This was my first time going to this location. I went through the drive thru to order a Iced Matcha Drink. This was only my second time ordering this drink and I enjoyed it so much the first time. As I received my drink and drove away from the drive they, I took a sip. My mouth received clumps of matcha. I took a closer look and realized that they barely mixed the matcha powder into the drink. See the pictures for yourself. So unacceptable! This makes me scared to order it again. read more

Starbucks - Coffee & Tea Near Me - McDonough, Georgia

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They really let me sit in the drive thru line for 30 minutes, I get to the window, they take my payment to let me know they are out of the drink I ordered. No problem. I placed another ordered two different drinks. They were completely out. So, a 35 minute waiting time period which should have been no longer than 5 minutes resulted in me leaving empty handed after they initiated payment. Terrible customer service. read more

Happy Easter! Go to starbuck they busy I get it. But after i was given half my order I kindly waited another 10minutes before letting the barista know I was still missing part of my order. After I told her, she looked me dead in the eye and continued the drink she was making. I was thinking okay maybe she finish the drink and check on it for me. But NO she continues to pull for tickets to make drinks and so I asked her again making sure she heard me. And she looked up at me and rolled her eyes and continue to get another ticket to make a drink. Like really?!!! I go ask for a refund. And what do you know. There is my order sitting on the back of the counter being handed to me. NEVER will I go to this starbucks again! read more

Literally the rudest barista in the drive through today. I will never be going back to this location and I am a local.

Very disappointed in this location. Each time I've gone they're completely out of everything and their bathrooms are never clean. Their bathroom also never has toilet paper and this is not what I was expecting from a Starbucks. read more

Starbucks - Coffee & Tea Near Me - McDonough, Georgia

Terrible service. Went through the drive thru twenty minutes before the store was to close and no one took our order. With ten minutes left, we tried to go inside since the lights were still on. The workers just looked at as with no explanation. Just need a hot coffee for a long drive back to Florida but no thanks to this Starbucks location. read more

A cozy little cubicle nestled onto the corner of a busy intersection. Parking is sparse as well as hospitality. Only The drive thru staff was truly busy while everyone else looked occupied.. The barrister, Bridger, has the professionalism of a yutz. Clearly it's the nearest coffee bar as oppose to a neighborhood favorite. read more

Worst customer service I've ever experienced. I have a super easy drink, iced vanilla latte. Multiple times i don't get the vanilla, or it's something completely different. Slow customer service, and when I've taken my drinks back when they're not correct I get eye rolls. I don't appreciate the attitude when it's easy to correct a mistake. Find yourself a different location because this one sucks. read more

Had to get this off my chest. We frequent Starbucks more often than I'd like, due to having two teens. I don't like their politics and they are way overpriced, but occasionally I will swing in. Today, because the line was backed into the road, my daughter suggested placing our order on the app. We sat in line for 15 minutes. When we finally got to the window, the snarky guy said, "If you hadn't placed your order online, it would be ready by now". Really. Because placing the order online 5 minutes before getting to the order board doesn't make sense? Give me a break. Why would I place it online any sooner? So it would be melted or cold by the time I get there? Clearly they didn't have their act together this day (11/22) and needed to blame someone else for that. Not sure blaming the customer was the right tactic, but then again, Starbucks has never been known for their great service. How is it my issue that the little slip for the online order doesn't print out right in front of your nose and you actually have to MOVE to get it. It's coffee, people. It's really not that serious that you should insult a customer! He should have just said that it was going to be a few minutes and kept his personal commentary to himself. That would have prevented the one-star review and this novel. And to top off the experience, he handed me the last drink and simply walked away. No, "Thank you"....nothing. Starbucks, please be a little more selective about who you put in "customer service" positions. It's not just a title. read more

Service here is hit or miss. I've always had nice baristas but a few times the drinks haven't turned out great. My usual order is a iced caramel macchiato with extra caramel. I've actually heard a barista making my order say "whoops" to later find out she over iced my small "icm" which is disappointing when you are paying $3+ for it. Today I was in I noticed flies buzzing around which I hope something will be done about that soon because that's just nasty! There was also one barista making orders (on a busy Saturday) which doesn't make sense to me. Luckily our cashier jumped right in after taking a few more orders after us and got us moving! Will I be back probably. I can just hope they have more people working next time as this Starbucks is always busy. read more

Slow yet again, and I had to drive away without a drink, yet again, thay cant seem to get an order correct. How hard is a venti nofat chai..... read more

This store is the worst of all in this area. Drive thru is slooooowww, service is horrible (they don't even greet you if you're the only one in line- they just continue their mindless chatter), and they are out of supplies ALL THE TIME. I just drive across the street to the Target Starbucks every time they say "I'm sorry but we don't have all of the ingredients in stock to make that drink..." and get the perfect drink each time. Seriously- they are out of ingredients ALWAYS. After this happened tonight for the umpteenth thousandth time, I have finally decided... I will not visit this store again. read more

So I got a craving for a coffee about 10 pm on Sunday night. I pulled up to this Starbucks at 10:10 pm and they were closed with no one even around. Who cares that the sign says they're open till 10:30... I'll just go up to the next exit from now on. read more

Sunday morning at Starbucks. They have no breakfast sandwiches. They have no bagels. And the employees don't really seem to give a crap. I've also been waiting on my iced latte for about 10 Minutes. read more

Went on 5pm on a Saturday, and they were OUT of food. The display case was completely empty. WUT? Plus, parking setup is weird. Skip it.

