Customer service is always amazing, even when they are incredibly busy. Kat, Manny & team always go above and beyond to ensure things run efficiently while still maintaining a warm and welcoming atmosphere. read more

Starbucks located on Washington and Falcon in Mission Hills is the closest one to Scripps. Admittedly, I have a Love Hate thing for Starbucks. Love some of the creative coffee concoctions, Hate dealing with some unprofessional rude staffers and uncleanliness of the cafes. Have been coming here for over a year and a half, mostly via mobile order, occasionally snap a pic and just leave. The cafe is cleaner than other SBs in the area. Mobile orders are usually timely. The manager and many staffers are not cordial, but there has been improvement. Starbucks Corp major issues stems from the fact that bad service from staffers are just not appreciated by customers, and many customers will boycott to express their displeasure despite being fans of some great coffee drinks. One can easily is addicted to these drinks, specially the sugary calories content can force you to put in more time burning those calories off at the gym ugh! I had to reduce my consumption of the sweeter coffee drinks and started enjoying the unsweetened Iced Nitro coffee with a couple of espresso shots, a non dairy creamer and topped with dashes of cinnamon for healthy benefits. Yesterday, was National Coffee Day 09/29/25 I placed a mobile order and as I picked up my drink, saw one of the staffers who had always been really nice and helpful every time I've come in. Her friendly demeanor has been consistent and genuine, and it would be nice if All staff can be the same. I do appreciate great service and this review is to highlight her excellent service and awesomeness, Thank You Cat!! read more

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Very, very impressed with this Starbucks location!!! How often do you get a patient, cheerful service at an incredibly busy time? I came in on a Friday morning and the place was packed! Not only were all the seats occupied, but people were also in line waiting for their drinks and also putting in orders. And you can see that they have tons of drinks ready to be picked up at the counter. They were busy, no kidding. I placed my order through the app and waited for my drink to be ready but after more than 10 min, I haven't seen my drink and I was wondering if it got missed. I went over to the counter and asked about it and the staff helping out with carrying out the drinks the barista made helped me out. She went to check the queue to see if my drink was still in queue or it got missed. She came back saying that it's in the queue and would be out shortly. It's a simple thing but her cheerfulness and helpfulness felt sincere and that means a lot. Thank you! My drink, Americano with the NEW banana protein cold foam, came out perfect. If you want to try something new, I highly recommend the banana protein cold foam. I love banana in coffee! read more

Starbucks - Americano with banana protein cold foam - Coffee & Tea Near Me - San Diego, California

(Drank 08/29/2025 FR @ 11:00am): Oh my stars... I'm still amazed at the amount of bucks people pay for the caffeinated drinks made here! My realtor and I ended up at San Diego's Mission Hills Starbucks location as a spot for her to get her daily morning coffee and for us to go over our day's plans of touring investment properties in the area. Our first tour was literally minutes away, so the convenience was the winning factor. The Starbucks brand had become a global force with seemingly no slowing down in sight with the exception of the ebb-and-flow of the economic market. Did this Starbucks location provide what we needed on our trip!? PURCHASE Iced Pecan Crunch Oatmeal Latte 12floz Tall ($6.25): As most of you know, I'm not a coffee drinker nor was I a caffeine fiend as many of my friends. However, I was with someone who needed her fix, so we stopped by, I saw the advertising for this drink, and I was sold (damn marketers)! I loved pecans (mainly in baked goods), and it sounded very much like a breakfast drink, so why not!? Thankfully, it was perfect with the hot weather, the pecan flavor was nutty and soothing, and the crunch oatmeal which was mainly on top and slightly mixed in, it felt as if I was drinking oatmeal. I enjoyed it, but this was a one-and-done thing for me. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=Mezv1dBcYKSR_O6G9V2pFw SERVICE I was warmly greeted by a young woman behind the counter who easily and quickly took my order, and minutes later my name was called as my order was ready - easy-peasy! PARKING (Varied; FREE this instance) Thankfully, we found a spot in their tiny shared lot directly behind the store. Otherwise, there appeared to be limited parking along the main drag of Washington St. and nearby surrounding side streets - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE Your typical Starbucks layout with the order counter, display food cases, and visible price menu the main focal points, an assortment of places to sit inside while you enjoyed your drink or work, a small outdoor patio with a couple of tables, and your usual mix of promotional ads. Plenty of natural lighting came in through the many large glass windows and doors while a mix of recessed and track electric ceiling lights filled in the rest. There were no TVs while pop music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Starbucks' Mission Hills San Diego location filled an immediate need for my realtor and I and was conveniently located close to the first property tour of the day. We both enjoyed our respective drinks, had the opportunity to discuss and review our plans for the day, and it was perfectly located for the many businesses in the area. As with most coffee shops now, they also sold pastries, sandwiches, and a smattering of other snacks. And, they had their own rewards program for free food. The prices seemed comparable, they had a good selection of items, and the service was friendly and quick. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $6.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS read more

