I stop by this Starbucks once a month or so. I always order in the cafe and service is quick, mornings and evenings. Baristas are all friendly. Jessica often takes my order and knows what I normally get which is nice. Natalie is very good at making the drinks taste good. Cafe is always clean. Oleato drinks are awful though. read more

I stopped into this Starbucks to get a coffee really quick on my way. The servers were really nice. I got my coffee and was out quickly. It looks like a nice cafe to spend time in. I highly recommend this Starbucks! read more

Starbucks - Coffee & Tea Near Me - Long Grove, Illinois

I've been here probably 50+ times since they opened. I usually work here for 1-2 hours, but sometimes I just mobile order after dropping off kids at high school. Drive-thru and mobile orders are always busy. The crew has changed over the years but Ashley is a rock star that has been here a while. Always friendly to me and the people around me. They even remember my order. They work hard and move quickly. Having been here so much I get to observe how they treat others. They seem to be always making it right when the customer doesn't like something. Frequently, people sit outside with their dogs and do a great job of keeping the area safe. The one thing they could improve on is fixing the lock on the front door. It's almost humorous at this point. It randomly locks from outside and people are looking inside trying to get in. Doesn't happen often and they quickly fix it, but I think the door is cursed! read more

Fast & consistent - mile long drive thru, mobile pick up or long wait in store, I can count on this location to be efficient on my orders especially when picking up something before my commute to work. This Starbucks has a cute cafe vibe with plenty of seating. Baristas are always friendly. read more

My experience at this Starbucks typically is positive,however,my son (ASD) and I went inside due to the long line on our most recent visit (4/8) . My son can sometimes wander and stim and has a coughing tick that we handle and try to keep him regulated. The front cashier couldn't have been more rude to us. She seemed quite annoyed and bothered by my son's behavior. I hate that this experience leaves me to leave this review but all patrons should be treated the same. We'll stick to the drive thru or visit our more friendly starbucks (Lake Cook /12). read more

This Starbucks seems to not be very speedy. It's the third time now I ordered via mobile and the order takes a long time. I ordered an americano. It took 12 minutes from the time I ordered. Worse yet I while waiting i decided to get a bag of espresso beans. I waited a couple minutes while the Starbucks guy at the register talked to someone he knew. I changed my mind as I was in a hurry. This store needs to step it up. As a side note 2 cars were in the drive thru and 1 person in line inside. read more

Went to this location recently, and we were waited on by Margaret at the drive-through.. she was so nice and personable. I just felt the need to leave her a review. Great job, Margaret, keep up the good work. It's people like you that will keep us coming back to this location specifically even if it is a little bit further away from where we are. read more

My neighborhood Starbucks which always has a long drive thru line. The staff is always so fun and friendly with a smile on their face. They are quick and efficient. Thanks for always providing me my morning pick me up!! read more

Excellent place with a staff that goes out of their way to make things right. There was an odd glitch in the app, but they made sure that everything was taken care of immediately. It's a nice, clean atmosphere, and just a bit hidden away comfortably. This is my new Starbucks to stop at when I need my fix! read more

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It's a nice place to chill and hangout. Starbucks are always pleasant, comfortable, and relaxing. Recommend for a first date or at least a nice first cup of coffee. The interior space is big, study spot. The staff are super nice and great, college life and work atmosphere. They make your coffee good and strong just how I like it. The coffee is fantastic! The food is excellent! Diverse staff if you're wondering, indoor restroom available too, spaces and clean. Staff walking around cleaning the tables often which is nice. I recommend coming here to relax, its cozy, and comfy which is nice. So go experience it yourself. read more

Thanks for looking out for my health today Starbucks. But my Bacon Gouda egg sandwich didn't have any bacon on it today.