Terry and his team do a great job. Drinks are consistent and delicious

They seem to be pretty fast and they always have that I need. The only thing I hate is that parking lot. You are better off parking in Olive Garden and walking across the street. read more

The drive thru is always so backed up. Took my chances this afternoon and of course sat 2 cars back from the speaker for 7 minutes. Once we finally reached the speaker, I ordered a Pink Drink, only to be told that they did not have the ingredients to make it. I understand restaurants will sometimes run out of certain ingredients but this is the 3rd time that I have order this particular drink to be told they don't have the ingredients. Once we order, we still sat in the line for another 7-8 minutes. We reached the drive thru window and once they handed me my drink, a very Berry hibiscus refresher, it pretty much looked like water with some blackberries in it. At this point I was too aggravated to even go back for them to fix it. I am always on Jonesboro Rd for different things but I will take the extra 10 minutes to drive to the store on 20/81 read more

I call this Starbucks "My Starbucks". :) The entire staff is extremely friendly and attentive. They greet you with a smile and some of them will carry a conversation with you when they're not busy. My only complaint is the small parking lot and sometimes lack of seats in the seating area, but it's not a big enough deal to minimize their star value. Favorite Starbucks around! read more

I come here all the time before work. I've been frequenting for over a year now. They've never gotten my order wrong. My coffees always fresh and they're always so nice. Went to the one at target out of necessity... won't do that again. This one's outstanding!!! read more

Slowest Starbucks I've ever seen, consistently! Very small parking lot. Friendly but the constant delay in the drive-through with only a rare apology for the wait makes the overall experience poor. I often go to Burger King instead in the mornings. read more

When you step into a Starbucks, you expect GREAT service, however this location fails to deliver. The staff is NOT friendly, everytime I go here I can be the ONLY one in line and I have to wait 2-3 mins before someone even acknowledge me or for the cashier to come from the back area. My drink had to be made over EVERYTIME cause they miss something and the plugs on the patio DO NOT WORK. NONE OF THEM. I'm like sheesh--all these plugs and none of the outlets work?? Seriously!!! As other have said--the parking is akward but its next to a shopping center with ample parking. After my 3rd bad visit in a row--I have stopped going there. read more

It is a typical Starbucks but the service is quick and efficient and the coffee is always fresh. Free Wi-Fi is available on the premises as well as outdoor seating. A good selection of products for sale inside the store area. Be careful going through the drive-through as it is a bit tricky to navigate in a large vehicle. Great selection of restaurants close by. read more

Good place to get coffee and hang out with friends and family friendly staff an great for grabbing a coffee and a snack on the go

Everyone was wearing a hat but this one female who's hair was in her face the whole time while making drinks. Questioned why she was the only one not having on any type of hat and one of the staff workers said "Well Adam is making your drink." Wrong answer. Would not be going back anymore and will make sure the proper people look into this. read more

I love Starbucks, however, while traveling with my daughter and grandchildren, we were very disappointed with this Starbucks! Nice big bathroom with No Baby Changing area!!! There were many travelers in line waiting for the restroom. This is a must for people traveling with kids!! read more

Workers at the window were unprofessional. And my iced coffee that was supposed to have a shot of espresso was watered down. 3 stars because the person who took my order was pleasant and the store in self was clean. read more

Custom hot cocoa for the kids and the baristas were doing impersonations while they worked. Clean bathroom to boot!

Great service, consistent drinks with other starbucks, horrible parking lot. Much better alternative to its sister mcdonough store, which is pretty horrible I'm the service and even drink quality. read more

The customer service here has always been beyond expectation, but their Frappuccinos are generally weak to the point that I can't taste the difference between my salted caramel and my daughter's smores. Their pike place coffee has always been fresh and never watered down. read more

This Starbucks is the best Starbucks for when I am in the area. My only complaint is the lack of seating area. The staff is very helpful. Barista James is full of useful information and has taught me so much on healthy living and has encouraged me to become Vegan. I am proud to say that both me and my cat are now living the vegan life. It is so great to see Starbucks hiring people with a nutritious background. If you visit this Starbucks, look for the blonde-bomb shell James. read more

The cashier was SUPER cheerful and sweet, was fast like Starbucks always is. And put up with my silly specific order. Ciara is the best!!

Come here frequently and service is always good and efficient. Never have to wait around like the other one on 218!

This is my favorite StarBucks when I travel south of Atlanta. It's close to I 75 and easy to get in and out. The one in target is good, but I prefer to be lazy and go through the drive thru! Thanks read more

Cake slices left out to dry, blonde coffee tastes REALLY bad, and customer Service is regrettably very poor. Avoid this one.

My daughter and I visited this location and I was not impressed at all. As a matter of fact as I was leaving I decided this was not a Starbucks I would visit again. When we entered we stood there a good few minutes before even being acknowledged. I can understand they can get busy at times but this was a slow Saturday evening. The only people at the counter waiting were us. Eventually someone said hello and they'd be with us in a minute. I gave my order and name and paid. After being seated and talking to my daughter for a little while I looked over at the counter and saw two drinks just sitting there. No name was called (isn't that the point of asking for a name?) The young man who made the drinks saw me looking and said, "Isn't that yours?" So I responded, "What's the name?" Anyway, it was ours and made completely wrong. I asked him if it even had coffee in the drinks and he said no. So I asked what the order said. He said something I couldn't hear clearly. I just told him what I had originally asked for. He remade the drinks properly and again just sat them on the counter. No apologies, no thank you, nothing. Just plopped them down and turned his back. Again, it was NOT busy at all. The drive thru had some cars but not a long line. It wasn't like he was in a hurry to do something else. Normally a Starbucks experience is a lot nicer than this one is. The young man had an attitude because he had to remake the drinks. I never once had an attitude or complained. I just asked for what I had originally placed an order for SANS AN ATTITUDE. I'm a flight attendant for 19 years and counting now and I know first hand good customer service. This was not it. Won't return here. read more