My drink was well-made. Thank you to the staff. I like how this Starbucks still has a lot of outlets, when many coffee shops in LA County are getting rid of their outlets due to increased homelessness Friendly staff read more

Don't come to this store in the evening closed before it's dark. Tell customers to drive to the other side of town. Keep this store open until 9pm as well read more

WOW, surprised at all the low stars. The service was fast, the order accurate, and it was during the morning rush. I ordered on the app, special concoctions - simply because I have milk allergies. Well, let's be honest if you go to starbucks often enough most start tweaking to their taste. Also, take a look at their coffee cup wall, cups donated from customers who have traveled the world and brought back starbuck coffee cups. Since when did Cusco get a Starbucks?? read more

Slowest service, employees just stand around. If u call them out they get upset because I expect then to do there job.

This was my first visit to a Starbucks in Ridgecrest and it was nice. We are relocating to this area next month, and are looking forward to getting acquainted with it. We walked in on a Wednesday right before sunset to grab a drink for our 2+ hours drive home and there was no line. This is a spacious facility with plenty of seating. Sleek and modern design, too. We wondered why the parking lot was so large for only 3 little establishments but hopefully that means more shops are to come. Service was very kind and made us feel welcomed, which I must say was lacking in other businesses we visited that same day. Imo other local businesses should take note and be aware that the small details involved in courteous service are significant to customers. read more

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Wait time was WAY too long!! I was the only person in the cafe... hope others have a better experience.

Service. They couldn't be bothered with me. And when they did, the sandwich I ordered was nuked to unrecognizable., and splattered inside a torn, possibly reused bag, then dumped into the counter and abandoned. This is the worst, most pretentious Starbucks I been to yet. They have signs everywhere about being a good human, but they will charge a fortune and then make it like they're doing you a favor to make junk and then serve it poorly. Its a shame. It's a nice place. Could be a little gem for the community. read more

The workers here are very friendly, but the drink was really disappointing. The iced matcha latte pretty much just tasted like milk with a hint of matcha, and it had way too much foam at the top. Side note: they offered us free samples of their new olive oil drink, but I personally wasn't a fan of the mix either. read more

Starbucks - Iced Matcha Latte - Coffee & Tea Near Me - Ridgecrest, California

I recently moved back to this town , and this precise location always seems to make my orders right and have friendly staff. Today I got a oat shaken espresso with no cinnamon , the man at the window was very polite and friendly. I haven't been inside yet but planning on soon , see if anything inside has changed :) read more

Starbucks - Brown sugar oat milk shaken espresso - Coffee & Tea Near Me - Ridgecrest, California

My drink was wrong and the barista was rude. Definitely won't be back here. Love the Starbucks by Walmart.

Have 20-30min of your life to waste? This place has you covered! 3 years living here and this is the most consistent place in Ridgecrest! This place needs process management.... 20-30 mobile orders sitting for 15-20 min.... Ordered inside as a walk up- it's been 30 min and still no coffee... the drive through is wrapped around the building.... Whoever owns this place needs to actually come in and look at how things are being ran, you clearly are leaving money on the table by not expanding your operation. SLOWEST STARBUCKS IN THE WORLD Seriously.... how is it even possible for a 4 car drive through to take 30 minutes to get a coffee?!?! Love to say this was the first time.... make a miracle happen- please hire a manager that can teach these kids order of operation and simple skills!! How? How through covid is it possible to have a drive through this slow??? You shut down all in store business!? read more

Pulled up to the drive-through excited that I had some extra money at the end of my week for a Starbucks drink. When I got there, the employees laughed at my stutter, because I was born with a speech impediment at the window and paying for my drink, I could see that they were all trying to hold back, laughing as I said, thank you. I did not choose to be born with a stutter, and now I feel terrible and some thing that was supposed to be celebratory has turned into shame. As someone who doesn't visit, Starbucks regularly and looks to it as a reward because I don't make that much money. I feel that this was extremely uncalled for and discouraging. They also got my drink wrong. read more

1 poor customer service 2 long waits for even simple items 3 if you go inside they place your drinks etc on the counter and never call your name you could be sitting there forever and when you complain then they say "it is right there" 4 drive through line takes forever and frequently the bevrages are barely luke warm even if you ask for extra hot 5 at these very high prices you should get high quality items with quick efficent service with attention to detail instead of screwed up orders and having to wait forever 6 make your drinks at home and invest in a good thermos and save money time and stress 7 good news dutch brothers is coming soon ! now you have another option read more

Even if you order 12 minutes ahead on the app, your drink probably won't be ready. For Starbucks, this is terrible service, despite the fact that they seem to have a big staff. Today, I gave up after 20 minutes and walked out without my drink. I had other things to do and people waiting for me. There are other drive-through coffee places in Ridgecrest that are much faster. read more

I'm deathly allergic to milk, and to me if someone says something is vegan, it means there's been no contamination. Ordered a sugar cookie almond milk latter, and thanks girls! I wound up in the ER tonight from anaphylactic shock. People aren't always vegan by choice so of someone asks you, be sure and be honest. If you're a vegan I don't recommend this place, they don't give two shits about the customer. -pissed off Karen voice PS employees get spiteful when they ef up your order. read more

The wait times in the drive through have gotten worse. Average time to get your order is 20 minutes. There are better options in town.

