I ordered on the app and my latte was ready right on time. Barista was welcoming and friendly. Restroom was clean. This Starbucks location is directly next to the interstate but you need to turn right on Plaza Drive after the roundabout. Plaza drive goes through a residential area before you arrive at Starbucks. Watch your speed! read more

Go to Urban Brew instead. Waited for so long my car started overheating. I wouldn't be upset about that, no big deal, however, my drink was made wrong. Ordered no brown sugar syrup, just cinnamon. Got no cinnamon, just brown sugar. Also, isn't a shaken espresso supposed to be... shaken? read more

Thank you Emily!!!! Your enthusiasm for your job was outstanding! She worked with me on how to place my order without increasing my price! Great service! read more

Starbucks - a cup of coffee and a cell phone - Coffee & Tea Near Me - Martinsville, Indiana

I hate giving out one star reviews but this Starbucks absolutely deserves it. I stopped by here en route from Bloomington to Indianapolis with my parents and we thought this would be a quick pit stop. Turned out we had to wait nearly 20 minutes just to order at the drive-thru. I am not joking. While the service was friendly, it was some of the slowest service I have ever experienced. There was only one car ahead of me, and the person was taking forever with them. It only got worse when we got to the ordering station as there was silence for 5-10 minutes. That is NOT acceptable by any means, and we didn't even receive any word of warning that there would be a delay. I understand that there are staffing issues, but stuff like this still should not happen as not everyone has the time and patience to be understanding of issues like that. Avoid this location at all costs. read more

This Starbucks is in need of the new CEO's focus on the foundations of what made Starbucks popular and a choice for many. The processes are broken and service is among the lowest in the many Starbucks I have frequented across the country. Each time I give them another chance, it is another disappointing experience. It could be so much better with retraining and leadership. We will use the competition for the foreseeable future. read more

the customer service was the best I've ever had. Daria was exceptionally friendly and was easy to have a nice conversation with. food was great and it was chill inside. read more

I'm from Bloomington so my visits here are infrequent. However, they do awesome all the times I've been there. I got my free birthday drink from them this year and it was AMAZING. I don't understand all the bad reviews because this place is awesome. read more

Starbucks - Strawberries & Crme Frappuccino Extra ice - Coffee & Tea Near Me - Martinsville, Indiana

Virtue signaling is the main product at this Starbucks. Customer service, efficiency, and quality aren't as important as the emphasis on woman's history month. The manager stood around hugging customers she recognized while it only takes twenty minutes to get a simple luke-warm cup of burnt coffee. I've had it with this place. read more

I grew up around this Starbucks, and I know a lot of people that work, considering I go every week. They always make my drinks just as I ask them, but someone stood out to me, especially on this week's Starbucks trip. A wonderful person named Susie with a charismatic, generous, and high-spirited attitude and personality brightened my day. She not only greeted me as I got my drink but made me feel welcome, and even after sitting came to me and made sure my drink came out to give me an extra breakfast sandwich that they accidentally made. Of course, there is others who I see on a weekly basis, and have grown up with who make the drinks extraordinary(Dylan, Maryn, Ben, Kruz, Bri, and many others). But Susie definitely stood out for sure! read more

So this Starbucks gets pretty busy, because it's the only one around for miles. I know sometimes it can get hectic and so maybe they're off, but personally I am a big fan. They do a great job with customer service and if you are unhappy, they are ALWAYS willing to fix any problem. Service is with smile and fairly quick. Also, I've noticed how clean their store is - always see someone sweeping, and they always use new cups/lids for refills. 5/5 from me (: read more

Starbucks - Coffee & Tea Near Me - Martinsville, Indiana

It's early in the morning and I'm on the road for work and need a caffeine boost, I'm delighted to find there's a Starbucks along my route. The young lady that came over the intercom in the drive thru-drive was as pleasant as could be! She took my order and repeated everything back to me to confirm she got it right. I got to the pick-up window and her pleasant voice matched her smile... it really is nice to see a smiling face in the morning! My drink and food came very fast, my order was perfect, and I was on my way. I'm sure this location gets very busy but I would definitely stop here again and wouldn't mind waiting a bit in a drive-thru line after the great service I had today! read more

