I'm not sure of the names of the people who worked a night shift on 06/07.. it was 2 white men and 1 white lady but they were extremely rude to my friend and I. Not only did they mess up my drink and take 10 min to give me a new one when no one was in line, but when we were heading out the door one shouted "yess get out of here" thinking we didn't hear them. They also kept making smart comments about my friend and I just because we asked to remake the order. Super rude, customer service sucks you can tell they don't care for your drinks. read more

Other than the high turnover at this location, the place is fine and in line with other Starbucks locations.

Literally one of the worse Starbucks Ive ever been to. How is that even possible!? Majority of the time I order a Pink Drink and everytime I order..they never shake it up in the shaker! The poor each measurement into the cup I'm supposed to drink out of and hand it over. Today they even forgot the strawberries that are supposed to be placed at the bottom of the drink. When I made the barista aware..he went to the back and got the bag of dried strawberries..took my drink back opened the lid and poured the strawberries on top directly from the bag! How disrespectful! And he gave it back to me as if that's okay. Least to say, they're lazy in this Starbucks location..they do every task in a quick lazy way and they all lack customer service quality skills. Today was my last day going there..I know what to expect from the employees here and that's low quality effort and service. read more

This Starbucks isn't great. Homeless guys are here all the time and the staff aren't friendly. I only go here bec it is close to campus and open later than other Starbucks. But they need to work on getting the homeless out, work on their customer service skills and cleaning the place up. And like another customer said, the bathrooms are always either out of toilet paper or soaking wet. If there was an alternative out there, I'd go there. read more

Yep, it's a Starbucks, but I knew I liked this place when a guy and his cute kid *rode* through the door. He was walking, but his kiddo was on a training wheels bicycle (grown up stroller). Kid got off bike and parked it inside, proudly approaching the counter. Ha! This location is huge. If it wasn't for the familiar menu, I might have closed my eyes and thought I was at another coffee stop. The vibe here is fantastic. I had a meeting here the other day, and since I typically hold meetings at another spot in town, I'll fully admit to having never been here before and was thrilled when I finally gave it a chance. I always figured it would be too usual, but boy was I wrong. The seating is more than abundant, and though it was pretty crowded, snagging one of the comfy chairs wasn't a problem. The only thing I would change about my entire experience was the disgusting...and I mean gross sweaty workout chic who was standing in front of me with sweat literally dripping off her body onto the floor. Eeeeew, I'm feeling sick just thinking about it. I'm thinking they need a sign that reads *Our iced tea is guaranteed to cool you down, but please leave your dripping sweat at the door*. Fun, urban, and lots of seating. I may have found my new meeting spot in town! I'll be back for sure. read more

My wife & I stopped in for a coffee & nib bits and they were flat out rude to us. She's vowed to never return to this location. read more

This starbucks has the friendliest staff and plenty of space to work. It's open until midnight which makes it a great place to work with others or study. The only thing that I don't like is how loud the music is at this location. There is street parking outside of the store! read more

Ordered a short pike with room. Received a tall with no room. I don't want that much coffee. But the real kicker is when the older grandmother after me in her 70s tried ordering and the barista had to repeat themselves several times. They instructed the grandmother, who was obviously hard of hearing, to "clean out your ears" using a stern tone. WTF. This employee doesn't need coaching, they need dismissal from their job. Is this how corporate instructs baristas to treat elderly customers? Shame on you. read more

I have never seen a more ineptly managed group of people. There were 5 workers standing around with people leaving without their food or drinks because the wait time was over 20 mins. When I asked if anyone planned on making drinks today, I finally received my order. This was a 45 minute experience. Watching medical professionals and front line workers give up on their paid-for food and drinks is UNACCEPTABLE. they also turned off mobile ordering which I assume is to continue making it harder to get your drinks. Unreal. read more

So I came back because this is in my neighborhood and I love the day crew people. Here's what I found out. There was a student who was curled up in a chair sleeping and kept sleeping for 30 minutes without anybody coming up about sleeping. Same manager who kicked out the old man for sleeping, and he wasn't asleep for the hour and a half as I sat next to him. That incident included police action. Here's another observation, this is 99% filled with students. It used to be a better mix of students and residents when it was a smaller store. What is upsetting? There is a lovely Starbucks on campus right next to a large seating area which includes a view of the lake and fireplaces. If you fall asleep there, nobody says anything. The library is just across the walkway for those needing to study. Evanston residents cannot go to this Starbucks. Only students. Thankfully Panera is down the street so I do not need to leave my neighborhood for coffee. read more

