This your basic Starbucks, and it is not much to look at inside or out. There is a drive thru. Starbucks is also starting to serve their dine-in food and drinks in reusable cups and mugs and on plates. There is a tray near the trash where you place these cups and plates when you're finished. I ordered my usual sugar free vanilla iced latte and turkey bacon sandwich. Both were fine, but the attitude and service of the worker taking orders inside was the worst I've ever experienced at any Starbucks. No smile and frankly outwardly rude. He said "what?!" when he apparently didn't understand what food item I was ordering. After I scanned my app there was no thank you, etc. He just stared at me and eventually said "it'll be ready soon." read more

Had mostly good experiences here but first day was a real flop. The worker was super rude and grouchy. The way he spoke and the faces he made were downright offensive. Felt like he was taking out his anger and bad day on us. Put a bad taste in our mouths for our first day visiting. After that, we didn't have to deal with the staff as much and some other barista was super kind and friendly. So, if it were for that one and only bad visit it would go to a 1 star review but since we went here every day, it averaged to a 3 star since other staff members were friendlier. Interior is fairly basic with not a ton of seating/tables. Food and drink is pretty comparable to other stores. read more

Starbucks - Dining - Coffee & Tea Near Me - Manchester, New Hampshire

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Stopped in with our 3 year old son. Was served be a very impatient cashier. We were kind of she was having a bad day. The shop was nearly empty. Our son was walking around the shop after being in a car for 3 hours. He raised his voice once and the cashier told us "Our policy has changed, if your child is loud they must leave". No warning or ask to try and keep him quiet. We were immediately told to leave. There was one other person in the store. Is this really Starbucks' policy? To ask children to leave? It's hard to believe - given that every single person was a child - and they are all learning how to participate in our communities. Shame on these Starbucks employees. read more

I wish I could put zero stars. You guys made our NH trip terrible. My drink wasn't made correctly, the staff was rude, and when calling the name they were quiet and had attitude. Worst Starbucks ever. Tomorrow I'm goin to Dunkin ... you should probably get new employees. read more

rudest customer service ever. acted annoyed when served and acted like we were inconveniencing Brady. drinks were good but rude team

No dark roast coffee again Oh well, $0. I don't understand how Starbucks can advertise something and so consistently not have it . read more

Much to the lament of most New Englanders whose undying allegiance lies towards all things Dunkin', allow me to review this one and lonely Starbucks located on South Willow street right-quick. Let me just get this out of the way right now: this place has a weird entrance. Since the drive thru STARTS at the complete opposite side of the building, you have to ostensibly drive just PAST the Starbucks, take a right on the road that's actually behind it, drive down about a thousand feet, then turn right into what probably looks like a line for the COVID vaccine, because yeah....it's still gonna be long as hell! All this made mobile ordering completely pointless, of course. I could have placed the order on my phone whilst in the drive thru line itself and it wouldn't have made a difference. Oh, but then I realized my mistake a bit too late. Turns out, you CAN walk in and get your order. I just couldn't tell at first because the suite they're in doesn't look quite like other ones I've seen. See, this Starbucks isn't a stand alone location. It's attached inside a plaza along with its dual one-way drive thru lanes going toward the front entrance. Everything about this setup leads the new-coming patron away from entering the building. I mean, I guess I'll know for next time. Assuming I even order from here again. Yeeeaaah...let's discuss the coffee. It had a weird, minty taste to it. And I didn't order anything with mint in it. I only ever get one of two things: the tall white chocolate mocha with an extra shot, or the white mocha Frappuccino (for the hot days). Neither of these should taste of mint. Ever. I also find it incredibly weird that I had to repeat my entire mobile order to the barista in the drive thru. See what I mean about mobile ordering being totally pointless here? A lot of locals will say I should have went to Dunkin' up the street. But since DD's coffee is lame and I'm a diehard Starbucks fan, I'm giving this one the benefit of the doubt and granting them 3 mysteriously minty white chocolate mochas out of 5. Middle of the road, it is. read more

