I had a issue with a drink that was made and didn't notice until I drove away. I contacted the company via email and then chat. I spent a good amount of time with 3 representatives total, repeating myself and going around, just to ultimately be told that I couldn't be helped without a receipt. I did this the day of getting the drink and had provided pictures of the drink's label with the time and date. I called the store directly and Mike was quickly able to help me by simply telling me I could come back in for a new drink at my convenience while apologizing for the hassle. I appreciated his help and understanding in this manner and the new drink was amazing! read more

The people here are so nice! I walked in and they complimented my outfit. Then--because I was so nice--when my gift card didn't work, one of the workers gave me my Starbucks for free! Not saying they do this everytime but it did add into my time being super enjoyable. My blueberry muffin was warmed up and delicious and the strawberry açaí refresher was delicious as always. read more

Starbucks - Strawberry Açaí with lemonade - Coffee & Tea Near Me - Irmo, South Carolina

This continues to be the slowest and most likely unorganized Starbucks in the area. I have now been in line for 10 minutes in the same place. There is no drink on their menu that takes this long to make. Please, for the love of god, find a manager that knows how to organize the store. read more

Imanni took great care of me:-) Like I mentioned this is a Great Stop. Super modernized, can see why the College crowd is loving it here:-())) Large, large lots of room. Loving It. CLEAN restrooms. Neat stainless steel counter Friendly above and beyond. Absolutely, happy smiling greeting faces. My Soy Hot Chai was prepared very quickly. Three baristas working at the speed of lightning. Also, moving a very busy drive thru. Quickly and efficiently. I'm marking this place on my must stop collection, for future trips up north from Fl. Happy New Year 2020 to this AWESOME CREW:-) read more

Starbucks - Lots of college students getting ready to go bk to school from winter brk. 1/3/2020 - Coffee & Tea Near Me - Irmo, South Carolina

Love this Starbucks store!! Always get my order correct & the drive thru is so convenient! Love that I can order on my app and when I arrive it's ready!! Food is always fresh & tasty!! Very friendly staff - definitely recommend!! read more

Damn, damn, damn...I was taken for yet another ride at the worse Starbucks in Irmo. Ordered some oat milk shaken thingy, GRANDE, given a tall that was filled with cinnamon and maybe espresso. Not sure, but they had to take it back and correct it...VENTI BLONDE...no sugar, no creamer, no nothing. Ha! Y'all see the pictures...I asked for a stick, as I am one person ordering TWO hot beverages...this raggedy baristO gave me a lil wooden stir stick...what was I gonna do with that while this hot as coffee was dang near pouring onto my hand. 12$ 1 beverage because I'm so pissed, I can't even drink mine. Curses to you Starbucks on BROAD RIVER...in Irmo...Dunkin might try it...but they don't keep it going, like y'all...second review about the slackness. But it won't be a third read more

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I feel spoiled. While driving on the interstate we pulled off for a coffee run and my young daughter enjoys the dragon fruit drink. Unaware of the specifics on how she usually gets it, I ordered a standard dragonfruit drink. She flipped out at the clearness and seeing the berries so easily. It was a meltdown. Without hesitation a barista started to make a new one for us with coconut milk. I'm touched by her awareness and proactive approach to customer care. Thanks Starbucks! read more

I come to this Starbucks almost every day and all the employees are usually so nice. Except Jamie working the drive thru window is rude and not friendly at all. read more

Update:... the staff do not know basic recipes on the app... my grande tea shows should have two tea bags. I only received 1, the tea is very much water down. My oatmeal. The first time I ever ordered shows 1 fruit 1 nut and 1 brown sugar. I added one ex sugar and all I received was the brown sugars... the second time I ordered 2 of the nuts and 2 fruit and didn't receive any brown sugar.... Please train the new people the CORRECT WAY.! read more

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Bacon sausage wrap disgusting it has zero favor just wasted my money on breakfast however drive thru was quick read more

Starbucks - Coffee & Tea Near Me - Irmo, South Carolina

Paid for a venti and received THIS..... Are you kidding me? The worker even looked at me awkwardly when she handed it to me. I get coffee here twice a week and honestly will probably switch to the local place further away because this just really annoyed me. How can you feel right serving this???? read more

Starbucks - Coffee & Tea Near Me - Irmo, South Carolina

Sat for over 20 minutes to not even have my order. Sat and gave people in the drive through drinks first instead of my mobile order. Place is a joke. read more

4:27pm on a Sunday .... Ten minute wait for an ice coffee that they have made and it just needs to go i the cup ... the store isn't even that busy. read more

Starbucks - Coffee & Tea Near Me - Irmo, South Carolina

One of the better Starbucks in the area. The baristas are always super friendly and helpful, they even act genuinely concerned when a drink is made wrong (rather than irritated about it like most other Sbucks). It's in a convenient spot, but that leads to this place's only problem. Space. They inside of the Starbucks is roomy and there's plenty of space to wait while your drink is made, but they aren't exactly equipped to handle the onslaught of people that come off the interstate. The drive through is always a nightmare- wrapped around the building and slow-moving. Don't get me wrong though, they try super hard to keep everything going but when you've got 30+ cars and half of them ordering ahead while they wait in line it's hard to keep up! Place your order on the app then go inside to pick it up if you want to get in and get out quick. read more

