I stopped by this location drive thrutoday and ordered a ice coffee,I asked for sugarfee hazelnut syrup. Instead of letting know there was no such thing or providing other options, the person kept asking me if I wanted cream or sugar several times. I let them know that I didnt want any. I drive around to the window and I was met up with rudest person ever with the worst attitude! I tried to explain what I wanted he shut the window in my face so I waited, until he opened the window then I let him know my about my coffee,so I asked for a refund instead. He immediately turned his head and called someone named Jerry and then he said REALLY LOUD"I AM NOT DEALING WITH THIS TODAY!" then he slammed the window again. I waited until Jerry showed up at window, he was calm, he apologized after I explained how rude the window person was to me. I will not return to that Dunkin donuts after going for so long sad but not worth giving them my money for ugly behavior. Lesson for them is if you know you have a bad attitude when you wake up dont go to work and take it out on the customers! Also, just realize the truth, the service industry where you are customer facing may not be the job for you. Needless to say, I went to McDonald where they were much nicer!! read more

3.13.23 Hubby and I stopped in to grab a donut each, French cruller and glazed chocolate, and a coffee for my husband. They didn't have the sour cream donut, which I like. Limited seating, yet comfy and intimate. Hubby said cashier was inattentive and he had to repeat the order. Said she shouldn't be working the register. Donuts and coffee were good and what you would expect. This location has a drive-thru. There is also a self-serve tablet at the counter to place orders. read more

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Caramel craze iced signature latte, Bacon Egg and Cheese Everything was actually good I would go back. read more

Dunkin' - Caramel craze iced signature latte, Bacon Egg and Cheese - Donuts Near Me - Lumberton, North Carolina

08/05/2021. Don't bother to visit this Dunkin today as there is no access to interior so no restrooms, PLUS ALL THEY HAVE IS DRINKS, NO FOOD!! Why? Appears they got shut down for lack of cleanliness according to the posting on the door. Don't bother making a detour from the highway. We did order coffees and they were made wrong, and they weren't filled!! Sorry no second chances with me on this one If this review is helpful and saved you a trip please give it a thumbs up. Also for those who NEED to use this exit, head over to the Mc D's as they are fully open with a 97 score for cleanliness. Ordered our breakfast, guess the bagels will have to wait until tomorrow. read more

We ordered egg + cheese (I'm a vegetarian) and ham, egg, + cheese on English muffins. We were told they didn't have EM so it had to be on biscuits so we agreed. Waited TWENTY-FIVE minutes for this. I don't even know wtf this is, what a colossal eff up by both the cashier and the girl making the sandwich. I feel like I got robbed. Worst Dunkin experience ever. Someone needs to Undercover Boss this hot mess of a place read more

Dunkin' - This was sup to be egg and cheese on a biscuit, and ham egg and cheese on a biscuit. Wtf to the cashier AND the girl making the sandwich - Donuts Near Me - Lumberton, North Carolina

Holy moley this place is understaffed. We stood inline for a while and then raised the white flag. We even tried to circumvent the line and went to the drive thru and left their also. Others behind us also decided it was not worth the wait. I can only give this place a 1 for the worst staffing on a Saturday in a clearly busy area. read more

Dunkin' - A line! - Donuts Near Me - Lumberton, North Carolina

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Very funny reviews, we pulled into drive-thur wondering what would go down. All went great, tasty sandwiches and nice coffee. Easy and pleasant folks. read more

Cannot go inside. Please change ad. Feel sorry for employees/ not enough/management( own ship) needs to be more involved So sad read more

They have new managers great staff. They are trying hard to get better customer satisfaction and doing a great improvement. Clean store new items good drinks. read more

Very clean, courteous, and understanding while we were on our way home from the hurricane hitting. They allowed the kids to use the bathroom and come inside to sit down for a bit during the b.s. covid crap. The drinks were made deliciously, sandwiches were actually made well and not everything sliding off the one side. My son actually had cheese in his wake up wrap. The cashier was really understanding knowing we were rushed out the vacation rental so fast. read more

It took seven tries for us to find six donuts that they had ready. We ended up getting two kinds of donuts. Why go through the motions of letting us keep picking different kinds when you know you're out of almost everything in the middle of the afternoon. The glazed originals and Boston Creme were very good. It just took us a long time to realize they were the only options. read more

