The drive through was filled to the gills with cars. The license plates from all over America. I parked & went inside and there was no line. What a blessing. 6 staff members working very hard to fill orders, stock and tidy up. Asya took care of me and prepared my cup of pike. This cafe is very pretty and stylish. Very grateful to all the staff. They work very hard for us all. Thanks read more

Starbucks - Coffee & Tea Near Me - Lumberton, North Carolina

We were looking for an afternoon pick me up, after a long day of driving. We spotted a Starbucks and decided to make a stop in. I tried to order ahead online but the app said this location was closed and it definitely wasn't. The drive thru was insane so I figured it would be inside too, Without having a choice, I placed an order inside and luckily there was no line. The line waiting for orders to be made was huge though. Starbucks is truly notorious for being understaffed or having employees who socialize and just don't care. This location appeared to be understaffed because the employee were truly all hard at work. It definitely took a really long time to get the orders made. I can't say I'm surprised though, unfortunately. read more

Drive thru was fast and courteous. Very busy location.. seems like it's right off 95 too which makes it convenient for travelers..hubby got a mocha and I got caramel machioto.. soo good.. read more

Starbucks - Coffee & Tea Near Me - Lumberton, North Carolina

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We always stop at this Starbucks when we travel. Today we got 2 coffees, blueberry muffin and chocolate croissant. The service was exceptional. I was really happy that they allowed me to tip electronically. Thank you read more

Staff is great ... they work so hard in this busy spot. RACHEL was particularly sweet and provided great service !!! read more

Horrible, slow service. They will prioritize mobile and drive-through orders above any walk-ins, so be warned, you will be waiting. Mine took over 20 minutes for a coffee with three people in line in front of me. Also, barista was very annoyed that I even asked about status. read more

Very busy but quick service! Staff was friendly and interacted with every guest in the store. No wait to order inside, although the drive thru had a line. A decent amount of seating inside and plenty of parking all around the building outside. Made our drinks to perfection and even double checked while making them. Very personal. Great experience! read more

Wow, the most jacked up, unorganized, dirty with the laziest starbucks' employees on the planet. Took over 20 minutes for a Grande mocha order, that tasted like watered down rust infused toilet water. Not to mention the drink was less than 2/3 full. And the place was about a clean as a horse stall. All of the employees working on the afternoon of 11-23-2021 should be fired. read more

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Awww man! I was so bummed when I walked into this road side Starbucks to get an early morning PSL and they were out of it!! What!! During the height of pumpkin season, that's a no no! They must be out of their gourd! Literally. The server wasn't very cool about it, like, what ev... but I was traumatized, Waaahhh! Lol!! Ok, I'm exaggerating a little!! There was trash all over the floor. Not the Starbucks standard I'm used to. I ended up getting tea and the group I was with got their coffees which were up to par, service was fast - the muffins looked good, so there's the 2 stars. read more

Starbucks - Coffee & Tea Near Me - Lumberton, North Carolina

i left 3 stars,because of bad service in this shop,usually i drink double espresso every morning in NY,so i ordered same here also,it was hard,two times i get just regular black coffee,i ordered two times and happened same,black coffee,people was complaining and i felt bad,i have never seen unprofessionals in starbucks like this. read more

WORST. STARBUCKS. EVER. The staff was unbelievably slow. There were multiple employees just standing around while one employee was making all of the drinks. There were multiple people waiting for their drinks for more than 20 minutes. The drive thru line was wrapped around the building and the staff was acting like they didn't have a care in the world. Skip this Starbucks and go to the next exit if you're in the area. I, for one, will never stop in here again. read more

Extremely slow at this location. Everytime i come it's a long drive thru but today has to have been the absolute worst that i had to come leave a review for it but there is no way possible the drinks can be so overpriced and the service is so slow. I mean they are good but to be sitting in a drive thru after ordering 15 additional minutes is kind of insane. Sunday afternoon at 4:45pm read more

Dirty with no hand soap in the either bathroom. Staff seem nice enough, but I didn't even see hand soap where the food preparation area was.

4th of July updated hours were incorrect. Wasted gas driving 30 minutes away only to find the store closed. Online hours read 930 closing time, I arrived at 900. Kind of annoying but whatever. I returned the next day cause I needed an Iced Coconutmilk Cascara Latte with Starbucks Blonde Espresso, 3 pumps of vanilla and 2 shots espresso. Other locations have ruined it but this one is consistent and always good. Worth the drive for sure. Pro Tip: I suggest taking the time to order through the app about 5 minutes before you arrive. Avoid the drive thru. And make sure to bring a mask cause I believe it's required. read more

Starbucks - Coffee & Tea Near Me - Lumberton, North Carolina

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They served us days old,VERY stale banana bread. We couldn't even eat it. My fiance was too tired to get back in the drive-thru line and return it. So, basically, we had to start our long drive back to New Jersey with no breakfast. read more

Baristas was super sweet. All 4 drinks were made correctly, no complaints. Delicious. Love that no matter which Starbucks location you go to, you're getting consistency across the board. read more

baristas are usually friendly, definitely agree the bathroom should be cleaned more often. service is fast. only rarely gets my order wrong. but overall not that bad as long as you dont go inside. read more

