10/10 but that heavy ah door, this girl cannot open it by herself; Good costumer service tho.

Customer service is top tier! I went in last time and they did mess up my drink and they were so apologetic and went above and beyond. The baristas and the manager is super nice. There's never a line thru the Drive thru or in store, that's why I always go back to that location. read more

Great food and service. Music was awesome. Nice courteous staff. Will definitely be back!

7/3/2025, young white blonde Caucasian boy at the window at approximately 7:10pm-7:20pm decided it would be a good idea to talk back to a paying customer. Tried to order a caramel Frappuccino with 2 shots of espresso, a drink I've ordered many times and never faced any issues; this young man thought it would be ok to be a smart mouth and tell me that my drink will be very watery. Who does this? Just make the drink? I've never had anyone talk back to me about a drink that is customizable. He was a young man who looked miserable working his job. He should maybe not be in customer service if he's going to deny people and tell them their drink will be poor quality because they customized it. Something that Starbucks promotes. He was very young and looked inexperienced. His manager has been notified and I've also filed a formal complaint to corporate. This is my 3rd complaint at this specific Starbucks as I've seen on my google reviews. I will not longer frequent this location and will take my business to Dunkin across the street or the Grayslake Starbucks. read more

The service here is terrible. If I could give a negative star I would. I ordered the strawberry again. I asked for extra base. They person taking my order didn't put it up on the screen to review so I assumed he understood my order. He didn't put in the extra base. When I said that it looked too light and needed extra base he told me I should have told him. I replied I did. While taking my payment, they pretended to add extra base and handed it back to me. It was the same. I pulled into a spot and went in. The acting manager, as HD called himself, said that the formula was different and he already made the drink for Mr 3 times. I replied no that he didn't. Then he said he would not remake it. He took it back and tossed it. I asked for a refund and he ticketed on that as well. I will never go here again. They have cured my craving for their shit.​ read more

Really quick drive thru at this location! Get yourself together and order ahead on the app. This will save you and Starbucks time so you can zip right through the line. I regrettably did not get the name of the person handling the drive thru on the day I went, but what a fantastic person! I saw him giving the people in front of me the special Pup drink without them asking. And when I rolled up, they complimented me! Brightened my whole morning! Great location and be sure to tip your baristas! read more

hey eveyone! I just went to this location about 20 minutes to an hour ago and very poor customer service, I ordered a small green tea mocha frappe and a chocolate cake pop. I didn't tell them that I was using apple pay. I put my phone on the card reader and he said the cashier/barista (short bearded rat) said to me "we don't mind read people's mind, you have to tell us that your using apple pay" to me that is VERY poor customer service, you should not talk to a 13 year old child like that, so the guy bullied me into giving him a tip even though he didn't deserve it. we always go to that starbucks but we go in the drive thru. the one time I go in they talk to me like that. the ambiance of him was very rude the attitude and the talk. overall the atmosphere of the place was very fine. the food was dry. but the drink was fine. read more

Not my favorite Starbucks location to go to. Don't have a good relaxing experience when coming here. Order from app and get in and out. Only thing I get food wise is from Starbucks is their banana nut bread and their refreshers drinks. Coffee wise is not good quality. read more

Mobile ordered to this store. Waited in line for 15 minutes after anticipated pick up time. Although it was Easter Sunday it always tends to take forever at this location. read more

I've told them at least 12 times that they're not cooking the sandwiches long enough and today was the straw that broke the camels back you can't serve uncooked pork to customers see picture below read more

Starbucks - Raw bacon - Coffee & Tea Near Me - Hainesville, Illinois

Every time I go to this Starbucks day or night . Early or late . This location always has a bogus hand written sign in the window saying they are closed for the day !!! Every single Time ! read more

I just ordered a coffee cake and this barista just tossed it from at least 6" up in the air at me like slop for a pig. Cool heart tattoo on your arm, you really wear your heart on your sleeve you piece of shit. I'll be going to a different location. read more

This is a quaint Starbucks in the neighborhood. It's a little quieter than many, it doesn't get the same level of traffic as some others. Sitting down and relaxing is great. Not too busy or noisy. In the summer you can sit outside and enjoy. The drive thru is typically quick these days. They are always polite. They share the Walgreen's parking lot which makes it convenient when you have to pick up a quick item as well. One other note: I typically don't stop here during morning rush hour. That might be why drive thru experience is faster than others. read more

I was there last Friday to order a Venti PSL, my drink taste nothing like PSL, didn't have whipped cream and it was half full, I went inside to tell them that the order was wrong but the Barista got mad and he told me that's how he prepared the venti, the other employees were just staring at me... I feel so embarrassed, I was really disappointed. :( read more

I stopped at this Starbucks after my dentist appointment at Lakemoor dental. I took a sip of my coffee on my way home, went to put it in my cupholder, and missed my cupholder. My coffee did a front flip and landed sideways by my center consul. I was mortified, but the lid of my coffee stayed on the cup and I spilled the equivalent of a dribble. I have never been so impressed with a plastic cup before but Starbucks you're doing something right read more

Starbucks - Grande Iced Shaken Espresso (sooo good, under $5) - Coffee & Tea Near Me - Hainesville, Illinois

Great service even when very busy, always take care of me and German Shepard, Do recommend but lines are long read more

Starbucks - a dog holding a can of coffee in its mouth - Coffee & Tea Near Me - Hainesville, Illinois

I came there today to order. No big deal been there many times. I order and I give the lady my card. Then she comes back and says it doesn't work. It does since I used it yesterday. She tries the other and says the same thing. I checked my accounts and they are fine as are the cards. Very upset because a place I loved going to I feel screwed me over because their technology isn't working. They now lost a very loyal customer. read more

Everytime I go the credit/debit card machine is down. Very frustrating when you have some place to be. And the wait is so long!