Sometimes I feel like I'll never be able to break free from the shackles of Starbucks. I've used both the drive thru and gone inside of this location. There's not much too it, the service is pretty good. The location can be a bit awkward to pull in to, depending on where you're entering from. Parking and seating can also be full at times. As always the coffee is deliciously consistent. read more

This is my absolute favorite Starbucks! It's like walking in to "Cheers"! It's a quaint cafe feel, where everyone knows your name, your drink, etc. the employees are beyond kind. Come check it out for yourself! Maybe you'll see Norm(aka Brian) in his corner booth! read more

Starbucks is known for having good crewmembers, but this team is exceptional in their customer service. Warm, friendly, and when I have a question, they are not condescending at all. Even more helpfully, they seem to anticipate the question I might ask next and offer the information I'm going to need before I can even say it. And they say it with a smile! Today, when the barista handed me my beverage, she actually said "I made this with love!". Highly recommend this location. read more

Was waiting there for my mobile order even though they never bothered to make half of it. They should've communicated with one another instead of just watching me wait around. The guy knew I was waiting for my other half of the order. The people weren't even apologetic. Bad customer service. Make sure your order is right before leaving read more

I love this Starbucks! I always have a great experience here. Today I tried to order a s'mores frappuccino. Adrian (sp?) politely informed me it was discontinued which was a bummer, but I ordered a mocha frappuccino instead and asked they add some marshmallow syrup. I got to the window and they recreated my drink just like the s'mores frappuccino with the graham cracker crumbles on top and mocha drizzle inside the cup. This made my day! A+ for the great customer service. read more

Starbucks - Starbucks Frappuccino - Coffee & Tea Near Me - Long Grove, Illinois

This coffee place was delightful. Great desserts and coffee. They never mess up my order and I'm pretty picky with my coffee! It was prepared exactly like I asked. I was greeted by the staff and made my experience exceptional and were patient with me when making my choices. They were very friendly and had excellent customer service. I will say that the staff here were AWESOME. Nice and cozy. Very clean, nice atmosphere. Bathroom was clean and plenty of seating. Great service with genuine smiles. Thank you for making my day. Looking forward to returning in this location read more

This Starbucks has a great crew and the coffee is always perfect, particularly the Nitro cold brew. Almost like having a nice cold Guinness! read more

Breakfast sandwiches are fine, but they're pre-made and just heated at the shop; my coffee experience has been touch and go--seems like it depends on who makes it. They make a good Carmel macchiato, but my drive-through requests for dark roast w cream and sugar is always inconsistent. There is one younger woman who covers the drive-through and is super friendly and wonderful, and should always work the window! read more

Used to be my favorite... not anymore. Huge attitude from a drive up employee this morning (Lauren ... if I am not mistaking ). Ordered 2 passion fruit iced tea and asked twice to be super light on ice. Order came in with cups halfway filled with ice‍. When I asked if that is my order of 2 teas with super light ice, I got... - eyes rolling - talking to the rest of the employees how this is what I ordered - very nonchalant attitude giving us a " fixed " order. Without a word, she gave us the cups with the look on her face , that was... between I don't care and whatever. Forgot to give me my cc back... when I asked for it guess what ...? Yep,you got it right ...got the eyes rolling again. SUPER UNPROFESSIONAL, Will not return. As they say ...satisfy customer will tell few more unsatisfied will make sure hundred will know. read more

I use to visit this location pretty often but due to some employees I have started visiting other location. My coffee and orders come up good no complaints but as any Starbucks can taste same it is their costumer service make me venture somewhere else. Either I have to keep asking napkins or straws or cup holders when I have 3 or 4 cups of order alone through drive it is annoying. And when I'm inside I want to give my order smoothly not feeling as if I'm begging her to take it. It is few employees that dragging their team down, too sad. read more

This Starbucks is amazing. The staff is very friendly and extremely helpful. Taylor, Ryan and Rachel are always chatty and very fun to joke around with. They know my order and sometimes even have it ring in before I have time to order it (knowing full well I never change my drink). I am Glad I found this one. I used to take buffalo grove road home, but changed my route because the one on buffalo grove road and aptakisic was not very good and the staff was ehhh. I am glad I changed my route and discovered this store for my after work drink. Also, the lending library idea they have is really cool. read more

Awesome ! Tried new nitro cold brew Draft! Really good and fresh. This location is just opened! Interior is cool and staffs are friendly. Love their island style coffee bar and high celing. read more

