I'm getting tired of the constant "no cash" excuses at this location. I came by tonight at 7:33 PM on April 30th and was told they weren't taking cash and I had to go through the drive-thru. The problem is, on other nights, I've been told at the drive-thru that they aren't taking cash there either. It makes zero sense to refuse a sale for no clear reason. If the registers are constantly breaking, that's a corporate issue that needs to be fixed. It's a huge inconvenience to never know if you can actually buy anything here depending on who is working the shift. I'll be reaching out to corporate because this is getting ridiculous. read more

They're always so kind with excellent service. Today they made our day with a thoughtful personalized cup design that made us smile. read more

Starbucks - I appreciate the extra effort to make us smile. - Coffee & Tea Near Me - San Marcos, California

Came here in the morning and the coffee was good, and so was the service! The drive-thru was very fast!

Absolutely one of the friendliest Starbucks we have been to. They are inviting and sweet, especially LuLu! Drinks were also made perfectly. Stop by this location if you're in the area read more

Was handed a half full green tea because I asked for the sweetener on the side. I do this at all Starbucks location and I've never had that happen. read more

Solely based on drive through- I came through drive through with a kind of longish order on one drink and I have to say, I am SO impressed with his spot on the baristas got this and even better, the service was amazing!! Both times I came through the drive through I had different people helping me and they were so kind! I'm new to the area and so happy I found my go to Starbucks! read more

Worst customer experience of my life at a Starbucks. Punk teenage kids that gave me the wrong order. I went back and requested my order. They insisted on giving me my original order that they had made half hour before. I refused and told them that I wanted a new drink- not a half hour old drink. The kids (at least I hope they are teenagers- if they aren't, that's just embarrassing for them). They gave me what they told me is a new drink and after I drove away- I saw it was the originally made drink. Same label and the ice melted. I again went back, with Starbucks customer service on the phone with me and asked them to please make me a new drink and handed them the old drink. They then went and said that even though the label was old- it was a new drink. Not true at all. I practically had to argue to request my order that they messed up to be made again. They shut the window and a minute later handed me the drink. No label and the same drink. Unbelievable. Starbucks customer service refunded me thankfully but I intend to follow through with my complaint. Those teens clearly don't take their job seriously and if they did this with me, they do this with all customers. Don't go to this locations unless you want sloppy old drinks, disrespectful teens making your sloppy drink incorrectly. read more

I've been doing customer service for many years. like many of us who know how stressful fast paced environments can be it's understandable to consider that someone may be having a bad day, however there is a particular staff member here in the afternoons that has a nasty attitude that just puts a bad taste on your mind when youre served by them. now do not mistake my rating otherwise the coffee here is great and the best time to get it is in the mornings. the morning crew is friendly and they NEVER mess up my drinks be them detailed or simple they never miss. but be warned if you go in the afternoon and are helped by an older gentleman he will roll his eyes at you and has HORRIBLE customer service social. other than that i would get your coffee before 2-3 or leave a bad review and get him tossed. read more

i ordered a dubi chocolate matcha and it straight up only tasted like matcha all the other times it was good but they got my drink wrong they need to get it right read more

So I do a lot of traveling and tend to go to a Starbucks in every place that I visit and rate them 1-10, really base on how long it takes to get my drink(s). This place was super quick and the staff I was wonderful!. I would def give them a 10 read more

I've ordered at this location multiple times and maybe once has it ever been a decent location as far as the customer service goes. I've been in customer service since a teenager, I get how customers can just ruin your whole mood and that's why I try to be extra kind to other service workers. I had my drink made in the drive thru, drove off took a sip and was so grossed out by the wrong cold foam they added. I asked for vanilla, but I'm sure it was the protein foam which i've had and could NOT keep down lol. So I pulled up and parked and a man in a black shirt with black piercings (no smile or greeting) was standing there and I said "hi, I'm sorry I just got this in the drive thru but it just tastes a little weird I think someone just added the wrong foam" and he just took it, and said "you can keep the drink" and had them remake it (fine cool. not going to drink it but didn't even feel comfortable asking him to toss it for me because of his stale demeanor) and i just felt so stared at by some of them which is the worst feeling ever because it's not my screw up and i wasn't even upset by it. just simply wanted to get my good money's worth. last time I visit this location, i'm seeing lots of negative reviews on their customer service alone as is. read more

It was very busy and there systems weren't working properly today however, Sam was busting her butt and giving great service. She was super nice and moving really fast to get people their order in a timely manner. This odd one of my favorite Starbucks because the employees are so great. Thank you Sam! read more

Stopping here after Memorial Day 2022, this picture tells me the high caliber quality people working here. I've been stopping here for years but this solidifies my choice. Well done!!! read more

Starbucks - a table with a white tablecloth on it - Coffee & Tea Near Me - San Marcos, California

I love this Starbucks location. They are always so kind! Whoever makes my matcha lattes every time I come here is amazing :-) Quick service as well. Such a good team, Starbucks!!! read more

Starbucks - Iced matcha latte - Coffee & Tea Near Me - San Marcos, California

Our drive thru associate was so positive and helpful. Probably the best experience we have had at a Starbucks. It really made our day.