chills. my entire body contorted as i clutched my abdomen. shivers rang through me back and forth, up and down, head to toe. my cranium pounded as sweat dripped and fell onto my knees. pain stabbed my gut in a rhythm i can only describe as demonic. i tried so hard not to be loud as everyone was asleep. i felt light headed from all the pain and suffering that i passed out. when i awoke, i thought back to the last thing i had. an iced white mocha. with almond milk. except almond milk has never caused such insane amounts of misery, so it could only be one thing. regular milk. whole milk. lactose. i realize my mistake for not karening up to the barista to make sure that they put almond milk. but even so, a salty barista would have put regular milk just to spite me if i had been a karen. in the moment, when my legs turned numb after being in the loo for hours, i promised myself to never go back to starbucks. but then i asked myself, where would i go? dunkins? not in this economy! so here i am. once again. ordering my iced white mocha. debating whether i should karen up the barista to give me almond milk, or be the strong lass that i am and willingly go through the painful process once more. after all, it builds character- the pain. i think ill come back once my bum has recovered. two stars for now.... read more

Ordered a praline latte and croissant today and the coffee tasted like warm water I am So Sad read more

Starbucks - a person holding a starbucks bag and a starbucks drink - Coffee & Tea Near Me - Manchester, New Hampshire

WORST STARBUCKS EVER. the employees here were rude, and the worst in the area as far as updates it's not a nice starbucks at all

They often don't have a dark roast ready to pour. The dark roast at Starbucks is the whole reason to drive 15 mins out of my way.

I've been stopping by the Manchester Starbucks a few times each week for my Starbucks fix. The service since my first review in 2007 has really improved! I've had pretty good, friendly, and quick service on each visit. If there is a line and the primary cashier/barista becomes busy, other friendly baristas will ask the next customer in line, what drink they would like to get started. That's the way service should be to keep the line moving. Since, I usually get just a venti dark roast brewed coffee, the helpful barista has dispensed my coffee and cashed me out at the second register while the primary cashier was still serving the customer before me with a larger order. I can get my "fix" quicker with less waiting, so I'm adding the extra star. read more

Stopped in to order a double shot espresso Machiatto with Half n' Half - dry. It was about 5:00 pm in the afternoon - and this Starbucks was quite busy. There was a steady stream of cars going through the Drive Thru - as well as walk ins. There is a good bit of space inside this Starbucks to work. It took about 6 minutes for my drink to come up. The guy in front of me had an order of four drinks. Drink was strong and delicious! read more

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My first time to a Starbucks... The coffee was WAY overpriced, staff was condescending and the food they did sell tasted old and stale... Somehow worse than the low bar I already expected. Never again... read more

We waited 20 minutes in the drive thru for two coffees. Granted, it was the second week of the return of pumpkin however, Starbucks should be better equipped/staffed to handle the influx of orders for a weekend that is KNOWN to be high traffic. I should NOT be having to wait 20 minutes for a coffee. In addition to the wait time, I had to drive 20 extra minutes to even get to this location because all other southern New Hampshire starbucks locations were out of: sweet cream, pumpkin cream, sugar syrup, macchiato items, and a couple of other items that the list was too long to remember. The only reason this is not a 1-star rating is because the coffee is typically very good. Update: two weeks later, I decided to give this Starbucks another shot and they were out of cream and pumpkin. NEVER. AGAIN. read more

I've never had to wait anything less than 10 minutes at the drive thru....I don't know if its people ordering obnoxious and huge orders, if they're understaffed, or if they're just slow. But it's obnoxious. Actually, as I'm writing this review I'm sitting in the drive thru line. Just for sh*ts and giggles I decided to time it today. I have two cars in front of me until I get to the window and it's going on 16 minutes. read more