I'm late to the party, but the new location is a vast improvement over the previous location - it actually holds more than 3 people now. I love the new industrial ambiance that is very much made for instagram. The staff were very courteous, and pretty quick with our orders. Granted, it's summer and the students aren't back on campus yet to swarm the place, but right now it's definitely one of the better Starbucks I have been to. read more

The good: Nice Decor, clover machine, variety of food. The bad: Long lines and LOUD MUSIC. Please turn down your music!!! Not a good place to do business, focus on work, or have a relaxing cup of coffee. read more

I think this Starbucks deserves a lot more credit than it gets. It's hard to find an escape in Evanston, for all of the Northwestern students in a concentrated area. Although one of the bigger Starbucks, it definitely holds at capacity at any given time. It's a bit loud, but it is honestly a Starbucks to kick back and converse. Bathrooms are actually not too shabby for its size. read more

Update: The new storefront has added a much-needed improvement in the seating arena. They're also now one of the Starbucks licensed to serve wine after 4pm. If you're the kind of person who wants to drink wine at a Starbucks, well, then, I guess you are in luck. I have to echo steven d's comment about the upcharging--they've tried to pull similar stunts on me, but I fight it. I usually order a blonde roast, black. I tried ordering one around 2pm, and I had this conversation: Me: "Grande blonde roast, please." Sbux Guy: "Um, we don't have any blonde roast brewed. We don't brew any after noon." Me: "Huh, it seems like there should be a sign up that states that. After all, it is on your menu, right there." Sbux Guy: "We can do a pour-over for you. It would just be 40 cents extra." Me: "No, I'd actually like to pay the price that's on the menu. if you have to do a pour-over, that's fine, but I'm paying the price that's posted right there." Sbux Girl (walking up): "We have some blonde roast right here" (points Sbux Guy to carafe behind the counter). Sbux Guy: "Yeah, but that was brewed a while ago." Me: "That'll be just fine. Thanks." I wish I could say I've only had to have this conversation once, but I would be lying, and I like you too much to lie to you. read more

I decided to give this Starbucks another try because it's been a while. No, employees are still cold af. How do this awkward people get jobs there? I went up to the counter because my order was wrong and one employee with glasses looked me in the eyes and kept walking to the back area. Like another reviewer stated, might as well be working in a dance club the music is crazy loud. I had my headphones on with white noise as high as it could go and I still couldn't drown out the noise. Did not want to approach all the guys on duty cause they scary. On both consecutive days I was there the women's bathroom had no toilet paper. WHY does this have to be the only Starbucks open that late?! The one on Dempster and Dodge is much friendlier and they have the music at a decent level. read more

I'm writing this as I leave... the guy who has gauges in his ear and has blonde hair was so RUDE!!! I've been In Here multiple times each time I got horrible service. I work around the corner so this location is convenient for me. Today I noticed that they always been rude to me but today how I watch them interact with other guests much better tone and service. Is it because of my skin color? My tattoos? Which is it? I ordered a drink and asked for it a certain way... why do you have to be snarky about it and then snarky about about my drink to another employee. My drink was CRAP and today for my 4th visit, still shit service. 10$ down the drain. I'm in the industry and this just not cool. You shouldn't be rude based on someone's appearance. I feel completely uncomfortable to go back into that Starbucks! I will never recommend this location to anyone. I pay almost 10$ for my coffee, I didn't pay to have bad service. I pay for good coffee and to be serviced by nice employees. There's definitely a race issue at this location! read more

This Starbucks was renovated a little while back, and the interior is much more spacious now, making it an even more popular spot for students. Even though this location is almost always full of studious students, there are many options for seating - by the bar near the window, bar near where the baristas are, communal table in the back, in addition to a handful of 2-3 person tables. The people who work at this location have been friendly every time I've come in, and because of how busy this location can get, the service is fairly quick. Starbucks tip - bring your own thermos/mug and save 10 cents off your drink. :) read more

Diverse group of people. All wonderful. Drinks always taste delicious. Management is hard at work to making the store a welcoming place.