Starbucks - Iced Pecan Crunch Oatmeal Latte 12floz Tall $6.25 (08/29/25 FR). @Starbucks #MissionHills #SanDiego #Coffee #Latte #DrinkPic - Coffee & Tea Near Me - San Diego, California

Clean, well-kept spot with quick, efficient service--always a smooth in-and-out. Plenty of tables if you're meeting a friend or want to post up for a bit. The Nitro coffee is the bomb--silky, bold, and easily the highlight of the menu. read more

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I regret pre-tipping on my mobile order. Arrived here 6mins within my 3-6min mobile order estimate. I walk in and there is no line. There are 8 customers working on laptops at tables, 2-3 customers sitting waiting on orders, and 1 person standing waiting for his order. I spot the mobile order pickup on the left counter space, and there are 2 beverages there. I wait another 3 mins, watching as other customers are greeted as they come into the place; I was not greeted. About 7mins go by and I am checking out the merchandise, moving around, and I end up going to the regular order pickup station. My drink wasn't there either...so finally, after 10mins, the young female Hispanic counter person asks me if I am there for a pickup. I tell her, "yes". She asks me what name, and I tell her my name. I see the barista is just finishing up my grande matcha frappe and so does the first young lady she. She says, "it's almost ready.." She would have known what I was there for if she had greeted me upon arrival, like she greeted everyone else who came into after me (3-4 people). Also, she let me walk around for 10mins in the store before she asked me what I was there for. I don't wanna make this about ethnicity, but...yeah I am the only person who looks like me, ethnicity-wise, in this joint. They didn't want my business, so I will warn others who look similar to me to not patronize this location. I waited 16 mins for my beverage, the app said 3-6 mins. I could understand if they were "busy" but not at all was that the case. It was just downright being rude and horrible customer service. Merchandise here is cool, floors are tidy, tables are all taken up, and return dish bucket is FULL OF DIRTY DISHES from breakfast & lunch rush....and it's 4:20p. read more

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I've been going to this location for years the inside is always clean, the food is always so good, the service is always great. Employees are always so polite, I highly recommend you go here if you are in the area. read more

I've never received *great* service here, in contrast to other local starbucks franchises. As of August 2026, though, things have taken a turn for the worse. I was informed there's a "new policy" whereby you can't get a cup of ice... even if you've already purchased a drink! And this on the hottest days of the year, when giving out some ice could be considered common decency. A little humanity, even from a giant corporation, shouldn't be too much to ask. Really disappointed. I should add that the actual employee who told me this was excellent; I blame the management. read more

Might as well put my review in, this place was one of the best! Cheerful baristas, green iced tea came out perfectly, sometimes it's too concentrated and bitter. Place is clean, just all around one of the better Starbucks that I have been to. read more

This Starbucks location always gets my order wrong. It's not even a hit or miss, it's always a miss. Onetime I had to drive to the location because they got my Uber Eats order wrong. Another time they got the mango refresher order wrong stating it's new and are not sure how to make it. I will no longer come to this location. read more

As a USPS employee working long hours delivering mail, I stopped into this Starbucks hoping to quickly use the restroom. I was told I couldn't use it unless I purchased a beverage. I understand store policy, but basic human decency should apply--especially for uniformed public service workers like myself who are just trying to get through the day. Disappointed by the lack of courtesy and consideration. Won't be returning to this location. read more

I stop here to get coffee for my dad and I, and I always look forward to stopping here to get our coffee. The best Starbucks service! Greg, Monica, and the team there always treat me right! read more

This location promised to make my drink that they made wrong over the phone. When I got to the location Greg the manager as you can see in my pictures told me he would not make my drink even though I was told over the phone they would. I even brought the drink back which was not drank and he still refused to remake my drink. I advise people to not go to this location as you can see from my experience they treat customers horrible here. read more

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Just came here to get a coffee with my partner in which they made him make a purchase to use the restroom before hand which he was going to do, but they insisted that he make the purchase beforehand. As waiting for him to come out of the bathroom, a little boy, and his father came in and the little boy needed to pee they would not allow a little boy to pee because his father did not make a purchase. I think that's ridiculous and I get the policy because I'm sure they get some people to come and use the bathroom that maybe homeless , but it's a little kid. When did Starbucks lose their humanity ? read more