This used to be a pretty good Starbucks but it has really changed. Service is extremely slow - expect at least a 15 minute wait for your order inside and even more if you are going through the drive-thru. I travel back and forth between Bloomington and Indianapolis often and every time I drove by the drive-thru is slammed. I attempted to go through a few times but when the line didn't move for more than 5 minutes I just left. Drinks out of the drive thru have definitely been sitting and melting. Staff are friendly for the most part. The inside of the store is really nice too with a lot of seating. But due to the time and how the drinks aren't made well, I rarely go here unless I'm desperate. It's too bad because the interior is really nice! read more

Starbucks - Coffee & Tea Near Me - Martinsville, Indiana

This Starbucks has always left something to be desired. Their staff is a little bit kinder than they used to be but, their service lacks the professionalism and the speed required they handle the level of customers they get. The Baristas all appear to get along with one another but, instead of focusing on the customer they focus on each other. This makes for an awesome work environment however, the customer starts to feel ignored. The drive thru is a hit-or-miss. There are times when it is quick and you can expect to get out of there within 10 to 15 minutes and there are other times when it could take up to half an hour. Consistency is what they lack. read more

Starbucks - Coffee & Tea Near Me - Martinsville, Indiana

I stopped by Starbucks this morning to get a drink to take to work with me, when I got to my office the drink was wrong and I have tried to call for over several hours and the phone is busy. read more

Seriously. avoid. 10 minutes for 2 frappucinos and no "hello" or "thanks for being patient." Just a blunt "$8.10." followed by a "here you go.." I should add that we were the ONLY car in line!! If I wanted to be treated like crap I would go to McDonald's, but then again at least they say hello and thank you at the golden arches. In addition to forgeting to hand me the ice water I ordered, and I forgot about it because I waited too long the drinks were off. Pretty sure they were not following their recipes!! Martinsville... do you really wonder why Indy questions your existence?? read more

Starbucks - Coffee & Tea Near Me - Martinsville, Indiana

I'm still sitting in the drive thru as I write this review. I'm basing my review solely on wait time for our drinks. Unfortunately, we've been sitting for 16 minutes and ordered about 5 minutes in. Too late to leave now... plus I really need my caffeine! read more

Starbucks - Coffee & Tea Near Me - Martinsville, Indiana

I guess I'm jumping on the slow service bandwagon as we waited 10 mins in the drive thru to get 1 coffee. Only 2 cars ahead and it's 2 on a Tuesday and the service was super slow. read more

I cannot comprehend the amount of terrible reviews people write on here about a Starbucks. There is NOTHING WRONG with this Starbucks. I can tell you that no place is perfect so there's your issue if you expect that but I have never had a problem here. But I do know they've had issues in the past with bad employees which they have been fixing and I'm sure they like no more than anyone else. I love every single Starbucks and this one is not anything like people complain it to be. It's just coffee people and I'm super grateful to have a Starbucks in such a boring little town! ALSO if you don't like something then tell them and they'll be happy to fix it! Don't just go to yelp and write a bad review read more

I cannot say too many wonderful things about this Starbucks! I frequent this location daily and the staff greets me by my first name. The quality is ALWAYS consistent. This is why I'm willing to spend more for a cup of coffee, too! read more

Extremely slow and incompetent. There is an obvious management issue here at the store level and I've never seen anything like this throughout the country! The geographic location has got to be the only thing keeping this place going as most people traveling up and down the highway don't realize how screwed up it is. Where to start?? Drive thru is a mess... first they don't speak loud enough nor listen! Plan a good 15-20 minutes before you get to the window and that's if you're only ordering coffee. When you get to the window you're summoned for your money while they let a $2.50 cup of coffee sitting hostage behind them. I feel insulted...like they think you're going to drive off. Then plan to have 4 hands as they give you your change and drink at the same time and rush you along. So you think you may beat the drive thru line by going inside... think again! Most of the staff is very incompetent and untrainable! The wait inside can be even longer. You will however have the opportunity to speak with other unhappy customers while the manager sits at a table talking with her employees. And when it's time for an employee to take a break or they're tired you may have a chance to chat with them at a table while they enjoy their drink and danish. I've never seen anything like this in the industry. Typically when things get busy; a good manager will jump in and clear the line. Not here! My recommendation... with the exception of a few seasoned employees, clean house! Start with the manager that's created this mess. Put someone in that position that is capable of the job. Rehire and train good, clean, and trainable people.... The sales have to be a reflection of the management change and they should consider the influx of traffic from IU and the dumping of I69 traffic. If they're not considering this then perhaps there's a management problem even higher up! Good luck! So the regional manager has ZERO Starbucks experience... just found this out. Perhaps the problems here are much deeper. More seasoned employees leaving so only expect much less. Be easy on the employees that don't know what they're doing. This place is structured for failure by the poor leadership. #littlehope read more