This starbucks is always so busy but all the employees do such a great job getting drinks out. They are super nice to everyone! drinks taste great too.. you guys are doing great.. love my Starbucks peeps read more

This Starbucks just relocated to a bigger space about 3 doors up from the old location. It is the nicest Starbucks I have ever seen. The interior has an industrial chic vibe, and lots of seating. The line moves faster since there are more baristas working now. Huge improvement. Great service. read more

I've been here a bunch of times (although not as often as some, as I don't have a java addiction.....yet) and my drinks have always been mediocre to OK at best. Service is also sometimes hit or miss...I ordered a tall apple spice, no caramel/whip and he put on caramel before I could say something. Then, when I pointed this out, he hastily made a drink for me that, tasting it down the block, seemed as if he'd just poured the syrup into my cup. Honestly, if you cant even do basic starbucks drinks right, how am I expected to give this a decent rating when compared to the other, far more accommodating and creative, cafes all over Evanston? read more

I always come here because I live about a block away in Evanston. In fact, I'm writing this review here right now. I love that there's a mix of Evanston residents and NU students here, and a lot of the residents do too! Just a few moments ago, one man said something along the lines of, "sitting with students makes me feel young again!", and yesterday, a lady told me that she thinks it's cool to be surrounded by people who are working on things she didn't understand (don't worry - of course I assured her that if she had the exposure she'd pick it up easily!). Yes, it's crowded at times, especially on Sundays or during exams week, but it's pretty much adjacent to campus, so what do you expect? I've never seen students being overly loud, rowdy or not cleaning up after themselves. And I doubt the renovation would have happened if it weren't for the huuuge amount of sales that the students bring in. If you don't like students, there's another Starbucks on Chicago/Dempster. There are a lot of outlets (look under the table if you're sitting in the section near the cash registers!), the music is great, the temperature is comfortable, the renovation is stunning. The baristas, especially Natan and Chris, are very warm and friendly (though there are two others that give me a blank expression every time, but I can dig it). They don't always make my drink at the temperature I request, but that's alright. Should I make a food recommendation? Try the madelines! They are really delicious and very filling for such small cakes. You can find them near the bananas. You're welcome. read more

Feels bad to pan Starbucks but as locations go this was a severe disappointment. The place looked new and was attractively decorated. Unfortunately, the service was inattentive, they got one of the drinks wrong and the place was filthy! The condiment tables had spills, empty containers and an overflowing waste basket. The counter was sticky and smeared and there were wrappers on the floor. I hope this is not an ordinary occurrence. Ok. Time to be fair. I looked around half an hour later and everything had been cleaned up and employees were smiling again. Must have caught them at a bad time, but still.... read more

Awesome newer, bigger location. More seating. However, the quality of beverages is rather disappointing. There are days I wish I could go behind the counter & make my own. At least the baristas are friendly. read more

The app that holds my Starbucks money wasn't functioning. The guys at the register were super patient. Great service! (The app sucks.)

I was getting breakfast and the paper the morning I went to this location, but it seems to have a problem keeping the homeless away from harassing the customers. It was clear they had a problem when a homeless guy shaking his cup for change, but what he did next had me floored...he pulls out a cell phone and starts texting and the guy sitting at the far table on the end was totally not seeing what this dillweed was doing. Plus not to mention he had a Starbucks coffee cup next to him...so apparently this guy was pretending to be homeless, but could afford coffee from Starbucks and to pay for a cell phone to text off of. This location was pretty funny in my honest opinion. This location gets 5 stars for service and professionalism. read more

Starbucks - Homeless guy reading a text on a cell phone and begging for change outside of the Starbucks on Sherman Avenue - Coffee & Tea Near Me - Evanston, Illinois

They layout for this Starbucks is very neat. I would use this Starbucks for a meeting or study spot anytime. I was surprised they had to brew decafe coffee for me, maybe they just ran out. read more

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The wifi here is WAY too slow. I just was downloading a 1MB file and it took about 5 minutes. If you want people to come here to get work done you need to offer an internet connection that's not prehistoric. Truth of the matter is that people have enough brand loyalty to Starbucks that they'll keep coming despite the internet connection, so I don't see this improving anytime soon. read more

This is a little, odd, small, and cramped Starbucks hugging the Northwestern campus. It is what it is. Don't hate it, just accept it.

