Recently moved to the area and work nearby. I stopped by at around 10:30 AM and the drive thru was long and the parking lot was full (though still with plenty of open spots)! I placed my order in app right after parking and walked in, expecting to wait 10-15 min as per the app. The inside is very nice, good seating, and there was plenty of seating as most people there were getting drinks to go. They also have the really convenient screen so you can check the process of your order. I ordered a pumpkin cold foam chai. It was ready in about 5 min! It was well layered, and tasted the way it should so overall no issues. Quick spot for some standard Starbucks drinks, and a nice place to work if you want to! read more

Starbucks - Lobby - Coffee & Tea Near Me - Orange, Connecticut

Ever since their renovation it is a debacle and a nightmare. Online ordering estimated 10-15 minutes, arrive at 15 minutes after order placed, ANOTHER 30, yes THIRTY minutes to wait, making it a 45 minute wait for a drink. And this isn't the first time but the third. Three chances now and I just can't anymore. read more

We've been to this Starbucks a few times now while visiting our daughter at college and the staff here are always super friendly. The place is clean and there is plenty of parking. read more

good service and staff is very kind. they work well under pressure. i unfortunately witnessed a karen and they handled it very well and positively.. They were CLEARLY! very busy and still got orders out efficiently. Kudos to Jack for dealing with these customers because not many people would be able to stay as calm, collected, and kind as him under this pressure. read more

Slowest drive-through ever. They never have fruit boxes, even at 9 AM. Terrible. Get it together

Best Costumer service Iv gotten in most places. Awesome people very friendly and one of the employees every time I walk in waves and has the biggest smile on his face and just that can make your day so much better. Cheered me up ‍‍‍‍‍ read more

Starbucks - Awesome strawberry Açaí and a delicious bagel - Coffee & Tea Near Me - Orange, Connecticut

The young lady at the window was extremely pleasant and made sure to read back my order to me to confirm it was correct. You don't know how many times I ask for a white hot chocolate and they end up giving me a white mocha chocolate. I don't drink coffee. Hmph. read more

I am not a huge fan of their coffee but do love the atmosphere. It seems most Starbucks appear very clean as well. Service is good and occasionally I will have a Latte. This is a nice location with a pleasant atmosphere. read more

Starbucks - Coffee & Tea Near Me - Orange, Connecticut

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I drive thru this Starbucks all the time. And every time they come through with awesome and personable customer service. I'm always impressed and feel like my friend just offered me my cup o joe! So thank you for making it fun! It doesn't go unnoticed! read more

I go to Starbucks all the time and this one is definitely not a favorite. Don't even fill the cup up on the order. Probably put about 16 ounces into a 20 ounce drink. When you ask them to correct they give an attitude. It comes in a clear cup you can see it's not full. read more

THIS IS UNACCEPTABLE. I wanted a beautiful delicious mango dragon fruit refresher because your pookie is sick BUT as I was slurping it down it tasted a lil funky. I looked and examined the drink and there was little black specks of things in my drink. As I examined further there was HAIRS floating and sticking to the sides of the holiday cup. STARBUCKS I EXPECTED MORE FROM YOU. YOU RUINED YOUR POOKIE WOOKIE BEARS CHRISTMAS. HOW DARE YOU read more

I went at 7:45 am there was no order ahead which I was fine with. so I drove there only to be totally inconvenienced with a sign at the drive thru that they only accept cash at this time. such a huge disappointmen. read more

I'd say that the drinks and the food are good. But there is one particular employee who often wears a backwards hat and has a beard. He was extremely rude when asking for my order. I understand that starbucks is a busy place, but even so maybe you shouldn't be working in a high pace environment if you have such low patience. My order was placed quite a long time before others and yet still multiple other people behind me got their orders first and when two people went up to say that they were in the same situation as me, their drink was made immediately. Whereas when I went up to say that Id been waiting for 30+ minutes, this particular employee was very rude to me and perfectly fine to the others. read more

I visited with a friend this weekend and wore my face shield as I cannot wear masks. They took our order, I used the bathroom, and right before the barista finished our drinks up, an employee came flying out of the back with a mask in her hand, leaning over the counter, past the plexiglass, asking me to put it on. I kindly told her that I have a face shield because I medically cannot wear masks and she replied "It doesn't matter, it's our policy. I just ran back to check to see what it said." Really?! I kindly reminded her that our drinks were about finished and we weren't planning to dine in anyway as they didn't even allow it. Not to mention, the mask she was trying to hand me came from who knows where! It wasn't in any protective packaging and she was trying to hand it to me with her bare hands. It made no sense to make such an issue with such a counter intuitive notion. We are all doing the best we can and this was horribly uncalled for and unwelcoming. Do better! On a side note, the drinks were perfect. read more

