I was so happy to see that Starbucks finally added a separated matcha menu in their app, with quite a few interesting specialty matcha options. They used to only have matcha latte under the tea menus. I used my stars to order a venti iced double berry matcha (with extra strawberry puree, 2 classic syrup, light ice, and almond milk) as my afternoon snack on Sunday around 3pm. The drink looked beautiful and tasted yummy. This location has plenty of seating, both indoors and outdoors. Staff are always friendly. I really missed the days when it was a Starbucks Reserve and they served the siphon coffee in the bar area. It is still one of the better Starbucks, and we often make a point to stop by here for our morning coffee on the days we walk our dog to Vasona park. I would try to avoid weekday afternoons on school days when the store would be packed with kids, though. read more

Starbucks - Venti Iced Double Berry Matcha - Coffee & Tea Near Me - Los Gatos, California

No idea if I went on an off day or if this is a typical day since this is my first time ordering from this Starbucks. This Starbucks is surrounded by health clinics; therefore, a ton of workers frequent this location. However, experiencing other multiple locations with similar characteristics, I never had to wait for my drink especially for 18 minutes (and no I did not order a complicated/customized drink)... additionally, they made my drink wrong but I drank it anyways because I was not going to wait another +18 minutes. Baristas were nice but you can tell, sadly, it's very superficial. Lots of sitting indoors and outdoors. Twenty minutes parking with tight spaces surrounding the building but there is also underground parking with larger spaces. Will I come back? Highly unlikely. Although I appreciate finally having my first holiday drink in the United States! read more

Starbucks - Holiday hours 2025 - Coffee & Tea Near Me - Los Gatos, California

I've been going here regularly about once every 2 weeks for many years. The service is usually good. Some times I see a familiar face at the register and they know my name and order right away so that's nice. In the last year I go much less often since they stopped carrying the yogurt with strawberry and granola cups as those were a favorite. The new versions are awful, lol. Also I have to complain about dogs in the store. Apparently they don't have a policy or don't enforce it. Today some guy brought in his huge shaggy dog next to me in line and it smelled. :-( read more

Stopped by this location right before a doctor's appointment. The 2 baristas working behind the counter were very nice. The one that took my order was super helpful. I was telling her I was bummed how they discontinued toffee nut and she was able to recommend pistachio which is really good. I'll definitely be back. read more

This has to be the most convenient Starbucks in los gatos/san jose area off of hwy 85. I'm hooked on their venti oak brown sugar shaken espresso It's really delicious . The staff here (barrista) are super nice I always tip them a few bucks. read more

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The workers that were there when my brother (23 y/o) and me (30 y/o) walked in completely ignored us for like 5-10 minutes until I spoke up to the only female worker who had her back turned making breakfast sandwiches. We were apparently in front of the mobile order pick-up but neither of the two male baristas facing us acknowledged us despite making eye contact with us several times. We ordered and paid but the customer service was nonexistent, despite the lack of customers and it being extremely slow. The young men working gave off very entitled energy! Horrible service and overall experience, don't waste your time! read more

Starbucks is too expensive to mess up orders, than expect you to come back, waste your gas and time!!

Always great! Staff is friendly. Definitely recommend Starbucks for drinks and most of their food.

Amazing service! After a long early morning drive, we were here before the crack of dawn. Adrian and Elijah greeted us with friendly faces and made an excellent pour over. Thank you both for a great start to our day. read more

Open so early . Pour overs ! Elijah and Adrian had breakfast and pour overs on the way; with a smile on top. Great crew. read more

Worst locations ever. Messed up on two drink. I ordered venti, light ice, ice shaken expresso, with 5 pumps of vanilla syrup, oat milk, vanilla sweet cold foam. My bf goes to pick it up and it straight up brown???? Where's the oak milk??? Where's the cold foam????? So freaking disappointing. Don't go here they will mess up your order and leave you with bad drinks. read more

First time at this Starbucks barista made my drink wrong , drove all the way back to have them fix it , it was super watered down and barista wanted to just add cold foam on top of my drink she wouldn't replace it and made me buy a whole new drink, baristas name was Emily read more

Christine may have been having a bad morning but bringing that kind of energy to work and giving attitude to a paying customer who is not giving attitude is not only unnecessary but absolutely unprofessional and RUDE. I get that this location gets busy in the morning but this is not how someone wants to start their day when they are just trying to grab her coffee. Thank goodness her other coworker with long greenish hair in a ponytail was super sweet and noticed that their coworker was being rude and tried to sweeten the awkwardness and situation as I was so shock the way Christine was speaking to me. I definitely think Christine needs to check her attitude and learn how to speak to customers. read more