Easily the best location in the San Marcos. Always thoughtful employees, Annette is so kind and patient she should get all the respect. Wonderful employees everyone should get 5 dollar bonus! For real! I'm a fellow barista at a different location so I know the difficulties the role requires. Constantly kind and clean and delicious. Walk through side and drive through. The environment the employees create is truly exceptional and I think they should be rewarded endlessly. Exceptional. My favorite. read more

Ok I'm back again. Well this is my spot and it's right next to the shop so..... anyways this time I made a big mistake. I ordered up my green tea matcha frap on the mobile app and used up my star points so it didnt cost me a dime this time!! Well I pull up and tell the girl I have a mobile order and she can't find it. At this same time my damn Intrawebnetcom thing won't connect. Well I pull up to the window and what do you know. I ended up ordering my drink from the other Starbucks 4 blocks away. Well guess what, that's to far!! Lol. The guy, Ryan I believe it was, made me a new drink and said he would call the other store and handle it. Because you know I just had way to much to do like clock out of work and chill. So thank you Ryan for taking care of my own dum mistake (hey it happens like once a year!) and getting on my way with my drink I hand!! 5 stars!! This place has always taken care of me and I appreciate it!! read more

This Starbucks crushed it this Christmas!! One of the few stores open in the area, and they were slammed. Our drinks were delicious as always. Thank you team! read more

This is the Best Starbucks in San Marcos!! They are prompt and accurate with the orders and everything made exactly as requested. Besides that, the staff has a very cool and mellow vibe, are super nice, but seem to understand that getting your order quickly is a priority for everyone. Thank You !!! read more

Worst thing that could ever happen to you, is paying $6.75 for a drink that isn't even filled up all the way ‍ read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - San Marcos, California

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This is the only location that knows how to make a Shaken espresso literally any other location the coffee tastes burnt. Not only do they make my coffee right every single time but the staff here is amazing! read more

One star cuz that's the only lowest rating choice, wish there's 0 or terrible rating. This WAS my favorite Starbucks store but past few months there seems to be a lot changes happening to this store. I don't see the old staff anymore and the most workers there seems to be all new. They are really slow even though there seems to be many workers, some really rude and very unprofessional. They don't seem to know what they're doing and when they make mistakes (one in particular young blonde hair girl name Sara/Sarah) blamed me saying I ordered wrong, and when the manager checked, it was her mistake. While the manager was correcting the order, she didn't even apologize, walked away with very rude and unacceptable attitude. The manager apologized for her and corrected her mistake and refunded my order but this isn't the first time this has happened, especially with this young blonde hair girl, Sara/Sarah!!! I have not complained for past few times, but they really need to train her better if they don't want to lose any more customers because of her. My family and friends have stopped going to this Starbucks store already and now I'm about to go elsewhere too!!! I don't post bad reviews, but this was just unbelievably terrible service, that I felt I needed to post in hopes they will change or train their employees professionally to serve their customers as they are in service business. read more

Me and my family went to get our drinks we ordered through the mobile app, asks over the intercom if we need to go through the drive-thru or to the front window, states our drinks aren't ready yet with an attitude and then we waited in the line to get our drinks, once we recorded our drinks we asked for additional straws because you know 1 for 5 drinks is kinda hard (joke) but the guy with long black hair and a dragon or Asian warrior mask practically threw the straws into my hand and instantly closed the door on us, on top of that one of our iced lemon loaf was practically in pieces like scrapped out of the container, this place needs new staff or an evaluation because holy hell!!! read more

Starbucks - Iced Lemon Pound Cake that was just scrapped and thrown into the bag - Coffee & Tea Near Me - San Marcos, California

This location always has their machines down for carbonation... Why not get it fixed or replaced!? It is only a drive thru and walk up so do t expect to lounge like most locations. Expect to wait 15-20 minutes on weekends, especially during breakfast hours. It's perfectly located just off the freeway exit which makes it easy to get in and out of. The baristas are friendly and apologetic for the wait and machines being down. Be patient and you'll get your coffee or tea fix for the day! read more

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Jackie is the sweetest barista ever!! We came in the morning coffee and decided to give our pup a treat when jackie added the sweetest surprise! Super fast service and our coffee here is always made the right way! Thank you y'all for your service throughout the pandemic :) read more

Went thru the drive thru to pick up an online order. Ordered a customize Americano under the HOT COFFEE section of the menu, and ended up with an iced coffee on a chilly day. Extremely disappointed and not like I had time to reorder since I was going through the drive thru omw to an event. Idk if it was a barista fuck up or an app fuck up, but not the best way to start my day read more

