This location is really busy. The drive-through line is crazy, and the people behind the counter work tirelessly to get all the orders out. We decided to try our luck and came in to order and enjoy our midday snacks. We ordered via the app and waited. Upon seeing us wait a while, the barista noticed we were waiting for a good while, so he inquired what we ordered to ensure it went through. Thankfully, it did, and he just made it faster for us, which was exceptionally sweet. Our drinks were perfect, and the service was stellar. For an incredibly busy place, they manage to keep the place quite clean. Can't get better than that. Adding this location to my list of "favorite Starbucks." read more

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Went to this location as I needed to do some lap top work while I waited for a colleague nearby. Waited for about 10 minutes for service at the counter since I brought my Starbucks cup with me. If you aren't a drive through customer or using the app, you are low priority and it definitely feels that way. This location only has wood chairs so seating is adequate but not comfortable. Although I did like the bar stool height option. Music was very loud so I had to use my noise canceling headphones. Coffee was fine. Overall experience, not what I'm used but better than many California locations. Overall, a lesser location versus others. But at least it felt safe inside as I stayed there for about two hours. read more

Horrible experience had to deal with extremely rude woman extremely rude. Tried to rip me off and then refused to give me a refund to be very careful in the drive through read more

Horrible Starbucks. Didn't get my order right. It's not even a complicated order. It's literally the coffee, syrup, and sugar. Apparently that's too complicated for the oh so cool baristas there. Place sucks, ambiance sucks, this entire Starbucks sucks. read more

Wait time here is a little longer than average, like 15 minutes for a drink. We ordered two drinks; one came out reasonably fast, but the second took much longer. I think they are understaffed. Only three people worked there, and drive-thru and walking traffic was busy. The cashier had headphones and was just doing the register, and only two others were making drinks. The system here is disorganized, and all other feedback shows it. I'm not complaining, but this place should hire more people to handle drive-thru and foot traffic. read more

Starbucks - Coffee & Tea Near Me - East Brunswick, New Jersey

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Paying attention to customers as they stand there waiting for about 10 minutes , which unfortunately seems to be happenning throughout a lot of their stores lately. I went to Statbucks today, 8 cars in drive thru, so I decided to go inside to make it faster. I counted 7 workers inside which all made eye contact with me. No smiles, no good morning and no one acknowledged me just continued to talk into their headphones and among each other. I did seem them making coffee, lots of pick ups pilling up waiting to be picked up but no one was picking them up. Mind you I was the only person in line. Finally one worker turned around and he took my order. He was super nice and friendly but why did it take 10 minutes to even be acknowledge or take an order when I made eye contact with all of them. I worked customer service for years and this was never acceptable then and should not be acceptable now. We as customers pay a lot for Starbucks coffee and except better customer service. Suggestion maybe upper management should be connecting more with their stores to see for themselves what is going on. read more

Great staff. I'm so glad to enjoy some pumpkin bread with hot pike drip coffee. Delicious! Speedy service! Tidy with mellow tunes. read more

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Let's face it, the average Starbucks Barista is now an apprentice pastry chef forced to construct overly complicated dessert drinks while customers who pop in for some quick java are forced to cool their heels while the army of zaftig office workers in front of the line wonder why they can't squeeze into that slinky cocktail number from 2017. Starbucks is no longer a Coffee Run, it's a Coffee Wait. At least at WaWa, I'm in and out in five minutes, caffeine in hand. The greedy lads from Seattle seem to have Starbucked themselves. Two lethargic stars. read more

The wait times at this location are crazy inconsistent. I have come here where there was a drive through like 15 cars deep and my mobile order was ready in 5 minutes. I have also had to wait over 15 minutes for a drink (which is extremely frustrating when ordering ahead). read more

Starbucks - Grande vanilla sweet cream cold brew - Coffee & Tea Near Me - East Brunswick, New Jersey

This is the second time this week I ordered a hot matcha from this Starbucks that wasn't properly blended. They're either using too much matcha or not blending long enough. Either way, it's nothing but drinking disgusting grit powder the entire time. For the price of these drinks, this is unacceptable. I won't be back at this location. I've never experienced such low quality output at a Starbucks before read more

