Today is my birthday. I stopped by Tim Hortons to redeem the "Birthday Treat On Us!" listed on your website. I ordered a simple black coffee, but the staff at the drive-thru seemed confused. When I asked for a manager, The manger said no. Unfortunately, I left without the coffee--and they're still on the hook for the cost. It's a lose-lose. Disappointing experience on what should've been a small, simple birthday win. Shame on you, @TimHortons. A little training and clarity could've made this a positive moment. read more

Tim Hortons - Birthday Treat On Us! @TimHortons - Coffee & Tea Near Me - Lyon Township, Michigan

Made a quick stop here for a pick me up. I ordered a small iced cap. I noticed there were no donuts in the case!? There were a couple dozen of random donuts on a bakers rack. I did get one, because I had a coupon for a free donut. While I was waiting for my beverage, an employee came out with a broom and started sweeping inside of the donut case. I was thinking to myself, I hope she doesn't use that broom to sweep the floor afterwards. Well, to my horror, she did! The free donut that I got didn't seem appetizing anymore. And by the way, when did a small iced cap cost $4?!? There is plenty of seating and parking but I guess neither matters when there are no customers. read more

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If there is still a rule of thumb that you can judge how clean a restaurant's kitchen is by looking at their bathroom, you probably don't want to eat here. It looked like the toilet hadn't been cleaned in some time. The garbage can in the dining room was full. Every table in the place had crumbs and/or dried spills on it. When I came out of the bathroom, I accidentally turned into the food prep area. It was very messy and strewn with food and debris. They gave us the wrong breakfast sandwich, which we didn't know until it was too late because we had to take it to our daughter at a horse show 15 minutes away. The whole experience was pretty bad and I'm glad I don't live near this location as I would not frequent this business. read more

Tim Hortons - Peppermint mocha capp - Coffee & Tea Near Me - Lyon Township, Michigan

Pulled in at 7 pm.. they are closed even though Google says they are open until 8 pm..

I stopped in to get a XLarge coffee with heated cream and 2 cups,and non English speaking woman stood by the counter and argued with me for five minutes. Hey Tim Hortons in America we speak English. Never the less I will not be going back to face the stupid people and games,I went through today. NIce going Tim Hortons another Lost customer. read more

Repeat, bad service, forgetting to put food in the bag, repeatedly ignoring customer statements of mistakes

The place was clean. The staff was nice. The donuts looked good. In and out and nobody got hurt.

I've been here many times and every single time i go they are all out of donuts? So I started to call ahead and was met with a very rude worker who gave attitude for calling an hour before close. Service was terrible nobody wanted to serve donuts. The bathroom was a DUMP and trash was left all on ground!!!!!! read more

Great coffee and their doughnuts are very fresh Sometimes the line is long. Its cozy inside if you just want to enjoy and sip on your coffee. read more

Staff is friendly, order is always correct and service is fast! You guys rock keep up the good work

I have been to a lot of Tim Hortons. This is the worst one I have ever been to. They are not nice at all and they did not even give us a receipt. They don't even talk just hold their hand out for money. We have a dog and all the Tim Hortons give us a timbit. They don't even do that. Animal lovers beware!! They even messed up our order. We asked for Swiss cheese on our sandwiches and charged and gave us 3 sandwiches when we asked for two. Then they didn't understand what a lite iced cap is. In an age of a pandemic you would expect higher service. I am suprised this place even exists at this point. read more

A little smaller than most Hortons. But the coffee and service was good. So was the wi-fi, and I actually had a tabletop plug-in. Can't speak to the doughnuts, but they still looked fresh, and the case was well stocked, when I came in @2PM. read more

Tim Hortons - the outside of the restaurant - Coffee & Tea Near Me - Lyon Township, Michigan

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Took a detour to go to Tim Hortons. Per yelp, they are open until 10:00 PM. It's 7:30 PM and they are closed.

I usually love Tim Hortons but this location is a freaking disaster. When I came in. They managed to mess up two parts of my order. I order timbits and they handed me two donuts. Then instead of my bagel with butter I got cream cheese. The people who work here are incompetent. And should not be owning a business. read more

My husband and I used to come here frequently. This place does a pretty good job during the day. Sometimes they add too much chocolate to our iced apps you can't taste the expresso shot. Later in the day? Don't count on getting any drink with an espresso. It says they close at 8:00 PM during the week. Why would you shut down your expresso machine at 6:00 pm? It's ridiculous. read more

Service is terrible at this location. The workers gave nothing but attitude. There has not been a single time they have gotten my order right and try arguing with you about it. read more

This is the worst Tim Horton's! It's like they use the same coffee multiple times because it literally tastes like water. I need a good cup of coffee in the morning, and this is definitely not the place for it. read more

