OK, Starbucks is Starbucks - you know what you get. When abroad (well, we do have Starbucks in Sweden now, but for me it is my vacation mustgoto) I always get a frappuccino with espresso shot. No fake whipped cream. This specific Starbucks is teeny weeny with only like 4 chairs indoors. Luckily the free wifi is also accessible outdoors, but when I was there it was raining. It is Starbucks but it is way too small and way too many in line! Also, first time I didn't get my name on the cup. Not important, just a note. They accept AMEX. read more

I went here after lunch so it was quite busy. The line was long and it felt long as well waiting in the line. It was rather a small Starbucks so there wasn't much space between the people in line and people waiting for their drinks. The line also ends right where the door is, so it was difficult for people not to be in the way. The only good perk I had being here was that there was an anonymous donor who paid for my drink! :) However; waiting for my drink was pretty quick compared to the line. So it was an OK experience for me. Good location; this store worked with what they have and the employees are nice, but I would've liked it to be more spacious and maybe more help. I felt like the barista was rushing orders and spilling and overflowing the drinks with whipped cream. read more

I used to come to this place almost every weekday. Then I got bad service several times in a row, and I am probably just going to avoid this place unless I'm being really lazy. I've had a lot of issues with mobile ordering from this place. This could be the starbucks app, which sucks in its own regard, but the staff here does not handle things well when a mobile order goes wrong. One time when my order got lost, a staff member actually suggested to me that I might have messed up my mobile order and picked a different store. And another time, they ran out of what I had ordered and then just said you can pick anything else. I had a friend who had ordered the same thing as me and got the last order of the item. She had suggested that she could go with something else and the guy behind the counter misinterpreted and thought that she wanted the other thing and started to grab it. Then when we clarified that we hadn't decided yet, they got annoyed at us. Aside from the shitty service, drinks here aren't always that consistent either. I used to like ordering the cascara cold brew, but most of the time, they'd forget the sugar on top of the foam, and sometimes the foam is like half the drink. I'd just recommend that people go to someplace better in the town center -- for example, Pitango's coffee and service are way better. read more

I was in Reston for a conference and this was really close to the Hyatt we were staying at. The service was phenomenal and my drink tasted great both days! I am a 6 year starbucks partner and they had some of the best service I've seen at a Starbucks. The partners are so friendly and accurate and the service was fast!!! I am going to miss this Starbucks and it will be a big part of my memories from the Virginia area. read more

I love starbucks and this one is also super quick in and out. The only downside is that theres only like 4 seats inside so be prepared for a take out coffee read more

Ordered 1 Venti iced skinny vanilla latte and 2 venti java chips. The latte was fine, but the 2 Java chips were awful with no flavor. Will not go back. Was a waste of 10 dollars. read more

Always busy. Bathroom needs more attention with the number of customers this location gets. Small awkward layout even with the recent renovation makes ordering and waiting for the coffee a constant game of frogger. Great better coffee down the road at the gelato place. read more

Tiny Starbucks in Reston Town Center is as typical as they get. I was slightly confused where the line was (it wraps behind the tall display, just to the right inside the door), and there's not much space to stand while waiting on a drink. Lots of outdoor seating, and plenty of people out there, even on a cold morning. read more

I was treated with respect by the super friendly and helpful Starbucks baristas. The hot chocolate that I had was extremely delicious and tasty in the 34 degree weather. It was not so crowded at all indeed! :) read more

Yes, it's a small Starbucks, but honestly, I don't really have a problem with that! There is almost always a line here, but the baristas are super quick and efficient (and are very good at making drinks, unlike other locations), so, like other reviews said, the lines move fairly quickly. I actually like the seating area. There's only like 7 seats, but it's located off to the side of the shop, so it's nice and quiet(er) than the main area, which makes it a nice place to sit and talk or, in my case, catch up on schoolwork. Overall, I would say this is a better-than-average Starbucks, as far as Starbucks' go. read more

Been here 3 times in the last two months while traveling for business. Great service and nice folks, but their seating and layout is pathetic. Only 3 seats inside that have always been taken, and 3 seat (for 4 tables!) outside... read more

I've been here almost daily for about four year. It's really hit and miss depending on who's working there and it's been mostly the same people. Haven't noticed any improvements. I think I'll stop going now. read more

No. Just NO! This is probably one, if not THE WORST, Starbucks I've ever been to. I live in the Town Center so out of convenience I'll go there if I don't feel like getting in my car to get my caffeine fix. I have been disappointed every single time. I question whether anyone there knows the actual recipes for any of their drinks outside of drip coffee, and even that is questionable. Thus far I've had several watery americanos (tasted like watered down coffee) and a few lattes that were all milk or WAY too sweet. The cherry on top of this crap mountain was this morning when my husband went to get two Americanos (clearly I hadn't learned my lesson yet) and two breakfast wraps. After getting our drinks and standing there for no less than 15 minutes, the employee FINALLY asks if he's waiting for something. Yes..the wraps you should have put in the oven 15 minutes ago. No apology or excuse for messing up, and then almost messes it up again!! It was not busy in the store so I don't understand what is going except that you've got a team of slackers. Stop paying these apathetic employees and giving them benefits. Overhaul is necessary STAT. Until then, I will be driving to another location or another cafe for my fix. read more

