This is the worst Starbucks I have ever been to. At first, I was willing to give it a pass because it was new, but after 3 times of problems in two weeks, I will take the extra 5 miles or so and go to the waugh chapel starbucks. The first night, the cashier was trying to charge me for ice in an iced drink, and then they proceeded to ask me what was in my drink. The same night, they proceeded to try to overcharge me for my drink because they couldnt find the button on the register. To top it off, they had to ask me what was in my drink, and they still forgot the caramel in an iced Caramel Apple Spice. The next day, I waited in line for over 20 mins for an iced passiontea lemonade. The manager had to ask me what my drink was again. He gave a gift card to the woman in front of me for waiting, but didnt give me one. Fine, that doesnt matter to me. Because this place is literally behind the road to my house, I decided to give it a try again. The young girl who took my order tried to reload my gold card, and she took my cash for the reload. Then, i ordered my sister's drink, and using my gold card, i paid for it. Well... The reload didnt go through, so she called over the other" barista" to help her figure out why it said that I owed money for a drink that was supposed to be covered by the reload. This second girl proceeded to tell me I owed her money for the drink with an attitude. By this time, my patience was shot. I told her that I just paid $10 for a reload, and that a $4 drink is NOT $10. She told me that I still owed money because the reload didnt go through. At this point, i requested my $10 back, and she told me that she couldnt do that. So, she proceeded to tell me that there was nothing She could do until I told her again to give me my money back. By this time, the third time, she finally reloaded the $10 on my card. Oh and the best part... She never asked me what I WANTED TO DRINK. So Im ticked off and Im without my dang coffee. Horrible place. Give it a while for them to train people before you go here.
I went back there 2 days ago to get the new Caramel Waffle frappuccino. The young girl was working by herself for starters. Next, she made my drink without the coffee or caramel, so I asked her why there wasnt any coffee. She said they dont make it that way. I pointed to the picture with the actual frappuccino on it, and she still made it without the caramel. I took it home before tasting it, and That was a mistake. Not only was the caramel missing in a caramel drink, but it literally tasted like chemicals. Ive been giving this place chance after chance, but only 2 times out of 15 has my drink been made right, and both times it was made by a brunette woman who was super nice and who actually held a conversation with me, unlike every other associate ive come in contact with. I'm getting tired of wasting my money. $5.80 on average for a drink is not cheap people. This is sad because I literally live 1 minute from the Giant. read more