Great staff always friendly and very efficient. This place gets crazy when local stuff is happening but these folks just push it up. Great place to come for brekkie or just a sit and drink and watch the traffic roll by! read more

Don't mobile order from here. The drive through was closed and the ap showed they were out of nearly all pastries. I mobile ordered a drink and then went inside for a croissant for my son. After 15 people in front of me ordered I put in my order for the croissant. Everyone ahead got their drink and then people after me were getting theirs. I asked about my drink and was told they were working on it. After a few more I was livid. The person I asked checked again and noone was making it so she made it for me. And the croissant that is the easiest thing to get came out after people after my order. This visit ruined my mindset and my day. Wasted my time driving there and would have been better off with hotel room coffee. read more

I have to say Starbucks in Lebanon Tennessee are awesome..I go every Monday as a treat,this Monday my order got taken by someone else,however they promptly made me another white chocolate mocha coffee and gave it to me because I waited a minute. I offered to pay and the lady said no ma'am it's our mistake we will take care of it read more

Just had the worst experience at this Starbucks the drive thru girl was the rudest worker I have EVER encountered at a Starbucks and I do Starbucks every day. She should b fired. read more

I went through the drive through the other day and it took forever as there were 29575937293 people in line, so this morning I opted to step inside to grab my mobile order. The staff was super kind and attentive. Three separate staff members approached me to ensure I was taken care of as I waited for my drink to be made. Service was fast and everyone seemed to be in a great mood despite the chaos of being such a busy location. read more

I sent this complaint directly to Starbucks and got a response saying they will have a specialist contact me in 1-2 days. Been 4 days and still waiting. I noticed most people said the location was extremly busy when they went. In our case we were usually the only ones walking in and still waiting forever, watching people come in, place their orders, and leave with their orders before us. Next time we will just bring our own coffee or buy at another location. "I have a complaint about the Starbucks in pigeon forge close to the smoky mountains. We visited this location multiple times in the past four days and I have to say the attitudes of the baristas was definitely not nice. The first time we went there we placed an order in store and waited for our drinks and food. We noticed we were never greeted or spoken to. We figured it was early in the morning and maybe a busy day for the staff. The second time we went there, I placed my order over the app while my sister went inside to place her order. We were the only three south Asian customers in an otherwise Caucasian store. My sister received the same cold service as we had the day before. Despite placing my order ahead of time I still had to wait ten minutes for my coffee. I again didn't want to make a scene about time so I just stood with my sister and her husband and waited for my food. In the meantime I saw another customer come inside after me. He received his coffee and food before I did (the same food order as me). The baristas there had a much different attitude with them than with us. Every Caucasian customer was greeted and acknowledged immediately. We understand that Tennessee isn't as accepting of color as we are used to in the DMV area and we saw a change in attitude towards us at most places but I did not expect the same rudeness at Starbucks. I'm not one to cry racism at the smallest things and usually ignore it if it's just once or twice but when the entire staff has a cold attitude towards us On multiple days it needs to be reported. Also we aren't rowdy teenagers being loud and obnoxious. All 4 of us are in our 30s and pretty polite to people around us. Your staff already knows that because we were the ones walking into your store greeting your staff and being polite to them in response to their dead stare." read more

I stopped here with my family on our way out of town for some coffee and tea. This place was packed! The drive through line wrapped around to the entrance, blocking us from accessing the lot. When we did get into the store they were as busy as expected. Seating here is adequate for a place where people are going to order and leave. This doesn't look like a place to sit and work if they are consistently busy. There is a comfortable seating area off in the corner where you can get away from the hubbub. The decor was simple, vaguely reflecting the local flavor. The seating area appeared to be clean but the counter with sugar, etc. was a bit of a mess. Given how busy they were I was not surprised to see that their stock of food items looked low. The restroom was a little disappointing. There was toilet paper and urine one the floor. The toilet was dirty as well. I didn't see a bathroom checklist for employees to sign to show that it is frequently checked for cleanliness. Soap and paper towels were stocked and the sink was clean. The door had coat hooks, a nice convenience. Service here was fast and efficient. I was quite pleased with their friendliness. I ordered tea which they grabbed with metal tongs. However, she grabbed my cup at the top with her bare hand. While it's possible that she washed her hands before doing this, I didn't see that occur. As far as I could tell, these are the same hands that handle the money. For a quick fix, this place is okay. For getting work done, I'd find someplace else. read more

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Great locale; walking distance to a few hotels. A few comfortable leather chairs and high top tables Crew was speedy even at 6am when most customers were sleep deprived stumbling in Drive thru looked to be moving fast as well read more

This has been my Starbucks for the week while on vacation. The coffee has been great which I've come to expect but the staff is extremely slow. Maybe it's a training staff (there are 7 employees) but show some sense of urgency to soothe the many people waiting in the lobby. read more

They've always gotten my order correct. Some employees can be a little slow but that's my only complaint.