Starbucks - Unblended matcha powder. Disgusting - Coffee & Tea Near Me - East Brunswick, New Jersey

I went in to pick up a cup... the manager greeted me and was super friendly! She offered her assistance and it's nice to see folks happy at work.... It changes the mood. read more

Starbucks - Supposed to be a Vanilla cream cold brew - Coffee & Tea Near Me - East Brunswick, New Jersey

I had a grande latte from this Starbucks, and it tasted really good. However the restrooms were not able to enter unless you had the access code, which you could ask one of the baristas. And the restroom was not clean. The interior of the store looks updated, with many seatings. read more

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I order a drink with 11 pumps of classic, because that's how I like it, the guy mocked me. That's so unprofessional

Barristas need retraining honestly. Every time I give this place a try the drinks are watered down, or just nasty. I recently got a matcha and this was purely Milk with maybe a spray of matcha. read more

Starbucks - This picture is doing it justice but Irl this is white - Coffee & Tea Near Me - East Brunswick, New Jersey

Wow, Jess, working on the DT at 6:40 p.m. on 1/24. has been the nicest, most helpful, and polite person I have encountered in any restaurant lately. My sandwich in the other hand not great! Keep smiling read more

I go to the Starbucks on occasion, sometimes when I just need to get away and have some quiet and sit there and have a cuppa coffee, work on my laptop, and chill out. It's an OK place to do that, surprisingly it's a little bit louder than most Starbucks that I've been to, but that's not their fault, not really anything you can do about that, I think a lot of it is the acoustics in this place. Anyhow, the people that work there are nice, the place stays clean, which is very important to me. Honestly, I do believe though that Starbucks pricing is getting a little bit out of control for their coffee selection, this is the main reason, what limits me from going to Starbucks more than I do, I go once every couple of weeks, I would more than that pricing was more conducive to marketplace read more

Honestly I had a really bad experience this location need retraining. The food was really bad, and the service too. I was only getting my usual dragon fruit and they give me a horrible drink. PLEASE CHANGE PERSONAL IN THIS LOCATION OR RETRAIN THEM. read more

The service was horrible, and the drinks taste really bad. The atmosphere was bad. Please change personal from this location.

They have a lock with a code on the bathroom doors. When you request the code, they won't give it to you. Rather, they walk with you to the bathroom and let you in. It's kind of like being in preschool, and needing to raise your hand and wait for one of the teachers to grant you permission before you can take care of your bathroom needs. read more

The Baristas are great. My beverages & bakery goods are well worth the $$$. I love the new high tables and booths. Very friendly atmosphere!

Went for a quick coffee with my family on a Saturday afternoon and it was pretty busy at the place. I had to wait for my drink (ordered online ahead of time), which is understandable. The service was okay and the order was correct. read more

Starbucks - Exterior - Coffee & Tea Near Me - East Brunswick, New Jersey

I have to stop going to this location. They are so busy socializing with each other, there is no customer awareness among the lot of them. I sent a mobile order for a drink and a sandwich. The app said it would take 7 minutes. I drove there, went inside and waited 15 minutes, watching people come and go. I finally asked what the holdup was. My coffee was sitting behind the pickup rack and my sandwich was in the drive thru. It was lukewarm at best when they handed it to me. Never during that time did someone notice the customer standing there for an unusual amount of time and ask my name or what my order was. They didn't even notice I was there. The owners of these franchises don't care either because customers keep coming. read more

Dominic consistently provides great customer service with a smile. I have noticed he stopped putting his hands on the lid (EXCELLENT MOVE!). Additionally my beverage (coconut milk hot chocolate no whip) was hot & I love it. Plant based beverages are usually served warm. Shout out to the barista for equality across all beverages. read more

Emily just that girl is fine enough to handle any situation. Best and outstanding service I ever received in Starbucks . Nice croissant and impossible sandwich . read more

