This store went above and beyond to correct a bad experience at another location in Monroe, LA. Unfortunately I can't remember the manager's name but she is fantastic with customer service! Keep it up! I'd like to add that the food and ambiance were also wonderful! read more

This is the SECOND time I have placed a mobile order and had to get in the drive-through line because the inside is closed. The drive-through line moves very slowly. It isn't fair for us to order a mobile order and still have to get in the drive-through line. This is the worst Starbucks I have ever been to. read more

I was having a very bad day and stop to get coffee and on my cup was a message that helped me so much. I had to thank them for the message and how fast the service was! I Work two jobs full time, full time student,a mother , and wife sometimes things can get hard. But that message pushed me through my day!!!! Thank you read more

Starbucks - "You are amazing" and Starbucks Bottled Coffee Frappuccino Coffee Drink - Coffee & Tea Near Me - Ruston, Louisiana

This place closed 25 minutes early without a reason given. Employees ignored us. Typical of Starbucks to close early just because they want to. We got delicious drinks right next door at SevenBrew from a friendly employee. Thanks SevenBrew! read more

Stopped here a few times over the years traveling on I-20, and it's just a poorly run Starbucks. The service is generally slow and the staff are often not friendly - today, I waited 15 minutes for a simple drip coffee because they forgot about it. It was very busy, otherwise, I'd have asked about it much sooner (and I did have to ask for it). The drinks are pretty standard for Starbucks, but it has poor customer service and long waits. I'd try another coffee place instead. (Later edit: I forgot that I'd reviewed it 4 years ago. It remains very poor). read more

The best brown sugar oat milk shaken espresso I've had in a long time. Good fast service in the drive through. Would recommend!

The parking lot was bananas. It's a college town and on the highway so that is a double negative. People were parking on the access road. In the grass. I was certain we were making a mistake stopping here. I was not correct in my misgivings. Everything was fine service was fluid. We left. Thanks folks at the Rustin Starbucks. Thanks. I do feel like my quad shot was super pale. So........ read more

Starbucks - Quadruple shot Mocha Frappuccino Blended Coffee - Coffee & Tea Near Me - Ruston, Louisiana

Went through the drive through with my mom and ordered a venti drink and my mom ordered a shot of espresso. got to the window and a worker handed me a grande. i kindly said i got a venti but all she did was put the drink into a venti cup with more ice. my mom didn't get her shot of espresso. i didn't get a receipt so im not sure what i paid for. but if i would've paid for a venti if i didnt. worst experience ever. go to dunkin. much cheaper and better service. read more

Been a while since a review! Came to Ruston to hit up the Starbucks for the Pumpkin Cream Cold Brew! I have been playing the Starbucks game a lot and winning free drinks and points and figured it was time to redeem for myself! I have been sharing my wins as there is no Starbucks where I live... yes, I know. Crazy right??!! Anyway the coupon wasn't scanning properly but the amazing team here allowed me to redeem it even with the malfunction! First basic drink of the season!! LETS GO!!! read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Ruston, Louisiana

The customer service and the coffee were good. But I warn you, don't come here on a Saturday. The drive thru and inside are BACKED UP! They were apologetic for the wait, and I appreciate that. They're a victim of their own success as the only Starbucks in a 1 hour radius. read more

Starbucks - two women standing at a counter in a coffee shop - Coffee & Tea Near Me - Ruston, Louisiana

This Starbucks is one of the most popular Starbucks I have ever seen! They are busy all day. I use the Starbucks app to order my coffee as I leave the office and it is ready when I walk in! read more

After a long drive in from Shreveport, I stopped at Starbucks on Cooktown Rd. Many mornings I opt out of choosing coffee. I wanted something cold & refreshing. My go to here at Starbucks is the: White guava tea w/ lemonade (sweetened). OMG!!!! This particular location made THE BEST ONE, I've had!!!!!! I travel, and I drink a lot of Starbucks, I just want to express how fantastic my drink was here!!! If I could, this would be my #1 location. read more

Starbucks - Iced guava white tea!!!! YES!! - Coffee & Tea Near Me - Ruston, Louisiana

After explaining twice what is meant (at every Starbucks on the planet) by "venti mocha frap half pump with whip," I received a cup of pale beige stuff with big patches of plain crushed ice throughout and a clump of cookie crumbs at the bottom (??) and only the faintest whiff of espresso. Thanks, but I could have gotten a cup of ice at Sonic. read more

Very dirty and run down, and close to the worst Starbucks I have been at worldwide. The soap dispenser in the bathroom was rusted all over showing long term neglect. The location is very busy so SB HQ probably doesn't care. read more

OMG this is the worse Starbucks I have ever been in. They were out of tea half and half and the employees were beyond rude. Starbucks you need to get your **** together. read more

