, simple iced coffee. Amandeep spoke down to me and was very hostile towards me. Sorry I won't be back. read more

Slowest Starbucks! I only come to this one if I really have to. They are super slow. I recommend the one in Roscoe and Balboa. Fast & efficient read more

I ordered some drinks and every single one of them were wrong. I know I ordered them right because the labels were right. On one drink i said no whip cream and the drink had whip. I asked for oat milk for my matcha and they put regular milk. I asked for caramel driz on a frap and there wasn't any. Im guessing they just made the drinks without looking at the sticker label. I even left a tip. They even said they didn't have a drink called a cafe vanilla frap but I work at Starbucks and I know they do. It seemed like the girl was new but the other employees helped make the drinks they could have corrected her. read more

Always pretty busy so sometimes orders are incorrect. Also very small so usually a pretty long wait.

This location is awful. The workers can't seem to get their act together. Zero common sense or attention to detail. No one knows what anyone else is doing, so orders sit there going to room temperature until the customer says something about their order status. Too bad, it used to be much better. read more

Employees are so fantastic! Just moved to the area, came to do some work and greeted me with a smile and remembered my name every time! Juan, ryan, and esmeralda were so great! Definitely recommend coming here for you're morning routine! Already knew my order and came to chat with with us when they had down time! Grew crew and personality! read more

This location is SUB PAR at best. Not ok: 15minutes late beyond the 15 minutes of ordering ahead - that equals 30 minutes for a PRE ORDERED COFFEE. Morgan, who was working the window, made no concession or apology, nor did he indicate to the numerous people waiting that Mobile orders could approach the window first despite paying witness to customer confusion and conflict. There is no signage here as to direct customers - not COVID safety procedures established - this location needs vast improvement both in staffing and in function. read more

Legit the best Starbucks I have been to by far. My favorite person in this location is Max! Max has what it takes to be a manager. I hope he becomes one ASAP because he's the hardest worker by far. Not that the others don't work hard but this guy knows what it takes to give the best customer service possible. Please make him manager. Also, another guy named Vince.. seems cool at first but when you get to the window it's awkward and there's so much silence that it makes you feel weird. I wish his customer service wasn't so horrible. Ive gotten attitude various times from him. Other chicks at the drive thru are ok.. but MAX! Just amazes me every time. read more

This location is quick but they need to put more attentions on customers orders I order white chocolate mocha Frappuccino blended They gave me a white chocolate mocha ice I had to return it three times and the third time they made it right but no with cream on it And the cashier who took my order she was making at Bad face to me read more

I asked for a quad shot caramel macchiato . I got milk instead , so I asked if they could please redo it they waited a few minutes and gave me the same drink. I frequently get this drink and I know what it looks like and taste like but they disagreed and gave me an attitude. A drink costing me almost 7 dollars should not be only milk. This makes me not want to go back to Starbucks at least not this one. read more

Starbucks - Coffee & Tea Near Me - Van Nuys, California

This location is awful! Terrible customer service they always get everything wrong! Today I had to wait almost 1 hr in the drive thrue and was told oh we don't have any honey like wtf why wasn't I told that in the begging! So petty I won't be coming back! read more

Always get great service here...but 1 guy always remembers us from walk up window. We drove thru the other night cause it was raining, and was still cool with us using our reusable cups, and he asked about our dogs and gave us a pupaccino for them, as they're normally with us for SB runs :) So thoughtful...and it's so nice to be greeted by a familiar person there. Nice to sit at their outside patio on summer evenings, but no indoor seating for too hot or cold days. Super easy parking in large shopping area. read more

