Aside from the horrible drinks, they have Poor customer service. Visited twice while in town and both baristas at window were rude. No customer connection at all. When asked if the drink could be remade correctly, they gave more attitude. read more

I stopped in to get a gift card and a peppermint mocha. It was semi-busy, and things went about like normal. Decent coffee, though very expensive, fair service. read more

Customer service isn't what this Starbucks provides you because drinks that don't always hit the mark. I've visited this location several times and there is one barista that every time she fixes the drink always seems like it's just awful. I went into the store and noticed she and another barista were making drinks. I asked the female manager on duty, whose name escapes me but starts with an A if the other barista could make the drink and was met with a bad attitude. I was told that she couldn't promise that because they were "busy." I was told that she's never heard that about the particular barista before, so I guess that just means others in Mayberry do not speak up or the barista just makes my drinks wrong, right? Needless to say I left the Starbucks and ended up calling to file a complaint with customer service. To date, I have not received any acknowledgement of the complaint from anyone associated with Starbucks because I don't think they really care. When this location first came to Mount Airy I was so excited, but now, not so much. They have really been a huge disappointment. read more

Awful customer service, told me to never come back again after waiting for my drink after placing a mobile order and trying to pick it up during the suggested time. read more

I like that the customer has choices of flavors and kinds of milk. Sandwiches and egg bites are good too.

Bruh it's Tuesday and Starbucks is literally out of everything! Couldn't order on-line, called to see if they were open since they have nothing but they didn't answer the phone. They NEVER answer their phone. Clearly there is something wrong with the individuals there because they NEVER order enough of what they need, not to mention they take 37 mins to make a drink! Ridiculous Would give zero stars but .... read more

Starbucks - Coffee & Tea Near Me - Mount Airy, North Carolina

Cold snap in the mountains this morning..."Stay warm" snowman on my London Fog Latte lid made my day and helped to brush the chill away! Thanks Mt Airy Starbucks! read more

I got a ventie pumkin spice latte. Why did y'all only fill it a little over half??? Very confused but still love your guy's coffee. Just a little disappointed is all. read more

Starbucks - Pumkin spice latte - Coffee & Tea Near Me - Mount Airy, North Carolina

I had the most amazing service today. There was a woman that tried to take my coffee away this morning. But, they were on the job. She touched the cup and tried to walk away but they were on there paying attention to make sure she didn't. They even offered to make a fresh cup. I appreciate the service. read more

Updating my review a bit. The past few visits have been unacceptable. I don't like to be that person who croweds around where drinks come out to I will sit at a table if any are available. Even with the limited seating hardly no one is in there but all the tables remain constantly dirty. I sat at one that I thought was clean or at least didn't have visible crums and noticed to moisture rings. Then the absurd wait times for drinks. After thirty minutes I got up to inquire about my drink. I had to wait while the ladies chatting finished their conversation. When I told them what the drink was the girl looked around and seen a finished drink sitting in the area they prepare drinks. It was mine and the ice had completely melted making the drink taste awful. Every other Starbucks I've ever been to when a drink is ready they will shout the name. I don't understand why this one doesn't. I've been in some of the busiest Starbucks on the east coast and barely have to wait five minutes for a drink. Raleigh, Richmond, Charlotte all have efficent and curtious staff. This starbucks can half six or eight people during a slow time and struggle to have a drink out in less than fifteen minutes. And for the love of god please rip the speakers out of this place. I shouldn't have to yell at the person taking my order. The person shouldn't have to throw away drinks because they can't hear me. I shouldn't have to talk loudly when getting a drink with friends. I love musicals as much as the next person but I don't like hearing crappy quality songs played at top volume then have that song repeated. Play it at a reasonable volume or not at all. There is also all the boxes they have blocking up the hallway to the bathroom. The bags of trash piled up in front of where they display the cups and bags of coffee and the food. For all this clutter they never have product. The never have mint, pumpkin, strawberry refreshers, or cold brew. Consistently they are always out of drinks. This location has been around for years. They should know by now what sells and keep it in stock. read more

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Wow I went inside and ordered and had to wait 36 minutes to get a iced sugar cookie almond milk latte. There was two ladies in front of me that was it. There was only one barista taking care of all online orders, and all in-store orders. So it took forever, even though there was only two people ahead of me in the store. Our town has MUCH BETTER SERVICE at all the other coffee shops. Don't go to this Starbucks if you don't want to Wait. The iced sugar cookie latte wasn't very special either... I will go to Starbucks in another city but not really happy about this particular location. They need more workers. read more

They REALLY need to get their inventory issues fixed. They are literally sold out of a lot of things ALL the time.