My family and I had been on the road for 7 hours with 3 to go and I needed a pick me up so we stopped in at this Starbucks because it was close to the interstate. The line was wrapped around the building and partially into the street. Waiting to get to the speaker was the longest I've waited at any drive through ever. When we got our order, everything was correct and they tasted great. I don't understand how every Starbucks should be using the same drink recipe, but the beverage at this location tasted better than any location I've been to. The barista was very friendly and sweet, she smiled the entire time we were at the window and made sure we had everything we needed. If ever passing through again, I would definitely return to this location, even with the wait. Total time from entering the drive through to exiting-20 minutes. read more

I have to rave about my favorite Starbucks in Ruston LA. I have been going there for years and I have to say that the new manager, Chris has really improved drive thru time and in store service 100%. I've watched the employees and they really enjoy their jobs and take pride in their store. The majority of the staff know me by name of course and what my favorite drink is. Chris kept telling me about their rewards program and that as many times that I purchase my coffee I should really sign up. I was having problems getting the online service to let me enroll. I told Chris that I had emailed Starbucks. He told me if I still hadn't been able to join he would help me himself. Wow! As busy as he is, Chris always has time for his customers and his staff. I love all the staff and they do an outstanding job. Way to go Starbucks. From a very loyal customer. read more

This is the WORST experience I've ever had at a Starbucks... the young last working the drive through was very rude and both coffees were terrible! They didn't even taste anything like what we actually ordered... I don't understand how you can work at a coffee shop and not know how to make them properly. read more

Haven't stopped here in awhile because they never got the order right, but decided to give it a try and boy are we glad we did. Courteous efficient service at the drive in window. Quick , polite servers. They have really stepped it up in Ruston. We will be back ! read more

Been coming here for 10 years. The store no matter how short the line is takes forever. Which has just gotten worse and worse. You get there and they're out of half the things you can order. THEN the way the driveway is built you can't just leave the line. You have to go through the rest of the line to be able to leave. I just sat in a line of 5 cars for 37 minutes. Half of which left and allowed me to get to the order window. I have wasted so much of my life at this location. I keep thinking "nooo they are just having a bad day! " "maybe this time will be better!" "They're trying their hardest!" "It's not their fault". It's been consistently going downhill for so long that someone is mismanaging the place without a doubt. This was my last time here. read more

It takes 45 minutes to get completely through the line and I found a hair in my cold ham and Swiss

Another day another SB. This location came in handy for that morning joe while on our road trip to León Mexico. This location was super busy the time I visited. It pains me to write a 3 star review for a SB. There was a line that you rarely see at these stores as the staff are usually fast and efficient. This day I ordered my usual along with a chocolate croissant . The croissant came out fast and hot, but can't say the same about the coffee. As I stood waiting and waiting many of the people that ordered after had already left. I started to say something but then finally they called my name by this time there were no one waiting and not in line. Anyhow the coffee was good and the croissant was cold and not too tasty by the time I got to eat it. In a pinch this place may be ok for a coffee break. read more

I was on the road to visit family, and needed an iced coffee. I decided to give this place a second chance. Fast friendly service, very clean, and the coffee was great! read more

Very unclean inside. Restrooms smelly and dirty. Trash and boxes all over the floor inside the main area. Slow service. Worst Starbucks I've ever been to. read more

We stopped here after traveling on I-20 for 4 hours to get a snack. We ordered a Croissant and a bottle of tea. we paid and the male attendant took our money and kindly didn't give us the croissant and walked away. we patiently waited... 15 min later still no croissant. at this point we demanded our money back at which time he grabbed a croissant, ripped open a package and slung it into the oven. We demanded our money back. horrible customer service. Dont worry...never again Buck. read more

Service is slow. Management and staff are usually unfriendly. They're usually out of cold brew, half the food items on the menu, etc. Also, their hours of operation are inconsistent and odd, and lately they have been closing without notice. I was giving them a pass for a while due to Covid, but not everything can be blamed on Covid - the problems seem to stem from poor management. read more

The drive through is so slow. ‍ been sitting for 30 minutes for two drinks. Cmonnnnn guyssssss.