Love Starbucks. Especially love drive-thru Starbucks. But this, my neighborhood Starbucks, has a long-term, well-known problem with its drive-thru design that regularly results in serious and costly damage to customers' cars. When turning right into the very narrow drive-thru (as most people do), it is simply impossible to see the curb to gauge the turn properly. The rather odd and seemingly unnecessary curb is too low to see and avoid hitting yet weirdly tall so that it inflicts costly auto body damage when one inevitably scrapes it. Curbs are intended to be bumped. Indeed, that is their purpose; one knows to stop when a tire bumps a curb. This, in turn, is why they regularly are lower than the full height of a car tire. The standard curb certainly is not high enough to cause body damage. Is this not common sense? For the owners of Saticoy Plaza and Starbucks, evidently not.. It is absolutely stunning how many have seriously damaged their vehicles because of this well-known, long-term, obvious, yet still existing issue. Today, it was my turn to be indoctrinated. The foot-long scrape on my car's passenger side is deep, ugly and, without question, expensive to repair. The staffer at the window and later, the manager exacerbated this already maddening situation; they both casually stated, " ...it happens all the time". Perhaps they developed immunity to these complaints because they both offered no real concern, solution or assistance. Indeed, the offensively blasé manager actually shrugged her shoulders, stated it wasn't Starbucks' problem, refused my request to contact Starbucks Corporate about this tortious circumstance and told me to call the parking lot operations manager. She did not, however, offer contact information for the operations manager and clearly had no intention of looking for it. What a shockingly poor display of managerial and people skills. What an equally poor display of the much-admired Starbucks brand experience. Adding insult to injury, I realized as I drove away I received a Mocha instead of the Tall no-foam latte I ordered. I hate Mocha. So, in summary, the curb itself is coated with so many different car-paint colors and deep scrapes in the concrete it qualifies as modern art. More significantly, it verifies this is a frequent, foreseeable, preventable and well known hazard. Whether or not the manager is aware, Starbucks has a role in rectifying this ongoing, costly risk to their clients' property. Indeed, only Starbucks customers enter the Starbucks drive thru. This means Starbucks need consider negotiating with their landlord on their clients' behalf to lower or, better yet, remove entirely the poorly embanked, blind and ridiculously-high curb. It also should show good faith and neighborhood loyalty by ensuring those of us with damaged cars are compensated fairly for their breach of duty. In any case, it seems very likely to me both Starbucks and the landlord are jointly and severally liable for negligence. I am hopeful one of these parties steps up and makes this situation right without involving complex legal proceedings. If I must, I will hold both accountable and they can battle it out with one another to determine who is primarily at fault. Either way, I am the innocent, damaged party that deserves compensation. If this is not resolved swiftly and satisfactorily, I am prepared to pursue this matter fully. I am collecting signatures and other verification from neighbors that also have car damage from this drive-thru curb. I am encouraged. I just got started and already the list of signees exceeds anything I expected. If you experienced a similar incident at this Starbucks, I am interested in hearing from you. This truth is simple: A cup of coffee is just not worth this expense and trouble. read more

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Absolutely love this location. Starbucks overall is not my favorite coffee but this location is definitely a nice one because they make tasty drinks. I only use the drive through which can be slow at times but again, their drinks are yummy, and the service is fantastic! read more

I never thought I would fall prey to the ultimate, lazy Los Angelian - a drive-thru Starbucks, where you don't even need to get off your bum to get a cup of joe in the morning. I used to come here every morning on my morning commute. The staff here is always ultra friendly - which surprises me because, after being jammed into a tiny hut w/ 5 other baristas, I'd be hella cranky. The coffees here are made pretty well. One barista remade mine on the house because I forgot to mention non-fat milk. I must admit, it's tough to order pastries/food because you can't see the case full of pastries. And as the previous reviews mention, they often run out of stuff. But it's understandable because you can't really fit much stock into that tiny hut. read more

Starbucks is a Starbucks. Doesn't matter what it looks...the coffee will still be sub-parred. The store is just around the corner from me and that's probably the main reason why I hardly go there. It's too close! Drive-thru Starbucks seems like a lazy man's idea but it sure draws up business. Just for yucks, I did go to the drive-thru and felt...well...rather lazy :(. Convenient but lazy. What would happen if I just walk up to the drive-thru window? Will they be too lazy to make my drink?? Downsides of drive-thrus: asking baristas for sugar, milk, etc., and not having them readily available at your disposal. And having car fumes in your coffee. read more

Always nice employees there. The price is what any other SB is. The drive-thru is fast and the place is clean. I've yet to have received my order wrong from them. So I really don't have any complaints. read more

Lost multiple orders in front of me, made 6 of us wait to order for some long people started leaving. Barista handing out mobile orders wouldn't even make eye contact or tell us what was happening. Communication is the key to any good business and they lack it inside and outside read more

If you think that lightening doesn't strike twice, think again. Then think again, again. I don't know what it is with this place but they mess up the drinks time after time. I've talked to the manager and even emailed Starbucks corporate. They wrote back saying they were sorry, gave me a couple of free vouchers, yadda, yadda. Things improved for about a month and then it went downhill again. I avoid going there unless I just can't be bothered driving out of my way to go somewhere else. 8 out of 10 times they'll either screw up the order, be ridiculously slow, or make the drink badly. Something they do a lot is only fill the cup half way and the other half fill with foam. I kid you not. So, if you're a foam fan, this is the place for you. The staff is friendly, but I think poorly trained or the management doesn't care. Beastly advice: Check your order before you drive away from the window. read more

Gone to this starbucks. From a drivers perspective this place is awesome. From a person walking up to the counter. Not so great. One window to order from and same window to get your drinks. They do have condiments outside too though. Interesting place. read more