We are no longer regular customers. That is my best opening statement. I understand a lot of things, and Covid has changed a lot of things. But, a premium brand set's expectations. Don't open the store if you can't live up to them. They have staffing issues I get it, things go wrong I get it. What makes a premium brand truly premium is the Service and how you handle what goes wrong. We live in Hooksett, the Hooksett Starbuck is closed for the entire holiday weekend, because they know they can't staff it right. We are ok with that. South Willow Street in Manchester was open when we were driving by and my wife wanted her PSL. No Problem. The store was doing drive through only and it had a long line, No Problem. We wait 25 minutes between waiting to order and waiting to get to the front of the line, my wife's order is the same ever time Venti Hot PSL, 2 shots of syrup, skim milk, No Whip, Decaf. They state it back to us correctly. She gets the beverage, all the shots and whole milk. however it is decaf. She can't drink it, it's not that she is picky, the combination of the extra sugar from the syrup and the whole milk will make her sick. We Get It, mistakes happen, I park, I knock, they will not answer. I walk to the drive up window to try to explain, I am screamed at. I am told if there is an issue to get back in the Drive Through line. No Exceptions. I'm sure my wife will still buy PSL from other Starbucks, but this one is dead to us, and I won't support the brand. I drink black iced coffee year round, I can get it anywhere including at home. read more

Always a pleasure to step into a Starbucks when on the road for work everything is always consistent and everyone is ALWAYS friendly. Never disappointed. If you like lemonade - passion tea or green tea lemonade. Awesome for the summer cool down read more

The drive thru for this location seems overly hectic in my opinion. Having the person at the window asking what you ordered and running off to get it or make it seems out of the norm for Starbucks. I am not happy with the accuracy of my drinks from this location either. I find that they use personal suggestions to make Frappachino drinks versus following a specific set recipe per corporate. Side note...... Satellite Radio will not work while you are against the tall building on the left while looping around to get to the pickup window. read more

Super friendly employees and plenty of staff for the Saturday morning rush. Also mobile pick up is on point. read more

Me and my friends went to get coffee, Lilly she was very rude and disrespectful. She had an attitude from the moment we order and she closed the window on us and walked away. Also didn't give the correct amount of change she was off by $30. read more

Friendly employees . Also the coffee is always good. Fresh environment and . Would totally recommend

Coffee was good. The wait time is crazy long. It took 33minutes for our drinks. They need a second location nearby maybe to help out. Staff was pleasant. read more

The food is fine but I'm the dumb person who waited 30+ minutes in the drive thru for one beverage on two separate occasions.

Sweet Jesus. The LONGEST drive thru wait...EVER. We can't even use staffing as an issue anymore

I did an Mobil order and waited thirty minutes for there to be coffee ground in my cold brew. I called but their phone doesn't work. I am very disappointed in the service that I got. read more

Starbucks - a person holding a cup of coffee - Coffee & Tea Near Me - Manchester, New Hampshire

How these guys can only have their drive thru open (because of staffing issues apparently, even though there always seem to be a lot of people working in there) and still manage 30, 40 minute waits through the drive thru for just *coffee* is beyond me. Definitely the worst run Starbucks I've ever visited, and I've been to locations all around the world. You're serving *only* one car at a time (no mobile orders, no customers inside ordering), there will be 10-15 cars in line, and it still takes 40 minutes sometimes? HOW? read more

I watched the worker take my food item (cranberry bliss bars) out WITH HIS BARE HANDS ....not just take them out, wrestle them out of the box....and try to sell them to me. I had to tell him I will not be accepting it and he needed to be wearing gloves or using tongs to be touching food items. He managed to find tongs in the back. So disgusting. read more

Thank you. I have a satellite office around the corner from South Willow and I can't stand any more Dunkin' espresso drinks. If I can't find a good independent Coffeehouse, I need at least a Starbucks to function properly. That's it. read more

Manchester needs another Starbucks! Popular, crowded, long lines. High quality as always. Come on, corporate, open some more! read more

Very relaxing to just chill out and a wonderful display of drinks and food and other products! This is the Starbucks I always go to and will still be for the future! Great for a kid's reward! My mom did that for me when I was younger. Great for traveling meaning if you want a great travel treat here's your place! read more

Starbucks - Delicious!! Great service! If you are around to try or get Starbucks or get coffee go here! Variety of so many drinks and snacks. Relaxing! - Coffee & Tea Near Me - Manchester, New Hampshire