This place is dirty. The service is slow and not the friendly at all. I order two of the same drink and one came out 15min before the second. Corporate needs to come in clean house and start from total scratch! I'll never come here again. read more

Starbucks - Coffee & Tea Near Me - East Brunswick, New Jersey

This popular drive-thru location is at a major intersection of Tices Lane and the northbound side of Rt. 18, but service is often hit or miss due to inadequate staffing and training. As other reviewers have noted, the wait times can be very long, especially during peak hours. Customers ordering in-store have to compete with those ordering via drive-thru, and drinks are sometimes served in a helter-skelter sequence, rather than first-come, first-serve. Ordering via mobile app is sometimes only slightly faster than ordering in person at the counter or drive-thru. Some of the tables and chairs in the middle of the room are bar height. The tables along the walls inside always seem to be occupied by college-aged laptop users, while the tables with umbrellas on the patio outside are often deserted. The two unlocked single-occupancy restrooms are located by the entrance. read more

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Let me start by saying, it's Starbucks what's there not to love? This location is always packed in the morning since it's on one of the major routes but they're still somehow very fast with the service which is amazing especially when no matter how early you wake up you still find yourself rushing to work. The staff here is also very friendly. I don't recall ever having a problem with an order or anything else for that matter. They have outdoor seating which makes a nice study area or just a relaxing area in the daytime or evening. There is also a very nice ambiance inside. Personally, I can't say too many bad things about Starbucks and I'm certain i'll keep returning and giving them my money. read more

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Very upset. Ordered double chocolate chip frap and a tea. Took 25 min to get the order. My daughter drink was not even blended all the way. The people behind us got there three fraps before us. When I spoke to the girl saying we are waiting she gave me a nasty attitude and made 4 more drinks after telling her we were waiting for 25 min. I gave a few more min and told another worker we are waiting for a drink. They finally made it but said there out of whip cream. How can you have a frap with no whip. They did not even apologize for the wait or for forgetting our order and didn't even offer or up size the drink to satisfy us at all. This the worst service I have ever had from this place and extremely disappointed. The line is so backed up with orders that it looks like a club scene in there with people waiting. OKAY AFTER DEALING WITH CUSTOMER SERVICE WENT FOR SECOND TRY TODAY. ONE OF THE WORKERS WHO SEES ME THERE ON A REGULAR I TALKES TO ABOUT LAST NIGHT AND SAID SHE KNEW IT WAS GOING TO HAPPEN BEING SHORT HANDED. SHE APOLOGIZE TO US AND GAVE MY DAUGHTER A COURTSEY TALL FRAP ON THE HOUSE. TO TOP IT OFF A VOUCHER FOR ANY SIZE DRINK TO USE IN FUTURE. NO THAT'S SERVICE. SO IT'S HIT OR MISS WITH STAFF. read more

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The drive-through was backed up. With the line moving as slow as molasses, I bailed from the line, parked and went inside the store. It took a couple of minutes to be greeted at the cashier's station, but from there everything went smoothly and the service was great. A fast moving drive-thru window for a Starbucks where everybody is ordering custom drinks may not be possible. I think the answer lies in having more baristas mixing drinks simultaneously. On this Sunday afternoon, there only appeared to be two baristas creating the drinks. read more

I can't say I have experience with needing the bathroom code at this location like others have mentioned but I do grab coffee here regularly and the baristas have always been friendly as well as timely and accurate with my orders. No complaints! read more

This may actually be the worst Starbucks I've ever been to..Today, I watched as those working socialized with another employee who just came to hang out and chat with her friends who were working. I spent 25 minutes inside waiting for one drink and watching as the baristas chatted with their friend. They focus solely on the drive thru even when those customers are not at the window. In the meantime customers are standing around waiting for their drinks. When I finally got my drink the side of the cup was covered in chocolate sauce. Not what i yup silly expect from Starbucks. read more

Starbucks - Ordered a latte macchiato. I got just steamed milk. Over 4 dollars for steamed milk? - Coffee & Tea Near Me - East Brunswick, New Jersey

I still waiting for your regional manager reply regarding my complaint my case # is CS5266xxx omg again!!!!!

