Sorry service. Always late always wrong. And they don't really act like they care I have been here 3 times in the last 2 weeks. It's not random it's horrible read more

The Starbucks closest to home. They have a busy drive-thru, but the inside is usually relatively empty and spacious. A good place to get some work done. Good layout with many tables and outlets. Sometimes ordering ahead is unavailable due to their busy drive-thru. However service in the store is usually predictably quick. read more

Starbucks - a cup of coffee and a laptop on a table - Coffee & Tea Near Me - Fairport, New York

Amazing customer service! I ordered a Pike Place coffee with creamer, but it was accidentally left out. I understand things happen. When I came back, the staff couldn't have been more kind or accommodating. They made me a fresh coffee right away with zero hesitation. Everyone was so friendly and pleasant, and they truly went above and beyond to make things right. Great experience and a perfect reminder of why I love Starbucks! read more

The employees at this location are always friendly and accommodating; nice environment for socializing as well!

Although this location is convenient and close to my home the service is sooo slow and often when order from the app I've received various versions of my drink orders. The slow service and various (sometimes not tasty) drinks does not mean the staff is unfriendly, that is further from the truth. The staff have always been warm and welcoming. Really wish that either they could get more staff to help with the demand or more senior staff members to help with both the consistency of the drinks being made and the pace at which they are being made. Hope that something changes. A lesson or two from the Penfield location might help. read more

Starbucks - Waiting area inside bank - Coffee & Tea Near Me - Fairport, New York

This Starbucks is in a convenient location, for me anyway. It's nicer than the Starbank we had before, which combined a Starbucks and a Citizens Bank in one location. It was weird, but it allowed me to make lame jokes about taking out a loan to pay for coffee. At this Starbucks, you may need to take a day off from work to order coffee. It's very slow. I don't think the staff are to blame. It's just a very popular location, especially at certain times each day. read more

I really enjoy this location. Long line in the drive-thru/inside: is that the store's fault? Nope! I think it goes to show that people really enjoy their Starbucks Perinton location! Baristas are the friendliest I've ever met. I've never had an order messed up, either. Inside of store is clean and inviting. Drive-thru is loud and clear, employees repeat order back to me every time and are very cheerful. I look forward to coming here with family and friends! read more

Drinks were fine! Drive thru line not too long! Butttt, when we went to cash out at the window she goes "i'm just gunna hand it to you, to put your card in, and there's gunna be a question for you to answer." The audacity for the question on the screen to be how much i want to tip was ridiculous. You already get paid hourly but I'm also going to tip you for you literally doing your job ?? Tipping culture has gotten way out of hand. read more

Starbucks - Our drinkies ! An Iced Chai, and a Strawberry Açaí Lemonade Refresher - Coffee & Tea Near Me - Fairport, New York

Avoid at all costs unless you don't mind waiting 30 minutes for a cup of coffee. Avid starbucks fan here but this location has been seemingly understaffed since they relocated a few years ago and you are almost guaranteed a ridiculous wait. Pick another location in town if you can. read more

Excellent - I've been to many Starbucks's locations in the United States and International- this is one of the best. The employees are impressive - very customer focused while working so well as a team. I can see (after spending 2 weeks here, coming pretty much every morning) that they are considerate of each other while serving with a smile. I've been to this location several times in the past and I can see there is very little turn over in the employees which indicates that they are satisfied. read more

I really would love to give this Perinton location 5 stars as the location is closest and most convenient. Even before COVID, the processing of an order whether mobile or in person is typically 20 minutes. This wait time remains the same as of today. Also when I order a macchiato in Perinton, I always get a cappuccino. I can confirm the extra drive to Cobblestone Victor proves to be more efficient rather than the long wait at Perinton. Bonus - Cobblestone Victor has excellent friendly barristas that know how to make a macchiato! read more

Start off with a positive - the baristas are always friendly and kind....and usually apologetic. Nine times out of ten they are apologizing because you are going to wait for your drink (or food) order. There is always a line at the drive-thru and more often than not, it winds through the parking lot; however, it is still faster than going inside....that is if inside is even an option. Most of the time inside it is closed. This morning after receiving our coffee relatively quickly, but waiting 15 mins for a banana bread (not warmed up), we sat down inside. Within 3 mins the manager said, "excuse me, will everyone please exit the store." "I am going to be closing the inside for one hour." These guys really need to get their stuff together. read more

