Workers were rude and inattentive. My order of drinks was mixed with another persons and they did nothing to correct it. Instead I was shrugged off when asking about the status of my drinks. Too much ice on drinks even when selecting light ice. Overall one of the lesser quality Starbucks. Don't recommend. read more

I have always had good service at this location. Mary is especially professional and helpful. Like most Starbucks they run out of protein boxes way too early, often by 9:00. read more

Worst Starbucks in the area. They usually get my order wrong and the espresso has a disgusting taste. I never have this problem at any other Starbucks. read more

I've never had an issue at this Starbucks as I have with others, the baristas are always nice and the store is clean. My drink is always correct and the service is fast, even during busy times. read more

Didn't have most of what I wanted. When I finally got my coffee they gave it to me without any cream or sugar. When I told them, they decided to hand me a half cup of milk. Still no sugar nor actual creamer which is what I asked for. I'm pretty sure they also over charged me ($6 for a tall coffee and a cheese danish). AVOID THIS STARBUCKS! read more

Well let's see, it's clean the baristas are nice. The drinks well that's a bit tricky, all depends who u get it's either right or close to it. I have them four stars simply because they try their hardest and like I said before the baristas are very nice. read more

If you want to wait 20+ minutes for two drinks, this is the one to go. All they needed for my drink was sweet cream, the girl said to another girl that she needed it, the girl preceded to make other drinks instead of getting the cream all while two other guys where just on the side talking. Ended up getting a refund instead. read more

This Starbucks is absolutely so slow and the workers just care about talking to each other. I placed an online ordered it took 15 minutes to get up to the window in the drive through. When I got to the window, the girl didn't even say hello one moment please. She was just talking to a co worker and a patron, she even left to go give the patron a hug when I know my drink was ready. Another worker eventually came over to the window and asked me my name and handed me my drink. read more

I went In the afternoon around 3:30 pm and there was a lady named Sara she was very rude and she had bad attitude from the moment we walked in our order was taken wrong and she got mad when we told her and she slammed the straw on the counter I feel like if you don't like your customer service job I feel like you should leave and get your roots touched up btw read more

9am this store is filthy grounded and whole coffee beans covering entire work area. All work areas covered with spills. Coffee Luke warm. Can someone explain why condement area is dusty, sticky and full of crumbs. I only stop at this location in route and no other immediate option. It is always nasty. There are 4 employees all behind counter no one seems to mind the mess or appear interested in picking up a towel to clean. read more

Starbucks always a favorite of mine! This is a great location Starbucks. I recommend this location! It's gotten a lot better than in the past. I had stop coming here because of the customer service and bad experiences. Today was a good day! read more

Yesterday was my first time at the location. The cashier walked away instead of taking our order leaving us standing there. Finally, she returned after many minutes, we really didn't know how to take that since we were on line behind a lady just serviced. Then we waited 15 minutes before receiving an iced coffee ordered. We had noticed that many people whom had ordered after us had received drinks ahead of us. We reminder the Baristas of our order then they preceded to make it. My feeling was they treated us badly because we were brown and carbon skinned, I've never felt that way at a Starbucks before. read more

Stopped for a midday pick me up. I showed Amelia a picture of what I wanted and she exceeded the standards. I named it the "HugsNKisses Frappuccino" in lieu of the upcoming holiday and my current mood. The service was Speedy. Every personnel encountered were both friendly and professional. Clean establishment, inside and out. 5 Stars Overall. Hugs N Kisses to Amelia for making me and my drink extra special. read more

Starbucks - Frappuccino - Coffee & Tea Near Me - Crestwood, Illinois

This is a go to Starbucks for me, based on location, but I am only here a couple times a year. There is always parking and I do not think this location ever gets crowded. My order is always correct. Staff has always been professional. read more

so good love their cake pops and frappes and refreshers they are so good and delicious absolutely love

I just wanted to give a shoutout to 2 of the employees that helped me today. Guy at the window((I'm sorry I don't know your name)) was incredibly kind and could relate to my embarrassing situation and the other awesome employee Maddie thank you for helping me in my situation!! You guys went above and beyond to make my visit great! And also the Santa Frappuccino was amazing!! Thanks again!! XX read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Crestwood, Illinois

This place sucks ass! Drive thru line takes FOREVER and they screw up my order 90% of the time. I tried going inside once to avoid the line but it took LONGER and I was the only one inside! read more

This is the worst Starbucks I have ever been to. I waited so long in the drive thru that I got out of line, parked and went in to order. There were plently of staff but you could tell they didn't care at all since they left me standing at the counter for quite some time. All the workers were socializing about go out and seemed preoccupied with themselves. read more

this is by far the worst starbucks ever!! terrible attitudes and every time you go there's completely different staff. I ordered a frappe and they threw in chunks of ice at the bottom of the frappe which was mostly a liquid "drink". they are extremely lazy and unprofessional here. read more