I would like to begin with the fact that I am a culinary school graduate and I have more than a decade experience working in professional kitchens. I tell you this because my comments are not just from a customer's perspective, but from someone who has lived, breathed and understands the food service industry. In the interest of being forthcoming I will say that I don't visit your locations on a daily basis because typically I do not find the level of customer service and the standard of quality meets the cost you demand of your product. However when in the mood for an anticipated exceptional cup of coffee, I make the exception. With that exception does come a higher expectation for a superior product and service to match. On Sunday afternoon somewhere between 3pm and 4pm on 15 March, my wife and I visited your Orange, Connecticut location. It was a busy afternoon with a lot of customers sitting inside. We got into line where there were three people in front of us at the register. Suddenly the woman behind the pick-up counter rudely shouted at us "The line starts along the other wall people." As we got closer to the register where we placed our order, I could see that there was a coffee spill on the counter. One customer ordered and paid, two customers ordered and paid, three customers ordered and paid, yet not once did the cashier grab a cloth and attempt to clean up the mess. We placed our order and went to the pick-up area which was a disgusting mess all around. The chef in me should have said get out now, but we already paid and they had already started making my wife's frappe. Directly in front of us someone had spilled the straws on the floor. If everyone was working behind the counter it may have been excusable, but there was an obvious employee sitting down, texting just ignoring the filth around him. It was just the straws though. Within three feet of the straws on the floor was the milk station with was cluttered with trash and powdered cinnamon and spilled milk covered the countertop. It was at this time I said to my wife we should take a picture for Facebook. Just then a frappe came sliding across the short counter much in the style of the old west where a beer slid across the bar at a saloon and the woman shouted "Frappe". I watched her as she then filled the dirty blender with ice and other ingredients for our second frappe. Her station was a mess with unknown liquids covering the counter and not a cloth in sight. I saw her take the top of the blender and literally shake off the liquid that was inside on the floor before putting it back on the already dirty bottom to blend my frappe. She must have seen my wife taking the picture because she began talking with the employee who was texting. I believe her comment was "We're going to be on the news". It quickly became apparent that she was talking about us when he stopped texting, stood up and said "But they literally just fell over" as if two kids were getting their story straight before mom came home. She then shouted "Frappe" again and my cup slid down the bar. We refused to stay at this point, took our drinks and left. Just after 8pm I suddenly began to get sharp pains in my stomach that quickly turned into diarrhea and later vomiting. I had not eaten lunch or breakfast that day, only a cup of coffee from my own kitchen and the frappe from your Starbucks. I truly believe that Starbucks poor sanitation practices resulted in some cross contamination and gave me a low level of food poisoning. My wife and I are amazed that an establishment like Starbucks conducts business in this manner, I guess things had changed since the last time I visited. My advice to you would be to revisit some ServSafe Certifications before you seriously kill someone. Foodborne pathogens thrive in exactly the environment that I witnessed. You can also contact Cintas in Branford to get set up with a towel program so IF your employees intend to clean, they have the tools necessary to do so and if your employees work in these conditions and talk to customers in such a manner, then they don't care about you or your business and don't deserve the opportunity of employment. In conclusion I am curious as to why I should ever consider returning to Starbucks? I have been mistreated, mocked and made sick - Is this the type of experience patron can expect from Starbucks now? If so, I hear that Cumberland Farms offers a tasty cup of coffee in a clean environment for only $.99. read more

Starbucks - Just one of the messes at Starbucks and a very caring employee in the background. - Coffee & Tea Near Me - Orange, Connecticut

a server, a man with black hair, was very rude and did not help us. while trying to ask him to help with a order, his response was rude. his name was maybe heath read more

We were shopping in the area and decided to stop by this location. We ordered two different sandwiches & upon getting to the window we were told they were out of one, so we picked another. They asked us to "pull up by the dumpsters" (ew!) until our food was ready. They didn't give us any napkins and when we opened our bags, the eggs and meat were all pretty much falling out of the sandwiches, I had to reconstruct both. How hard is it to make a nice looking sandwich and put it gently into a bag? read more

I wish I could give this place no stars but unfortunately I can't. The only two good workers are Adham and Julia. We do separate orders all the time and they said it was okay, but ended up talking to us bad. If it wasn't okay to do separate orders why say yes? We came back in the afternoon and the worker said "weren't you guys here before" then continued to treat us horribly by slamming the sliding door in our face and dropping money on purpose and not apologizing. read more

Service is so slowwwwww I waiting 25 min and left with no drink. The drive way is a little better but most of the time is also really slow. The only good think I can say is that they prepared the drink pretty well ( right taste). read more

Nice SB location in Orange, always good to find one when in need of a Latte. read more