Don't really go to starbucks much, but am very impressed with the new location. A LOT bigger and the interior is very clean and modern. So far only visited the new location once and bought a maple scone, which was delicious. read more

Thank you Natan, for always making me smile every Saturday morning. This staff is incredible, I'm not sure if they realize what an impact they have on their customers. --Dana aka "no no" read more

It's the prettiest Starbucks, and there's always a great photo op. Crowded. Huge menu. Heart of downtown Evanston. read more

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This Starbucks makes the BEST snickerdoodle hot chocolate. It is literally heavenly. Their cake pop is also the greatest thing I've ever had. Such a great birthday treat all in all! This Starbucks is also huge for college students to work in which is nice and rare in a college town! read more

I come here almost every day and I'm a regular customer. Not once have they messed up my order until now. I ordered a grande iced Carmel latte and that's what I was charged for but instead when I got my order it was a tall grande latte with no whipped cream on top or the caramel swirl I come here alot and expect them to get my order right but must have been the employee taking my order who had weird makeup lines next to her eyes read more

I AM ABSOLUTELY DISGUSTED AT THE TREATMENT AT THIS STARBUCKS. I ordered my usual drink of a pink drink with no ice and watched it being made. Right before it was handed to me, one of the male workers took it and scolded his coworker for filling the cup full with pink drink. He proceeded to DUMP THE CUP OUT. And filled it half with water and half with pink drink. He wasted a WHOLE CUP just to prove a point. IS IT A CRIME TO WANT NO ICE???? I asked him and he said it was "a policy" why is it a policy to get a watered down drink??? I paid for a tall pink drink!! I am so upset right now! read more

9/21/14 I'm changing my opinion on this place because I moved away and did not realize how incredibly kind the people at this location are. They learn your name and if not, they know your face and order. That means something. I go to other locations and am treated like I am ruining their day for giving them business. Since I wrote this review, they have become much more efficient with the delivery on the back end, too. ***** 6/17/13 The people who take your order seem courteous and try to assist quickly but on the back end, it is very slow. I get an easy drink, too and the employee took forever and then when preparing it, she didn't even shake the drink. Not impressed. They just seem overwhelmed, even when there isn't a crowd. It seems like they could work out a better system to become more efficient with their time and ours. read more

Well, let's talk about coffee:) This is one of that things I can't imagine my life without. I drink coffee every day, I drink a looooot of coffee and I love it:) Starbucks is definitely my favorite coffee place. I have app with them that makes ordering easier and faster every time. As well as keeping my rewards up:) Yes, that's a little expansive and I don't even want to count how much money I spend for Starbucks every month that's really a lot ‍ but I just can't stop because that's so delicious. Regularly, I have hundreds pictures on my phone with a cup of Starbucks & new manicure. But I just erased everything yesterday so could found any to post now. Oh, yes, my favorite one is Hot Grande Hazelnut Latte. Forever! Sometimes I change it for White Chocolate Mocha but it's kind of too sweet for me. Once I decided to try smoked toffee nut, I guess, and that tastes like salami Any way, I love Starbucks ;) not just for the coffee but for cute cups and atmosphere. read more

You're not going to get the remodel to place and they made it really nice and stay move but the weight as usual is always too long people are very nice they try to serve you but the overload of people and not enough servers makes it quite complicated I would say good establishment bad management however the food does come in fresh they do not leave its tail very hard to get a seat if you're planning out on a meeting or talking to someone or taking some time out to sit down and have a coffee however in the summertime outdoor seating which is quite wonderful because you can enjoy the atmosphere Evanston is a beautiful place taking a little fresh air have a nice cup of coffee it's absolutely lovely read more

Ashley was the best Christian barista and manager. She helped me pick out the best loaves of bread for people and it tasted great. People seem to always compliment her. I was able to meet her and she kept me laughing. I loved that she was a Christian and I know Yeshua HaMashiach my Husband will always be with her. She genuinely expressed Christian appreciation and love to help others unlike other managers.She really is one of the nicest managers. May she get blessed by God!!! Please head to church- side note! read more

Starbucks - Coffee & Tea Near Me - Evanston, Illinois

The staff is wishy washy.Nice then mean My coffee sat because the cashier didn't ask name. Evanston starbucks have weird staff. read more