I visited this Starbucks today, and unfortunately it was one of the worst customer service experiences I've had. The line wasn't even that long, yet I waited over 20 minutes just to order one drink. When I finally got to the speaker, I said, "Hello," and was told, "I'll be right with you." I waited another five minutes before saying "Hello" again, and the employee responded with an attitude, saying, "I said I'll be right with you." When they finally took my order, I mentioned the long wait. I was told the register had been having problems, which I could understand. However, when I got to the window, I politely said, "I apologize if I sounded frustrated, but waiting over 20 minutes for one drink is a little ridiculous." The employee said she understood and agreed, but every time I tried to explain my point, she cut me off. Then another employee said the delay was because a customer wouldn't leave the drive-thru line. While I understand that situations happen, that's not the customers' fault. If someone refuses to move, that situation should be handled without making everyone else wait over 20 minutes for a single drink. Instead of listening to my concerns, they kept repeating the same explanation. As I was still speaking, they closed the drive-thru window in my face, which I found extremely rude and unprofessional. To be clear, I have no complaints about Starbucks' drinks or food--I actually enjoy them. My complaint is entirely about the customer service at this location. The staff handled the situation poorly, communicated poorly, and treated a paying customer disrespectfully. Everyone can have a bad day, but professionalism and basic courtesy still matter. This is, without question, the worst-managed Starbucks I've visited. I hope management takes this feedback seriously because customers deserve better than this. read more

Drinks can improve so can customer service. The supervisor was very rude. They charged me for 3 pieces of strawberries when they could've gave a better amount I would've paid for the up charge for strawberries if it's that serious. Every other Starbucks location has never had an issue with it. Especially toward a pregnant woman. They can do better. read more

Starbucks - I am pregnant so I asked for a venti iced water with strawberry pieces and They literally gave me 3 pieces of strawberry. - Coffee & Tea Near Me - Milford, Connecticut

I had such a great experience at Starbucks! The customer service was outstanding--everyone was friendly, welcoming, and made me feel appreciated as soon as I walked in. The presentation of the food was also impressive. Everything looked fresh, neatly prepared, and exactly like what you'd expect (if not better). You can tell they really care about quality and attention to detail. Overall, this location went above and beyond. I'll definitely be coming back! read more

Starbucks - Iced Ube Coconut Macchiato - Coffee & Tea Near Me - Milford, Connecticut

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These guys are quick and were able to handle my mobile order with a personal cup. They have a nice indoor room for getting work done. Will return again read more

Came in the evening w/ my bf. I can have coffee anytime I want! Ordered a grande mocha cookie frappe(for my bf),a grande cinnamon dulce iced latte(light milk,extra cinnamon sugar in coffee & on whipped cream),& a warm brownie(for both us). Inside was empty b/c of the time of the day. It was clean,welcoming, & organized. Employee that took my order gave me a hot cinnamon dolce latte. She replaced it right away but forgot I wanted light milk & extra cinnamon sugar in my coffee. I was just over it b/c she had already made a mistake. It could have been the barista though. My drink still tasted good!! I always go to this location. This is the 1st time they messed up my order! I will be back (maybe it was just a bad day for them)! read more

Starbucks - Warm brownie - Coffee & Tea Near Me - Milford, Connecticut

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I frequent this Starbucks and the service at the drive up window is always fantastic. Daniella specifically is a rockstar read more

Starbucks - Grande iced coffee with caramel syrup - Coffee & Tea Near Me - Milford, Connecticut

this place blows. i hate the baked goods. and the coffee. and the clientele? wtf is wrong with this place?

I never write reviews, but Jackson deserves a raise. He is friendly, kind and patient. I could tell in the 3 to 5 minutes I was there waiting for my coffee. This is very rare these days, especially in locations like Starbucks, coffee, shops, etc.. read more

First time here and I found it very chill. Service was friendly and prompt. I had a chai latte and enjoyed it to the last drop. Was able to have a business meeting without interruption or feeling rushed. read more

It is sad that the employees at this location don't take pride in their store...I go there daily and I see how dirty the front of the store is ..trash cigarette butts..dirty tables...and to top it off this morning,...some one had spilled his/her drink right at the front entrance ...(Slip n fall)...I mentioned to the employee that there is a spilled right in front the front door ..and his reply was ..yeah it's been there since 6am...for real....do this people don't have. Pride and clean it..... read more

Starbucks - Coffee & Tea Near Me - Milford, Connecticut

Very good customer services I always stop by there every morning my favorite employees are Selena and Anthony they are very nice and have a good customer services read more

Starbucks - This photo is an example of these to young people being awesome workers and great customers service - Coffee & Tea Near Me - Milford, Connecticut

Coffee is made exactly how you expect it to me. Great service, and never had any problems!