First time at this location. Just came to get a coffee for someone. There was one person in front of me, and it took forever! I almost left. Maybe it was the person in front of me, maybe it was staff. I'm not sure. When I reached the window, I was greeted by a friendly girl. She gave me my coffee and made me feel good about stopping by. I'll have to add more when I get more information or order food. The coffee was the usual quality that Tim Hortons serves. read more

Donuts (for this type, as opposed to "fancy" donuts or specialty donuts) gets a 4. They were fresh and delicious, just a touch on the too sweet side. Breakfast sandwiches on the other hand get a 2. We ordered the 2 for $4 special and both arrived lukewarm vs hot. McDonald's or even Starbucks are much better options, even at the higher price. Averages out to a 3 overall. read more

Manager is really nice. Lattes / flavored beverages are really good. Donuts are amazing. Normal coffee is really weak, even their Dark Roast. Although I like my coffee strong and bitter, it's perfect if you like your coffee a bit more mild. A lot cheaper than most coffee places as well read more

The gentleman who served me was quick and made our coffees perfect. I believe he is also the baker, and the Timbits were perfectly spot on. Came around 9:30 and service was fantastic! read more

Even though I don't work here, I can tell it's poorly managed and whoever runs it isn't doing a great job. The drive through line is usually very long, and they're very inconsistent with their wait times and how they do their drinks. This may be just a problem for me, but the person who is most often running the drive through has a strong accent and coupled with the speaker crackle it's very hard for me to understand him. Also, when one of my drinks was made incorrectly and I notified them of this, he started shouting at the poor girl beside him and made me feel awful for pointing it out. Aside from all of that, if you don't mind a short wait in the drive through I suggest going here if you need to. read more

Just went there for breakfast at 10:30am on a Saturday, all of the tables were dirty, and they forgot my order. When I asked about my order the guy grabbed the bag from behind the counter and handed it to me, no apology or anything. Hash browns were cold, I asked for new ones. Again, no apology or anything when he handed me another hash brown. And the second ones were cold too. Won't be coming back here again. read more

Great place! Always come here to get my coffee before and after work they are always friendly. All those workers there should deserve a raise, especially the young ones! They have never messed up my order in the 12 months I've been going there and the food is always good. I believe this place should become a 4 star fast food business with all the work and time these kids and adults put in. Next time your there tip the workers because of there hard work. read more

Whenever we go there they always give us a lesser amount of timbits than we ordered. We for whatever reason, get 9 timbits instead of 10... every single time. Also, I waited 15 minutes for a pumkin spice latte, and i ended up having to throw it out. It was the most bitter black coffee i have ever had with half of the cup being whipped cream. Bottomline, their order accuracy needs to improve. read more

Came here for a large coffee and an oatmeal, no oatmeal being made at that time or they're out of oatmeal the one healthy thing on their menu I come to Tim's all the time for coffee and oatmeal, three guys standing around upset me even more maybe they just got me on a bad day. But No Oatmeal. read more

I was soooo excited to see this business come to our growing town! I love the drinks and the atmosphere in all he locations I have been too. I'm not very impressed with this store!!! The line is always wrapped around the building and then when you order, they tell you sorry out expresso machine is down! Seriously?!? I've gone here for the past 4weeks (family weekend treat) straight and its STILL not fixed. Then the gentleman said yeah it's been broken for a few months. Wow. read more

Great service. Very friendly and efficient staff, compared with other drive thru places. Even if the drive thru has a long line, they get you through surprisingly fast. I like the rewards card - free coffee on the 7th purchase. read more

Will not make you certain things on the menu because "it takes a while" was there excuse. Tried adding Mac n cheese to my order asked the girl if we could add Mac n cheese the girls response was it takes a while, when we asked how long she said would ask and returned with the same answer "it takes a while". Made it home and noticed they didn't make our sandwiches right we both ordered a turkey bacon sandwich in which neither one had bacon. We also didn't receive a receipt so no proof of purchase. read more

Gets your order right about 25% of the time. Sometimes cause they dont have the ingrediants (do a better supply order - theres a tip for you) or because they just don't read the orders. Food and pastries are good though read more

I love Tim Hortons so much. The employees here are very friendly and kind and will help you. Very good service with very good food and drinks. Great hangout place for friends to meet up and have a snack and drink. This is one of my favorite Tim Hortons locations by me. read more

50/50 on whether I get the coffee that I ordered. Been here about four times and today will be my last. Trying to doctor what was given to me but it looks like i'll have to toss it. read more

how hard is it to get a sandwich order correct - who puts lettuce and tomato on a bagel - gross - and called for over an hour - no answer