Stopped on our drive at 10:30 AM and the place was absolute chaos. Both the drive thru and in person lines were backed up, the employees were screaming at one another and arguing with customers. The only working restroom was the women's. It was filthy and didn't have a changing table. read more

Jerry, the manager, was just plain rude. Messed up my order. I called and he said to bring in the mistake and ask for him when I came in. I arrived and asked for him, but he wouldn't come inside from his smoke break to even apologize or acknowledge the mistake. The girls inside were really nice and fixed the order for me, though. I had also called earlier today with a question about a product and he said that I needed to hurry up and ask my question because he was busy. read more

Excellent! Clean and friendly. Good coffee. Highly recommend. Good service too. Very pleased.

Staff was nice. Comfortable, open, quiet dining atmosphere. Upon walking in, the bagels/bakery racks were completely empty. I asked if they had any bagels in the back and they said they had everything except plain bagels. I asked for two cinnamon raisins and ended up with an everything bagel and a blueberry bagel... not a big deal, but the staff seemed to not know what they were doing. If they had some better management, I think this Dunkin' would be better. Nevertheless, the bagels tasted good so overall, they need to be more prepared. read more

Dunkin' - Donuts Near Me - Lumberton, North Carolina

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Just did a mobile order, the app was great, but the store's ability to fulfill the order and customer service was terrible. The mobile order was sent 15 minutes prior to arrival; it included 3 coffees, a hot breakfast sandwich, 1 specialty donut, and a half dozen donuts. 4 or 6 employees couldn't handle 3 customers already in the store at the time of my mobile order pickup... the store was not busy at all but too disorganized and chaotic to keep up. I was not greeted or helped when I got to the mobile / online order counter. An order was there waiting, but couldn't see the order name or number, and half of the order was missing despite I paid for the entire order over the DD app. I told the clerk what donuts were missing, had to repeat the order a 2nd time. Clerk got confused with an order of 7 donuts and a half dozen box, and simply didn't give us the 7th donut.... so I had to yell for it and another clerk bagged it. No napkins were available for customers. How can a store team of employees be so disorganized and not filling complete orders when the store is not busy. Employee attitude was not pleasant, no hello, no thank you, not wanting to provide a pleasant customer service experience from start to finish. I'm glad we didn't do drive-through service, we wouldn't have gotten our donuts. read more

New restaurant and new crew! The staff is becoming more knowledgable about their products and faster checking out. You can take your time picking out and learning aobut their products when there's less crowd. You can buy North Carolina DD mugs and fresh ground coffee at the entrance. Free WIFI, easy to get started, and recharge your devices. There's high stools for seating at the bar with outlets, booths, and low comfy seats to accommodate date any party. The donuts looked nice but not much taste to the ones with just icing on top. The blueberry cake donut is usually good anywhere so I wasn't disappointed. The toasted coconut cake donut is my most favorite following the butternut one! Flavor and sweetness throughout! The donuts aren't fried unlike KK, DD much healthier. The survey gives you a free donut with a med/lrg purchase. I like the deco too and outdoor seating. I hope they'll add umbrellas to the tables for summer. I'm enjoying the perks program/app. I got a free medium drink after registering my card too and for my birthday. Bring your friends and chillout! read more

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Just stopped in right when they opened and Rashauna helped us. For being at 5 am she was super nice and kind. She made the early morning experience for being on the road for hours and super nice a great experience! read more

I just want to give a shoutout to the nice and friendly workers at Dunkin' Donuts thanks for the warm welcome southern people are the greatest read more

I used to go to this dunkin like twice a week and there was always a line in the drive through but it move fast, these past three months that I have been going the line has moved so slow that I was almost late for school one morning and I used to always get the same doughnut ever morning and they would always get it right but in the past three months they have got it right about two time and the rest it had been wrong! read more

I've been getting coffee here every morning for awhile and have not had a problem yet. I get what I ask for fast and the service has been great . The ladies have always been super nice read more