I'm not sure why the lackluster reviews, but both times I've come in here have been great. Pre- Covid this was a bustling Starbucks that was usually packed from mostly people who were coming in for their to- go orders. The interior doesn't really have too much of a "cozy" feel and parking is sparse right in front. Both times I have come, I had to park in the underground garage. No biggie. The walk isn't far at all. This location is perfect for when you exit off the freeway and need some coffee. It also happens to be right across from Good Samaritan Hospital. The service here is efficient, friendly, and quick. When I came in the other day, it was nice to see a clear path taped on the floor to direct incoming foot traffic toward the register. In the waiting area, there were clearly marked "spots" for where you could stand to enforce social distancing. Get your coffee fix. Can't go wrong here. read more

Starbucks - Don't step on the hot lava!!! - Coffee & Tea Near Me - Los Gatos, California

These guys had doors locked at 7:22 pm when published closing time is 7:30. This is not right. They saw me outside and shook their heads as in saying "we're closed." If your employees have to do 1/2 hour of closing duties, state your published closing time as 7 pm so employees can leave by 7:30. This is not the customers problem: it's corporates problem. read more

Employees were so nice and sweet in their words and actions. Walked in and was said "good morning!" to twice! Also the interior is nice for studying/chatting. read more

Ordered a drink and waited over 30 mins only to find out my order was completely skipped. Really didn't help that the barista had a smug smile afterwards, avoid this location and drive to the next coffee shop, you'll still get your drinks faster. This is exactly why I make my own drinks at home. Only reason I stopped was cause I was at the hospital nearby visiting my grandmother and my grandfather asked for a cup of coffee. read more

Starbucks - Waited 30 mins just to find out they somehow skipped my order. The baristas smug smile afterwards didn't help. - Coffee & Tea Near Me - Los Gatos, California

Huge shout out to Christine, supervisor, and her team of Bella and Rameen, working today's shift. I spent some time doing some work and witnessed how professional and friendly they were towards everyone. At the end of the day, you get to see how people's day was when they come to the store and no matter what Christine and her team treat everyone as they were royal family - with professionalism, respect and friendly attitude. Thank you! read more

Starbucks - All-Star Team - Rameen, Christina and Bella - Coffee & Tea Near Me - Los Gatos, California

Great service and helpful staff! Location is great & close to 85. The only negative is parking is limited.

So decided to run in and get a personalized hot chocolate. So excited. "Oh no.'.. They don't have the mixer...... Oh well I'll try something different. Please just add the nutmeg... "Oh no.' they don't have nutmeg either. ... ... Weird experience, but fortunately not worth the liquid gold prices when do many items not available. . read more

This is one of my favorite Starbucks. The baristas go out of their way to make sure that whatever you order that it is prepared just right. I must also add that the cashiers are always so nice. I love the feel good vibe of the cafe. The store is beautifully set up with all the extra coffee accessories perfectly lined up on the shelves waiting to go home with you. The food and coffee is served at the correct temperature. Thank you for your hard work and caring for customers the way you do. read more

Starbucks - Delicious green tea latte - Coffee & Tea Near Me - Los Gatos, California

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The vibe is efficient Starbucks! Rita is super warm & helpful. Took my order & quickly made my order! Made it to work on time! Would order everything again! Woohoo! read more

Without question I am not fan of Starbucks in general. Unless you are getting a mixed coffee beverage, the plain old regular black coffee is meh at best. I usually stick to the iced tea when I go. SO why the 4 stars you may wonder. First and foremost the crew that was on today (around 11am) was super friendly and personable. The customer service experience was excellent. The other reason? They had the coffee ground out for collection. Since that is and of itself kind of a bizarre statement so a little explanation is in order. Many Starbucks (and the whole corporation) claim to save the grounds for anybody interested to use for compost or as a general soil amendment. I gather its a bit of a pain because every Starbucks I have ever been into, including the one less than a 1/4 of a mile from my house, NEVER have any available. I have stopped asking. Not this outpost. They had a 20 pound bag of grinds ready to go as If I had called ahead. Perfect to add to my composter. Compost aside the iced tea I had was pretty good. read more

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Parking kind of sucks, There's very little and it's super crowded, plus it's hard for cars to turn around because it's almost as narrow as a one lane road. The drinks are made really well, we got a café latte and a pumpkin spice latte. The cake pops are awesome, and I also got a cheese danish. The cheese danish felt like it was soaked in a bit too much oil. It felt like an over oily donut texture with a dollop of cheese in the middle. Haven't had a Danish like this before, but still not bad to satisfy an afternoon snack craving. read more

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very nice ..nice service.neat and nice place.clean address...staff are neat and drinks are great...