Didn't make 1 of my drinks. Waited 20 mins for the other and it wasn't shaken enough. Very unorganized as half of the staff looked lost and didn't know what was going on. read more

If I could give a zero I would. My friends and I ordered drinks and waited 30 minutes for them. They gave some of us the wrong drinks and they needed to be remade so it was an additional 15 minute wait. Don't go here read more

When I went to Starbucks I gave my exact order with the exact amount AND THEY MADE A FUCKING FRAPPE INSTEAD OF A COFFE AND IT DIDNT EVEN TASTE LIKE IT WAS SUPPOSED TO. If your getting something from there make sure you'd we everything they put on it or they will have every thing wrong. read more

Fast service, friendly, no complaints. Gave a 4 star because my Americano wasn't hot. I'm particular about my coffee

They kicked us out into the pouring rain. I don't like leaving bad reviews, but what they did to us yesterday is very messed up. My wife and I were getting our car detailed and decided to go to this Starbucks; it was one of my favorite hangout spots in Pigeon Forge. We ordered some coffee and something to eat and sat outside for a few minutes until a storm hit. It's probably about 3pm. So we dive into the store, and we see one of their big umbrellas they use for outside seating blow away into the parking lot towards some parked cars. We ran out and grabbed the umbrella for them and brought it back inside. A few of the workers walked up to the umbrella, looked at it, and mumbled to each other that it blew away, mentioned that we ran out, grabbed it, and then walked away. They didn't say thank you, which I thought was odd but ok. Maybe they were busy, and I was more concerned with the umbrella damaging one of the cars in the parking lot (it's a pretty hefty umbrella) and wasn't expecting a ticker-tape parade. But I also wasn't expecting one of the girls that worked there to walk up to us just as the storm was getting worse and tell us we had to leave the store. The reason is that there were too many people inside. Between my wife and I, they had five customers in the store. We were wearing our little masks and were standing 6 feet away from everyone, which is pretty easy to do because their lobby is pretty big. I told the lady that it's storming outside and we don't have our car because it's getting detailed. She insisted that we leave. Usually, I would have been a little pushier, but one of the five customers in the store was a police officer, and I didn't see it ending well for us if I got into an argument with her. So they kicked us out into the pouring rain. We went across the street to the Marble Slab, and they were a lot nicer about our situation, so we had some ice-cream and hung out there until the storm passed. I get they have regulations for how many people can be in the store right now, but letting us hang out for 5 minutes after we bought merchandise and grabbed their umbrella, would have been the kind and intelligent thing to do. It's not illegal for us to stay in the store, and they could have just ignored us. As I mentioned earlier, this was one of my favorite spots in the Pigeon Forge to hang out, but I can never step foot in this Starbucks again after being treated this way. They don't care obviously, or else they wouldn't have kicked us out while it was raining lol So anyway, don't go here. There are other coffee shops in town. read more

We stopped here for our Starbucks hot coffee "fix" before attending a theater show nearby. It made us appreciate being able to even park, after failing to get a coffee in Gatlinburg earlier that day. We almost always have to have our decaf made up special, but they surprised us when the barista brought them to our table. A nice extra touch. read more

I go to a lot of Starbucks. This was one of the best I've been to, the gentleman working the counter was exceptionally friendly

This woman in drive thru was mean and nasty! Jordan, I'm sorry someone pissed in your latte, but damn, all I wanted was a cup of coffee while on vacation. read more

By far the worst Starbucks I have ever been to. The girl working the drive through was so rude and disrespectful. Gave me a completely different drink than I ordered and told me it was right. I got a skinny vanilla latte with almond milk and she gave me a hot chocolate with whip cream and chocolate drizzle? Then I ordered 3 other drinks as well and she didn't even give me one of my drinks, told me I didn't order it. Her and her coworker were arguing about the drinks while me and my family sat in the window and waited. I don't like leaving bad reviews but this was one of the worst experiences I've ever had with any fast food EVER. read more

The barista at Starbucks besides the Sevierville's Outlet mall knows what they are doing when it comes to fixing your drinks. Ordered a delicious hot vanilla mocha with triple expresso. This marks I believe 5th or 6th Starbucks I have visited, not all of them knows their stuff and this one does. This is one out of two in 5-6th Starbucks knows their stuff, the other one is in Huntington Mall in Huntington, Wv. If you never have tried Starbucks, I highly suggest that you download Starbucks app because from there you can custom order your drinks and order it within' the app then they will fix your drink for you without you having to tell them what you want as the Starbucks app will tell them what exactly you want. Delicious drink nonetheless and I wish I have visited it more often while I was over there in Tennessee for vacation this year. read more

