can't make drinks properly. the kid there doesn't even understand the sizes. N He needs more training. read more

First of i ordered a mango strawberry refresher and told them to add boba. My friend works at starbucks so i know it's 1/4 of a cup scoop of boba (about 20-30). I kid you not, i only got 12 boba pearls. Mind you i payed extra for it. The little twink boy in the window had an attitude and didn't even say hi. Good thing he pressed "no tip" himself 'cause i wasn't gonna tip. L starbucks never coming to this one ever again. read more

went through drive thru because they were having some sort of training. tried to order like the week before and the girl said I would need to drive in a car. I was on motorcycle. when I asked why? she said it was policy. I mentioned that they served me last week and couldnt change policy one week to the next. I asked her name and she told me to call corporate then slammed the window in my face. wouldn't give me her name and when I asked to speak to the manager she said she was the manager. read more

Reliable and convenient. Great coffee, friendly service, and always a good spot to grab a quick drink or relax for a bit. read more

Thank you for the pleasant waiting area and efficient service! Always appreciate the sandwiches and coffee; but the special deals and gift shop are killing it! read more

Very disappointed, to begin with, that their prices are high for the quality they provide. There have been 3 times I got my order wrong, then they got cheap by adding the fruit mango to the drinks. they add only 5 little mango fruits on a medium size order. I order it to be lemonade, and I get it with water?? Some workers have shitty attitudes on the drive thru. Manager and supervisors better train the employees and provide good quality of the order you are paying for. read more

waited 20 minutes in line just to get a wrong order they don't listen. They don't pay attention and they don't know how to move their lines in the drive-through. read more

Friendliest staff I have found at a Starbucks. Inside seating is just average but staff more than makes up for that.

The worst Starbucks experience iv ever had, asked for dark roast with milk and creamer , got just the coffee, go inside to ask for it she pours it on top of the coffee which was already almost to the brim...coffee spilling all over the place ... clueless people that don't deserve to breathe air let alone represent a major brand , despicable read more

Efficient, pleasant, capable of making the drink as ordered and exuding GREAT energy! I love this location! I wish you all were at the Starbucks near me!!! This place is constantly busy and is staffed accordingly! You all make it a pleasure to frequent your location. THANK YOU read more

I always order from this Starbucks and they never leave me unsatisfied they always prepare my drinks with so much care and when I order from Uber they always leave sweet notes on the bag I love getting orders from here! read more

Just a heads up me and my buddy go to Starbucks once or twice a week and last two times was a guy named William and he messed up our drinks and we informed him about it and said that is what we ordered when we didn't and then went on to say u guys watching us make the drinks and that they are not fucking zoo animals and I said excuse me and he said u fucking heard me and when we asked him to remake the drinks the right way he soad he wouldnt do that and eventually he refunded my buddys drink but not mine and when asked to talk to manager he said I am worst service ever and he didn't want to man up and fix his mistake needless to say we won't be going back here and I hope u all think twice then before patronizing this buisness read more

Apperantly the lobby closes at 9:00 even though the store is supposed to be open until 10:00. This isn't posted anywhere. Post your hours and if you want to close early or close a specific part of your store put up a sign. read more

I ordered a cold brew and it had no espresso. I don't know who they have making the coffees but it's disgusting. Not worth $17. Was my favorite location until now. Absolutely gross. read more

I figured it was high time for me to update my review because I have started frequenting this location again to get work done. The baristas during the day are still pretty loud, but better than the baristas that worked there back when I wrote my review. The baristas who work during the evening are much quieter, which I always appreciate. Despite the occasional issues with noise levels on account of the baristas, the service is actually excellent. They are friendly and even gave me two free drink coupons when they had forgotten about my order for a mere five minutes. When I went to redeem one of my free drinks yesterday, she suggested I make it a large because it was free anyway. So, I've been able to get over the sometimes noisy baristas by putting in headphones and listening to music. There are still not enough outlets, but the wifi works consistently very well, which is always appreciated. I'll continue to come here while doing work with my fingers crossed that it isn't crowded like it often gets in the evenings. read more

