Service sucks here...3 workers did not even acknowledge me @ the register for 5 minutes. Drive thru was movin though, should have walked there ! read more

First time at this location. Loved the layout and choice of big tables or cozy corners to enjoy coffee in a ceramic mug like a grown up. It has the touches of a warm Hawaiian Aloha. Awesome service! Welcoming with Starbucks smiles all around. Great team keeping up with the drive thru orders as well. A few patio tables in front along the walkway. I like how it's sort of in a hidden pocket among surrounding eateries. Usually these stand on their own and right in your face. This one is a little tucked in, which I enjoyed. Pick up area is spacious and arranged alphabetically. Easy to spot ur drink.. Doppio espresso on ice! read more

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I recently did work inside of this store and the manager was incredibly nice! She gave me a water which had "Thank you!" on it. Even though this was a small act, it made my night. Little things like that go a long way! Btw if you're reading this I'm sorry I didn't ask your name, I'm a very shy person! Keep doing great -Josh read more

Starbucks - Coffee & Tea Near Me - Ontario, California

Met at this Starbucks with a group of friends before going off to another event. I never knew this location was here. Looks so new and very clean, across from Ontario Mills. I did a mobile order once I arrived inside. It took the 5-8 minutes quote time to receive my drink, which was perfect. I ordered a grande white chocolate mocha coffee, whole milk, no whip. The drink tasted great and was the perfect temperature! The workers inside were busy, but very nice. We enjoyed sitting at the long table. It was a wonderful gathering and I was glad to pre-celebrate here of my coming home after being out of town for two months!!! Thank you friends and Starbucks for an awesome morning! read more

Inept, sloppy and rude. They do not listen. They mess up drink orders when it's correct on the screen. They give attitude when you point out their mistakes. They give you drinks dripping with coffee. I've given this place 5 chances in total and 3 out of 5 has been pretty bad visits. The Starbucks on Milliken is better and more consistent with their good service. This place is garbage. read more

I usually don't write any reviews but I had to create one to give a specific barista a great review ! Kat is amazing!! She greets with a big smile and great positive energy. Usually, when I come to this location it's more of just a hi and bye but the other day I came in for the brown sugar cortado and she explained to me the step by step process on how it's made. She definitely knows what she's doing. She made me feel very welcomed. Tipped $5. Will definitely make this my set store location. Thanks Kat!! P.s; The new store remodel is beautiful! Everything is brand new and looks shiny and super clean. read more

It's always something with this Starbucks. They have always made my drink wrong even when its just a simple one off the menu with no specifics. Now they fill the entire cup with ice leaving me no drink that I paid for. Save your time don't go here. If you do make sure they make it correctly before you drive off. read more

Starbucks - Coffee & Tea Near Me - Ontario, California

Staff doesn't seems to be taking orders when you are standing in line, even when they see you standing there physically for a few minutes, they don't say hi, we will be right with you, as they will just stare at you and continue on. This review was written as of 5:50 pm. There might be a big order but it would be nice to request can you order through the app and we will get it done asap. If you are close by, go to the one on 4th street or haven. read more

I asked to use the restroom right before I ordered and was asked if I was going to make an order or had a pick up 1st......Not sure if thats very polite. Im obviously not a homeless guy! read more

Garbage Starbucks! Ordered a large iced coffee! I've said it several times! What comes out last is a small cup! Then supply it to me. I didn't drink it sweet enough! Told the waiter! Since you gave me a few packets of candy! Normal people know how sugar can be dissolved in iced coffee. This waiter didn't even graduate from primary school and come out to work! I am speechless, too! I was cheated by such a big and loud brand! This kind of thing even a three-year-old child won't make a mistake. Why did you make such a mistake in an old shop with such a big brand as Starbucks? I found that the intelligence of Starbucks staff is too low! Do things without thinking or simply without thinking! That's ridiculous! This shop is rubbish! read more

Extremely disappointed. Ordered an iced gingerbread chai and it tasted like straight up milk and the cold foam had no sweetness whatsoever. Service was slow and they were all chatting to each other about tiktok and joking around. Five people working and my drink took forever. read more

Stopped by this location after a day of shopping. The store was clean as well as the restrooms. However, I did not feel welcomed by the cashier whose name was Jazz. She has a such an unpleasant attitude, and she definitely gave this location a terrible first impression. Starbucks needs to hire baristas who actually like their job! read more

Jade, thank you so much I come here a lot to buy coffee for work. Usually order 10+ cup of green tea latte and some other coffee for my hardworking employees. This place got very good parking and short wait. However, starting this month, they stopped giving out bigger bags for customers. It's super frustrating to carry huge amount of coffee with a bag. Thankfully, Jade, a very nice lady who work at the Starbucks, gives me two big bags. Hopefully, the big bag shortage situation will change soon. Five star review just for JADE. Thank you so much! read more