This is the best Starbucks I have visited. The employees are exceptionally enthusiastic, consistently optimistic, and always greet customers with a warm smile. Their dedication to excellent customer service is evident in the way they engage with guests and ensure that orders are prepared promptly and accurately. Having visited numerous Starbucks locations across different countries, I can confidently say that this one stands out as my favorite. I look forward to making it my regular spot. read more

Super clean and located just a few blocks from the 5. Friendly staff and excellent service. I'll be back for sure when in the area. read more

I haven't been to this location before, but I was on my way to the airport and decided to pit stop here as I waited for the plane to come in. This place is busy! I was lucky enough to find parking outside half a block away on Washington. Thankfully, as I always do, I placed my order via the mobile app. I was able to walk right in and there it was waiting for me on the rack. It took a minute for the busy staff to notice me and ask what I needed. I asked for my mobile order and she handed it to me. There were almost a dozen people in line waiting to order! For this location specifically, if you don't want to wait, place your order via the app! You're welcome! read more

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One of the best, most consistent, and clean Starbucks in San Diego! Everyone in the store is kind, helpful, and does their best to make your experience a great one! There's free parking in the back or metered street parking right in the front. (In the early morning hours, it's free!) This store is always well stocked and has a plethora of goods for your needs. The drinks always come out in a timely manner and are consistently great. There's plenty of seating inside and also a small patio outside for you to slowly savor your drinks and food/snacks. It's located on Washington st. and next to several restaurants/ specialty stores, making it a great place to walk around and explore! read more

Manny and the girls making the drinks were super friendly and had good energy. The parking sucks but that's not their fault.

the girl in charge of enforcing the rules deny my dogs the plesure of having a cap of whip cream and i said i have the starbucks app, that did not help my case. you need to buy something today. starbucks improving their sales numbers dening one little cap of whip cream at a time. read more

I keep forgetting (I'm only in this area like once a month) that this Starbucks is just... not great. Once they didn't call out my name, just moved my drink to a pickup shelf. I stood around for a while wondering where my drink was. The bathrooms are supposed to be for customers, and you need a code, but are often occupied by homeless people. Recently I was there when there were several people in line for the one bathroom. I watched and they waited more than 10 minutes. Staff knocked on the door. Nothing. Everyone continued to wait. In the end, guess what? Unhoused person. So not just using it, but occupying for significant time blocks. read more

Thank you Alex! ! You were awesome with the customer service ! Randomly walked in and I'm glad I did!

Really nice place in the middle of mission hills. The people in there are always nice. Parking in the back is shared with a condo, which sometimes makes it difficult to find a spot during certain hours. I always get the americano, and they dont mind putting an ice cube in it to make it not super hot. There's a couple other restaurants near by as well as a spa, and a bakery. Happy drinks read more

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Idk what everyone says about Starbucks but this location has extremely kind and nice baristas here. I want to shoutout Alex (she is a girl) who was soooo nice to me on this Thursday afternoon. Please give Alex a raise and promote her to the head of Starbucks customer service. read more

Starbucks - Grande shaken apple crisp oatmilk espresso with 2 decaf and 1 blonde shot Grande pumpkin creme chai Extra pumpkin creme on the side - Coffee & Tea Near Me - San Diego, California

Today I couldn't give Starbucks more than three stars my first time in there. I wanted to order a lavender chai tea. The staff person was waiting on someone else but,was talking over her to talk to me. Okay, so they don't serve lavender chai tea. I said I would still like to order something but, I would like to wash my hands. The answer was 'no' and there was no place to sit inside or outside. I thought that was rather odd as today is another partial reopening. That was that and I was on my way. read more

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By far, the BEST Starbucks in San Diego, expertly managed by Bobby and Greg and a very smart and competent staff.

This location is the worst if you feel that customer service is important. As a person who's worked both back and front of the house, I feel very strongly about customer interactions. Granted, it was a Friday morning (8am) and the staff was busy. However; I don't feel that is ever a reason to treat customers badly. A staff member whose name tag said "Yolanda (Naval Spouse)" was rude and downright disrespectful towards me for little to no reason. I asked a simple question and was treated, by this staff member, with derision and outright disrespect. I asked if my order was ready and received a sarcastic response that was unmannerly and uncalled for. I have never before been to a Starbucks and left feeling as if I would cry out of anger and embarrassment. I ended up apologizing for my part in the misunderstanding, but never even got a fake sorry much less an apology from the staff member Yolanda and continued being ignored by her. I will never again come to this store, and I'll be sure to let all my friends and family know about this emotionally traumatizing ordeal. read more

Look... it's a Starbucks... pretty much they are all the same across the board BUT... this one is pretty consistent Good place to study... outside seating on the side Metered parking out front read more

