Services was very nice! They were polite. My drink was meh, I asked for light ice but it was overloaded with ice. I asked if they could put the rest of my drink in another cup, they kindly accommodated me. Ambiance is typical Starbucks. read more

Starbucks - Coffee & Tea Near Me - Homewood, Illinois

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Probably one of the friendliest starbucks that I have ever been to! Multiple staff greeted me as I walked into the business. As I planned to stay and read, they had my iced coffee in glassware. I thought that was a nice touch and yay less waste. Staff were observed interacting with guests as well as cleaning tables. This location has a decent amount of seating. The staff at this location need to be recognized for their hard work and friendly demeanor. read more

Starbucks - Iced coffee - Coffee & Tea Near Me - Homewood, Illinois

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I normally come here and have a very pleasant experience. Today was not the experience im use to. The person taking my order was not pleasant AT ALL,IT WAS AS IF SHE WAS IRRITATED WITH HAVING TO ASSIST AND TAKE MY ORDER. I WAS NOT PLEASED WITH HER DISPOSITION. I eventually had to have someone step up and help me,I no longer was going to be subjected to her attitude of feeling like its a bother to take my order I didn't get her name but I for sure know what she looks like. The person that I requested to help me was very nice and apologetic. That type of service and personality can real hurt a business on many levels. I'm not paying to be mistreated. read more

my first time going inside to sit down and enjoy a cup of matcha was yesterday I usually go through the drive through) the service was excellent I felt valued and welcomed. This is my new coffee stop in, good atmosphere to sit and read. Everyone one is so kind! That's hard to find. I want to highlight the manager yesterday she help me get more comfortable by rearranging my table to fit my comfort without me even asking. Its the little thing that make a big difference. Thank you read more

Starbucks - Coffee & Tea Near Me - Homewood, Illinois

Came thru the drive-thru for a medicine ball. Left with a medicine ball and a warm delicious brownie that I never knew they had thanks to the young lady who shared all the options with me and gave great service. read more

Stopped off on a cold winter day to get a nice hot cup of coffee. All the employees were very pleasant and friendly. My order came out quickly and everything was made to order perfectly. They have lots of tables no couches or armchairs. They also have have a couple of out door tables. Lots of parking. read more

Starbucks - Coffee & Tea Near Me - Homewood, Illinois

They were out of all cream, and they made our drinks terrible. They added stuff to our drinks we did not ask for. although, the people working there were very nice and remade our drinks. read more

Drinks aren't too good here, service not great either. I recommend, maybe the homewood location. The fruit fly problem isn't as bad as this one. read more

I order a grande ice matcha latte with Carmel drizzle around the cup with light ice and he gave me a grande ice matcha. And it had half of it with a bunch a foam it taste HORRIBLE it wasn't even full to the top. And didn't get no caramel whatsoever! read more

I'm visiting from Mississippi And our Customer Service from the young lady Shea with the colorful hair ,Awesome Customer service Very professional and quick to excite our order ... Thanks for hiring her read more

Starbucks - Excellent - Coffee & Tea Near Me - Homewood, Illinois

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Everyone working there was extremely nice but my goodness there were so many fruit flies/gnats that I couldn't even focus, work, or enjoy my drinks. read more

Love, love, love this Starbucks! Great personalized service. Very helpful. Remembers my name! I was actually yelled at by the Barista for NOT bringing back my refillable Frappucino Cups...oops...they care. They actually care. LOVE IT! read more

Starbucks - Coffee & Tea Near Me - Homewood, Illinois

Just left what was my favorite Starbucks. This morning, I decided to go into the newly remodeled stire. I ordered a Grande Pike with half & half and Splenda. After getting back in my car, I proceeded down the street, anticipating a sip of my coffee. To my surprise, it was HOT CHOCOLATE. I let it go and gave it to my husband. Slow down barristers, you all were almost running into one another. I would hate that through your haste, my coffee ended up with some child on their way to school. read more