Starbucks - Flavored Latte - Coffee & Tea Near Me - Ontario, California

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Came to get drinks after the mall , my mom was in the drive thru to order. My daughter had to use the restroom very very bad , we went inside and ran to the bathroom to see you needed a code to enter . The cashier named Payton watching us . We then approached the counter to ask for the code , when I did as my daughter is holding herself , I asked if we can please have the code . The cashier said "only if you're interested in making a purchase" , I let her know my mother was in line at the drive thru she said OOK and gave me the code . I understand purchasing to use the restroom , but when you see a 7 year old little girl holding themselves you can have some compassion and some common sense . After using the restroom I was able to ask the woman at the drive thru window for the cashiers name , whom was very nice! Didn't get her name but the rude cashiers name is Payton . Get some customer service training please . read more

Located on Ontario Mill Dr. Limited parking. Today they closed the lobby for only drive they service. We didn't mind because we love drive thru anyway. Ordered: Venti Iced Matcha Grande Mocha cookie cream with oat milk Grande mango dragonfruit with lemonade Venti sweet cream cold brew Employee was friendly but service was a little slow. read more

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I like this location, it's on my way to work and I stop in the morning. But they gotta change the short girl at the drive thru window. She don't smile for nothing she always looks upset. Normally I'm use to everyone smiling and being super nice. Hey when you get that type service it can brighten up your mornings. read more

Much better experience than from my previous visit. Better, much kinder staff and better overall environment!

The amount of ice they put in my iced coffee was absurd. I even requested a re-make and it was still way too much ice! I get this order almost every day in several other locations and it has never been made bad like this. Even the flavor was not good. Just bad all around. Very disappointed. read more

It's really not that hard is it? 3 baristas stood around talking while 1 made my drink that took extra time because she had to tell the other 2 about her boyfriend duhhhhh. Thanks for the grande cup full of ice with a splash of coffee in it. I enjoyed that one sip of caffeine. read more

On a Saturday morning in mid May, my hubby was craving for coffee and we were in the area. We went to drive thru and the barista cashier seem nice and took our order. Once we reached the window, she scanned my app and we got our drinks. It was tasty and gave us energy to plow through on driving. I forgot to take photos. read more

All I gotta say about this location is be ready to wait a good amount of time, It doesn't matter if there's 1,2,3 or 4 cars on the drive thru. I pulled up to this location with 1 car ahead of me and still waited about 15 minutes to get my order. read more

This place is ridiculous,pay attention because I got a coffee and two sandwiches and when I payed the exact cost she gave me the sandwiches closed the window picked up the coffee sat it down and started warming up sandwiches after sandwiches with my drink sitting there. I proceeded to blow the horn to get her attention, she refused to look around and then someone came from the back and they gave me my coffee. I told them I realized that if I don't give them a tip they become rude with a smile. I wanted to get out of the car and go tell her manager but I decided to put this on help so pay attention when you go to that one. read more

Ok I know its a Starbucks and they are consistent with coffee and snacks. I gave them a 5 because of the staff. Professional and respectful and patient. They are fast and friendly. I wish all Starbucks had employees like this spot. read more

I only resort to Starbucks if it's a true coffee emergency and, getting drowsy on my drive from Las Vegas to Los Angeles, I desperately needed caffeine. This store was right off the highway so I stopped in to stretch, use the bathroom, and get a cappuccino. Nothing about this location made a good first impression. The store was crowded with people sitting around on their laptops, but nobody in line. Most of the employees were just standing around behind the counter. The store was not very clean. First thing I noticed was the stirrer / condiment bar. It was littered with sugar wrappers, straw wrappers, used stirrer sticks, and was sticky all over like somebody had spilled coffee and nobody could be bothered to wipe it clean. I went up to the counter to order and the staff was unfriendly, not welcoming at all and definitely not cracking even the tiniest hint of a smile. Customer service isn't their forte here. I ordered a small cappuccino and waited. The restroom was clean enough, but I used the last of the toilet paper. I let an employee know and they just shrugged it off. I'm fairly certain nobody bothered to put a new roll in there and, as a courtesy to the next person trapped without tissue, I put a stack of napkins on the sink. I got my coffee and it was awful, even by Starbucks standards. The coffee was weak and the milk tasted burned, like it had been frothed too long. I guess because I got it to go, they didn't really care to craft a good beverage. I drank it because I needed to wake up, but I didn't enjoy anything about it. Starbucks is bad enough as it is, but this location is the worst. read more