This place is going down hill. Every time I get in the app to order ahead (I usually come from work on my lunch) they have nothing in stock. Almost none of the cold drinks. Half the time they don't have some of the hot drinks I like. And even the food seems to always be out of stock. It used to not be. And yeah I did think well maybe it's just busy and they ran out. But if it's like this Almost every day for several weeks. Something is very wrong. Especially when the app says something is there and then I order and pay for it and it's suddenly not there when I go to pick it up. I don't have any of these problems at The other stores. Even when I go there to order in person (not over app) they tell me it's all out Of stock. It is. Not worth it for me to go there anymore. read more

This is not my regular Starbucks, but I honestly wanted to do a quick drive-thru on my way to work and not think about anything else. I remembered this smaller location and pulled off the 78 to get a cold brew. This was around 6:20am and there were two people ahead of me. I drove up to order and I believe it was Lissa who took my order. She was friendly and thorough in asking if I wanted my cold brew sweetened or not, which was nice to hear earlier in the morning. Although there were people ahead of me, the line moved quickly and I was greeted so warmly at the window where I received my cold brew. My experience at this location gave me a boost to my morning because of how great it went. I was able to hop back on the freeway without significantly disrupting my morning commute. read more

The early morning shift is soooo good!! It's always the same workers and they are so consistent with my orders!! Never once have they made my somewhat difficult order wrong, and they do it with such a positive attitude! I love this Starbucks as well because it is right by the 78 freeway! So I can grab my coffee and get right on the freeway. Great customer service and the convenience of this location makes me a loyal customer here! read more

Didn't get her name and in the most respectful way possible an Asian lady that was a cashier looks like younger 20s didn't really take my order very well with direction my sandwich came cold and when she handed me my drink I asked her for a straw when I got the biggest one she gave me a small straw and when I put it in it just went straight through the lid it's not about the straw it's just the awareness isn't there read more

Was on the way home and wanted to get a cup of Joe. Stopped by this qaint Starbuck w/ a drive thru. Stopped by the menu and was immediately greeted by the server. Got my order in no time. Before I knew it was at the drivethru window to pay for my recent purchase. It was then I noticed this place was only drive thru. The "kitchen" was litteralyy a 14 ft galley kitchen. Sitting in my car, was able to see the entire starbucks area. Two skinny woment were crammed into this space taking orderes and making the espresso drinks asap. Within minutes they served me my drink. Everyone was courteous and quick. Felt very much like fast food restaurant. Upon leaving, notice there was an open air seating area. Good thing because the building the two employees occupied wouldn't fit a third person. Was an interesting place. MIssed a lot of the flair and decor of a traditional Starbucks branch. read more

This is my second time visiting this location and so far, so good! It appears this location is mostly a drive-thru with some outdoor seating. I don't know if there is any indoor seating. Workers have been pleasant, good drinks, and fast. I'll be back! read more

If I were to give this no stars I would, they're so slow, it's not even because they "short-staffed" I was waiting for my drinks through the drive thru and they were all conversing person in the drive thru wasn't paying attention at all. These kids suck. read more

I got there at 8:40 and the website says they are open until 9pm the blonde girl did not want to serve me. Annoying lol

Fast and efficient, and that's how we like it. We were nearby at the Chinese restaurant and felt like having a frap. We were there on a weekend and ordered our drinks via the drive thru. This Starbucks in located right off the exit and super convenient. Not as crowded as the other Starbucks drive thrus in San Diego. The customer service is friendly and they whip your drinks quickly. Happy customers! read more

Friendly employees, fast service, delicious drinks. They never once failed at my salted caramel mocha with no mocha. I've been here several times and have never had a problem. It's only outdoor seating and they have a drive thru. There is no inside seating. Outside they have a few couches and tables with chairs. read more

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One of my favorite locations to visit! Always greeted with a friendly face here. Perfect place to stop for coffee or tea! Conveniently next to the freeway 78 across a small shopping center and a few gas stations. Parking lot is small but it is a drive thru location so it's fitting. It can be a long wait in the mornings but from my experiences it moves pretty quickly. Or instead of waiting, I'll just park and order up in front. They have a cute little seating area where you can enjoy your coffee and chit chat! I've never had a problem with ordering any of my drinks. One day I'll get a coffee, next day a Vanilla Latte, and sometimes a caramel frapp. They've always tasted delicious!!! And I'm one of those "Extra this...no that..." Type customers and they have always got my drinks perrfecctttttt. Check this Starbucks out! read more

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My all time favorite location. Great staff and Michelle is the best barista ever!!! Always get quick service and remembered by name. It's the small things that make days go by smoother and Starbucks in the early mornings always gets me going. Thank you Michelle for making great drinks and always having the best attitude in the mornings. You and the staff are very much appreciated. You guys are the best read more

Just there today. Ordered a pumpkin spice latte and got two dark roast coffee's. This store is incompetent and completely incapable of getting an order right. read more

For the second week in a row I have had the pleasure of going through the drive through while Tammy is working. She has an extremely uplifting attitude and put me in a great mood. I like that she asks if I want a stopper I don't like them so it's usually a waste if they put them in my cup. The rest of the employees seemed to be in a good mood as well and were enjoying their work. Good job guys thanks. read more