I'm from Illinois and I have stopped at Starbucks all over the country. Without a doubt, this is the filthiest Starbucks I've ever been into. The floors are Dirty and need Need to be swapped and washed. Papers all over the floor, stickers stuck to the wall apparently place there by kids and the tables are not cleaned after use by others. Outside, tables are set up and there are large stains all over the sidewalk. It's so obvious that no effort has gone into keeping the place clean. As an aside, I'm counting seven employees but they all seem rather busy making coffee for those outside in cars. read more

This is by far thee best Starbucks around! The trick is to go in the morning everyone who works the morning shift is amazing and you won't be sitting in the drive through for 30+ minutes like the rest of the day. I made this review because they are so Cheery and kind in the morning one of the barista's even suggested something to me to add to my coffee and it was amazing. And never once has my order came out bad at this location. I know sometimes people wait a long time for their coffee and give a bad review which I understand So I thought they really deserved a good review read more

Clean store, quick, efficient, friendly and professional staff! Customer oriented service! Excellent coffee! What more could a girl ask for?? I highly recommend this Starbucks location if you're looking for a decent place to work, bring your laptop, drink some amazing coffee and enjoy a peaceful environment! read more

Fast, friendly, dependable service. The mobile orders are always ready quickly! thank you!!

What a dump. I swear this was the dirtiest Starbucks I've been in. Trash all over the floor, and sugar/creamer station. I visited this location at 1:00pm, so it was not even busy! read more

Barista was rude. I mobile order the drink and the barista made it wrong and when I asked if he can make it right. He said it was a little late for that when he was still making the drink. If u read the tag it should be the iced before the expresso and he didn't and was rude with that. U don't mess with someone's coffee ever and this Starbucks is always something up. Longer wait but go to the Bedford one. They actually care about people and there drinks unlike this location. Or even better go to the target one as well and get some shopping done in the process read more

Starbucks - Coffee & Tea Near Me - Manchester, New Hampshire

I have been a customer at this Starbucks for 4+ years and had primarily good experienced until recently. On a Saturday I ordered two drinks in-store and was made to wait for nearly 20 minutes. The drive-thru was busy but the majority of customers inside were waiting for their orders, not waiting in line. After realizing that many people who ordered after us had already gotten their drinks and left, I asked an employee named Jocelyn about the delay. She did nothing to address the problem. I wouldn't have known she heard me except for the fact that she stared at me for a couple seconds before continuing to make other people's drinks and make remarks to her fellow employees. I then had to approach the cashier (Elena/Elaina/idk how to spell it - sorry!) who has been at this Starbucks for a while and is the sweetest. She had no idea why the order wasn't fulfilled, explained that they couldn't just place our order at the front of the queue, and refunded and comped us an extra $4, which was kind of her. I did see a number of employees dumping drinks and throwing away cups, so I assume that our orders were on those cups and whoever messed up just didn't realize or care that throwing them away meant that we wouldn't actually get our drinks? Also, it seems like mobile order is unavailable 50% of the time I try to use it and the drive-thru has a history of being randomly closed. If a store can't keep up with the customers, hire more staff. If you can't retain staff or if your staff is consistently as unhappy and rude to customers as Jocelyn was to me, pay them more and treat them better. The service industry can be hard, but mistakes like this just shouldn't happen when the primary job of a Starbucks employee is to make drinks. read more

This location was an extreme disappointment. The costumer service was terrible. My friends and I waited 20 minutes for their drinks and after 5 more minutes of waiting for mine, I asked about it and the drink ticket never printed. I was waiting for a drink that wasn't coming. A simple "We're sorry about that." "We'll get right on that." Would have been nice, but we received none of this. They took their time, made my drink, handed it over as if I'd just ordered it, and gave no concern as to how long we had been there. No compensation, no apology, no cares. Horrible experience. read more

East coast Starbucks need some speed training. I know I'm a bit stuck on this rant, but Starbucks off the West Coast should be required to train in Seattle. They just lose the sense of urgency. I know they're capable, anyone who's been to a dunkin' knows what speedy coffee looks like. Coffee was fine. read more