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The experience at this store is ALWAYS unpleasant and it just keeps getting worse. The store is always dirty--(tables, condiment area, serving area) and the display cabinet is never full--any time of day. They also seem to start to close much earlier than "closing time". I don't like conflict so I never say anything although I wouldn't be surprised if they are constantly arguing with customers. The woman who took my order this evening made a stupid comment after I asker her not too put too much ice in my hot tea. Her co-worker followed with, "that water is about 200 degrees, it's not gonna make a difference", and they continued on and on. I replied, "if you give bad attitude, expect the same or worse". I know people who work at Starbucks and they tell me how great of a place it is to work at--is it because people can get away with treating customers with total disrespect? read more

Starbucks - Coffee & Tea Near Me - Lyons, Illinois

This Starbucks is the go to after the dentist. The employees don't enjoy what they're doing. It seems like it's just a job. But they are young and don't understand that you can make a "job" what you like or not, and thus settle and do a mediocre job. No perks for being a customer like, hello when you come in, and exit greetings... Just "ho hum it's you... another customer".... The order was completed well enough, it's just the service that leaves a nasty taste in your mouth. read more

Starbucks - Son three's drink :-D - Coffee & Tea Near Me - Lyons, Illinois

Be careful they will tell you nothing is on a gift card and toss it when actually there is money on them. Please ask for your card back if they say nothing is on it and check for yourself. I lost $50 because she scanned and tossed it. Also, check your food order was given the wrong item before. read more

Hands down best Starbucks experience, and I'm a frequent customer. We stopped by on our way to the zoo. The drive through line was a lot shorter than I expected. They had everything that I ordered (I've had bad luck with this lately). Lady was very friendly and helpful and order was correct. read more

I gave this location several attempts ... but just no. I found myself making excuses for these people that work here ( maybe they are having a bad morning or day or it's just an off day day ) but I can not stand customer service here! No matter what time of day it is what day of the week it always sucks!! Drinks are so so most of the time. The last straw for me last week on my way to work I went through the drive & when I pulled up to the window I said good morning I'm sorry how much is it? The girl behind that window was sooooo terribly rude! She stared at me , rolled her eyes and said " I GAVE YOU YOUR TOTAL AFTER YOU ORDERED" !!! I was like uh uh so I gave an attitude back and said well I'm asking you now so what is it? & even asking for napkins seemed to be like it was huge deal. I don't understand how employees think they can act that way . People should be grateful & just do your job that YOUapplied for. If you don't like it leave ! read more

"Um we don't have a mango dragonfruit iced tea, we have a mango dragon fruit REFRESHER." ‍ good lord...... I can not stand this Starbucks. I haven't been here in almost 4 months it's always something with them. I stopped coming here because the vibe is so off and I refuse to have anyone of these negative baristas make my drink and consume their bad Ora. I come here to get a caffeine fix to start my day off on a positive vibe. If you don't like what you do don't Effin apply for this position go be a Walmart worker. smh..... read more

Great customer service with several of the staff members. This is a great Starbucks location. I highly recommend going here! They are always so kind and always have my drink ready when I place a mobile order. I also like that they greet you as soon as you walk in! read more

Went there for a cup of coffee. Like Sumatra. And Asked if I can get a Sumatra Pourover Venti filled to the top. and my answer is "Yes We Can". That's what I like to hear. The Customer is still king. Thank you very much for that. Very much appreciated. WP read more

Wow, the SLOWEST Starbucks ever. I go thru the drive thru and literally you will wait 20 plus minutes. I order ahead and its NEVER ready. No wonder there is always a long line. Hire more people, this is ridiculous. I will drive to another location even though this is like 5mins away. Service is way too slow. Only gave it a star because we are required but other then that, it would be no stars. read more

Huge thank you to the manager who comped my moms and I drinks after the nasty experience we had this morning with the Starbucks in Riverside on Cermak, you're the sweetest and we can't thank you enough for brightening our morning. If you want great service with a smile then this is your Starbucks! She didn't have to replace our drinks at all but she wanted to, thank you for doing someone else's job! We need more managers like her! read more

This location does a great job. Food and drinks are usually consistent and the drive thru line moves very quickly. I love their morning staff! read more

I usually stop here on my way towards O'Hare, and no matter how long the line is it stays moving and I'm in and out within 7 minutes. Everyone here has been friendly and usually gives me suggestions on the drinks I order which I love ! read more

The staff is prompt and the coffee is good. There are always peeps sucking up the wifi and lolly gagging about. That is good because that is what this is for. Ample parking conveniently located off Ogden. read more

Starbucks - Knee deep in a soy pumpkin latte - Coffee & Tea Near Me - Lyons, Illinois