Shannon's customer service is impeccable!! She made my morning! The line moved so quickly and my coffee & breakfast were perfect! read more

Who can write a bad review about starbucks? I love their medicine ball when I need a good hot tea. When I'm in the mood for coffee I always go for a caramel machiato with six shots of exspresso. I wish you could get the lemon loaf without the icing but it as well as the red velvet loaf is good. In the summer I love their peach green tea with lemonade read more

Great service! Fast and done right! If you need a coffee fix at 8am this is your place. I went through the drive Thru and had no problems. I was greeted by a helpful friendly voice and shown a smile at the window. This isn't my first time at this location and it won't be my last! read more

Starbucks - Coffee & Tea Near Me - Irmo, South Carolina

They ran out of cup holders and were limited on cups. But they didn't say any of that until you ordered the piping hot coffee and they were handing it to you. Maybe I would have ordered something different if I had known that ahead of time. Its a busy location and im a starbucks fan. I just wish they were more upfront with customers at this location read more

Coffee was good but average service. I don't like strong coffee but hubby does so he asked for mine to have one shot and my extra one to go in his which they wanted to charge us for. We've never had this happen anywhere else, and the store was empty so it's not like they were run off their feet ‍When our coffee was ready and we asked which was which the lady spoke with her back facing us mumbling she didn't know and to check the cup. read more

I have never seen a slow Starbucks before, however this one takes 10 mins to make a drink with no other customers. They are open later than most however it is almost not worth the time with the errors and remakes. This location is great when they have others from the surrounding stores but the core staff is extremely slow and makes mistakes. read more

Coffee is good but the employees are rude and like to correct you about coffee and almost anything. Could use some new employees.

On a road trip and just stopped for coffee. The nitro cold brew tasted like kinda cold milk with a splash of coffee. Caramel macchiato had no coffee. Just hot milk and syrup. Aggravated because we had already gotten back on the highway. read more

Let's talk about brand recognition and customer service. I travel very often and have the pleasure of frequenting various coffee shops but prefer the Familiarity of the Starbucks brand. The fairly new location in irmo has to be my worst experiences. There are several stores in the Columbia area but few on the way to Greenville. I ordered my usual simple cold brew 10 minutes before arriving to this store, to arrive and be expected to wait an additional 12-13, which is ridiculous. When I politely asked for a estimated wait time, I was greeted coldly. I quickly canceled my order and waited until I arrived in Greenville to submit a reorder. read more

The service here was amazing, the guy that was working was so friendly and even cracked a joke. The drinks were made so good. 10/10 recommended read more

So slow! If it wasn't for the location being convenient, I'd avoid this one! I usually wait in the drive thru no less than 10 minutes. Usually longer! At least they haven't messed up any of my orders yet and they all taste just right. read more

Love the team here and everyone behind the counter makes me feel valued. Cheers! Drive-Thru, Nitro, and Wi-Fi

Disappointed experience. Waited 10 minutes in drive thru. Coffee lukewarm and sandwich frozen and no napkins. Not a stellar experience

This Starbucks is OK. Luckily it's in a convenient location or I don't know that I'd visit it often. It seems like most times I visit here, the lines are backed up around the building and I'm waiting forever in line. There are few times that the line moves quickly. And it seems like every time I want a food item of some sort, they're always out of it! No pink cake pops, no protein boxes, etc. The people are nice and friendly though. They've got that going for them. I know this is a newer location, so hopefully things improve. read more

Checked out all the Starbucks around when we first moved here. This location is my go to if I need my fix. The staff was nice and made conversation. I went through the drive through with my dog and they gave him a pup cup. Made his day! read more

literally the worst coffee experience i've ever had. i woke up today wanting nothing but coffee and some wonderful oatmeal. you know what this starbucks gave me instead? a messed up order! an order so messed up that if it didn't have my name sticker on it i would've thought 'how could this be my order? this isn't what i ordered'. basically i ordered some oatmeal with blueberries, double dried fruit, and no nuts. INSTEAD i recieved no blueberries, one thing of dried fruit, and DOUBLE nuts. like hello?! ALSO my friend ordered a chocolate croissant on mobile. she ordered it 10 minutes before we got to the store and we were told it should be ready in 8 minutes max. well when we arrived in this overly crowded starbucks and already dealt with my oatmeal situation, we find an empty bag waiting at the mobile station with her name on it. SO we continue to wait and wait until 15 minutes go by, we just thought maybe they were a little behind. after that 15 minutes of waiting IN THE STORE i go up to a worker at the counter and politely explain the chocolate croissant issue at hand and she said she would get one warmed up for us. we sit BACK down and wait another 10 minutes until a different worker arrives with our so called chocolate croissant. so we go to the car to eat since we have had FAR too many instances in this very starbucks for it to only be mid-day. AND TO OUR SURPRISE THE CROISSANT WASNT EVEN CHOCOLATE. read more