Just inside the entrance to Busch's, this Starbucks is in a great location in all the right ways. I ordered ahead because I was under a time constraint. My drink was ready but the sandwich was not. The young woman working had just finished taking an order at the counter and started making their drink. I waited a minute and when she didn't take a sandwich out of the toaster oven, I asked if she was out of that one. She looked around like she was lost and said, "Oh, no. I can get that for you." She finished the drink order for the customer she rang up as I walked in and went over to drawers that have sandwiches in them. She hadn't even started my sandwich. While I waited for her to prepare it, I looked at my latte. I ordered it with no foam and warm temperature. It was blazing hot and had at least an inch of foam on top. When she finally finished heating the sandwich, I pointed out the foam. (If foam didn't make me want to gag, I would have just left without saying anything.) She said, "Oh. It wasn't there when I made it. I can take it off." I explained that foam can't appear after a latte is made and said, "Never mind." I wasn't sure she knew how to make a latte with no foam and didn't have time to find out. When I got to the car, my husband had already texted and asked what the hold up was because we were running late by this point. I opened the sandwich only to find that half of the cheese was on the wrapper, not the sandwich. While I gave a low rating, these mess-ups are just a training issue, and my hope is that with more or better training, this location will improve and have happy customers for years to come. read more