This is easily one of my least favorite Starbucks locations. I shouldn't have to brace myself for an experience every time I go to a coffee shop, and unfortunately, that's exactly what happened here--repeatedly--which is ultimately why I stopped going.
On three separate visits, there was an issue each time. The first was honestly comical: staff didn't know what the Caramel Brulée Crème was--even though it was clearly on the menu--and couldn't pronounce it either.
The second visit was worse. They were out of Chestnut Praline but attempted to "make-shift" a Chestnut Praline Latte anyway. It was served cold and tasted terrible.
The final visit sealed it. There was a long drive-thru line, and when I reached the order window, I could clearly hear an argument between the drive-thru employee and the person at the pickup window. That was followed by an unsavory, audible conversation about being out of a product--again, all within earshot of customers. My own interaction wasn't great either, and my order was still messed up.
I expect occasional hiccups, but consistent disorganization, poor communication, and uncomfortable customer-facing moments made this location one I chose to avoid. I've had much better experiences at other Starbucks--this one just doesn't meet the standard. read more