Really bad customer service. I have never left a review for a Starbucks because- let's face it- they are mostly all the same and what are you going to say? But this one was so bad in terms of customer service, I felt compelled to comment. There are only 3 internal tables because of COVID. When we came in 2 had paying customers sitting at them and the 3rd had 3 Starbucks employees (with their Starbucks aprons on) sitting and talking. One with bald headed with a beard and appeared to be the manager giving some sort of instruction to 2 female employees for some event or other occurring next day. The 3 of us who came in and placed our orders were clearly looking for a place to sit as one had a laptop under her arm And we were clearly looking around for a table and hovering. Outside was raining. Instead of getting up and giving the table to paying customers motor mouth manager kept going on and on to the other 2 employees about customer service. Apparently he doesn't know the meaning of irony. We stood there maybe 15 or 20 minutes for our order. Apparently 3 lattes and heating up 2 premise sandwiches takes a long time. Maybe they need to go find the cow to milk. Luckily the very slow service worked in our favor as the motor mouth finally shut up and he and his minions left. My question is why on earth didn't he do any needed training in the back away from customers? DO NOT TAKE UP A TABLE when there are only 3 total. Leave them for your customers especially on a rainy day! read more

OK....I am an avid starbucks customer. I had noticed problems with this starbucks since i was in high school but i didn't really care. Until i moved away to Los Angeles and then moved back. My order: grande iced caramel macchiato upside down with extra caramel and an everything bagel sliced and toasted with cream cheese. first off i have never had anyone in LA question me about how i wanted my drink..they heard me the first time and made my drink perfectly i had one every morning and they were absolutely glorious. Its also funny how i could go in to any starbucks not in this area at 9 pm and get any kind of bagel that i want..... Now on to the actual review...I pull up to the drive thru and order my drink...They don't know what i mean by "upside down" i explain....i want the caramel on the bottom, then the milk, then the macch, and i want extra caramel....then i say everything bagel with cream cheese....... "IM SORRY WERE OUT OF EVERYTHING BAGELS" i kid you not it is 9 am..........why are they out of one of their best selling items at 9 am..... i pull up and pay for my 5 dollar caramel macchiato only to see that this drink is literally just regular coffee with milk poured over top.......THANKS. get more bagels starbucks...come on...i have come here at least 15 times before 12 pm and you are always out of bagels. Make an adjustment of some kind..something isn't being run correctly. I can literally go to any other starbucks in another county and get an everything bagel at any hour of the day....I will drive to knoxville to get my macchiato and bagel before i will come here to do ANYTHING.... GET IT TOGETHER!!! read more

Stopped in to grab and iced coffee and a scone. The cold brewed iced coffee is phenomenal. I get it with light ice and drink it black. If there was some way you could have a coffee IV hooked up through your mouth, and just funnel that bitter, dank, sludgy fluid into my system, this is what it would be. The scone was as dry as the Mojave, so perfect. I gots no complaints here. read more

Starbucks - Cold brewed iced coffe - Coffee & Tea Near Me - Pigeon Forge, Tennessee

A regular starbuck nothing exceptional but it was ok ... i had my regular pumpkin bread and latte . read more

Starbucks - Coffee & Tea Near Me - Pigeon Forge, Tennessee

Guy barista was the only one making the drinks but was giving attitude to the customers. they had a whole staff of 8 working but only 2-3 people actually doing their job. took 30-45 min to get 3 hot coffees. nothing special. read more

Recently while in town I needed a Starbucks fix. This location is so cute that I was actually starring right at it and didn't notice it. The building is super nice and in the area of the Christmas hotel and town. Now the one thing that I heard that made me love this location,... this was a super busy morning and while at the window I overheard one employee inquire about going on break. The Manager I am guessing, told them yes, go now or you might not be able to (because they are so busy..) and then she added, you deserve a break please take one. You just don't hear that all the time and I thought it was a great thing to hear especially around the holiday. read more

I ordered two Venti nonfat drinks and received two venti skinny drinks. When I told the barista that I ordered nonfat, she told me that was the same thing. After I explained to her how they were not the same thing, she said that is what people normally get. Not sure how what people normally get should dictate what kind of drink I receive. read more

