If Starbucks had a "Cheers" location where everybody knows your name, this would be it. This Starbucks team is absolutely phenomenal. Before I can even introduce myself at the drive-thru, they know who I am and have my mobile order ready to go. They remember my pup, Lexie, and always make sure she's taken care of with a pup cup. It's the little things that make a difference, and this team nails them every time. Friendly faces, amazing service, accurate orders, readable cup labels (a true Starbucks miracle!), and a genuine willingness to go the extra mile. They've mastered the art of making customers feel appreciated. If every Starbucks operated like this one, the world would be a happier, more caffeinated place. And while I'm usually in and out through the drive-thru, I honestly wish I had more time to sit and enjoy my coffee here. The atmosphere is calm, comfortable, and surprisingly relaxing. Even more impressive, the store is consistently clean. Despite the fact that customers can be... less than tidy at times, there's always a team member stepping in to straighten up and keep the space welcoming for the next person. It's clear they take pride not only in the drinks they serve, but in the experience they create. This location truly goes above and beyond in every way. read more

I go into this place once a week. Every time it's like I'm coming to see old friends. They remember the tinniest details about me and my orders. They make my orders right and if they don't, they always make it right the next time. They also recommend me new foods to try when I'm stuck on a decision. I've seen how people treat the workers and, most of the times the customer interactions are amazing. However, the rude customers that are upset because one tiny thing is wrong really ruins the vibes. But, when those types of situations happen, the workers are quick to diffuse the situations. Which I admire. All in all, this location is great, amazing people, amazing vibes. If anyone disagrees with what I had to say needs to reevaluate their values. read more

It's the little extra things that people do that make your day. What a blessing I got my latte and I got four pup cups for the four dogs in the car. Look at the amazing artwork that the girl from the drive-through did on my cups. God bless her. read more

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I strongly dislike the Lilly's Corner location. The drive thru line takes forever. There is a grimpy 20 something yr old dude that often takes my order. They should rotate him off anything that has to do with customer interaction. WIf you go inside to order they prioritize online orders so even though no one may have been in front of you may have to wait five drinks to have your drink made. That is irritating. The coffee is too expensive for what they are selling. Pikes Peak is maybe my most hated roast of all time.... Which is what you usually are getting. I do like their sandwiches... but this location strangely sells out of its daily allotment... which is so weird-- if you have it in the back, why not sell it??? The refreshers are what bring me in. On a hot day those at 150-ish cal per grande are a nice occasional sugary treat the new Summer skies made with coconut milk and raspberry boba are a nice addition for summer. Im sure they sell out of those by July and be gone a full year-- As they cant seem to figure out how much to order at this location. read more

Starbucks - Very busy location - Coffee & Tea Near Me - New Albany, Ohio

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My family and I ordered a pickup order right before we arrived at the drive-thru & the worker told us we had to back through the drive-thru because the order had just come in. They then made us come inside instead to pick up our items. We realized we ordered really last minute, but It was completely unnecessary and the worker was also snappy. Food was okay, I've had my drinks messed up a couple times at this location. read more

I got the dubi chocolate mocha and it tasted like dark chocolate and dark coffee I also asked for the dubi chocolate bites and they took the paper bag that they put them in and wrote on that said "We don't have this ask the register" so then I got a cake pop and my friend and ice ginger bread chi and then they gave her a coffee and my other friend was supposed to get hers iced and they gave it to her hot. read more

about 2 months ago this place was amazing. The drinks were made perfect and the customer service was amazing. Recently the works act and look like they don't want to be there, they've been short and rude. They seem unhappy and my drink have been made wrong over and over again. read more

My drink I get at all Starbucks never tastes good from this location. Ever. This happens to be on the way to a work location I go to once per month. Why? What is done differently to my drink here ? read more

Drive through takes forever. Would never choose to go to Starbucks due to their high priced drinks and terrible tasting food for small value. read more

The holiday drinks are here~ got one creme brûlée latte and one peppermint mocha Frappuccino~ the holiday cup is cute too~ The store employees are friendly~ I always like to order ahead and it is convenient! read more

Starbucks - Holiday drinks - Coffee & Tea Near Me - New Albany, Ohio

Well, the more often I've needed to stop at a coffee shop out in the suburbs, the more I've learned that Starbucks is all you'll likely find. I wish my local coffee shop favorites would expand outside of the downtown area... That being said, this Starbucks was a solid four stars. The location is a little weird, as the entrance is kind of hidden, facing a hill with the majority of the parking in the back. However, once you're inside that all disappears and you're greeted with a smile. The gentleman running the register was a sweetheart from beginning to end. They had a little bit of seating but lucky for me most of the business was to-go, only a few were propped up working like myself. For the most part, the space was clean and just what you would expect from a Starbucks. The service was a little slow but it was really busy during my stay. The drive thru and to-go orders made inside were non-stop. read more

This Starbucks has always been a great go-to! Quick and convenient for sure. However I wanted to write this review to say that Michelle is the sunshine to my morning! She always has a smile on her face and while visiting there each morning this week, she made me feel comfortable and got the beginning of my day off to an excellent start, thank you Michelle from a tired third grade teacher, you keep me caffeinated and going! read more