Ordered on the app and it tells you when your order will be ready for pick up. Staff wears masks and your order is ready as promised. Super fast pick up. read more

Positively the most disgusting Starbucks I have ever been in. The guy taking our order had long shaggy hair and was running his hands through it and then touching our food. So that was fun. Go to use the bathroom and it looked as if it hadn't been cleaned in literally weeks. See the super fun pics. DISGUSTING and will never return! read more

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I was visiting another business in the same building and it was my birthday so I decided to stop in and get my free birthday drink. There were a few other customers in the place but it was not too busy. And since no one can actually hangout anymore with Covid restrictions, it was all to-go folks. I ordered my Grande chai latte with soy and a piece of pumpkin bread. I paid with the Starbucks app which allowed me to use my birthday coupon. All I had to pay for was the bread. Both items came up fast. The chai was how I like. A bit of spice but not too strong. Some Starbucks will put in too many pumps of chai and it gets too spicy. This one was good. Also some that they heat up the pumpkin bread. Its one of my favorites and since they have it year round now, I get it often. A good local Starbucks. read more

My only issue with Starbucks is all the political VS and the fact the coffee is rather weak! The consistency factor is good and for the most part the employers are informed Nd do the Service job they are hired for! I've been to 50 different easy and now reviewed eight different! Enjoy read more

I have been a Starbucks partner for almost five years now. In those five years, I have gone to many, MANY different Starbucks across the USA, and even some in other countries... and this is, hands down, the BEST Starbucks I've ever been to. My main full time job is here in Los Gatos, and I work as a part time Starbucks barista at night. I always come here every morning, and they are always quick, and make my dirty chai taste amazing every single time. Thank you so much!! Love, a 222 partner read more

Starbucks - Coffee & Tea Near Me - Los Gatos, California

So so painfully slow. Incompetent. No communication and honestly not very bright. Is this how all the Starbucks are becoming. Poor service and employees that are not properly trained or don't have the mental capacity to work there. Or they just don't care. I'm going with the latter. read more

Slow during rush hour. Small parking lot, short staffed, but friendly. Too friendly. Chitchatting with customers without urgency to deliver orders while 20+ customers wait. Skip this one if you're in a rush. Faster to drive further away and get your coffee. read more

We ordered online and still had to wait 15-20 minutes just to tell us that they didn't have what we wanted.

This is the only Starbucks that doesn't screw up my drink. There was a guy that used to work there... thank god hes gone because what a hot mess he was. I emailed the district manager once about it. Maybe he made a change? Top 3 Barista's hands down is Brandon, Connor and the chick with the color hair. They remember me, my drink and can multitask like no other. There's also a middle eastern dude who is pretty kick ass too. I feel like I sometimes don't see a name tag, so sorry I can't do an official shout out! This is my fav location in LG/Campbell-- I would go out of my way to come here even if it meant driving past 2 more Starbucks. read more

Parking sucks here. There's good time and bad time to come here, you're never know since it right on the main strip. Customer service varies, sometimes it's good, sometimes it's bad. read more

Parking is a little tight in this location. Pick up a Subways next door and a coffee from here. I came here looking for some sugar and got a hot chocolate and a cake pop. Employees had friendly smiley faces which was nice. read more

Waited a long time here for our order to be wrong and after correcting it the cup was covered in coffee which I had to wipe up myself. Also, not sure what has gotten into the baristas but they are anal about every small thing going on in the store: "don't stand there, don't sit there, too many people in one spot", never a please or thank you. Good Lord people it's a coffee shop not a training grounds. Maybe if the focus was more on getting the orders out correctly and less about barking orders the shop would be in better shape. read more

Before my appointment at Samaritan, I had to try and gulp down more freaking water but w/o something sweet or savory consumption, drinking plain water is an impossible mission so I drove across the street (parking is TINY, BTW) to get me a spinach wrap. Lines were long but was executed rather quickly. Kudos. The wrap took a bit of time but that is because it needed to be thrown in the convection.. the spinach wrap is the only thing that I saw that was close to being guilt-free or "healthy" but it was very bland so for those diet fanatics, bring Tapatio for flavoring! I didn't get a beverage but my experience was very decent. No complaints. read more

I love some of the people that work here but there isn't a slower Starbucks. Generally, there are gobs of people waiting for their coffees. One night, I went in there to pick up a mobile order and no one was at the bar and so they didn't even get the order until I got there and summoned someone from the back. AND TODAY, I heard these words... "We're out of soy." At 2pm!!! Starbucks, you have ONE job... to make coffee for all people. So you run out of soy and you just don't bother to get any more? Well, hey, all of you dairy-free folks that like soy, sorry but you can't have your coffee today. Now you have to go to another Starbucks because this location has RUN OUT OF SOY and no, they didn't buy anymore. Look, all dairy-free people aren't created equal. Not everyone wants your completely yucky almond or coconut milk chock full of unhealthy crap. This location is just all together inefficient. read more

Best Starbucks! Never a crowd or long line. The staff is always friendly, quick, and cheerful and they know their customers. My drink and food orders always arrive tasting excellent - no extra spices needed and I never get shorted on the milk in my lattes. You will not have to wait for online orders either. This store takes care of the customer in the store first. Awesome! Thank you! read more