I'm not sure what happened to this Starbucks. It used to be one of my favorites-fast, accurate, friendly service. These days, much like my experience today, it's the polar opposite. I walk in, stand in line (first and only person when I initially entered the line), am not acknowledged by any of the four people working behind the counter, and proceed to stand in line for five minutes (no exaggeration). While the four other employees continue to do whatever they're doing, a fifth employee emerges from the back, asks who's next even though I'm clearly standing in front of her, then DRYLY takes my order and payment. Were it not for the convenience of the location in proximity to my job, I wouldn't even bother continuing to subject myself to the mediocrity. read more

Drink always correct and made to perfection. Service is always quick and Baristas are always polite courteous. I've only ever used the drive through. Very awkward turn if you enter on the South side driving north. read more

This location is somewhere between 2 and 3 stars, but I'm giving it 3 because the issue is mainly drive through. Personnel is generally nice and the location seems clean, but expect to wait in the drive through for a long time. I thought maybe during peak times this is understandable, but it seems to be any day and any time that I'm waiting around 15-30 minutes. Most times it's standstill waiting rather than a lot of cars. So, I don't recommend stopping here if you've got somewhere to be. read more

This Starbucks has the most absurd drive-through when approaching from the South. You legit have to do a three point turn to access it. Also the longest wait time that I've experienced for a cup of coffee. Staff is always pleasant and accommodating but the inconvenience isn't worth it. read more

This is the BEST Starbucks in Homewood! They make the drinks the best & exactly like I ask! Employees are also super nice and friendly! read more

Stopped at the Starbucks on Tuesday January 26th at 3:15 p.m. . Went to the drive-thru and waited at the ordering point and didn't receive a response so I drove up to the window at the drive-thru. nobody at the window for the drive-thru. Park the car and went up to the front door and it's locked and it's dark inside the store. No notice at the drive-thru or on the front door why the store is closed and not open today. Very poor management to not post a sign saying at the least the store is closed or even why it's closed. read more

Not the greatest in customer service. Michaela is extremely rude in handing out beverages and helping her team out. She never once called my name once my drink was made, so it sat there for 10 minutes before I realized it was ready. Also, in my group one of my friends spilled their coffee - we got the mess up, but when I told Michaela that someone may need to come and mop the area so it wouldn't be sticky she rolled her eyes and stated "sure.." in a manner that was uncaring for me being helpful. I mean, we could have just left the mess and not of said anything, but we had the decency to at least clean it up and tell them. Not really a spot I would recommend if you're looking for friendly environment. read more

Slow, couldn't find anyone to help, all focused on the drive through. Barrista finally came over, didn't speak, took order, didn't offer to give recpt. Clearly just there for the paycheck. read more

Starbucks - No one here to help you!!! - Coffee & Tea Near Me - Homewood, Illinois

Never enough people working to speed thru orders. Slower then molasses. You can expect to wait at least 20 minutes to get your stuff. If you plan to go here..... pad yourself extra time. read more

Stephen L. with a "peee aaaacccch" World's RUDEST barista Any barista, 1) who rushes you to order after sitting at the drive thru for point five of a second, quickly giving you a subtotal before getting to your next drink order 2) plays dumb as to what a drink stopper when you ask him for a drink TOPPER 3) sighs heavily because you need to pay with your Starbucks card instead of cash 4) CAN'T GET THE ORDER CORRECT more than likely because he rushed it! 5) forgot to give us our bakery items 6) doesn't explain which is the real Starbucks balance after handing me 3 receipts All this shit happens even before I told his ass off. After finally being fed up, I told him that he was the rudest barista that I ever encountered and that I wanted to speak to his manager. He had the NERVE to ignore my comments and dismiss me from the drive thru by giving me a sarcastic remark "Have a good evening". Even after I repeated my complaint, again, he stated "And a good evening to you." And that's when I lost it. The yelling began, the swearing easily came out of my mouth, and I was LIVID. He held out my receipt, holding firmly, which only forced me to yank it from his hands, and he played the victim role oh so right. He said, "oh no YOU DIDN'T" in his best Martin's Sha Nee Nee voice and shuts the drive thru as if he was the one who was customer abused. Un-FUCKING- believable. His manager finally comes out, and I made the complaints to her, going down the LIST as she profusely apologized. Okay, seriously. In the 3 minutes that you're in a starbucks drivethru and you have compiled a LIST of complaints of the barista, what does that tell you? When I asked the manager for the district manager's name and number, as well as the barista's name, the barista yelled from behind her 'MY NAME IS STEPHEN L. STEVEN WITH A 'PEEEEEE ACCCCCH'. Ain't that the rudest thing? Moral of the story? I know everyone doesn't read reviews before going to Starbucks, but hey, if I can get my gripe out there on what an incompetent worker this location had hired, well maybe he can get some sort of reprimand. Maybe, maybe not. Either way, whoever does read this, will know what a jerk this guy can be and know that they are not alone. $5 is way too much to pay for a cup of Joe, with a side of Stephen attitude. read more