Julius was the rudest employee ever. Truly. Send him home. Have him come back and operate the drive thru when he can be kind. His attitude was immediately apparent with just taking our order. He was rude and should never be around people. BOTH drink orders were wrong!! Never again. Find a different location, like the corner of Hamilton and Morse! SUPER friendly staff there and they get the order correct every time!! read more

Rude ordering, not kind. Then when receiving drinks one was messed up. Offered to fix but not without inside chatter saying we did not order it that way. Not the standard friendly Starbucks. read more

Place is messy. Only one there and had to wait to order because they were too busy talking. Manager wouldn't even look at me when handing me food. Only bright spot is the drive thru girl. VERY nice and doing others job. read more

The workers at this starbucks are always rude. Shoving the drinks in my hand before I can even stop the car. As well, they tend to make mistakes on the drinks and food even when it says exactly what the order is on the sticker. Matched with a terrible attitude by the staff isn't a great look. read more

I always have a good experience at this Starbucks location. I ordered from their app and picked up in store. Upon entering, I was greeted by several friendly employees. I got the impossible breakfast sandwich and an iced chai. I absolutely love the impossible breakfast sandwich. You would never know it is not real meat. One thing I noticed on the app was that there is no longer an option to add a packet of siracha to your order. Not sure if they no longer have it or it's just not an online option anymore. I enjoyed my sandwich inside- I think they just recently opened up their indoor seating. The iced chai was delicious and I would definitely get again. read more

Starbucks - Impossible breakfast sandwich and iced chai - Coffee & Tea Near Me - New Albany, Ohio

I'm very pleased now that the "manager" named Grace is gone. She was very rude and had to ask another employee what goes in every drink. Now I see happier employees and customers read more

Starbucks - Barista - Coffee & Tea Near Me - New Albany, Ohio

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This is usually my go to location on the way to see my in-laws every few months. At my last visit there I went through the drive-thru & ordered a vanilla latte with only 2 pumps of vanilla, versus the original 4 pumps that it comes with. I noticed on the screen there was an .80cent charge for vanilla. When I got to the window I asked why there was an additional charge for vanilla because I didn't request additional vanilla, I wanted less vanilla. She said their prices went up & they now charge extra for flavored pumps. I understand everyone's prices have gone up, but doesn't make since to charge extra for vanilla in a drink that is advertised as already having vanilla. It's like ordering a cheeseburger, but then they charge you additional for the cheese. Also, I was very grossed out when I took my first drink & it was a slimy thick consistency like there was a loogie in it. read more

Good service but the drive through wasn't a good idea for such a congested are. Saturday's I suggest just park and order inside. You can expect About 7 car backlog through drive through and about a 1 order backlog inside. read more

Starbucks - Coffee & Tea Near Me - New Albany, Ohio

I love this location. Their drinks are always in point regardless of the time of the day. Both the inside and drive thru moves fast, even if the line is long. My only sink is the parking, it stinks. But they can't do anything about that. read more

Friendliest Starbucks people on the planet Very busy location with a "greeter" For mobile orders Very nice vibes all around Got my order right too Short wait time on a busy Monday morning read more

I've been coming to this location for 5 years! Who knows how much I've spent here? I ordered a Venti Non Fat Latte this morning with a Splenda and Cocoa Powder on top. To my surprise, my drink was $5.25. I looked at the barista in shock and said, "did your prices go up? My drink is ALWAYS $4.75." She told me they now charge $.50 for cocoa powder! I said, "NO THANKS! I'm not paying $.50 for two shakes of your wrist to top off my drink with powder! $5.25 for a steamed glass of MILK, Espresso and Cocoa powder! I can get a whole gallon of milk at the Store for almost half that! I won't be back! It's sad, too. I've used this location for business, breaks during work and treated clients here. I'M DONE!!! It's not about $.50, either. There is nothing more annoying than being "nickel and dimed" in a transaction! You couldn't even keep your location open during common hours during Covid due to employment issues! read more

They didn't have what we came for, and we came for something that wasn't terribly exotic. However, and this is good, they were able to suggest a reasonable alternative to what we wanted to get and an honest explanation of why what we wanted wasn't available. How you handle a problem, no matter how small, makes all the difference in the world. The store was also clean, well staffed, although not very quick with our orders. Toddlers comply with reasonable requests faster than they did but it was an over all good store and decent experience. read more

My favorite white chocolate mocha with an extra shot. I prefer Starbucks over all the others even though it can be pricey. I love the variety and the different variations that I can customize to make the perfect drink for me. Side note:This seems to be one of the only locations that spells my name right, lol. read more

Starbucks - Coffee & Tea Near Me - New Albany, Ohio

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Every single one of the staff is so nice and friendly. Very positive enviormenf and very quick with drinks. As i come here often for to study, the staff often offers me and other people dining in for free refills and samples. The best Starbucks around. read more

Get your act together. Running out of ingredients or menu items in the morning... making people wait 10 minutes for coffee than getting the order wrong is unacceptable. Terrible service. What a Shame. read more