When I drive to work I have the option of two Starbucks stores. One that is convenient on the right and one that is a bit inconvenient on the left. This Hainesville Starbucks is on my left and I choose to go to this location each time because the drinks re always good and always consistent. The drink I order can taste off if it is made with a shortcut. But this location always makes it the right way. read more

Been sitting at a table waiting for my mobile order and not one person could ask for my name and who I was waiting for. Not a single one. But can help other people. I was here first, maybe help people in order. Won't be coming here ever again. This place sucks. read more

Of all the Lake County Starbucks, I would say that this is my favorite! Every time I come here, it's never busy and I usually get my order and get my drink within 5 minutes. My favorite barista, Henis (Jair), always makes my drink to its perfection. I also love the fact that he would make me some of his customized drinks and they always turn out great! This Starbucks location is also very clean and well-maintained. The ambiance of this Starbucks is very comfortable which is an ideal place to do work. I would definitely come back here! read more

Starbucks - Coffee & Tea Near Me - Hainesville, Illinois

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I LOVEEEE THIS STARBIES... BUTTTTT... 10/17/23 at like 6:45 am? my mom usually places an online order while i pick it up for her.. i guess today i had showed up a little early? BUT IN MY DEFENSEEE usually there's a fat ass line when i pull up... but some girl with glasses came to me gave me my drink and was like "you need to come 10 minutes after you placed your order. we only have one bar." like first of all wtf is one bar.. you coming at me like i know wtf that is and like my bad time police... lmfao no fr my bad for showing up early but sis you was in my face rude about it. you could've easily said "hey you think you could place your order earlier? just so we have better time?" orrrr if she would've told me to come inside and wait for it, i would've too.. i literally just try to waste time in the morning anyways but like dang shorty it was never that serious but since it is THAT SERIOUS ima make my lil review.. NOW MY MAN AT THE WINDOWWWWWW... that man.. so sweet. i love him. honestly he made up with his kindness, he helped me with my lil usual coaster and a stopper because the girl could've gave it to me but she was on some power trip or some... no but the lil light skin in the window, he's so fun!! honestly give him a raise because it if wasn't for him making me laugh i would've FASHO snapped on shorty cause she was soo rude i was not feeling her vibes this morning at allllll. love this starbies but yeah the girl in the glasses needs better customer services skills, or leave it up to my boy at the window. read more

I almost always use the pre-order in app option since my drinks take forever to create in the afternoon(blonde roast-pour overs). If on the off chance I go through the drive thru, the staff is always pleasant and now know my order. I absolutely adore Nic and Eric (infinity). They make your experience and wait time fun! The drinks are delicious and I feel that the staff here puts in the extra time to make them correctly. I really don't get anything from the bakery since they went corporate. The drive thru can be a hot mess in the morning so know that ahead of time and use the app pre order! read more

my friend order at 3:34 and it is 4:02. we only ordered 3 drinks and are still waiting on one more. they take the drive thru orders before making ones that were scheduled ahead. you should go to the grayslake one its not far and they get it done in 5 minutes even less. would not recommend. read more

workers are very rude. needed to ask a question and they just stared at me. when i said excuse me they seemed very annoyed even though i was the only person in the store. worst starbucks i've ever been to, don't go here. read more

Customer Service here is far above expected, their drive through staff in the morning is always upbeat and friendly! They make a great experience when stopping in for your morning coffee. However, the drive through is horrible!! They need some type of control on the traffic for the drive through as there is cars coming from all directions. It would take much to fix the situation - but instead every morning it gets out of hand. Fix this issue right here! read more

This one is closest to my house so I'm there frequently. Also frequently they're out of an ingredient that is needed for my order. Pretty annoying. I wish whomever puts in the supply orders would have enough on hand read more

This starbucks almost always gets my boyfriend's order wrong, which never made me need to read a review. But today a woman was talking to someone else outside when she saw my friend and I walking towards the door. She then proceeded to run in front of us to get in before us, then NEVER PUT ON A MASK. She was greeted by the starbucks employees and presumably went to the back, meaning she is a partner. Making my orders wrong time and time again is an inconvenience but not the end of the world... deciding to not wear a mask is blatantly disrespectful, unsanitary, and unacceptable during a pandemic. read more