Very slow service. Unfortunately some of the staff (not all) aren't meant to be in the service industry. One woman in particular, I believe her name is Leah, was rude to her employees as well as passive, unpleasant and monotonous with her customers. Drinks also did not come out correctly after waiting nearly 30 minutes. I miss when Starbucks was in the bank!! read more

Way way unorganized- the lost my order? Then claimed someone must have taken it- which could only have occurred if they had it made instantly because I ordered from the neighboring parking lot. They ran out of stickers which completely fucked up their ability to keep organized. 35 minutes for a coffee Go elsewhere read more

They REALLY need to get the staff trained. This is the 6th!!!!! Time my drink is wrong and not even drinkable, and I don't even modify it!!!! They can't even get the basics rights!!! This is why I stopped going to dunkin... for 5 dollars a coffee u expect it to be right. The ICED SHAKEN ESPRESSO COMES WITH MILK AND PUMPS OF CLASSIC SYRUP!!!!!!!!! read more

If you can't seem to find the Starbucks, it's located INSIDE THE BANK I had trouble with that at first looking for it and it was definitely aggravating but all worth it when the barista's at this Starbucks go ABOVE and BEYOND! They are VERY friendly, down to earth and personable. They really are humanized and that's hard to find these days... If you're looking for a daily Starbucks give this location a shot! You won't regret it read more

The drive thru is the slowest drive thru ever! Left the line twice in the past 2 weeks. Waited 10 minutes before even ordering. Not worth the wait. read more

5 star drinks, 2 star service. The baristas were to busy talking and joking around to make our drinks. It took 11 minutes to make 2 drinks. One of them was spilled once and had to be remade, the other one was made wrong and Olivia realized just as she was about to put it up for me. Luis did nothing but distract her, however he was quite friendly. read more

This Starbucks is amazing! The baristas are friendly & always have my order ready for me! They make my morning everytime, keep up the good work guys! read more

Should have known better than to go to a Starbucks that's inside of a bank. The baristas were friendly but SLOW. Too busy talking to each other to make drinks. I never got my drink because I was going to be late to work if I waited any longer. I already waited 10 minutes so I'm extremely disappointed. I will obviously never go to this location again. I've reached out to Starbucks customer service and hopefully they can rectify his situation and train this staff to be better. Update: I went on my lunch and they remembered me and gave me the drink with no issue. read more

This is the best Starbucks I have ever been to. The people that work there are SO nice and they seem genuinely happy to be working there. Service is fast and I have never had an issue. Best customer service ever !! read more

Probably the most deficient staff of any establishment I've ever been to. Unbelievably slow, 30 minutes for two coffees, and the entire place was an absolute mess. Cannot stress enough how truly horrible the service is. read more

This Starbucks has the friendliest Baristas and the most interesting set-up. It is located inside a bank, so the closing hours are a little wonky (they close at 7pm Monday through Thursday, 8pm on Friday and Saturday, and 6pm on Sunday). It also looks like they have a drive-thru, but those are part of the bank and not Starbucks. Ask me how I know There is ample parking around the building though, so it is easy to do mobile pick-up if you're in a hurry! read more

Sadly this Starbucks has gone downhill. I've been going here for 7+ years, since before they moved to the new building. I used to love going there every morning. Not only have prices skyrocketed but I chose Starbucks because the staff were friendly and my drink always tasted the same. Since moving into the new place I recognize almost no staff from the previous location. They always remembered my name and I'd be lucky if someone recognized my face now even though I go almost every day. The staff is friendly but often times lazy. You wait what seems to be forever for a drink just to have it taste awful. I didn't want to write this but after getting my coffee today I felt the need to since this is not the first time I've had issues here. I even said something to an employee about it and they did absolutely nothing. The first thing I did was purchase an espresso machine to start making my drinks at home. I refuse to continue to pay almost 8 dollars for a coffee that tastes awful, is made incorrectly, with zero customer service from staff. Even if you're the only person in there it'll take 20 minutes to get your drink. read more