Stopped here on a road trip. The location was clean and well staffed. Staff prepared drinks correctly and happily added missing whipped cream. Our less ice drink was still filled up with coffee goodness. Breakfast sandwich and hash browns were on point. They had cute ocean themed decorations, which was a nice touch. Stop here and you won't be disappointed. read more

I went to drive thru at 700 am as I was going back to NY. I ordered a coffee with half and half and Splenda, I received a decaf black. We ordered 2 everything bagels with bacon egg and cheese. We didn't open bag until we got a bit on highway. Instead we had 5 hard and burnt bagels with cream cheese, Thats when I discovered my coffee was black as well. That was also the time that I noticed that the next rest area was 75 miles away. I was not happy at all. My husband tried to eat one of those bagels and almost broke his tooth. I feel very bad for the family of 5 that didn't have their breakfast or had to share ours. This started my trip in a bad way and I was not happy without my coffee. read more

Horrible service, employees are NOT friendly, and act as if they know absolutely nothing about the food & drinks. It will literally take you 20 minutes to get through the drive through. The food and drinks are not all that great here either. The first time I visited my croissant was cold & the next time my bagel was burnt. read more

We just stopped here on our awesome couple's road trip back from South Carolina (we were all attending a wedding and decided to make a weekend of it!). After stopping off at South of the Border we were all just HANKERING for a hot cup of joe and decided to pull into Dunkin' Donuts. Now, I know this is a chain and their coffee isn't top quality but these two ladies (Lauren D and another fabulous woman) went above and beyond! They took the time to make sure we were all satisfied with our beverages and were willing to help us any way they could! They had us laughing and turned our already hilarious, fun, awesome and great road trip into an even better one!!! Everyone run if you want to get a decent cup of joe and a great laugh! read more

manager is rude to customers and no consistency. food is always burnt if it isn't in the confines of a tortilla

Great DD coffee, freshly brewed and the munchkins were fresh! A bright spot on a country drive. Glad to find them!

For a quiet atmosphere with a bright open layout it gets my praise. Service can be slow at busy intervals and that's not to say the employees here aren't friendly; but they're understaffed at times and it's not their fault. Nevertheless, it can be quick at times and they're quite a cheerful staff overall. read more

Seems like they needed one more staff member to run smoothly. They did a pretty good job of keeping pace, but they didn't have any chocolate frosted donuts ready, and there was a little confusion getting the order before me put together. But I went for the coffee, and it's pretty darn good read more

Super nice employees and fairly quick service considering that a breakfast rush started! Thanks guys! Needed that coffee!

I agree wholeheartedly with previous reviews that state this Dunkin' Donuts is understaffed... There wasn't a single soul other than myself in the lobby/waiting area and it took a staff member 7 minutes to greet me. I watched one employee walk to the front, check on tea and coffee at least 3 times, and never even noticed me walking around in front of the checkout counter! The employee that took my order was kind, but never apologized for the wait (like I said, I was the ONLY person in there and no one was in the drive-thru so I haven't a clue as to why it took someone 7min to greet me let alone notice I was there). There should be a bell on the door or something to let staff know a customer has walked in...or, ya know, more attentive staff. 3 stars simply because my food was tasty and inexpensive. read more

This place was horrible, bad service don't know what they are doing cut you off before your orders actually done, been waiting 45 minutes for 2 coffees read more

I love dunkin doughnuts. This place has really good doughnuts and coffee. There food is always so delightful and I love coming here every once in a while read more

Second time we've been here. Both times late & close to closing. The cashier was still courteous and we check out smoothly. The selection of donuts were slim but it was 20 mins before closing, which makes it understandable. But it caused me to try a new donut; the key lime is delicious and is now my new favorite! We ate outside and the area was clean & surprisingly quiet with being beside a major road. However there was no place to put our trash & the clerks locked the doors so we couldn't throw away our trash which is the reason for 4 stars instead of 5. read more

Ordered a 'toasted everything bagel with cream cheese' to bring home only to find an unacceptable scant amount of cream cheese. When I returned there were all new faces and blame was placed on the new hire. I did leave with a freshly toasted bagel with an acceptable amount of CC and a tub of CC for the 1st bagel, in other words, a two for one. Thank you DD, but please consider training employees what the norm is that people are looking for and expect from one DD to another. read more