We visited this location twice on the same day. The morning crew was fast, knew what they were doing, and the dude who was working the drive-thru (bearded guy w/glasses) actually had some customer service skills. We asked if they had chocolate milk (for our kid), he said "let me check," and then came back with a little carton of chocolate milk. Good for you, guy. Thank you-- you're a hero, now. The night crew... listen, I don't know if they were participants of a work-release program from a nearby women's prison or something, but they acted like I had just busted up their game of jailhouse craps. Total nightmare, man. We waited at the drive-thru for at least 12 minutes. We ordered 2 drinks for us adults, and 1 chocolate milk for the kiddo. My wife's mocha was kinda warm once we finally got it, and my iced black tea lemonade (which might be the easiest thing to make on the menu other than water) apparently was just too much for these folks to handle. The chocolate milk was a cup of milk that had the strong chocolate syrup in it (kid didn't even drink it). After I asked if they had the cartons of chocolate milk, Ms. Happy replied "well, I don't know... you have to ask for it special," okay then. In short: I'd rather cannonball into an empty pool than have to deal with that night shift crew's shenanigans at the Pigeon Forge Starbucks. read more

The service was friendly. The drink was great. They were horribly understaffed. Busiest week of the year, on major highway, and they had 3 people in the building. Deducted a star for poor scheduling. read more

Wouldn't even give it 1 star if I had the option. Did a mobile order ahead of time. Drive thru line was super long so I ran inside. I saw my order sitting at the counter. There's a big sign that says mobile order pick up + Uber eats here. Go to the sign and stand for 5 minutes with not 1 of the 4 workers saying anything to me. I got one of their attention and said I placed a mobile order, she tells me I have to wait in the line to get it. What is the point of mobile order of your going to make me go to the back of the line and WAIT 10 MINUTES to get my drink?? Isn't mobile order supposed to be "order ahead and skip the line?" I wouldn't have placed my order ahead of time if I had to wait in the long line. read more

Just got my usual Venti White Chocolate Mocha Frappucino No Whip. I am on a first name basis at my local Starbucks so I know what to expect I always get the same thing every time. I only visited this one because I wanted some coffee while on vacation, but the drink was so weak and flavorless, I should have just skipped it. It not only took 5 minutes when they were not that busy, but then the drink tasted flavorless. Very disappointed!!!! read more

Starbucks - That's all I'm drinking. It's in the garbage now. - Coffee & Tea Near Me - Pigeon Forge, Tennessee

My friend and I are obsessed with Starbucks, and once we saw the exterior of the place we had to go. Both the interior and the exterior are super homey and feel like the Smokeys! Service was also good and so were the drinks. I highly suggest visiting! read more

These morons heated up my blueberry muffin. Ruined it. But, what else could I expect? I knew better than to go here so I guess it's my fault. read more

The coffee is great here and most of the people who work here are kind and efficient. However, the atmosphere has been ruined at least twice this week by a very loud and obnoxious employee, who bitched at other employees and complained the whole time we were sitting there trying to focus... Now that is annoying! read more

I stopped here when Starbucks was celebrating the frappucino's birthday with a special birthday cake flavor. I went through the drive thru thinking it would be quick and easy. Nope. Oh well, while I wait I'll connect to the free wifi and check in on Yelp. Nope. I'm not sure if it there was just something wrong with their wifi but I couldn't get connected and I normally can even in the drive thru of other Starbucks. So after about 5 minutes it's our turn in like. The drink came out right which is good. The birthday cake consisted of a vanilla bean frappe with hazelnut flavor and raspberry infused whip cream. The hazelnut made the frappe have a coffee taste and the whip cream by itself was good. Once I got the whip mixed in well I could kind of see the cake flavor. Unfortunately it was only around for a limited time but I'm sure you can always get hazelnut added if you want to see what it tasted like. read more

Starbucks - Birthday cake frappucino - Coffee & Tea Near Me - Pigeon Forge, Tennessee

As a former Starbucks barista, I know what the Starbucks experience is supposed to be like. I had no greeting. The cashier had no customers, yet was still very unfriendly and I had to repeat my order three times. Then the barista, who had no drinks was very slow to make my caramel macchiato. I watched her let my shots die and she wasn't sequencing properly. Keep in mind, I know how it's supposed to taste like so I asked her to remake it. Yet again, I watched her make the drink out of sequence and the shots died. The drink was horrible. Thumbs down on this place. read more

Miserably slow. Workers don't seem to care. It's not reflective of other Starbucks locations.

Female employee informed me that she was going to use the men's room since someone was in line for the ladies room already. I don't think she would have been smiling if I were the one "taking" the ladies room as an employee. They should remove the labels from the doors if the employees aren't going to bother with them. read more

This starbucks is awful. They have amazing drinks before 1pm but after 5pm they have the worst drinks ive ever tasted. Im a local and I go here 3 days a week after I get off work and its just not worth the money. read more

Busy but staff was working fast and hard. Good service and friendly staff. The barista with tattoo's was funny and having a blast. Great place to go for your morning Joe. read more