Well overall as a local we visit here often. The drinks are typically Good. The first complaint I have is that the place has reeked of spoiled milk for weeks. The second complaint is that The lobby closed on a Monday at 6:40 or 6:50 pm while we were inside. Mind you the Starbucks stays open to 10:00 pm. We ordered our drinks and watched countless would be customers leave due to the lobby being closed. Also the mens restroom was in a complete mess as was the women's restroom according to my fiancée! read more

Starbucks - As you can see the lobby was closed 4hrs before closing time! - Coffee & Tea Near Me - Lumberton, North Carolina

I have been through plenty of Starbucks every where. And they all are busy. But this store is nasty! Trash on the floor in dining area and behind the counter. I was amazed at how dirty it was. I know they are busy but a worker was leaving but she didn't clean anything before she left. I wonder why the manager didn't tell her sweep the dining area and wipe tables before she leaves. But she made her two drinks and said bye see you tomorrow. So take it how you want it. I see plenty busy Starbucks else where but they were able to keep both areas clean. I prefer not to stop there and on my do not stop list. read more

It's 1pm and they said their morning shift messed up the iced coffee so now they have none for the rest of the day. They told me this after I ordered and waited in the drive thru for 15 mins. read more

This is by far one of the worst Starbucks we've ever visited. First, they didn't have the lattes that we ordered, they didn't have the muffins we ordered and the staff were extra rude. You would think, at least during the holidays the staff would try to be just a little nicer. OMG!!! Extremely rude!!! I told my husband that we will not allow these jerks to steal our joy during our holiday travels. But quick note to self, never visit this location again!!! Signed, A Very Disappointed Starbucks Customer read more

The worst Starbucks experience ever! I waited over 20 minutes & still didn't get my order of one simple Americano. We were driving long distance so I was not going to waste another minute, cancelled my order & left the place very frustrated to say the least. read more

This is the first Starbucks where I felt like the employees lacked any kind of enthusiasm or caring about their customers. First the drive-thru line took forever to get through. Then when we got to the window the employee wanted to rush us through and was not overly polite. I had ordered an iced cinnamon dolce latte which did not have the cinnamon sprinkle mixture in it. The drink itself tasted weak and not the normal standard you are use to with a Starbucks. Unfortunately this location does not keep up with the Starbucks quality and not one I would visit again. read more

For a Starbucks that's getting plenty of business from travelers, their customer service leaves much to be desired. I did a mobile order of 5 drinks and when I picked them up, received quite the negative attitude for asking for toppers and a beverage carrier. They wouldn't give me a beverage carrier or bag to carry 5 drinks and from the distance of the door to my car while trying to carry 3 venti VERY hot drinks and 2 venti cold ones, received a first degree burn on my arm. Come on Starbucks, you can do better than that to provide customers with some sort of means to carry a large order. Unsat! read more

Starbucks - My burn from holding 1 of 5 drinks from the store to my car. - Coffee & Tea Near Me - Lumberton, North Carolina

Previously was a great place to start your day! Now on the other hand the store is not perfect. Several issues need to be taken more seriously. 1. Entrance needs to be monitored for trash and debris. 2. The cleanliness of the establishment should definitely be addressed. Inside trash cans should be emptied; countertops wiped down (spilled coffee, milk and sugar), floors swept. I will not even begin to address the baristas work areas or restrooms. All you need to do is read other reviews on Yelp. 3. Product management/inventory should be more efficiently managed. No reason to be out of coffee, ice, straws, napkins, etc. 4. The store employees should have more structure. Their should be daily tasks assigned to each employee and executed. Accountability is a key component of succeeding. All employees should be proud and encouraged to perform at the highest level. 4. It seems to be difficult to keep store managers. Management is a revolving door, no transparency and expectations are low. It is of my opinion that there seems to be a lack of respect and loyalty to the employees in the service arena. Many, many employees have gone the extra mile to be available to provide continuous service to the consumers only at the end of the day, Starbucks, in particular, gives them a much deserved increase in salary only to cut their weekly hours resulting in less take home pay. Did all the executives at Starbucks take a reduction in pay or forego a bonus so other employees could continue to support their families? Where is the fairness and justice in this? Sounds like a no win situation for all the Starbuck employees. I will not continue supporting this business. I do know how to make coffee at home and also know of many websites that provide the recipes for the majority of their drinks. Shame on you - STARBUCKS! For closure. The past several years have been difficult, stressful and a huge cyclone of fear, uncertainty and depression. The financial and psychological consequences of the Covid-19 have been substantial to many people. read more

Worst experience ever at a starbucks. Even the one at the airport is better. Dirty, slow, rude and a 92.5 on their sanitation rating serving pre packaged food and beverages. (How?!) Took 15 min to get a latte and they made it so sweet I can't drink it. If in the area and you must have a coffee , drive to the next one in Dillon, SC or Fayetteville, NC. This one is a disgrace to Starbucks. read more

