I live 3 blocks from this location and have had nothing but order and wait time issues. The staff is extremely slow with no sense of urgency even with long lines. I've ordered the Carmel Ribbon Crunch with a extra shot and no whip for months and THIS location ALWAYS seem to mess it up. You either get whip or no extra shot, never your correct order. Ive seen cars drive off at the drive thru window w/o drinks and customers walk out due to poor service and wait times. I've been the only car in drive thru ordering 2 olain grande Pike coffee's and had to wait almost 10 minutes but could see employees inside talking!! Unacceptable.
On Saturday 9/19 my fiancé and I walked in against my better judgement (but he wanted to give them one LAST try). YEP just as I suspected. They were slow, talking (gossiping) and playing around behind the counter. The employee who wears glasses and black hair(not brown) is SLOW and the worse of the lot. Two customers who ordered after us got their orders b4 us. I told my finace' lets get a refund and to the other location next to HEB(Midkiff). Nooo he wanted to stay. (Which he regretted ;) 20 minutes later they called my name. I walk to the counter and was presented with what looked like 2 MILKSHAKES!! I was livid. When I asked for a refund the cashier gave me the refund then offered to make 2 new drinks for free. When we were given the 2 remakes, they were even whiter than the 1st two. They tasted like they put half a gallon of milk in them. I threw them in the trash and walked out. Never again. NEVER AGAIN!!!!!
Get it together Starbucks. You need to clean house with this current staff. Its a relatively new location...You will continue to loose business with them. Shame. Shame. SHAME!!!!
Let me also mention I pass this location everyday and can count on 1 hand how many times Ive seen a line in drive-thru. Poor service and long wait times... for no reason. read more