I highly recommend this Starbuck's store. I use the mobile pickup service almost daily. I order the same drink and it is always consistent! My order is always ready upon arrival, too. The baristas even greet me by name. read more

Sooo.... today was the second time I attended this Starbucks. The first time was mediocre- I ordered a vanilla cold brew coffee with coconut milk vs. cream. I got my drink and there was about a quarter Dallop of coconut milk and no vanilla.... so as a good yelper does - I gave them a second chance.... maybe that was a bad day which is not the norm for Starbucks. Day two, I came to this Starbucks on my way to Bloomington and when I pulled in the GPS said I would arrive at 12:08pm, when I left the window at this Starbucks my clock said 12:19pm.... never have I ever!!! After I ordered, there were 2 cars in front of me and I thought WOAH they must have ordered 19 drinks because this is taking so long... but no... one drink for car #1 and 1 drink for car #2. When I FINALLY pulled up the barista was taking her time... talking and giggling to her co-workers... I'm all for a fun working environment but she was moving like a sloth and at an oh so glacial pace. I got my drink, she forgot I got a water - that took another 2.5 minutes.... and my Carmel coconut milk macchiato had more Carmel in it than the law would allow. That my friends is why this Starbucks location has 2 stars.... Better luck next time I guess. I'll be sure to get my coffee before I leave Indy! read more

This is probably the worst customer service I've had in awhile. About 3 employees walked by the counter as I'm waiting to order and said nothing to me. Didn't acknowledge me. After a couple minutes of waiting someone finally came over and took my order. The lady that took my order looked like she did not want to be there whatsoever. I got a breakfast sandwich and a water. It took 10 minutes to receive my sandwich and I had to ask again for my water. Mind you there are 5 employees working, 1 making drip (which could wait) 1 in the drive through, 2 older ladies gossiping in the corner. Another girl walking around aimlessly with nothing to do. I'm the only one in line besides the drive through orders. I honestly could not believe it. I wanted to walk behind the counter and get it myself. I will not be back. read more

By far definitely the worst Starbucks I ever been to . Very rude and disrespectful and slow read more

Starbucks - Coffee & Tea Near Me - Martinsville, Indiana

Oh, man. If this wasn't the Starbucks on the way back home from Bloomington, I would not go back. Despite the five-person team working there on Saturday morning, I easily waited 15 minutes to order and finally receive my drink. The drive-thru line was wrapped around the building and there was a gaggle of people gathered waiting for their drinks inside in addition to the cash register line that was several customers deep. I don't know if this was just a bad day or what, but with five people hustling around (and they really looked like they were), I just don't know what the problem was. Maybe management needs to consider even more help for busy holiday weekends. As for the silver lining, it's Starbucks -- my drink and my husband's drink were both perfect. We'll probably be back. I'll plan extra time accordingly. read more

Okay, so Bloomington isn't that far away, but Martinsville is a good place to stop if you need to on the trip from Indy. I had some time to kill on my last road trip to B'ton, so I swung into Sbux for a pit stop and some coffee. Located right off SR-37, this place is super easy to make a quick stop. Store was clean, staff was quick and polite, and the restrooms were clean. read more

I had a bad experience here. The cashier never gave back my credit card and I never realized it at first. Luckily, I did discover it, but I was by then 50 miles up the road. I had to call my credit card company and was able to report and then cancel out the account and set up a new one. It will take a couple of business days to get the new card. I then called the Starbucks store there and they did have it but, by that time I had already closed the account. I know that people can make mistakes, but a cashier needs to be more on the ball. read more

It's pretty nice for a Starbucks actually. Fast friendly service. easy in and easy out from 37'