Prompt service without rushing your order. I got the Grande Caramel Macchiato on my first order. It was lightly sweet at first with cream at the bottom but ice the cream was gone, it was more strong. I may mix it next time. I added two Splendas to make it better. The caramel was under my lid rather than in my drink. This is not the best spot for business calls as it was loud with music and taking orders. I would suggest Burger King as its quieter. This Starbucks is pretty big compared to most and plenty of places to sit. read more

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Worst customer service. A small group of us were waiting to order for about 20 mins inside the store. They had 6 employees working. I tried to preorder and the app said everything was sold out and it wasn't. I then drove off before I could even taste my drink and I asked for a strawberry refresher with just a splash illuminates was slightly sweet. It was mostly lemonade and I'm not sure what else they did to it was so sweet that it literally close my throat. My croissant was burnt. I would never go back to the store. read more

Stopped into the Lumbarton Starbucks on my way through NC to Charleston and talk about hot-mess express. Yes, there was a line for the drive-thru so they were a bit busy, but there were spills on multiple surfaces, the pick-up counter was disorganized, the trash was spilling onto the floor, and the other customers seemed frustrated and confused about their order status. It's right off 95 so I'm sure it gets random bursts of people, but I'm sure small tweaks would make worlds of improvement to make the shop feel more welcoming and cared for. read more

It's appears to be staffed well, but it is dirty when you walk in and behind the counter where the staff is working except for the drink preparation area. they scored 97.5 on the state inspection so maybe this is just a fluke but I will be passing by this establishment from now on....someone is removing the overflowing trash at the front door so I'm adding a star. read more

Baristas are always friendly but seemingly aren't all instructed to make drinks the same way. Last week I got a grande shaken espresso. The drink tasted like chemicals so I couldn't finish it. Drinks are often made inconsistently but they should never taste like cleaning supplies. read more

I had by far the worst Starbucks experience here. EXTREMELY slow service and untrained cashier. Took over 15 minutes to order with only 2 people in front of me. Person in front of me had a complex order and the poor cashier had to ask someone else (a barista) making drinks 3 times how to ring it. Also, 3 people making drink but cashier had double duty to make food. Bathroom was also dirty which is uncharacteristic of Starbucks. Also, almost all the snack bins in the racks were empty and almost nothing in the refrigerated grab and go food case. Thankfully I've frequented many other Starbucks and know that the conditions and slow service in this store are the exception and not the norm. With this store I HIGHLY recommend doing online ordering instead of waiting in line like I did, you will get in and out quicker. read more

Driving through from DC back to SC. Stop by to get a drink for all 4 of us. I was falling asleep and needed some caffeine. First of all there was 2 drinks I couldn't get because they ran out of things. Then I had to substitute things to make the other things. We waited in the lobby for 30 mins. One girl making all the drinks for the lobby and she was beyond slow. Then was a guy doing the drive thur and he kept talking to her which was making it even slower. The manager could careless. In no way should 4 simple drinks on the menu take 30 mins. They took time from me getting home. read more

I've never encountered a Starbucks that put a sign on the door stating up front that it would be a 30 minute wait. Hmmm. Went in anyway, there was no one in line, and while the drive thru was busy, there were clearly employees just standing around. Maybe some of them could have cleaned up their filthy store. Also, nothing other than pike place on tap. Never mind, I'll just skip this one. read more

By far the worst customer service ever! It's a group of young employees just sitting in the front with no sense of direction. I politely waited 10 mins to be greeted and yet no response from anyone. If you're leaving Fayetteville and need coffee just choose another spot! It's not worth the hassle. Hire new employees or get those young folks away from the counter. Sheeesh read more

Manager, you have 2 disgustingly dirty bathrooms with overflowing garbage, dirty floors, no soap to wash your hands etc. Absolutely deplorable!!! With over 30 customers currently inside the store you need to get your stuff together!!! Counters your employees are working from are just as messy as the bathrooms too ! read more

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If you want a hot cup of water with no flavor this is the place to come! We ordered decaf which we always get at every Starbucks and I don't know what I received but it tasted like hot water. I dumped it out my car window exiting the parking lot. Too busy in the store to go back in and ask for a refund! Don't stop here! read more

Took over ten minutes after we ordered to just give me my drink when we went inside. There was no line and I was late to school. I had to leave without my food. Waste of money read more

Lumberton is my hometown and I LOVE the fact that we have a Starbucks! I've been here a few times and haven't really had any issues so y'all wanna hear it? Well here it go: We ordered a Reduced-fat Turkey bacon sandwich, oatmeal, and two grande blondes. Our food came out pretty quickly but it took about 10 minutes on our coffee. I thought they must've had to brew it fresh but it turns out that they just hadn't poured it. The barista explained that they cashier was new, apologized and offered us not 1 but 2 slices of Reduced-fat Coffee Cake! Our coffee was piping hot and the cake was delicious! Way to make it right, Lumberton Starbucks! read more

Starbucks - Reduced fat Turkey Bacon Sandwhich - Coffee & Tea Near Me - Lumberton, North Carolina

Very nice staff, but super busy before Christmas, so service was a little slow. Also, agree with previous reviewer that it's a little challenging to get to once you're off the highway. If you need your Starbucks fix, though, it's the place to stop on this stretch of I-95. read more