This is the first Starbucks that I've ever walked out of. At 6:30pm, they had thrash metal on so loud they couldn't even hear my order. When I said that I can't even hear what she was saying back, the girl made my order (cup of hot tea), half filled and slid it towards me without a lid or cup holder and walked away. Plus she was wearing pajamas...little bit odd. I come to this Stabucks all the time, at least 3-5 times per week, through the drive thru and inside to work. I will NEVER come back after this experience. I'll be going to the one on Cermak and Harlem. One last thing. I come to Starbucks to relax, read, and work in a relaxing environment. Maybe the staff should re-think the kind of music that's playing...there were little kids in the store and all the parents were also leaving. read more

This Starbucks is suuuuper slow waited in each spot for a good 15 minutes & ended up leaving because of how slow they are.

I can't believe how many reviewers are drowning in their own tears over this Starbucks. Are you kidding me? They used too much foamed milk? They used soy milk instead of 2%? Y'all are ridiculous! I had a Vanilla Latte earlier today from this location and it was delicious. It tasted just as bad for me as any other Starbucks I have been to AND I had service with a smile! I know I'm grumpy in the morning before I have my coffee... Maybe that's why all of my fellow Yelpers have their panties in a bunch over this place. read more

My drink came in 2 cups because they spilled on the outside of my first cup and were too lazy to wipe it read more

Starbucks - Coffee & Tea Near Me - Lyons, Illinois

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Horrible service - the worse. They neglect the people who actually come in and order while we wait for mobiles that aren't even there yet and the window orders. read more

Omg the drive thru here is horrible, I have never seen a drive thru so slow. 10min for a cup of joe? This is the only SB I been to that moves this slow (I work in the loop). By far the slowest ever. I don't think they even care. Looks like dunkin will have to do. read more

I have to downgrade my review on this location. I continue to have issues with them messing up my order. There have been too many times where they made the wrong drink. I always go through the drive-thru, so most times I don't realize it's wrong until I drive away. A few times it was obvious because it was a cold drink that was the wrong color, so I had them fix it right there. I frequent several different Starbucks each week and I have yet to have an issue at any other location. On one recent occasion, I drove off before realizing it was the wrong drink, so I actually turned back and went thru the drive-thru. I let them know in the speaker that it was the wrong drink, so they could start making the right one (there was a line, so I treated this like a regular order). They apologized and started making the correct one. When I got back to the window, I went to hand the wrong drink back and the barista said "what do you want me to do with this?" I'm like "I don't know, I guess you can throw it out. I'm not going to drink it." She gave me a look of mild disgust and annoyance, took the drink and dumped it. I now review every drink and food item I order before driving off. I don't do this at any other location because I hate holding up the line. I swear I don't order anything complicated. The only thing different about my drink is I ask for non-fat milk. I've always thought the stands at O'Hare Airport are the worst Starbucks. I now believe these guys are right there with them. I need to find a better coffee shop in my area. read more

Greeted when I walked in. Ok took my order. Waited for my latte and 15 minutes had passed. Not one of the 6 employees asked if I needed any thing else. Of course I asked If I can get the drink I ordered. Took three attempts before one of them acknowledged me. They were way too busy chatting on their head sets to each other. Wow horrible!!! Guess the conversation was way to good to make my latte... How can a manager allow this. Oh wait they were in the conversation as well!!! Not pleasing or acceptable. read more

During the COVID pandemic, this Starbucks was closed for a little while, but once they reopened I was so excited! Their drive through is always long, of course even longer now due to many other ones being closed. The line moved decently and the workers have ALWAYS been so great and my orders are always correct. Not sure why there are so many bad reviews on the customer service. I frequent this location a few times a week at all different times of the day. I have been going a little less lately but I really am very grateful they have reopened! read more

This Starbucks is the worst. The cold foam drinks are always made incorrectly and the never clean the lids on any of the drinks so the cups drip coffee all over you. read more

Hey, just a warning if you ask for a drink carrier in the drive thru you'll get a dirty look and the window slammed in your face. Watch your lids too, somehow it's rocket science to put one on correctly and then your car will be getting its caffeine for the day too apparently. Vote for Bernie tho. read more

Lenny and Jasmine are the best baristas out there! Amazing quality drinks, incredible customer service. I will be coming here every hour of every day. I would give 100 stars if I could, and that's NOT just the iced caramel almond macchiato talking. read more