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Yes I will freely admit that I am a Starbucks fanatic (got my gold card to prove it) so when I was looking for a place to go and hang my hat to enjoy some espresso on a recent January weekend afternoon before trekking back to Central Connecticut this magically appeared when I "Yelped It Out". With the weather cold and brisk outside, it was a pleasure to step into the (although formulated) Starbucks oasis that boasted a toasty gas fireplace in the center of the store. The place was hopping but the Batista's worked quickly and efficiently getting people in and out the door. My Cafe Americano was hot and well made - definitely consistent with what I get at my local Starbucks an hour away. My only gripe would be the cleanliness of the tables and floor left a bit to be desired - I noticed dust bunnies on the floor and coffee ring stains on the tables. It was only as I was getting ready to leave (about two hours later) that it appeared on of the employees was making an attempt to get the store in order. I understand that this is a busy location but when you are paying for the Starbucks experience there are somethings that should not be overlooked even on a busy Saturday afternoon. read more

my hot white mocha latte tasted like hot milk. don't recommend at this certain Starbucks. i get it all the time at different Starbucks and i know for a fact that they did not make it correctly. read more

Starbucks - a person holding a starbucks cup - Coffee & Tea Near Me - Orange, Connecticut

Totally jammed packed this afternoon. After ordering we had to get in line to pick up our drinks. Line was bumped up against the ordering area and the cashier or manager Matt very rudely kept asking us to move so he could accommodate his friends. The issue was there wasn't anywhere for us to move in this poorly layed out Starbucks. Starbucks time to teach your cashier or manager for that fact some customer service skills. read more

This was one of the first Starbucks stores in the state, if I'm not mistaken. The store got a badly needed refurbishment a year or two ago, and has one of the more comfortable and inviting interiors around. However, this store needs better management. I'm not an age discriminator, but there seems to be a lack of adult supervision of the staff here. They come across as not very friendly or welcoming. One day I asked about the bold choice of the day, which I wasn't familiar with, and was told "it's bold". Another time, I felt I was intruding on the employee's personal time, as she was loudly chatting with some visiting friends and could scarcely be bothered to take my order. Last time, they were out of cinnamon. Seems to me service has improved at most Starbucks stores the past two years under their revitalization plan, but somehow this store's hasn't. read more

This is, in my opinion, the best Starbucks in the state. Why? Amazing staff, ample parking, roomy interior, solid drinks and oh, did I mention the amazing staff? Sometimes, when you come here on a warm night you can see groups of young locals gathering by their cars in the parking lot, laughing and talking above the oceanic drone of the Post Road. This is a good place. When you stand in line waiting for your drink at this undeniably corporate location you still somehow feel a kind of nostalgia and strange camaraderie permeating the space. Look around. The people by the hokey late-90s style fireplace look like they have been here for such a long time. The barista knows your name and it's like your second time here. When you go to other Starbucks you order a cappuccino and it is so full of milk it's seriously just a latte with foam on top. Not here. Here, you get a great drink and you feel almost as if you are going to cry for some reason. A sweet filament of cigarette smoke wafts from the parking lot where a group of twenty-somethings laugh by a glittering car. The sun is bright and the coffee in your hand is so hot. It burns your lips in an almost endearing way, just as good times in the past can now seem so sad and so far off. (Update: This Starbucks has been renovated and the fireplace is gone but now there is a drive-thru, which is awesome) read more

Busy outlet with a nice fireplace inside that stays lit during the colder months. This is the only Starbucks I know of with this feature. Usually have newspapers on the tables free to read and nice leather chairs if you can find an empty one. Good people watching spot as there's always a steady stream of patrons on the weekends. read more

Worst service of any Starbucks I've been in. Consistently bad, their mobile app pick up order takes 10 minutes when you're in there and then another 5 minute wait to fill the milk containers. On the other hand Milford down the road I go in I pick up and I leave all in 30 seconds I think that's the way it's supposed to work kudos to the Milford crew. read more

I'm a Starbucks regular, but this one definitely didn't light me up. Staff seem a bit obnoxious, more concerned with flirting with each other than serving you. Great if you lack a social life and need some gossip to fill your day... not so great if you just want to be served your coffee read more

Awful! Waited several minutes and not acknowledged, barista rude, made drink wrong then looked at us like I was crazy! Place was dirty, floor messy, bar area needed a wiping full of powder and sugar. Won't be back here read more