My Mom gave me lots of great advice when I was growing up, some I followed (Get your college degree) and some I didn't (All things in moderation) but one piece of advice I am very glad she imparted was "make sure you can drink coffee." I remember her telling me this after some school function where there was a huge pot of coffee for the parents and nothing else. As a tea drinker, she was without a beverage and as she further pointed out, when they have tea at events like that it is generally nasty with a slickish coffee film. Tea I therefore learned to love from my Mother but coffee I made a concerted effort to enjoy. I can remember going to a deli with friends in High School and ordering coffee and pretending that I liked it. I continued to work at it in college and it paid off big time when I spent my Junior Year abroad in Spain. I became an addict for life and am thrilled to be so. This Starbucks reinforces my joy of coffee. It is near where I teach and I frequent their drive through. Each barista is friendlier than the last plus they are quick and efficient. Great place to face the end or beginning of class. Ah, coffee, chief amongst its many delights is the ability to face the world awake, wide awake. read more

I LOVE this Starbucks!!! I actually drive further away from my house just to go to this location. The staff is ALWAYS very friendly. read more

Starbucks - Frappuccino!!! - Coffee & Tea Near Me - Homewood, Illinois

I spend plenty of money in Starbucks throughout the Chicago area, so I am very familiar with the standards they set for their employees. This is one of the worst Starbucks I have had occasion to visit. For example, I have come in and seen no employees at all - I could have helped myself to a few pounds of coffee and they would never have known. A couple of times I have had to yell to the back room to get someone to come forward so that I can pay for my purchase. Most of the time the young women who staff the store are unsmiling, uninterested in the customers, barely able to communicate. Of course that is not the case for all! One employee has asked my name and remembers it. Nobody else has bothered to ask, despite my being a return customer. This is one of those Starbucks where the motivation level is minimum and they make it pretty clear that they would rather be anywhere but serving us coffee. Employees also seem to be barely able to get along, shooting each other dirty looks and barely disguising their discomfort with coworkers. I have also asked for coffee to be ground, and had a male employee grimace as if I were asking him to lick the floor with his tongue. WTF? On the other hand most employees seem competent in grinding coffee, labeling the bag, etc. They just don't want to do it, but they know how to do it. They seem technically well trained - maybe there is hope that they can learn something about how to deal with human beings. read more

Great service. A bunch of loud mouth gay guys work here. They are too friendly!!!! read more

Starbucks - Coffee & Tea Near Me - Homewood, Illinois

Drive-thru wait times are horrible! I arrived on a Sunday at 7:40am thinking grab some coffee & get the car wash. Well it's 8:08a & I'm the NEXT person to n line. When I got to the window they informed me that my drink was free because of the wait, which I appreciate BUT something has to be done regarding the long wait times because this is NOT the first time this has happened. read more

Everyone at this location is very friendly and accommodating. It's a typical Starbucks as far as layout and products. This location has a drive through and is set in a strip mall. The only room for improvement, as I see it, are comfy chairs rather than all tables. read more