Starbucks - Nitro draft cold brew - Coffee & Tea Near Me - Long Grove, Illinois

Beautiful new store. Great, seasoned, well experienced, friendly staff. read more

Starbucks - Coffee & Tea Near Me - Long Grove, Illinois

Hey Starbucks!! Why does your drive thru get their drinks before your in store customers...came in because your drive thru line had a big line...ordered my drink and went into restroom....came out and no one had started my drink yet!! Now I'm waiting longer than the drive thru!! Ugh!!! read more

Service is sucks! Especially in drive through! They don't care the clients special requests! Even ask nicely! didn't even try to make that request correctly! I got there hard time and I respected people behind me and got a whatever the given me took it. I read more

Slowest Starbucks I've ever been to. Literally waited in the drive thru for over 15 minutes. I spend $300 on Starbucks a month. The employees here need to be retrained. read more

I'm a Starbucks junky, so I decided to check this one out, since it was new. Big mistake. I ordered a Grande Decaf and raisin bagel(pretty simple order, don't you think?). I asked them to double-toast the bagel(I like them dark). I picked it up and it was cold. Was my request really that difficult, or do they not listen to their customers? After waiting 10 minutes, I went up to the counter and asked what was happening with my Grande Decaf. The barista told me they hadn't brewed the decaf, yet. I asked them why they didn't tell me this fact at the time of the order, since I could have ordered something else. Deer in the headlights. My experience with Long Grove Starbucks was a complete fail. The baristas at this location need to be trained by the baristas at the Wheeling Starbucks, so they can learn how to do their jobs. read more

Excellent staff. I went here for a while as I was finishing a writing project, and the baristas took extra care of me. The interior is very clean, as it is a new store. read more

This is my FAVORITE Starbucks EVER!! The baristas are super nice and the inside is very clean and pleasant! I go to this one ALL THE TIME to do my work and stuff yet there is another one next to my house! Great place to study and awesome customer service! read more

Coming here to start my day makes life way more enjoyable. I enjoy how the baristas know my order by heart and everyone is so friendly. I go out of my way to come to this location. S/O to all the wonderful employees, to mention a few: Tasia, Daria, Bonnie, Kip, Jorie! I always feel very welcome! The bar area is BEAUTIFUL! I also enjoy the regular crowd of customers at this location. Everyone gets along so well. Overall, it's a very enjoyable place to work and spend my time. read more

Fast service, any drink I've ordered has been great quality meaning they weigh out the ingredients to make them perfect every time, and the employees are fantastic! Great location overall read more

I visit this Starbucks once a week on my way to a weekly meeting, so this is not a "regular daily" type of Starbucks for me. I am always impressed with them in comparison to my main other 3 in Glendale Heights area. 1. ) They are always personal. Even in a long line, they always ask for a name, tell you who will be at the window and are very friendly. 2.) You can tell they take care of their regulars. Many times when I'm in the drive thru I can hear them say hi to someone and be able to repeat their regular order to them(which is crazy to me because of how busy a Starbucks is). 3.) They rarely mess up my drinks- I think it has happened once which is very rare to me. I appreciate if I have a crazy drink order for me trying to cut my carbs, they don't sound annoyed. Overall the management and team here is amazing! read more

The whole place is super clean and well kept. The staff is enthusiastic and I had no problems with any orders. Definitely a great Starbucks and one of the better ones around. You can expect to get your order filled correctly and quickly. Love it read more

Terrible customer service. Highly highly unprofessional and disrespectful staff. Drive thru folks are joking and making stupid comments about customers which we were able to hear while standing in line on the weekend. read more

This is the best new store I've been to. Great staff, great drinks, bringing some life back to LGV! Cheers!

I had heard from others that the service and quality of this new Starbucks was not good. I decided to give them a try today and everything that I heard about the Starbucks was true. The baristas were unfriendly and impatient. When I went back up to the counter to ask them to sweeten my daughter's iced latte, the barista saw me but kept me standing there for a couple minutes (she was not helping anyone else and clearly saw me) and then finally said "What's wrong with your tea? in a very abrupt manner. Very unprofessional. Next time I will drive the extra 10 minutes to go to Deer Park. I don't need this kind of negative energy in my day. read more