This is by far the most user friendly Starbucks around. The layout is fantastic, the fireplace is a wonderful addition both aesthetically and for keeping warm during the winter, and the staff here are always friendly with very little turn over. I often use this place as my go to meeting spot. If I ever want to just catch up with an old friend or need to talk business with someone, I head here. There is almost always ample space to sit and relax without feeling claustrophobic or like you're sitting on someone's lap. The baristas here are super friendly and clearly all get along with each other, much like the one on the Post Rd next to the Milford Westfield Mall. They're jovial and upbeat and don't look unhappy to be in a service position. Very little turn over here which is nice to see and the place is always impeccably clean. Stitch n B*tch usually takes place here for the Milford area on Tuesday nights, just so you aren't deterred by the clicking of needles and skeins of yarn all over. read more

Dear Starbucks - I hate you for taking away seasonal flavors w no notice. Pumpkin spice is the only beverage I drink of yours and it infuriates me (yes I am that passionate) that it is gone already. Last year it was available until April. There is no rhyme or reason for upsetting a good paying customer like me over a bottle of flavored syrup. Start planning things out and stock up. Seasonal is passé. Get w the program. Make me happy. Your store could not even make a comparable suggestion so my Five Bucks walked to Dunkin Donuts. read more

This is my favorite Starbucks location around. After looking at the reviews for this location I was surprised for the low star ratings. I go to this location on a regular basis doing work or school related work. The employees are some of the nicest around. This location has a drive thru that can be rather slow at times. You can tell sometimes the staff seem stressed with drive thru and walk in orders, but they handle it very well, and don't take it out on the customers. The drinks are made spot on, I've never had an Issue here as I have with other locations. They have an outdoor seating area that is nice in the warm months. Lots of indoor seating as well. read more

Stopped by since I was in the area doing some shopping. I haven't been to this Starbucks in years having moved away to Jersey. I really like the renovations they have done. It's really cozy inside with the fireplace. There is ample sitting space for everyone who wants to study. The best part is the drive thru!!! We do not have that in Jersey. I am extremely jealous of it. I went inside since the drive thru line seemed kind of long. There were plenty of ppl studying but the actual line to get drinks was pretty short. Drinks were made with speed and precision. I am a Starbucks fanatic and I am a fan of this location. I assume they have outdoor seating in the summer months since there is an area for it. read more

Starbucks - Coffee & Tea Near Me - Orange, Connecticut

This Starbucks location is comforting in the loveliest way, a model of what cafes should be (corporate blunders aside). I've come here to study, and been surprised with a free second cappuccino. From overhearing others' conversations, other folks use it as a safe space for first dates, for business meetings, for a break after shopping at DSW. The baristas are professional and genuine; none of that saccharine (sucralose?) fake-cheer that plagues so many others. It's exactly the "third place" that Starbucks intended to be, and I like it much. read more

I don't know what these negative review people are talking about. This Starbucks is awesome. The best part is the drive-thru. Order your drink, drive up to the window, pay, and your drink is waiting for you. I have NO idea how they do it so fast. And so friendly!! Coffee always perfect. You go, Orange Starbucks. read more

What happen to the orange Starbucks, service is very slow. The staff is not friendly and they have no understanding of the product. The staff spends more time flirting and fooling around than taking care of business! Time for a change. read more

Honestly, this is consistently the worst Starbucks in our area. The name of the drink, is "shaken" iced tea. Don't pour water into my tea and hand it to me. Please for the love of god tell your baristas to stop taking short cuts, it makes a difference, and people pay premium prices for it. It's so disappointing and you really can tell. It's sad to say but the Target Starbucks are far superior to this location. read more

Such rude and slow service. So many people working and one person making coffee. My sister and I were waiting for our app order- the employee making the coffee was so rude to anyone who asked a question. One customer who was waiting before us asked him ""did you say Melissa?" And he snapped at her "it's whatever it says on the cup". Even though we placed our order ahead of time it was still a wait and they forgot our scone which my sister had to go up to the register and ask for. They are also often out of the flavored iced teas (guava, peach, blueberry). read more

I love Starbucks but I have never seen such a bunch of employees that have an attitude issue. Today I went to get coffee and those employees are more worried about their cell phones then greeting the customers.. Pretty sad..you asked a question and they look at you like u are an idiot...management should fire the whole crew and hire people who really wants to work and most of all that ENJOYS working at Starbucks...back in Colorado n Montana the staff is friendly and welcoming here is like you are bothering them..saw a guy today asking a large coffee and the barista was so rude cause that person did not know the starbucks lingo..really ..the staff is there to provide a great service for the amount of money you pay..for coffee...and if they don't like their job..they need to look for another job...and all this comes from the managers that DON'T CARE ABOUT THEIR STORES.....so it is time to fire those lazy employees that are on their cellphones while working and hire people who like to work and they are not there for a pay check. read more

I've been to 'Bucks all over the country. I really dislike this one. The staff are slow, non-personable, and some times have downright attitude. At those prices?? Uh uh. read more