Starbucks - Tazo dragonfruit tea - Coffee & Tea Near Me - San Diego, California

It is a small but semi-clean and nice location with street parking available. I was lucky enough to get "princess parking" and venture inside. Not as busy and I must've just missed the rush. I was ready to write a glowing review as staff was friendly and service was quick and drink looked perfect (color wise ONLY). I get it, we are all wearing masks (so I dunno if I am not speaking loud enough but it has happened at 2 locations now) .... where my order goes wrong... "iced coffee with vanilla and cream, no classic" super simple i would think...but either I get no half/half or no vanilla... and it was the latter today... the color was spot on and I was super excited as I drove off and took the first sip.. no vanilla. I look at the label and its not even on there... It would've been okay but it tasted burnt...over roasted and while I know they don't roast it on site... was super bummed. read more

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Nice neighborhood location and I usually have a pleasant experience. Today they didn't honor the Starbucks refill policy, insisting the original drink must be the same, however the corporate policy states "regardless of the original beverage." The baristas said each store could set its own policy. I don't think that is true since the policy is clearly described by corporate. Oh well. They are usually so nice :-( read more

Starbucks - Starbucks refill policy - Coffee & Tea Near Me - San Diego, California

No wonder Starbucks is getting sued... As shown on my photo I ordered a venti peach tea lemonade... Instead I got a venti hella ice, foam peach tea lemonade nearly filled to the top. I killed it in less than 5mins... (See next photo). I was hoping to drink it as I waited for my car at Toyota... I haven't arrived to my destination and I already killed it :( Next time I'm asking for no ice and a cup of ice on the side. #savage lol jk. I'm still thirsty. read more

Starbucks - Coffee & Tea Near Me - San Diego, California

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This is probably one of the slowest Starbucks I've ever been to. The girls in charge were simply chatting with each other instead of focusing on helping each other make drinks. Probably won't return to this one again. read more

This Starbucks location is one of the best I've ever visited. The team is friendly, inviting, and work as a team. They care about the guest experience and the quality of drinks served. read more

Amazing! Great team that works hard to provide great coffee and excellent customer service. Thank you Greg and team for always greeting customers by name and starting off customers days right! read more

It was cold early Sunday morning so I had a hot chocolate and maple nut scone here. The service was good but I felt like they just wanted to serve and get a move on. I did not see a line behind me so that was kind of weird. I did bathe that morning so that could of not been it. Who knows. Anyways, I got my hot chocolate and sipped it down as I munched on my yummy scone. The place is small for your average Starbucks so the seating inside was kinda cramped. read more

Starbucks - Maple nut scone and hot chocolate - Coffee & Tea Near Me - San Diego, California

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Yay my favorite Starbucks (second is the one in hillcrest on university). This place is always clean and good warm vibes, all the staff are so sweet and friendly. Always a good part of my day stopping by. read more

Apparently Starbucks no longer requires customer service. I arrived at 630 am to be greeted to a, " you'll have to wait." No hi, good morning, how's the weather.. ummm? Charmed I'm sure. The African American employee looks like she hates her job, her life and people in general. She literally gave me the silent treatment and handed off my order with not even a, "have a nice day". My theory: if you don't like your job find another one. Why should customers have to be subjected to your horrific attitude and miserable vibe. I'll be calling customer service to file an official complaint. Step it up Starbucks. Update: Halloween decide to give this place another chance to see if anything's changed. Clearly my review was seen and not taken well. I got the cold shoulder from Daniel haha the snooty barista. They proceeded to turn their backs to me and chat pretending I wasn't there. It was honestly comical. You work at Starbucks; enough said. Humble yourself. A little snapshot of my view today Nice view of your backs. Daniel finally helped me with a indifferent, "what's up?" Classy! read more

Starbucks - Being ignored by Daniel and the Manager. Typical experience at this location. - Coffee & Tea Near Me - San Diego, California

Super rude baristas. They're young college-age looking girls who shouldn't be working in customer service. I can guarantee that they'll get your order wrong. Joseli (Yoseli? Something like that) was especially snarky. Do not recommend. read more

I've been here twice before with Maridel to get quick drinks on our way somewhere. I most recently went here on Tuesday July 4th to get an iced caramel macchiato before we went baby shopping LOL they made my drink well, standard. It's off a busy street in Mission Hills very close to Hillcrest. It's more of a to-go Starbucks and not really one where you would study or do work at. We parked in the neighborhood since we had brunch nearby at Patio on Goldfinch, but I can see parking being a hassle if you stop by here. read more

I love Starbucks (!) but this location is full of homeless people. Also, I had a slow service.