I'm a frequent customer at this Starbucks and will often spend a good deal of time there studying or doing work. I'm sorry that other people seem to have had a poor experience there but I disagree. The employees have always been very kind to me and prompt with their service in the store or in the drive thru. I've seen that they treat others the same during the time that I spend there. In addition, the shop is spacious. It has plenty of large tables available for group meetings or room to work. All in all, I would highly recommend this Starbucks location. read more

Terrible service I got today. I go to this Starbucks 2-3x a week, and never got as bad service as I did today. Young baristas with no respect and a non caring attitude. No one wants to spend money at a place where people act like you are "bothering them" because they have to do their jobs. Geez read more

I work very long night shifts and I stop at the Starbucks every weekend around the same time and grab the same thing tonight Sara had me try a Trenta cold brew vanilla coffee I believe just want to say people could always take your order and have you move right along but she took the time out of her day to help me save money and get something more delicious and cheaper I really appreciated the help and wanted to share! And can I add that this girl looks happy with her job and you don't see that Ally really appreciated the help Sarah read more

This Starbucks use to be fast and efficient. Since being back open their customer service has gone down. I understand if it's also peek hours for them but to wait in the drive thru for almost 15 mins with only two cars in front of me is ridiculous. Furthermore, they never make the drinks the way you ask them. If I pay extra for something I expect to get it and not get attitude for having to drive back around or come in. read more

I don't mind paying 3 bucks for a cup of hot colored water. But when the guy behind the counter gave me my change, he forgot the paper money. Gee whiz Batman, didn't you just pull the same crap 5 minutes ago to the lady that was two people ahead of me? read more

I didn't think it was possible, but the "customer service" at this location has gone downhill even more since my last review. Last week my husband and I went through the drive through at this store. We ordered 1 venti filter coffee and 1 venti iced tea. It took the employee(s) a full 15 minutes to get our order to us. The girl working the drive through window was very offhand with us. The capper was when she overfilled my husband's coffee, didn't put the lid on tight and spilled it all over his hand. (I'm not talking about a little splash. I'm talking about close to 1/2 of the coffee.) Not once did she apologize, or even offer some napkins. She just looked at my husband blankly, like "why are you still sitting here?". This place has gone from bad to ABYSMAL. Stay away! read more

This is by far the best Starbucks I've been to. As far as Drive-up service is concerned. I have actually never been in side. Yet, I go at least once a week with my daughter. I am not exaggerating. I go to Starbucks all the time. Various other Starbucks within the area of this about 10 miles radius. Plus, a few in downtown Chicago. Also, I do road trips and the rest stations always have Starbucks. This is my favorite. Polite, Fast service at the drive up.. although it is and award turn to get in there. Never a wait and always delicious. Keep it up. Keep smiling. read more

After searching the opening times of this location it shows that it opens at 5am. I wonder why I show up at at 7:23 answers the speaker. Waited 3 mins and decided to drive to the other Starbucks in the area because this one does not seem to want business. read more

There are 3 Starbucks in Homewood, and I come to this one the least out of the other two. But despite this, the workers know me by name and always greet me in a friendly manner. The store is much roomier then the Starbucks at Cherry Creek or the one by the train station and hence offers a much more enjoyable atmosphere. One issue however is the priority the Dive-thru takes over walk in customers, but at the end of the day this Starbucks makes up for it with its other great features. read more

Great Starbucks. Everything was clean and homey. They had some cute and tasteful fall decor. The service was fast. The barista was friendly. I would recommend! read more

The baristas here have no idea what they're doing. I asked for one drink & got another. I watched the person working the drive-thru window make my drink, and put it at the drive-thru window ( I I knew it was mine because I saw my name on it). I also watched her put the wrong ingredients in. I waited for a little while because I thought the cashier would turn around, grab it & give it to me but she did not. I finally asked them is that drink for me? The cashier said oh yes it is. I told the cashier that I watched her make my drink & it was incorrect....since it had been sitting by the drive-thru window of course it was cold by now. At this point I was highly irritated, I had to walk the cashier through the process of making my drink. Why? read more