Too bad it's not possible to rate lower than one star. We stopped by this afternoon on our way home. The time stamp on our ticket showed that Our order was placed at 3:24p. I ordered a tall cappuccino and a venti latte. There were probably 8 or 10 folks ahead of us and they also have a drive through so we expected a 10 or 15 minute wait. We received our order at 4:07p and the order was wrong. We got a grande latte and a grande cappuccino. We weren't about to wait another 45 minutes to get it corrected. The cashier seemed to be new so I didn't go back to see if they had overcharged us or not. Our prior experience here has been generally good so I find myself at a complete loss to understand the general incompetence we experienced today. The lady in front of us left twice to run a quick errand before she got her order. They appeared to be fully staffed so again, I'm at a complete loss. I doubt we will return anytime in the near future. read more

This Starbucks has become the biggest joke, and a lot of locals and regulars like myself have completely given up on it. Other Starbucks locations literally from Whythville VA to Winston Salem NC have heard the horror stories of how terrible the Mt. Airy location is, and for a laundry list of good reasons. For a long time they would seem to open and close the store and the lobby at random with no online warning or timeline. The only warning the lobby is closed is a faded unreadable sign at the top entryway or a piece of paper taped to the door thats unreadable until you walk up to it, and don't bother trying to use the app to order ahead like other locations. The last time I tried to order ahead I learned the lobby is closed and they had no intention of bringing the drinks out to people so I spent 40+ minutes in the drive thru trying to get a drink I already paid for. Even better I told them what I ordered at the drive thru speaker, and they waited until I got to the window to tell me they didn't know what I ordered and took several more minutes to actually make the drink. I've also explicitly said I wanted my usual drink iced and when I had to send it back because they made it hot, the employees were loudly complaining about me because I didn't tell them I wanted it iced though I repeated my order for them twice. I tried the iced pistachio latte and when I sent it back because they piled whip cream on top, I was told it was supposed to be made that way and I had ordered it wrong, which is completely bogus. The last time I even tried with them I tried an iced oatmilk and honey latte which is directly on the board and the staff was confused because they didn't know what it was, and what they attempted just tasted like sewage water. Even their hot chocolate the last time I had it was watery and somehow had no chocolate taste. The staff and drinks here used to be alright at least sometimes, but now there is absolutely nothing redeeming about this place. Unless you want to be stuck in a long annoying drive-thru line wrapped around the building just to get a likely incorrectly made drink from employees that could care less, then go to literally any other caffe in town. This place has to have one of the worst management set ups there is and it doesn't seem like there's any plans to change that in the near future. read more

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This was a nice stop after our visit to Stone Mountain State Park. First place I found the Pumpkin Cream Cold Brew-sooo yummy!

This store is always busy yet they fill orders faster than most Sbux in other locations. I ordered through the app and was glad because the drive thru and mobile line were long. My drinks were ready shortly after I drove up. They were delicious but were not warm, more like lukewarm to cool. I don't like my drinks very hot but this was disappointing. Everyone thing else is 5 read more

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I have waited in line for 40 mins and still do not have my coffee. Absolutely ridiculous.

DO NOT GO IN THE AFTERNOON. After ordering 2 drinks that are specifically on the menu and coming out wrong (which they proceeded to tell us they don't even have) I got unbelievable attitude and again no lite ice! Edit: I had previously left a four star review I was honestly impressed for the first few weeks after we had moved down here. Yesterday I have had a bad experience in the drive-through so instead of writing a bad review based on one experience I deleted my review I came back today and had an even worse experience in the drive-through. My husband and I had ordered two large drinks both with white ice one of them came out small and neither of them had light ice when we told the woman at the drive-through window she was rude and told us that she would have to give us a refund and then re-ring up for a large drink. I've never been to a Starbucks that didn't fix your drink for free or at least say sorry We're new to the area and I've gotten the same Starbucks drink for about the past 3 years since it got a name 3 summers ago (the iced coconut milk mocha macchiato - I get cinnamon powder on mine). On the way from Maine down here there was only one other Starbucks location that actually made it correctly. It's very frustrating going to a Starbucks and getting the wrong coffee when they have a book of the recipes. I'm so happy my new local one has it down. They're usually very speedy and polite. read more