Better. Not great. Just better. This Starbucks is nestled off Exit 39. I wouldn't have found it if the Starbucks on the outpad at the CT Post Mall hadn't closed. Friendly staff, cleaner bathrooms, more teamwork. Fewer sticky tables, water dripping from HVAC in ceiling onto table, trash area full. SBX needs a tune up, mostly. This location would need less of a tune up than others! read more

This Starbucks is my favorite location in CT! Friendly staff Fast customer service Food is dependable and consistent Covid protocol followed read more

Starbucks - The establishment - Coffee & Tea Near Me - Milford, Connecticut

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The girl on the speaker was super friendly and welcoming but when I got to the girl at the window she was very rude. When I asked for a knife she said they didn't have any so when I asked her to take the sandwich in the back to cut it in half for my son she magically found a plastic knife to give me- so much for quality customer service rather lazy workers.. Not only the service being poor, This cheddar and egg sandwich had mold on it!!! Disgusting. Will not be getting food from here again. Absolutely disgusted read more

Starbucks - Egg & cheddar sandwich - Coffee & Tea Near Me - Milford, Connecticut

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By far the worst Starbucks I've ever visited and I visit from Michigan to Boston. I personally will never stop hear again I waited 27 minutes for small mocha and muffin as I watch patron after patron come in after me I asked and the very same person who took my order said it would be right up, mind you the muffin hadn't been placed on the counter after another 10 minutes I asked and finally the drink was placed on the counter I asked how long before I get my muffin and the very same person who took my order asked if I would like to order one......wtf.service at this location gets a -9 for all things bad and that's on a scale to 10 read more

Stopped here on the way to NY. It was typical of some of the better Starbucks stores that are out there. Ordered a caramel frappuccino and it was made perfectly! They ran out of the cake that I wanted but other than that it was a good experience. read more

I go to Starbucks almost every day of the week to various locations and this one has the friendliest staff and they always get your order right. Other locations rush too much and get orders wrong. Sometimes I go out of my way to go to this one. The drive through line moves fast and the inside is roomy, not cozy and modern and roomy. I do actually wish it was a little cozier but I hardly ever go inside ! read more

Joke joke joke $4.46 for a Dixie cup size cappuccino half full of foam then had the balls to ask me for a tip never again Starbucks is an overrated over priced place to get coffee I will never again go there I would rather go to DD or my local gas station read more

I moved to Milford Ct last year during the height of pandemic. The people who work at this Starbucks are hardworking , friendly and really care about their customers. I want to shout out to Asia , Ryan , Payton and all the rest of the workers . They made the horror of the pandemic manageable through their dedication to their customers . I drive out of my way each morning to this Starbucks because of their workers . Thank you for your dedication ! read more

This is the only Starbucks that I will go to. The customer service is superior when compared to the other locations. My wife and I live closer to a different Starbucks, but we always go to this location. When we returned after the pandemic there was such a family feel when I said my wifes name at the drive thru and the employees welcomed us back. You come for the coffee, you come back because of the way that you are made to feel. read more

They handle a rush extremely well, drinks are consistent to the recipe and they're always very friendly. Cant ask for more!

My favorite Starbucks! The staff is always so friendly and fast my drinks are ready for me. The place is always clean.

We tried a new Starbucks today because we were feeling adventurous. We were very disappointed on how we were treated by the lady taking our order. We asked to do separate orders but she said that it was "a bit much" and we were all paying differently. She then told us to go inside if we wanted to do that but we were already in the drive thru for 15 minutes. When we came up to the window she gave us all a nasty look and wouldn't work with us. The man at the window was an absolute gentleman! Overall I do not recommend this Starbucks, so disappointed!! read more

Can not believe how slow it is here.... every day... all times of day... even to get a drip coffee. 18 minutes and I still wait...

I come here all the time. It can get busy but the people always remain friendly and do their best. They do a good job keeping the inside tidy also. read more

Whatever girl is at the window Wednesday mornings should not be working if she's gonna bring her attitude with her. Super unprofessional. I asked for extra of something and she didn't hear me so I proceeded to repeat myself with no attitude when she literally screamed at me through the microphone to the point where I had to sit there because I was quite literally taken aback. read more

Asia and Kevin are the best people there. They get my drink right every time and always put a big smile on my face. I come to this Starbucks almost everyday just to see them! They are the best! read more

This is the fastest Star Bucks Drive through anywhere. And my order is always correct!

I have been to MANY Starbucks hence I might have a little bit of a coffee addiction lol. But I've had many experiences where the staff is not friendly, my drink is not made correctly, or I am asked to LEAVE because I have a medical condition that sometimes enables me to wear the mask for long periods of time due to severe asthma. This is the only location that has ever offered to bring my to go drink outside while I wait instead of denying me service, which is technically illegal. when I am able to go inside, I have to give MELISSA so much credit. No matter how busy it can be, she is always a ray of sunshine and you can tell she loves her job and does it efficiently! Last week I had an awful day and was hoping she was working just because when you approach her you can't help but smile. She truly is an asset to your location. Thank you Melissa for always being able to make my day. read more

Love this Starbucks! Staff is always friendly, but do not go here if you're in a hurry. The morning drive thru is usually pretty quick since they have two people on at the window. But the afternoon, they only have one - I've waited close to 15 minutes without moving a couple times in line. Drinks are always made correctly and taste great!! read more

This Starbucks in Milford CT on the post road right next to Shop Rite is usually well stocked and very friendly with the exception of one barista. Unfortunately despite her being there a long time she does struggle to hold back her tendency to have an attitude with customers when she is feeling overwhelmed in the mornings. If you are lucky enough to avoid her your morning will be off to great start! If not the Starbucks by the mall is fabulous just not well stocked. read more

The coffee tastes a little burnt. I would also wish they included recycling bins due to our environment's issue.