I think the staff at this Starbucks is excellent. The place is always packed but that's not their fault, order ahead is best and honestly just expect to wait 10-20minutes for your drink during busy times, during down times your drink is ready instantly. The staff handles the rush well and they are always polite every single time. These workers get way more shit than they deserve. Building is clean, tidy, and pretty. read more

Decor is very hip and enticing. Drinks are good too. But you can't comfortably enjoy either because they keep the place waaayyy tooo cold! Brrrr read more

I Had to ask for my drink to be made to right way twice, even though I asked it to be made the right the first time. Its just annoying and time wasting. read more

Avoid if you can. Employees hate the customers, customers hate the employees, both hate Starbucks. They relentlessly will not call your name when your order is ready, good chance they'll forget your order anyway. No competition and this is what you get. read more

This location sometimes doesn't even open... I'd blame it on covid, but that's a far stretch at this point. When they're open...it's awesome service in the rare chance they have their crap together, otherwise this place is not reliable. read more

We were here again and once again we experienced awesome service by Christian. Christian was so understanding and patient. I wasn't sure what to order since I was looking for low sugar drink. He recommended a sugar free cinnamon dolce latte, it was exactly what I needed. Awesome recommendation Christian!! Our 4 drinks came out quickly and accurate. Since they open this new location service has improved a lot. It's nice to go to a location where they even remember your name :) read more

I am convinced this Starbucks is striving to win the worlds slowest service award. Job well done, mission accomplished, You did it! Can't wait for another Starbucks to open and never be confined to this location... read more

Avoid like the plague. They prioritize the drive through, so if you go in, good luck getting your drink. Staff throws drinks on the counter and whispers the recipients name... If you complain, they will prioritize your drink over people who have been here longer...needed a quick stop, this was a NIGHTMARE! read more

They had to make our order twice. Man bun got upset when I told him again that I can't have dairy. The first time they added whip and then removed with a spoon. Thank God they told me otherwise I'd still be on the commode or ER. NO DAIRY means no dairy usually. read more

Starbucks - Coffee & Tea Near Me - Ridgecrest, California

I went at 6 and it was closed, I went online and it said it is open until 8 so I called and no one picked up, I dont know if theres something I'm missing but theres nothing about it being closed on the website, but I drove 15 minutes for coffee and just wasted time and gas read more

Starbucks has been a daily "go to" for me for the last 6+ months. Prior to switching locations, I had no issues. But seemingly, since reopening in a new location, most of my favorite baristas are no longer working there and SOME of the current staff members are very impolite and inconsiderate, lacking maturity and basic customer service skills. For example, I came in a few days ago to change clothes before yoga. I ordered a coffee then told the barista I was going to change clothes in the restroom. When I went to pay, I unknowingly dropping my (brand new) sports bra on the floor near the register. Before I could make it out of the restroom, a very rude barista was kicking, yes KICKING my bra outside as if it were infected with some horrible contagious disease. I was appalled! I will never return to this location again. read more

Not sure why the low ratings. Very good customer service. Good coffee. Spacious cute place. And even a drive thru . And if you go here, do chechout the mugs displayed on the wall behind ordering place - very good collection! read more

I have been frequenting this Starbucks location ever since it opened. The staff have always consistently been super-nice and friendly. I usually visit between 3-5 pm weekdays. Almost every time I go in I see 6-8 employees making specialty drinks for the drive-thru or call in orders. Often, I will wait at the cash register waiting for someone to help me. It's like I'm a ghost! Eventually someone notices me and they tell me they'll be right with me. I almost always order a cup of coffee, that's it. For some reason, it takes them 10-15 minutes to get me my coffee! I have to get up (after I've been told it would be "right out") and ask them about the status of my coffee. I'm usually met with: "Sorry, but we had to make a fresh brew." Excuse me? Starbucks signature drink is coffee and it is almost NEVER ready or made when I get there. On top of that it is rarely hot, just very warm. This has been a consistent, constant theme for the last four years. I have complained to their management in a polite and respectful way but it doesn't seem to make any difference. Today was the last straw. What's the point of patronizing this place if I continue to be upset and disrespected? I go to Starbucks to relax and read a bit but I leave each time more angry than the time before. Thank God a new Starbucks is opening in town. Hopefully, this very poor customer service will not migrate to the new one. read more