don't come here if you're in a hurry. I don't know why it takes a half hour to get our mobile order. Ordered and arrived 15 minutes later... had to wait another 15 before it was ready. The employees were working as fast as they could, but.... The employee apologized for it taking so long. They are the reason not a 1 star. read more

1. Service is poor, employees arguing about who is going to serve a paying customer for a cup of coffee. We just left; not worth the hassle. Employee attitudes are piss poor. 2. Orders are wrong often. Employees fail to pay attention to detail and cannot seem to get coffee or drinks correct. 3. Service is slow. We once waited 15 minutes for 1 cup of coffee (small). read more

The service has gotten even worse here. Literally the worse Starbucks I've been to. Not efficient.

stop saying you're out of stock so I can't order using the Starbucks app, every time "out of stock" of everything. then I go In person and guess what you have everything read more

Fast service even tho the drive thru was pretty full. They apologized for the wait and gave a free cake pop to my daughter!

I love coming to the Mt. Airy Starbucks. Through this pandemic they have been friendly, safe and dedicated to their customers. I saw the previous review about boxes in the hallway. This is not the case normally. I think they had just received a large truck after reopening. I am there regularly. I appreciate Starbucks remaining open in any capacity possible in these uncertain times. read more

Staff is always quick and very friendly! Location is sort of tricky due to traffic when leaving, so happy hour (near lunch time and 5pm) is super busy and probably should be avoided when you're in a hurry. read more

Starbucks is over-rated. I've always found their coffee bitter and way overpriced.it intrigues me that folks will pay such exorbitant prices for strong taste but less of the caffeine many go there for as dark roast coffee actually has less caffeine than medium or light roast. read more

waited over 15 minutes and asked the girl if she knew when my order was coming up she said she would check but never did a lady before me was still waiting so at 20 minutes I told her I just wanted my money back and she replied they were coming up in order the drive thur were getting their drinks in order but the two customers inside that had been waiting 20 minutes weren't getting ours she was rude and I will not be going back too many places to go besides Starbucks ! read more

The employees could use some customer service training. I don't need to be gushed over, but I would appreciate a good morning or any acknowledgment. There was no cream available, so I took the container to the counter. The young man, without uttering a word, took the container and then took his time in refilling it. Again, without so much as a syllable spoken. The overall tone shows no management of employees. Coffee is always good, but really starts the day off poorly to receive such blatant poor service. Two stars for coffee not service. read more

I got the vanilla iced coffee and it was disgusting I regret getting that drink and will never recommend it

I have been to literally hundreds of Starbucks around the country, but this one needs an exorcism. It wasn't that busy, and there were plenty of staff scurrying around, but I waited 20 minutes for the wrong drink. I literally stood there and watched them for 15 minutes do nothing and then scramble to get me the wrong thing. And I wasn't the only customer in this plight. Help! read more

This place is so awesome good service good food awesome so so awesome like it is awesome and the people that work there are so polite and nice and they just like the most best food and the food is good and the perfect food read more

During this insane time of the pandemic, I certainly understand closing the store earlier and opening later. Many stores have reduced hours. Starbucks, however, closes at very random times. You never know when they are going to close. I drove by recently and there was a note on the drive thru speaker stating they were closed. I went today and the line for drive-thru was wrapped around the building. I park the car to go inside just to learn the lobby is closed this week. I'm not surprised. I now have been sitting in the drive thru for at least 20 minutes. I am giving three stars because the friendly customer service is consistent. Always nice friendly faces. Inconsistent store hours is brutal on a company's success. Update: I sat in drive thru for 40 minutes ordered a coffee at kids temp. Instead of telling g me they could not do kids temp, they just gave me a cold coffee. Will not return. read more