$5 and Waited 10+ minutes for a cup of hot water with a shot of espresso, could've drove to wawa poured myself a cup and back in that time

Sunday 10am July 16, 2023. Absolutely the rudest employee I've ever encountered in a drive through. Because it was early morning on the weekend, there were zero people in line. She gave me a lecture full of attitude about how i needed to indicate was picking up at the drive through and not front (god forbid she had to walk 5 feet to get the coffee from front counter.) My toddler daughter then asked for some orange juice, so I asked her if I can add it to the order. She then gave me another lecture about how I needed to order at the intercom and not the window. This is bottled juice that required no preparation. Also refused to help throw away the empty Starbucks cup I had in my (I go there several times a week and can't get out the car because of said toddler in the car) read more

This is a great coffee shop! Service here is hit or miss here! Sometimes you are going to get a nice barista or a bad barista. Our barista kind of had an angry attitude, and did not seem happy about his job. We got our drinks quickly, but mine was really hard to get the drink out of the straw. The drink still did taste blended enough, and was nice and sweet like their other frappecinos. This is a good bake shop with great drinks and food! read more

This location needs more help, the drive thru is getting ridiculous! Twice this week I'm about 6 cars in and service just stops! Waited for 20 minutes and when getting my order they ran out of trays?! Seriously I had to place 6 grande cups through out the car and hold one down till I got back to my destination. The sad part was I didn't even get an apology! Just "hmm I'm thinking what to give you to hold all 5 stars" yea not good for business if you know how busy this location is, keep up with the inventory supplies. Which leads to your last year orders.. management keep those angry waiting customer happy. read more

It is hard to say that this is my favorite Starbucks being that I visit here once a month (maybe) - but when I have a chance, I'm always happy to stop by because of how great the staff is. For example, I ordered an iced americano one time but it was taking quite a while since there was a very long queue. Sensing that I was there for a long time, Chloe stepped in and asked me if I'd gotten my drink yet. After some time, I did - but a few weeks later when I visited again, this time with my mom, Chloe again went above and beyond and surprised me by offering my mom and I to try the new signature drink that just rolled out. It's the genuine care & beautiful positive energy that always gets to me the most! so much so that I was happy to surprise the staff by bringinh them a dozen Krispy Kreme donuts the weekend afterwards to show my appreciation) - all thanks to Chloe and her amazing personality! read more

This place should be shout down no joke. The drinks tasted expired and I threw up after because of how bad it was and how it tasted like the milk was expired and the service was so so slow. The staff were nice and all but so slow it took 30 minutes just to get 3 drinks when only 2 of there were a small and one venti. I don't recommend this place and still trying to get back my money and this place is so disgusting it's very very dirty not clean AT ALL. I don't even know how this place is still not shut down because someone should really inspect this location. They need better staff, service and a whole new manager. read more

They get 5 stars because they are open late (midnight) and the staff are always on point with making my coffee. This place have plenty of seats to hang out with friends. Just good overall ambiance and even if it's busy they move the line along because like I said earlier the staff are great. Any special request you have they would be happy to do it for you. The always have a wide a variety of cake pops for my lil one which is a plus for me. This is one of my favorite starbucks location. You get what you pay for and for this place it's worth it. read more

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I love Starbucks and have never had an issue with them. Yes, you do have to wait sometimes in a long line of cars but I am very patient and that certainly does not bother me. The staff at the East Brunswick location are super sweet and will gladly give you another drink if they mess your order up. They care about the satisfaction of their customers and will do almost anything to make you happy. If you do not want to be stuck behind cars or people, go to Starbucks at not so busy times of the day. The price per drink can be on the expensive side. It's about $4 if not more for a small latte. However, they are so delicious and it helps when you have gift cards! I highly recommend signing up for their rewards program because you get a free drink for every 12 purchases. Also make sure you ring up orders separately that way you get more stars for that purchase! read more

Starbucks - Logo - Coffee & Tea Near Me - East Brunswick, New Jersey