I honestly don't know where to begin with this place. The major problem I have is the lack of training or the total ineptitude of staff. Simple questions such as "does this have milk in it" seems to be misunderstood somehow. Went through the drivethrough and ordered their sugar cookie latte, advertised as dairy-free and reassured it was "vegan" from the meatball at the order screen. She handed us our drinks with whip cream on top which confused me as I handed the drinks back. Normally these drinks dont come with whipcream so as she took it away she talked with the other meatball "barista" who remade the drinks. The first mistake should have been a red flag but I was reassured AGAIN with the second batch of drinks that they were again "vegan". The sheer lack of awareness baffles me as staff should know that Starbucks DOES NOT certify their drinks as vegan, as I found out shortly after. Needless to say, the certain staff are dullheaded, lack proper experience, and should be stuck with positions that do not require them to speak. The female high-school meatball who mans the drive through window has put someone in the hospital and I won't be returning anytime soon. If you have allergens and value your life stay far away from this place. read more

Normally I have really good experience and service is great and relatively quick but depends on day and time.....reasoning for giving this place 3 stars is because they have this one employee who truly fucks up EVERY time....like I understood when this chick first started; everyone messes up no biggie but, literally its been 4-5 months and she still manages to fuck up my order every single time as if she just started that day....she over charges me every single time....when I do pay for extra items like coconut milk or add shots she literally never adds them. Basically gives me the most watered down beverages every single time.....only have this issue when this person is working there....literally don't understand how she still has a job there.... When she's not there I'm given amazing service, drinks done correctly and priced correctly. I know starbucks policy they'll remake your drink if it's incorrect or wrong which I've had her do but somehow she manages to make it even worse.... Not only that but another time I was there I was waiting in line like anybody else and she literally walks out from the barista stand and starts taking the ladies order from behind me.....what the hell!!! I'm in front of this person and she personally goes and takes her order and makes it. Also there's a huge line of people as well when she did this in front of everybody...I was so pissed and then when it's my turn takes my order and still fucks it up just like she does every other time she takes my order..... There's literally no effort or care when she serves you. At this point if I know she is working I walk right back out and don't even bother to order anything knowing it's going to be messed up anyways. A iced coffee with cream and 2 sugars how can you fuck that up....and then charges for cream when thats free since its only a splash....I don't understand. Like I said I don't know how this person still has a job here. I'm honestly curious if anyone has this problem with this particular barista. One who's a chick but dresses more like a boy. read more

Sat in line for over 20 minutes to pick up a mobile order, and when I finally received my drink it was already mostly melted and watery. The poor girl taking orders was very clearly visibly overwhelmed trying to do multiple things by herself while the 2 other employees behind her could be seen paying more attention to their cellphones. Once an employee finally greeted me at the window, after sitting for an entire minute, he tried handing me the incorrect order before I could tell him it was not my order. I usually love this place and have a good experience, but their team has definitely been extremely lacking as of the last handful of months or so. Very disappointed. read more

Slow, slow, slow. 8 workers, 2 cars in the drive through, 3 people eating in the dining room. Took 4 minutes (doesn't seem like that long, but when waiting in line.... eternity) to approach me to take my order. Make my order- bacon egg bites. Dude never puts them in the oven. Finally after another 5 minutes I approach, he looks at me, asks if I ever got my egg bites, I say no, then he springs into action. I understand it was a 10 minute experience overall in the restaurant, but the entire crew was actively ignoring people and those that were working were way more focused on fulfilling mobile orders. Suppose I'll do that next time. read more

Environment is cool for a Starbucks , but they never have anything in stock. I've visited 4 times, 3 of which they didn't have anything vegetarian friendly and are constantly out of matcha. They get 2 stars because the employees are great. read more

I had ordered a salted Carmel frappchino it was the worst ever it had no flavor I think they forgot to put the Carmel it was horrible

Took around 20 minutes to make our drinks when there was no line inside and around 8 workers. Also lost an item there, called and they said they would hold it for me. Drove back 2 hours out of my way and they said they couldn't find it. They did compensate me $25 for gas though. :/ read more

I am not a Starbucks fan in general, but many of my favorite people are so I deal with it. This particular trip we were greeted by a very friendly voice at the drive through. Dillon had a smile in his voice from the start, was patient while I fumbled with the lingo and when we paid he happily chatted with us while we waited to receive our order. Kudos to Dillon!! read more

By far the slowest Starbucks I've ever been to. No orders have came out in 5 min. All these people standing around behind the counter

They are out of many things. They never reordered their supplies. Their hours of operations is very limited. They just plain suck. Please go to the coffee shops in town. read more

The atmosphere is great, my drink is always correct. I never have to wait too long.. not sure why their are so many bad reviews. I always have an amazing experience at this location. read more