Went in, super unfriendly staff, their oven was broken, so no hot food that I wanted. Got my cold snacks asked for a bag and the general manager lady threw it at me without even opening it or helping put the stuff in. Worse service and starbucks I've been to hands down. read more

I was in Kailua for an event that was a few days long and needed by iced tea fix. I ordered ahead from this location as it was convenient and it ended up being a nice place to relax a little. It's at the corner of a busy intersection, but has a quiet feel. Dedicated free parking is right outside, and it seemed most people grabbed stuff to go. The inside of the store is typical; maybe a little larger with tables for one or two along the windows. They also have a bunch of tables along both sides of the location, but depending on time of day they'd be in the direct sun. The employees were friendly and efficient for a busy store. read more

3 workers. 1 customer. Not a single hello. Terrible. One on cellphone. Not a single smile. What's wrong with this Starbucks.

Jacob had me today, this starbucks has a bar with outlets, tables, free wifi and great staff. Always sweet to me personally.

We love Tina and the morning crew at the kailua starbucks!!!! They are so cheerful and kind, Tine always goes out of her way to make it a great morning for everyone and greets us by name. We love this starbucks because of the amazing crew, especially Tina! read more

I'm a frequent coffee drinker and work on my laptop on the road all day. Wanted to give Starbucks a shot at my business. They have the restrooms blocked off. Deal breaker. They refer customers to another restroom around the block. Not a big deal for me, but my wife is handicapped after a back injury and uses a walker. Long walks are difficult and painful for her. The staff was pleasant and friendly enough. But not so nice as to open their restroom for paying customers. If management is too lazy to maintain their restrooms, they might be too lazy to clean their food prep areas. Fortunately, there's a better alternative across the street: Morning Brew. Friendly, welcoming staff, restrooms accessible to paying customers. lots of seating, good Wifi, and better coffee, better food, better everything. So long, Starbucks. read more

I ordered a nitro with two shots added and got the two shots with a bunch of foam on top. The nitro is around eight dollars so that's what I paid for two shots of espresso. Also, three baristas hustling out front and three standing in the back room yakking. read more

As a visitor in town and a professor in medical field, I seriously suggest all their employees to be screened for mental health..I have never seen a whole store of employees with such disrespectful and unhappy customer service read more

As a visitor in this town. We didn't understand why the big brand coffee cafe on this location in Hawaii doesn't provided the restrooms for the customers. Never recommended to stop and expected to do the business here. read more

Starbucks - This location doesn't provided the restroom to any customer. - Coffee & Tea Near Me - Kailua, Hawaii

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Consistently gets my vanilla sweet cream cold brew wrong, unlike the other local Starbucks locations on the Windward side. Today, it was missing everything Vanilla, except for the cold foam on top. When I told the barista in charge, she "showed" me the cold foam as if that meant the coffee was made correctly. After she gave some attitude, she made me another one. I asked if it included the "extra sweet cream," and she said she "made it just like the label says." Drop the attitude, take accountability, and show some Aloha! read more

Corrected review: I realized that this Starbucks is located on the corner of Kailua Road and Hahani Street, next to a shop named Mahina. Enter the parking lot from Hahani Street. The Starbucks inside of Target in Kailua is on the same block - across the street and down on the corner! Wow! So close! It makes hunting for collectable Starbucks tumblers more convenient! Haha! Yes - after work, I drove over to Kailua and searched both Starbucks for the black studded tumbler. Shucks - it's not here yet. It was released two weeks ago and are supposed to be restocked soon... I'll probably return next week and look again. This Starbucks is a bit smaller than others, but it's still clean and has great customer service as always! P.S. I got an Iced Peach Green Tea for the road! read more

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Great location, right in the center of town with off street parking available. The place is clean an COVID safe. They have tables outside so you have a place to relax, and people watch . The staff was polite and efficient. Like all Starbucks, they gave the dog a free pup a chino. read more

Starbucks - Pup a chino - Coffee & Tea Near Me - Kailua, Hawaii

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Unfortunately, this location is not as good as the many others nearby. I specifically came here to use the restroom, and purchased a few drinks in order to do so. Was informed they don't have a bathroom (they do - it's now for employees only). They told me the nearest bathroom is by down to earth. You may need to wander around a bit to find it. Not ideal. The staff seemed a little rude and irritated when I asked if a drink could be made without caffeine. I was simply told no, that was not how the drink was made and offered no alternatives or recommendations. I would have liked to know what else they could offer, but they seemed over it so I didn't ask. The whipped cream on one of the drinks was clearly old, (my friend threw theirs away without finishing it), and we had such a hard time locating straws or other misc things (napkins, etc). Why are we hiding these things? The meh service, meh drinks, tight parking and no bathroom makes me realize why I don't go here anymore. read more