Terrible! Wait times far too long in store. Not enough people making drinks. Dont use the online ordering. The wait time was too long. I had to leave after 10 minutes and never got my drinks and no refund. One out of ever 4 times I've ordered both in person and online they have messed up the drink not making it properly. read more

I have NEVER in my life seen a staff such as this one with such beautiful relationships with their customers. Since I've been sitting here for an hour... the cashier has come around the counter to give 2 hugs, she has asked every single person how they are and actually carried a conversation. She remembers things about all of these peoples lives. As awkward as this location is, being inside of a bank, or rather a bank being inside of the Starbucks lol the staff make coming here worth it. Once the customer pays, they travel to the drink pick up, where the young man continues the conversation. Such an experience. Well done team. Keep up the fabulous work, that you don't even make look like work. XO read more

Wait a minute....I cant pay for a ridiculously overpriced coffee with a $50 bill? You actually suggested I stand in line at the bank and make change? That's stupid. At my place of employment we commonly grab 4 or 5 coffees at a time....is that also a time you dont accept $50 bills? It obviously doesn't matter if I dont buy coffee from you again, but.......seriously? You folks rake cash into the register and when the only bill I have is a 50 you tell me to go get change. I love you tim horton!! read more

One of the most interesting Starbucks I've ever been in. I used to stop by here whenever I came up to the mall at Eastview and it was the closest Starbucks to where I used to live. Stopped in for a drink the other day and it was a very busy place. It's an interesting idea to put a Starbucks in with a bank. Overall the staff is still helpful and friendly and the drinks are the same high quality as other Starbucks you'll visit. I love their coffee because some of their brews are better quality tasting than the boiling hot competition. If I want sugary caffeine for a quick fix I'll go down the street, but if I want COFFEE I'll go to Starbucks. read more

Get over the lack of a drive thru and outdoor seating, but this place is great! The baristas are the friendliest ones I've been around in a long-time. They KNOW their customer's drinks orders and have them ready almost as fast as you can get through the line. Strange set-up in a bank, but you can get over that too. To save the environment everyone says you should combine your errands, now you can!! read more

Starbucks - Coffee & Tea Near Me - Fairport, New York

I love coming here. The staff is amazing and can normally help me figure out what I want to drink before I can think of the name. Having the bank in the same building makes this a one stop shop for me on my lunch break doing errands for work. read more

SLOWEST STARBUCKS I HAVE EVER BEEN IN. Completely annoying to wait for 15 min for 2 drinks while watching 3 baristas standing around. Won't go back!! read more

Not your traditional Starbucks as it's in the bank, but staff is great. Service is quick. They always have my mobile order ready!

The staff has recently turned over and it just isn't the same. The espresso machine seems to make more bad shots than good so my drink always takes longer than it would if they had a better machine. read more

It's a little strange to walk into a bank to order a Starbucks... I would NOT go here to just hang out with friends and chat. However they are always quick with my drink and create the perfect combo of dirty and chai to keep me coming back. read more

Great Starbucks, a little different inside a bank but still great coffee and great staff!

Kind of a strange setup for a Starbucks, it shares the location with a bank. No drive thru or outdoor seating, but the interior is pretty wide open and relatively spacious. Good service, but my coffee was luke warm, which in my experience is very rare for a Starbucks - usually the coffee is served at approximately the surface temperature of the sun. read more

I stopped into this starbucks while visiting the area, and was surprised to find the starbucks connected to a bank. It gives it a very non-coffee shop feel. I don't think I would like to sit and do any work here. With that said, starbucks coffee is still starbucks coffee and the baristas seemed competent. You can definitely get your coffee fix here, but I wouldn't schedule meetings or plan on studying here. read more

If you're like me and don't drink coffee, you expect your non-coffee drink to be made just as carefully as a fancy coffee beverage. For whatever reason, at this location not all baristas are properly trained on how to make an iced matcha latte. There has been a handle full of times I've picked up un-mixed drinks that are just almond milk and ice with chunks of matcha mix floating around. Enough is enough read more