I am being kind by giving them two stars as my husband continues to have a different experience with them then I do. I have been here more than a dozen times, always in the drive thru, and every single time, they have managed to get my order wrong. Whether it's my drink order, (I always change it and tip so they can't complain,) or handing me the wrong flavor cake pop for my son, wrong is wrong. And, frustrating. Plus, I would agree with the other patron, the drive thru is supposed to be fast, this one is NOT. They move at turtle speed. Now, my husband, who frequents this location more often than I do, will tell you something completely different. They even greet him familiarly. On, the occasional times he's ordered for me, he has been sure to come home and tell me they made a joke with him around my order. Who cares how I like my coffee? I'm paying five bucks plus tipping you for it, so get over it. And, it's not like I am adding anything to it, mostly I'm taking it away and making the drink healthier, non fat, no whipped cream, no toppings, 1 pump instead of 4.... I drink Starbuck's daily, I couldn't do that if I drank all the extra sugar they put into it. Their comments are unnecessary. Oh, and to top it off, their banana bread is often dry and hard. But, I've found that it other Starbucks as well. read more

This Starbucks has the nicest employees,they have very fast service and they get to know you if you go often, this is important for if you are in a rush they will know what you usually get so they can have it prepared.This Starbucks has free wifi, and they have secret menu items. I would highly recommend it to anyone, they will also take the longest of orders read more

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"If you've been to one Starbucks, you've been to them all" -- NOT! While I have visited many Starbucks locations over the past 5 years, none of them compared to the Hainesville store! This place is exceptional! First off, the place is always clean and organized when I walk in. The tables, chairs and floors are neatly kept. And their restrooms seem to ALWAYS be clean whenever I use them! The store has a warm and inviting ambience that just feels like home. The baristas take the time to know me by name and greet me every time I walk in. They know what I drink and can even come up with suggestions based on what I've ordered in the past. I can get the same drink at a dozen other locations, but when I'm at the Hainesville store..it just tastes better! read more

I had one of the nicest Baristas at your store today. I didn't get her name , but she says she typically works in waukegan but she worked there too i suppose. She had a tattoo on her arm. She was the best Barista ever ! read more

I am giving five stars because of my experience with barista Mike. He was positive and had great energy. Although my interaction with him was short, it's always nice to have a warm experience which made me more likely to go back read more

It's FANTASTIC . The service was a little slow, however we got a $4 gift card for next time read more

Starbucks - Get this - Coffee & Tea Near Me - Hainesville, Illinois

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I have never had a good experience at this Starbucks. They have the slowest drive through I have ever experienced. If you're smart, you'll go in the building, and cut in front of the whole line. My guess is everyone knows this trick at this location, and that only adds to the problem in the drive through! I typically will go out of my way to visit another location, which adds time to my commute, but probably not as much time as waiting in line at this Starbucks. Plus they don't deserve my business if they aren't doing a good job. Today I forgot to detour to another location, so I decided to just go for it and give them a chance and they failed miserably. I started in the drive through line, gave up and went in. I ordered my drink and they made an entirely different drink. So they had to remake it and the second time they made it, they didn't do the extra syrup pumps that I had ordered and didn't fill the cup with milk...it was like 2/3s full and they just topped it off with a ton of whipped cream. They also served my banana nut bread cold, which every other location either serves it warmed or asks if you want it warmed. I didn't even think to ask. Also I always ask for my drink stirred, and always watch them put the lid on the drink without stirring. Why put it on the ticket if you're not going to do it. After today, I will not ever return to this location. Ever. If I miss my detour, I will skip it altogether or go to another coffee shop. read more

Jonathon is awesome. Friendly, & made my drink exactly the way I wanted it! When he was the only one on the floor handling bar, & drive thru he said: I will be right with you. Very attentive to his job! read more

I ordered the new fall drink for my wife. I probably didn't order it properly but when the guy repeated it back to it sounded right. I get to the window to pay, of course it wasn't what I ordered. Ordered it again and waited while they made it a second time. It was wrong again. I told them it was wrong and I'll just come in there. The girl at the drive thru window rolled her eyes at me. What happened to your sensitive training Starbucks! I told her you don't need to roll your eyes. I went inside and ordered the right drink. I will say that the drink I ordered had a complicated title and more than likely I ordered it incorrectly the second time. However, the girl with the tats really should have her attitude checked and sent back for MORE sensitivity training. read more

If you are in a hurry in the morning. DO NOT use the drive thru. I'm a big believer in giving a business a chance. So I have attempted the drive thru more than enough times to feel OK about rating it poorly, The wait time is long even if you're the only one in line. They're just too slow. Drive thru is for convenience and speed. PLEASE HURRY Hainesville SB. Sorry, but I go the the Round Lake Beach location now. They're fast at the Drive Thru even when there is a long line... read more

I had ordered an ice coffee that was basically a glass of ice with light brown water. I asked Kelly ( who made it ) to please give me less ice and more coffee. She replied well that's how we make it and if that's not what you want then you should have ordered it differently " very rude, entitled, and offensive. read more

My favorite Starbucks of the year. Consistently excellent service. They have the best people working here. They must have some awesome management here. read more