Poor customer service at every level. Stood at counter for few minutes while employees looked and ignored, finally placed the order. No one bothered to call the name while my order just sits there. Being on highway with no other starbucks in 100s off miles they definitely don't care or have to. read more

If I could give this place a half star I would! The African American lady at the counter should not talk crap about their customers. And no I'm not the only one that freaking ordered coffee, but damn it... I ordered a Frappuccino not a llatte! read more

25 mins for coffee. No coffee takes 25 mins to make. My wife went inside because the drive thru was backup. The car she would have been in front of left 15 mins before she got hers. The manager informed her that they do mobile orders first. That's poor service. We are big tippers because we are business owners, but it comes with good service. Our time is money too, so we kept their tip because the service is beyond poor. read more

Decent place here. Was in and out in under 4 mins. Quality it was decent but I've seen better. Thank you

Slowest Starbucks in the state of Louisiana. Like I wait in line for at least 45 minutes every time no lie

I have been to Starbucks all around the world - China, all over America, Thailand, London, etc. This is BY FAR the filthiest Starbucks location I have seen. The bathroom was disgusting, the prep area was disgusting, the cash register was covered with dust and dirt. And this was 7:30 in the morning! Literally! I concur with prior reviews. What is the matter with this place? Is there no corporate oversight? Is this acceptable in anyone's view? read more

Spent 45 minutes in line, no one answered the order box, got to the window, the old lady was taking other orders tho. When she does take our order and charged for it, she tells us they don't have anything we ordered so we can order something else after we have NO MENU or anything to order from. Worst Starbucks ever. Will not be returning. The town is just awful in general. Avoid this place. read more

Pulling into this parking lot is a nightmare. I have a final exam this morning & the drive thru line was long so I decided to park & go inside--- not a long line at all inside. I timed myself, was literally in & out within 6 minutes. Don't let these bad reviews keep you from coming here. Would've gave 5 stars if the parking situation wasn't so terrible read more

Sat for 10 minutes in the drive-thru waiting for my wife's pick-me-up on our Xmas drive from Dallas to Bham, then got to the window, paid, and waited while the girl yaya'd w/coworkers about nothing for another 2 minutes. While we sat waiting. Then she walked back to window, handed us the coffee that'd been sitting there during the yayafest, and walked away. Piss-poor service; guess we know why we wasted 20 minutes for a not-hot coffee read more

Attention those who are seeking caffeine from Starbucks along I-20 in Louisiana, and you haven't seen anything for miles between Shreveport and Monroe, all is not lost. We stopped and ordered our usual iced lattes and frappuccino. They were fine. The staff was friendly and fast. Whatever issues previous yelpers have had here seem to have been corrected, at least on a somewhat busy late Friday afternoon. They got 4 stars verses 5 stars because of a few things. The men's room was a little messy and had a broken toilet seat hinge. Instead of paper towel dispensers, the bathrooms had the dreaded super air-blower hand dryers, my wife and daughter reported the lock on the ladies room door may have been broken. Lastly, the condiments bar did not have nutmeg. With a little attention to these items, this store could reach for 5 star status! Ample parking here. A note of caution, the store sits at a bit of a dangerous intersection, turn in and exit carefully. read more

I'm not sure anyone would care about reviews here for starbucks but here it goes. It's ALWAYS horribly slow. I waited 25 minutes in the drive through. The barista had me at the window and all he had to do was hand me the drink. I waited 6 minutes just for him to take more orders and do food before he just handed me the drink that had been sitting on the counter. He acted super upbeat and nice like he couldn't have cared less that he was the least productive employee I've seen in a while. read more

Gets slows in morning hours. Usually have to wait 10-15 minutes in drive-thru. This location seems to always burn coffee. I can make better tasting stuff at home. Only reason I go is for frappuccinos. Don't get why certain drinks are seasonal. How hard is it to put sea salt in a caramel drink? read more

I fully understand that there are measures in place to prevent the spread of this virus in businesses, but some businesses should understand that these measures also hinder communication between the patron and the employees. Starbucks is clearly the first place most caffeine-depleted people go to for coffee. Before Covid-19, Starbucks had great ambiance and played indie music which gave it that edgy flair. But now with face masks and plastic panes distorting our voices it's extremely difficult to understand what is being said. The music played over the speaker system here was so loud that it drowned out the already difficult situation of listening to the girl behind the plastic barriers. I'm not exactly young anymore and my ability to hear clearly even without the muffled voices of anyone is strained. Eye contact is important and the use of "sign language" might help these days. I had to squat down to the opening in the plastic wall to make even a cheap attempt to hear the girl asking me questions. But then she spoke so softly I was at wits end deciphering her words. My wife wanted a particular item in the food window so I requested that. Again, she couldn't hear me so I repeated the request. She still didn't hear me so I asked my wife to literally point to the item. That should have solved everything. We waited for our drinks then. We received two different sizes and the wrong item from the window. By this time we were behind schedule being somewhere and I didn't want or have the patience to wait for another order placed. The item from the window was totally different from the one my wife pointed at and was dry and stale. The coffee was mediocre at best. With people struggling to communicate clearly during these difficult days, I hope that businesses could make changes to ease the challenges of transaction. Lower the volume of the music. Point back at the item requested to make sure it's the one the customer wants. Indicate the size of the drink through the use of sign or picture. I know all this may seem ridiculous but it's a thing. The communication struggle is real. We need to adapt to the challenge of covered faces and plastic walls. read more