Not sure if it was just an off day or what, but the experience at this store was just unpleasant. Came in on Saturday just before 11. The store was pretty busy - a lot of people picking up mobile orders, as well as a short line to order in store. Let me first say, the setup of the store is nice. There are signs and arrows on the ground to direct you where to stand depending on whether you are ordering in store or picking up your mobile order. There are plastic dividers set up between customers and employees both at the register and pickup area. There is enough space where you can wait for your order with at least 6 feet of distance away from others. Our experience with the staff was another story. The guy that took our order seemed to be in a bad mood or something. It really felt like he did not want to be there, and that we were inconveniencing him by ordering drinks. The drinks came out pretty quickly so that was nice. But when we went back up to the counter to ask for a packet of sweetener (we would usually make customizations to the drink to our liking but did not want to bother with the moody guy at the register), the woman making drinks ignored us for a while. I understand they were busy, but we made eye contact and she immediately looked away and started doing something else. Eventually someone else was able to get us the sweetener, but it just was not a very pleasant experience at all. read more

Starbucks - Coffee & Tea Near Me - Kailua, Hawaii

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I usually enjoy coming to this Starbucks. The drinks are usually good and the staff friendly. However today's Barista was very judgmental when I asked for more half & half than what she gave me. Not only she mocked "more?" When I asked she also asked me if I was going to dump coffee in the trash. As I proceeded to tell her "no I never dump coffee". I don't appreciate being questioned. I pay full price for my coffee if I ask for half and half give to me no questions asked! read more

Always stop here for a cold beverage after shopping my favorite boutiques Right next door (Soha Living, Marina, Global Village.) The staff is friendly and efficient. Sometimes I even circle back after finishing my iced mocha and before heading to the beach to use the restroom and they always give me the code without even the slightest hesitation. Located on the corner of Kailua Road & Hahani Steet, it's the perfect location if you are visiting the stores or heading to the beach. Or both! read more

ordered a venti iced coffee, when I got to the window STEFANIE (read her name tag) handed it to me, I asked for a straw.. that's when her attitude started. she handed me a GRANDE/TALL straw. I politely asked if I could have a venti straw because it's too small for my cup. she ROLLED her eyes, huffed and grabbed another straw and gave me the venti straw. girl, if you hate your job that much where you can't get a straw for someone.... quit. read more

Friendly , courteous staff especially when you have special needs they accommodate you and more, The cashier was exceptionally nice as well as the rest of the crew, thanks for making my day memorable ! read more

A great stop for your morning brew or sandwiches offers a variety of items as you can see clean friendly service and a convenience spot in the heart of kailua town read more

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Coffee always tastes burnt.. Worse Starbucks I have ever been to.. I recommend fixing the espresso machine or retraining the baristas

The stars are not for the employees that worked this morning but rather the CS employee Luis that helped rectify a situation this morning. Anywho, basically what Kate E said was true. This morning's crew was not in a jolly mood, which is understandable but unfortunate. Mornings can be hard especially with some rude old men barking orders. Still not a reason to keep the rudeness to pass it onto others. Naturally I would have said something but I would hope that Starbucks have enough confidence to turn away bad business, when employees are being disrespected unprovoked. Tip for everyone: Bathroom is no longer available for public use at this Kailua town Starbucks. Lau Hala shops lobby bathrooms are opened for public use. You can walk through Down to Earth makai side to access it or the lobby door by Goen Restaurant & Down to Earth mauka side. Food & coffee was good. As I was picking up my drinks on mobile order side- out of the 3 drinks; there was an empty cup with the ticket of the drink I wanted: crème brûlée frappucino. I looked it at with a curious face bc most times the employees would've just told me, instead of bothering with an empty cup. Out of nowhere, most likely same girl as Kate mentioned; I was lectured by her with a dead pan face this morning on how a seasonal coffee drink I ordered is not available at their store (despite me ordering it on the Starbucks mobile app) & she asked what drink I wanted. She made it seem like it was my fault for ordering it. I didn't know it was seasonal- the app updates what's out of stock or not. And I used the app. I said "Oh okay mocha frappe is fine". She snaps back "okay, mocha hot, iced mocha, like what kind of mocha" with a serious tone. Keep in mind- she was Not the barista that was dealing with 3 older men snapping at her about their in store takeout orders. She didn't even say a word to them while I was there for 10 minutes. Anyways, I kept my cool since it's the early morning. They didn't bother checking whether the drink I wanted was different pricing or not so I emailed the CS line letting them know about my wonderful morning. Luckily I got a response back from CS like an hour later. I'll still be supporting Starbucks when I can, since the food/drinks and CS from the CS dept is good. read more

Starbucks - Caramel Brulée Frappuccino available to order - Coffee & Tea Near Me - Kailua, Hawaii

Okay place and decent service wish it stayed open until 9 Great location in kailua town read more

And once again, I order through Uber Eats, and my order is wrong. I ordered a hot caramel macchiato, and got it delivered iced. On a chilly day. Thankfully, Uber Eats is awesome as always and refunded it instantly. I just want the baristas to pay better attention to deliveries. read more