Starbucks - Coffee is so bad, it's more suitable for the plants out front. - Coffee & Tea Near Me - Ontario, California

Usually have a good experience but recently was served a pesto and mozzarella and it was just disgustingly served and I asked for a venti blonde vanilla late and the girl gave me a tall. When I pointed it out to her she rolled her eyes and told me to wait at the front and they would take it out to me when there was just one other car in the line . I told her I had to leave because I had to get to work and couldn't wait . Very poor service . read more

Starbucks - Coffee & Tea Near Me - Ontario, California

If I was able to put 0 stars I would the Barista Angelina has a really bad attitude she literally screamed at us ! It's like no honey we are purchasing are drinks your not giving us the drinks free ! Don't come here screaming at us ! Honestly !!!! read more

Ordered a double chocolate chip frap on mobile app, asked for extra toppings like mocha drizzle and whipped cream and I got none at all wtf ! read more

Starbucks - Non chocolatey double chocolate chip frap - Coffee & Tea Near Me - Ontario, California

The person in charge in believe is the manager took forever to attend us the lobby was messy overall no customer service I don't recommend it read more

Because I've had a stressful morning like running out of oatmilk to make my own coffee at home. I hope Starbs can save the day BUT I order online NO OATMILK OPTION and you forgot my sweet cream foam THANKS for nothing ;-; AND YOU DIDNT WARM MY PASTRY LIKE DAMN YALL IN THE MILLS GET IT TOGETHER read more

Needed a coffee kick before heading to vegas. Located outside of the Ontario Mills Outlet. The parking at this plaza is stupidest thing ever. The drive thru blocks half the parking. If you are leaving and the line is long, you cant leave! Busy inside but drinks came out decently fast. Iced Cold Brew, venti - $3.95 read more

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Well we went in originally to get a drink and some food while we were waiting at the car wash and we were in there for 3 minutes with 4 or 5 girls working in there including the one right next to the food display case writing up orders who also looked at us or and not one person said hi to us and all they did is look at us so they knew we were there but didn't even get so much as a hi when we came in the door or any type of greeting. Very unprofessional service especially for a reputable company. 1 did look at us as we walked out also and she didn't even say anything. I definitely won't be back at least to this location. I haven't read the other reviews but I can understand why it's only rated 3*. If one of the girls was a manager, that's bad management skills.... At least we were greeted by a customer when we walked in, guess he had more to offer than the employees. read more

Starbucks - Starbucks - Coffee & Tea Near Me - Ontario, California

I come here a lot before work and everyone here is super nice! Me and my coworkers are very thankful for our coffee today we sure needed it. And a big thank you from the pups for the pupcups read more

Starbucks - Barry says "Thank yous for the treatz" - Coffee & Tea Near Me - Ontario, California

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Rude, disrespectful and disgusting individuals working the night shift, to pay for a drink and they tell you what your tastebuds should be rather than providing the service that you pay for. Not to mention they argue with you over a f+++++ straw. If you can't provide a simple straw shut your shop down and go home. The woman behind the counter is pointing her finger at me yelling by telling me I'm rude asking for a straw. The only word I can come up with "douche bag' where is the service???? Wow read more

Way to slow! Heather the barista forgot my drink. Still sees me waiting and still doesn't make it still. terrible

Great experience. Sariah was super kind and helpful and guided me through the menu with excellent knowledge.

Bad customer service slow and the longest 20 minutes to get two drinks the kids in the back just talking and chilling

Some people should get retrained and learn the basics of customers services . The lady who took my order and gave me my drinks was so rude ! Her name is crystal she should watch the videos again and learn how to greet and connect with customers . By the way they didn't even full my cup all the way read more

Starbucks - Didn't even fill it up - Coffee & Tea Near Me - Ontario, California

I started coming to this location regularly after COVID because all the staff at the Starbucks inside of Ontario Mills had changed and it is no longer what it used to be. I have loved coming to this location. They always make the drinks right. They're nice and friendly and very attentive. Drive-thru moves at a consistent pace. Mobile orders are handled as expected. I made it my regular everyday spot but now that I'm relocating jobs I'm sad to say I'll miss the staff here! So much personality with them all, they're all very memorable & unique. Thanks for being the people to start my day! You guys rock! read more

I stop in most mornings on my way to work for my caffeine fix and as of yet they have not messed up my order nor gotten my name wrong for that alone 5 stars read more

Starbucks - Breakfast of champions - Coffee & Tea Near Me - Ontario, California

I came to this Starbucks on my way to work (I start at 4pm) and came across 2 amazing baristas. Javi with his great smile and friendliness. Sonny with her sweet voice and reassurance of my order. These 2 together will have me coming back just for their service! Love them!! Not many baristas like them anymore! read more