The only thing consistent about this place is how frikin long they take to make your drink

Stopped here on a weekday morning. There was a long line, and only 1 register open. There were about 5 others working in the back. The guy running the register was in no hurry. He held a 10 min conversation with a regular customer while we all stood around looking at our watches. This place sucks read more

Another disappointing Starbucks. *sigh*. I have been to this spot a few times and have deduced that it will never be exemplary. This Starbucks always seems to have a long line which is expected given its location in the near heart of the Reston town center, however I am a little less forgiving of the wait time considering a few things I've observed. First off the employees don't seem to have a care in the world. I literally had a barista texting in between me giving him my order, and he asked me to repeat it to him twice as he just flat out wasn't paying attention because he was texting! I have also witnessed baristas making themselves or other employees beverages while there was a line full of customers. On top of that they are flat our unprofessional openly grabbing each other's butts and cat calling each other. It's deplorable. Second off this location is always filthy. The bathroom is an atrocity, and frequently I have seen the trash overflowing. Also the area where people add their own milk and sugar is frequently unkempt and is teeming with spilled milk and sugar crystals. I'm fairly certain this isn't what Starbucks had in mind for their brand, but only some serious revamping and restaffing will fix this. read more

The coffee they served was past due and needed to be rebrewed . The second time I went I got a vanilla bean frappachino and the barista told me he didn't add a certain ingredient because he was out of it so it tasted watery. What the? Just don't keep serving an item if you don't have everything to make it with! read more

Came in on this rainy/snowy day for a warm cup of joe. I understand that this place is in the middle of the town center, but I came in on a Wednesday night when it was not busy. The store looked dirty. This was due to the fact that I only saw one person working behind the counter. I love Starbucks, I used to work for Starbucks so I know how stressful it can be, the you young barista behind the counter was very nice though, and she made my wife's hot chocolate delicious. read more

I really love a great wet cappuccino. This is the only place that knows how to make one! Even amongst other Starbucks locations they definitely stand out!! read more

I always get my go to drink when away from our local store, an iced mocha coconut milk no whip. They did not disappoint. I know there are people out there who are not a fan of Starbucks but out of all the cafés that I have tried Starbucks is my favorite. read more

I work across the street from this Starbucks and every single time i go in there I am Hassled by one of the barista's/cashiers. He always is telling me about the Starbucks app which I get but it's like every time I go in there he pressures me to do it and it pisses me off I don't want to talk about a damn app for 15 minutes. Sometimes I want to just order my damn drink and relax before work if you don't want to get hassled I wouldn't suggest this Starbucks everyone else there is really nice but I really do not like that cashier. Someone should talk to him about what he's doing because i can't be the only one frustrated read more

This is the first time I have encountered a rude employee at a Starbucks. He actually suggested I go outside and sit at one of the tables when it was 40 degrees and raining. Hmmmmm ... somebody did not have his thinking cap on that day!!! read more

This location always busy but they are friendly and also quick. I went there and the line usually long but they always tried to help you and get you thru the line as quick as they can. They never mess up my drinks. read more

Four Stars for the people. They are amazing. Location in RTC is perfect. Seating inside is poor, very small and outside always has broken chairs and needs cleaned. Can't say enough about the people. read more

Great staff! Place is very clean and always stocked with food. The very berry coffee cake is amazing. Lines move fast and it has been just renovated. The only drawback is space, it can be tight at times. read more

I went to this Starbucks late on a Friday night and was greeted with all smiles. The man behind the counter was very friendly, saying more than just the typical, "what can I get you?" Quick service, and from a very friendly staff. read more

This is my Starbucks of choice. Downside: There is always a line. Upside: The barista's are very friendly and the drinks are consistently good! Tip - Download the phone app and check for the coupons! read more

We come to this Starbucks every night, this is our favorite store in Reston. The staff is very friendly and fun, always looking after you and making your drinks perfect. There are lines in the afternoon since it's situated in the busy Reston town center but staff processes your order quickly, therefore there is hardly any wait. read more

No dark roast coffee? And why is every single person in the long, long line ordering a grande skim latte with two splendas? Suburban/corporate wasteland. read more