Stopped here before heading out to check out some flea markets for goodies with a friend. They were nice and helpful to me, my friend and her daughter... so I have no complaints. Got my drink reasonably quick considering there were cars in the drive-thru and about 3 people ahead of me in line. It was really large inside and had copious amounts of places to sit inside and linger, if you lived in the area. That part felt like Starbucks' in Washington. Drinks weren't anything standout for a Starbucks, but weren't bad. If I needed a caffeine refill before going to all the area antique/flea markets again I would be back! read more

On the road and drank my drink what was supposed to be a chai latte was a pikes place coffee and I purposely get chai because I can't drink coffee. Super sad because I just wasted like $5 read more

I grabbed a drink to go as passing through town. Inside it was clean. Service was quick. And they had single person bathrooms, major win. I am pretty happy with this as far as a Starbucks goes! read more

I work at Starbucks in Bloomington and whenever I'm traveling, I like to make this location my pit stop. Lately, I have noticed an improvement in the speed of service and overall beverage quality. Also, whenever I stop in, the store is clean and bathrooms are stocked. read more

I don't understand all the terrible reviews on this place. I've been in here a number of times over the past few years. I wouldn't go so far as to say that the service is the best, but every time I've been here everybody has been friendly, and I have been waited on in a reasonable amount of time. Everything I've gotten there has been good to excellent, and they have been attentive and concerned when something wasn't right, which was rare. I was in there about a week ago and the district manager was there. So, if they have been having problems in the past, they are trying to fix them. read more

I stop at this Starbucks on my way to Indy. I find the staff always very friendly and helpful. They are also very fast. Out of all the times I've stopped by (usually in the morning), I've never waited more than 5 minutes for my drink/food. read more

Terrible. We were a few hours into our long drive to French Lick and decided to caffeinate. Roll up to the drive thru and place our order (dark roast with one Splenda and cream and an iced coconut mocha concoction). The line never seemed to move. It took around 15 min for us to get our orders and when I drank my iced coffee you could tell they made it immediately and it sat there, ice melting and all. Total waste of money and time. read more

Great having a Starbucks in a small town. Not so great having this Starbucks in this small town. No doubt there are a few outstanding employees here, but management leaves a lot to be desired. I don't appreciate being at the cash register and watching/listening to a manager go thru her checklist with the cashier while I wait to place my order. The manager saw me and continued until she was done. By the time I ordered I knew staffing details, inventory issues, etc... Something similar happened to me on another visit. A manager was yelling store issues from behind the counter to employees on the other side. What is up with this??? Management 101 lesson to Martinsville Starbucks. You have a front of the house and a back of the house. Honor it. read more

pitiful service. they didn't even ask what size of coffees we wanted and when I asked for the size I wanted, the girl in the window rolled her eyes and huffed. then the girl making the drinks threw the drinks down and rolled her eyes. BAD service read more

Standard good quality coffe but the holes... please fix the two holes in your parking lot that perfectly align with one's car tires to slop the newly purchased coffee upon departure from the drive through. read more

So I live in Martinsville, and I commute to Bloomington and Indianapolis (alternating weeks) - so I'm in and out of a fair number of Starbucks. Lucky me, this is the worst one that I visit - and it's in my home base. I know wait times at Starbucks are usually long, but really, I could brew a full industrial pot and mail it to my house in the time it takes to get a black pike roast some days. The folks are nice but the management here needs revision. It's usually a helter-skelter all out cluster behind the counter most days. read more

It seems that the more popular a business becomes in Martinsville, the service level seems to go downhill. I wish this wasn't the case for Starbucks, but unfortunately, it is. They used to be quick and efficient, but it just seems to be the opposite. It also seems that business owners/operators of popular establishments don't like to spend money on labor costs (who really does?), however, in a place as busy as this, you might need to take a small bite out of that cookie, because customers of Starbucks don't always like to wait for long. I mean, this is a pretty large location and it drives a lot of traffic from Bloomington and Indianapolis, so they need to be on their A-game. Now, that being said, I have always had a positive experience with their drinks being made. They always have made mine correctly and consistently. I love the tiramisu frappucino and their teas. I do like the new pastries and the fact that they have Teavanna tea, now. read more