Starbucks has become a welcome addition to neighborhoods everywhere and fills a niche--with consistently good coffee and teas at a premium price -with internet access when have time to sit down and a drive-thru when you are in a hurry. Food : 3/5 Beverages 4/5 many options, but often high calorie for the specialty choices Service 5/5 for the Starbucks on Epps Bridge -always helpful and pleasant Location: 3:5. A tough location, especially when on the opposite side of the main highway, minimal parking that is shared with other adjacent businesses, and a tight drive-thru lane. Prices 4/5 Premium prices -but expected for the convenience, quality, and number of choices read more

So based on a lot of other reviews, custom made drinks are supposed to be fast.... I grew up going to this Starbucks and have never really had a problem. Maybe people think it seems slow since they service most of Kailua. Our other location in Enchanted Lake really only services those in E-lake, Keolu and those driving through. Which isn't much really. Like all those Starbucks they have a clean restroom, free wi-fi, plenty of outlets and a Jamba next door lol. But one of the few that still have comfortable seating. They still have couches that you will find hipsters and college students alike lounging around for hours. I will agree that sometime the cashiers/baristas have a little bit of a chip on their shoulder, and act annoyed if you don't order your drink the way they would say it but c'est la vie. I am sure anyone who has worked retail/restaurant has done the same themselves too. read more

Starbucks - Coffee & Tea Near Me - Kailua, Hawaii

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This is a great Starbucks. It's not as crowded as the others that I've been to. Fast and friendly service. I guess each Starbucks ordered different things for their stores. This store has unique items that I haven Sen before. Great place to get those rare items. The shelves still holds the usual island wide merchandise. Limited seating inside however being in Kailua, you might want to sit outside and enjoy the breeze. read more

Starbucks - Coffee & Tea Near Me - Kailua, Hawaii

It's Starbucks, what's so exciting about it? We're in Kailua, one of the most upscale neighborhoods in the area. But the folks here are friendly and simply oozes with Hawaiian spirit. I don't get that from the corner Starbucks at home! I love that I can consistently get my pineapple black tea infusion drink, even in Hawaii. We sit outside and enjoy the early morning activity around us: kids eating breakfast while parents read the paper, locals picking up a cuppa Joe with their dogs in tow, and us, the occasional tourists who just need a piece of home. We've spent quite a * few * dollars here since things are a bit pricier in the islands even for a chain like this. But the outdoor seating and guaranteed sunshine more than make up for it. read more

I came in to grab an early-morning hot chocolate before a long day and was happy to see that it wasn't busy. I figured I could get in and out in just a moment to find parking for the day before the Saturday-morning shoppers filled the streets. Unfortunately, I had to wait about two extra minutes while the cashier had a conversation about the spelling of her name/her daughter's name with the only other customer in line. I'm not sure if she didn't see me (I mean, I'm right there) or if she felt like the unique spelling of her name was that important that she just had to share it while I waited. I get that this was just a minor inconvenience, but I wish I would have used mobile ordering to avoid the gabbing. However, once I finally ordered, I didn't have a problem getting the hot chocolate just the way I like it. The other barista made my drink quickly and it was the perfect temperature to start sipping away. I've been to this location before and I've been pretty happy in previous visits, so I'll average out some stars to make up for the cashier delay. read more

This is a nice Starbucks coffee shop with plenty of comfortable seating (by Kailua or Waikiki standards) and great free wifi. The big long table outside is great for planning your daily group activity in Kailua while sipping your favorite expresso coffee. Clean bathroom is also available inside. read more

Starbucks - Coffee & Tea Near Me - Kailua, Hawaii

The service is amazing at this location. Literally everyone who works here is an angel. Mojo, the curly headed cutie who calls everyone "love bug", makes my day that much better with how she greets me and compliments me each time I walk in. They are all truly the reason why I only go to this location. I've seen them treat a homeless man with the same amount of respect and kindness as they would anyone else, and even remembered his order, and that is why I'm taking the time to write this review. Happy holidays to the beautiful people who work here. I appreciate you all for making my daily coffee routine that much more special. read more

It's interesting how each Starbucks has its own personality. This was my first visit to this location and I was pleasantly surprised!! Unfortunately Starbucks has decided to discontinue the Mango syrup :( but fortunately for me the Kailua location still has some in stock!! The merchandise at this location is very unique and they have items that I've never seen before. The staff is extremely friendly and they handle crowds very well. They have minimal indoor seating at this location so it's probably not the best location to do homework or work. The best thing about this location is the staff! Keep up the great work! See you soon! read more

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I was surprised by the reviews. I've never had a problem with this Starbucks and they are actually quite unique! They always have recommended drink specialties like "off the menu" type drinks they they will make for you each season which is super neat! Just at this location! I love this Starbucks! And they're super friendly and accommodating read more

Starbucks - Coffee & Tea Near Me - Kailua, Hawaii

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Not a good experience at the Kailua Starbucks. It all just feels so fake from the smiles to the rude service. I wish The Curb coffee still had a location out here. I'll go to morning brew or chad Lou's from now on. read more