Service was exceptionally fast for a Saturday afternoon! Stopped by this location while traveling through, it was easy access from the highway. Easy in and out for parking and a drive-through. Caramel Macchiato made as requested, to perfection! read more

Starbucks - Skinny caramel macchiato - Coffee & Tea Near Me - New Albany, Ohio

Went thru the drive thru today & ordered a "grande pike" with "just a little bit of cream". The coffee was really weak (unusual for Starbucks) and had to be at least 1/3-1/2 was cream. Terrible!! Tasted like a Tim Horton coffee & way too much cream. Threw it out. read more

Quick fast and always the right order. But for the best service get a Starbucks card and the app and order online ahead of time. The drive thru is ALWAYS packed. Order on the app and you can drive around the line run into the store and pick up your coffee. I prefer espresso so I always order an Americano - espresso and hot water. Usually a quad - has an extra shot of espresso. read more

Today one star for NA. When I got to the window she had the wrong drink ready, then she give me both drinks with no ice, I asked for ice she gave me two cubes I asked for more ice, my drink was dripping water, I got to my destination and it had sugar. After my appointment I went back someone asked me for my receipt or if I had the wrong drink with me. Are you kidding me!! I started to give him the wrong drink and he said I don't need that. I said someone asked me for the wrong drink he said I wouldn't do that. Bad review today!! read more

The barista was very upset when I asked her what was in one of the teas. She listed off a few of the ingredients and I asked if they added sugar. She said all your teas have added sugar. I was surprised you could not order any drink unsweetened. read more

Clean. Friendly. Fast. Good service. And delicious beverages every time. I love the various seating arrangements and the atmosphere you get in a Starbucks. This one has great indoor AND outdoor seating. read more

I LOVE this location. When I'm done with work or out and about I will make it a point to hit this location over others. The staff of awesome. Restrooms are clean. And my drink is always accurate and perfect. Perkins not the best but Allen all the staff make this store! read more

This has happened to me a few times, and I've been understanding before, but I'm really on my last straw here. My wait at this location is never any less than 20 minutes, but I have never once received a free drink. If I went down the road to the Market St location, I could get my drink in five minutes or less. The service is always this slow, and it hasn't improved since the store opened a couple of years ago. My drink is always made correctly and never less than expected, but the slowness just kills the motivation for me to ever come here again. I'll be hitting up the other location next time. read more

Any time I get a drink with ice the fill the cup to the top with ice. Hardly any liquid!!!!? read more

Starbucks - Would like my drink I ordered and not a cup of ice! - Coffee & Tea Near Me - New Albany, Ohio

Okay, I really like this location. It's always very clean when I go in, and staff is very friendly. However, the parking situation is atrocious. And I know the manager didn't design the parking lot and drive thru, but way too often the drive thru is slammed while the parking lot is empty- and I can't get in the parking lot because everyone in the drive thru line is blocking the entrances. You have to park in Giant Eagles lot and walk across the road and through the parking lot, or forget about getting coffee. Blows my mind that customers don't have enough sense to not block the entrance for those of us who would rather walk inside instead of waiting in a 15 car drive thru line. Wish management would put signs up telling people to leave entrances clear. read more

I'm only writing a bad review because this morning, March 20th, was apparently a bad morning to go to the NA Starbucks across from Giant Eagle. A very negative environment, which is unusual. I've been there in the past, mostly through the drive through, and had very upbeat, positive interactions. Today, everyone on duty was surly and unhelpful (didn't want to help me with the name of an iced drink I'd had which isn't on their menu overhead - she said "there are too many to name").......and then I waited for a while, when it didn't seem busy, and when I went up to check on my cold strawberry açaí drink, another surly person asked "what's your name?" Oh well, just wanted to let owner/manager know that it wasn't up to par. Maybe put a happy person or two in the mix....hope tomorrow is better!! read more

This Starbucks opens early, at 5am, which is a plus because I have found most open at 6am. I am so addicted to the Venti White Chocolate Mocha. It's a signature drink of theirs, and if you like white chocolate, I suggest you give it a go...just remember, there's no going back. Also, if you have a smart phone, and you frequent Starbucks, you are doing yourself an injustice by not signing up for their reward's program. All you have to do is link your debit or credit card to the app, and it takes about 30 seconds to add more funds when you need to. You'll be drinking for free now and then before you know it. Now, back to this location..the staff is very friendly, and you usually don't have to wait long, but the downside...no drive-thru. It's the closest Starbucks to me but parking can sometimes be a bear because... well everyone has to go inside to get what they came for! The City of New Albany of course takes advantage of this by placing parking meters at certain "better" spots, at no fault of the store of course (unless they're getting a cut that we are unaware of). It's a typical Starbucks, pretty cozy, and not usually hard to find somewhere to sit if you plan to stay. Sometimes it can get pretty busy, so if you come during peak breakfast hours (8-10am) be prepared to practice being patient. B+ Meinhart read more

Amazing. Just an amazing experience. Nick (Nate?) if you're reading this, I want you to know I've never had a better iced Soy Latte in my LIFE. Granted, that was because as I drank it I told my friends what wedding colors would look best on us and that you seem like the kind of guy who would buy queso for a girl on the first date. Cheers xoxo read more