So, we got there before the line started. First off, pretty disappointed they didn't have peppermint for the drink I originally wanted. What got me was when the line started 5 minutes after we got there. 20 minutes pass after that, and still no drinks. Then 4-5 drinks come out, and ours have yet to be made. My boyfriend asked when ours would be made, and the barista/"manager" said that they would be up soon. It should not take that long to make 2 simple drinks right off the menu. Nothing custom, so why was it taking so long? No excuse, and both of us are irritated. Now, the entire time we were in there, I had my vape. The guy, Matt, who took our order saw I had my vape and was smoking it. He never once said a word to me, until we started questioning what was taking so long on our order. I just flat out told him that if the drinks weren't being made so slow, then I wouldn't be standing in there doing it. Then the barista chimed in, and told me don't do it. I told her just stop arguing it, it's back in my pocket, just make our drinks. It then turned into a "Why don't I just refund you your money so you don't have to wait on my slow ass?" Gladly. We've been waiting long enough on two drinks. For the time it took, we could've walked to the Starbucks by Best Buy, stood in line there, replaced our order and got it out faster than she was making it. So she made an attempt to refund the money to our credit card. Their computers went down conveniently at the same exact time. We stood there for another 5-10 minutes waiting, while Matt asked TINA, the woman making the drinks, to help with the computers. Nothing was being accomplished with them. She walked away, and suddenly came back with our drinks and told us "Here are your drinks, come back some other time and get your refund." All of that bitching, and then we get our drinks. So my boyfriend asked to speak to a manager. Suddenly, Tina introduces herself as Lisa, the manager, and brags that she's been there for 6 years. I called her out on the name change, and she then proceeded to say that Matt is new and he hasn't learned her name. I call bullshit. So, Tina/Lisa/Whatever name or title you feel like giving yourself, I wouldn't brag about being there for 6 years. If you're a barista, 6 years in, you should know by now to make drinks in order and in a timely manner. Especially when you have a long line in that tiny little cafe. If you're a manager, you have piss-poor management skills. Not only can you not do the simple job as a barista, you can't manage your computer systems and you have horrendous customer communication skills. Cussing at a customer to get your point across? *applauds* I may not have been right, in fact, I know I wasn't right for vaping in there. But for fucks sake, how is it that this woman has been employed here for 6 years with an attitude/personality like that, let alone as slow as she is? As for the real manager of this establishment, your employees may need to be up for review. I hope this isn't the first time she's used the name Lisa and claimed the management title, because I feel sorry for whoever is getting shit because of her. We will not be returning to this location, not even for the refund. read more

One time here. Convenient for those who live in town center. This place is tiny. Just bench seating inside. Couple of tables outside. Not a place to lounge and hang out. Came here in the morning and there's garbage around (near indoor seating). Apparently not doing a good job cleaning up the night before. read more

Don't come here to sit down or use the internet. the wi-fi is slow, disconnects constantly, there are three chairs in the corner. They cater to the businesspeople dropping in for their caffeine fix before during work. Go to Panera instead. read more

The most obnoxious starbucks I have ever visited in my life. I wanted to buy $500 of Starbucks gift cards for my office and the person behind the register tells me that I am making him do all this work of ringing up 10 cards. Whhaaat?? Seriously? I am sorry I gave you business! never again... read more

The early morning crew is the BEST!!! I appreciate their smiles, attention to detail, and ability to manage people who are still trying to wake up -- especially on a Monday morning! Yes, when it comes to coffee, most starbucks are the same... but when it comes to customer service and speed -- this team is top notch! read more

It's hit and miss here. Sometimes it's the best dirty chai, sometimes it's, meh...

My experience at the starbucks in rtc wsa amazing! my barista was so nice and my drink came out almost instantly! I think her name tag said shennan. everyone should go to this sbux! read more

I come here every morning on my way to work and the barristas are lovely, even while working furiously to attend to the line. Most mornings they even have my drink ready and waiting for me. They're courteous, pleasant and fast. read more

This is the slowest service ever. I have visited hundreds of Starbucks all around the world and this location is on top of the slowest. The staff look like they don't know how to move in a higher gear when the line is forming. I wish there was another coffee shop around. read more

This is the worst Starbucks. There are 3 seats indoors. 3! Only 3 people are allowed to sit in this location, all cramped in a corner. I came to this location in Reston Town Center to work on my laptop and now I'm standing on the sidewalk with my $7 - something worth of coffee and pastry with nowhere to sit or work. FYI there are 4 outdoor tables with probably a few chairs each but it's all solo people camped there with their laptops. This is ridiculous. Having space to sit and work is part of the Starbucks brand and experience and this location has ruined my plans for the afternoon. I asked the batista if there were any other places to sit and he said I could go to another shop and order something therr. Are you kidding me? I just bought food and drink from you but now I have to go to another business and buy something else just to be able to sit. read more

I've been coming to this location for just about a year now, and have NEVER found a Starbucks more CONSISTENT in their service and their recipes..and I used to manage a Starbucks! The staff is professional in their appearance and early morning interaction, they appear to work well as a team, and most importantly to me I know my drink will always be correct. I just wish they hadn't limited their seating with the renovation!! read more