I never leave reviews like this... but I do not understand how this line is ALWAYS 30 minutes at minimum. I never have this problem with the Oak Forest location. This is without a doubt the slowest Starbucks I have ever been to. Staff your business correctly so you don't have this problem. read more

I've had numerous bad experiences at this location. Just today I came in and order 2 frappes and 1 drink I found a HAIR in one of my beverages. And the other two tasted horrible! This Starbucks is poorly managed and the workers are more focused on befriending the customers instead of satisfying them! The manager offered now compensation... which is ridiculous. When I order a drink I don't want a side of HAIR! Never coming back to this location. The worker that made my drinks seems to not know what she's doing. In the short time I was there 3 people asked for remakes of their drinks!! ON TOP OF THIS THE BARISTA FOUBD THIS FUNNY ANS JUST SMIRKED!! read more

Honestly I'm not one to review, but I'm annoyed. I ordered my drink with no one in line before me or after me. Went into the restroom and came out and there was quite a few people now. Didn't get my drink til after these other people, and not to mention I had to notice my drink in the counter because they didn't even yell it out. I got a venti in a trenta cup because I wanted EXTRA ice. They didn't even fill my cup, it was literally empty at the top. I had to asked them to add extra ice to it and that seemed to be a problem. On top of that, I'm 39 weeks pregnant and didn't even want to sit and wait for my drink because the seating area looks like it hasn't been cleaned in hours. read more

Waited 30 mins for my drink only to get the wrong size and manager didn't care. Needs better management. I would give it zero stars if I could read more

Very nice brand new Starbucks. The theater marquee and exposed break makes this place feel more like a Chicago loft. Very nice staff read more

Starbucks - Inside the new Starbucks - Coffee & Tea Near Me - Crestwood, Illinois

If I could give this place 0 stars I would. The service is absolutely Horrible. They are friendly; however, expect to wait forever. It I absolutely have to go to this location, I avoid the drive-thru at all costs. There could be 3 cars in line and you will still wait atleast 10-15 min. When its packed, expect it to take 30+ min. I tried to give them multiple chances, but it was the same every single time. I now drive out of my way to a different location to avoid the wait. read more

Great new store! Has a loft feel with the tin ceiling and exposed brick, and wood. Very spacious. read more

Starbucks - Cloudy afternoon in the new Crestwood Sbux. - Coffee & Tea Near Me - Crestwood, Illinois

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This is my regular Starbucks while en route to work. I love Starbucks and all it's delish creations, but this location works my nerves. Nearly every time I walk in the employees continue to chat with each other while I stand at the counter waiting. Once they've finished, then and only then, do they acknowledge I'm there. Now I am there nearly every weekday morning and this scenario happens plenty. You may ask why I continue to go? It's the closest location before I hop on 294 for my hour long commute, plain and simple. read more

I have an ungodly number of check-ins here. Seriously. I hit up the location A LOT. Yet this is only a three star review. What gives? What gives is that while this Sbux is conveniently located to my place of employment and I....well, I have a slight (cough ::12 steps:: cough) caffeine addiction. So I hit up this location a lot. Sometimes twice a day. What can say is that the afternoon crew definitely wins more points as far as congeniality and such. Drinks are usually good. Speed of service is decent. Morning crew tends to slow my roll waaaay too much on some mornings making me ditch my Starbucks plans in favor for the Dunkin Donuts on 127th (those girls are super fast with my iced coffee). In short, hit this place up on any afternoon and you'll be golden, pony boy. read more

Eh, this Starbucks definitely is not the prettiest location I've been to. It's located right off a main road and the outdoor seating looked sad. Who'd want to sit there and chat with all those cars driving by? Anyway, the drinks were made correctly and the coffee cake we ate tasted great. That wasn't the issue. I did notice Missy F.'s observation of the employees chatting away while working. Personally, I don't really want to hear about your personal life. But, that's just me. They did stop and help customers fine despite the chatter. Highly doubt I'll be back since we only stopped by after my boyfriend test drove a Ferrari (my birthday gift to him) at the Stadium Bank field, which is nearby. read more

This is my husband's least favorite Starbucks, but I'm "A-OK" with it myself (hence the trio of stars). Due to the lack of a drive thru, we only hit this one up when we're together (four young kids, one of whom is in a wheelchair = no such thing as a solo "quick", in-and-out trip). While I've never encountered a rude employee, I've never been "wowed" by amazing customer service, either. The in-and-out speed is passable. But the drinks are completely hit or miss. I consider myself a rather simple customer. Soy latte, iced Americano, etc. Sometimes said ordered beverage is spot on, but other times...yikes. I am not the type of girl to have anything remade (it's only coffee, people) but on two separate occasions, it's been a necessity. I don't understand it. It's rather like the old TP spot--a straight up mix of solids & duds. (Mega props to the "newer" TP spot for rockin' it now, though!) If we're on the lamb & I need a fix, I will probably stop. But if it's avoidable? Eh, probably not. Too many other quality locations around. read more

Super slow. Always a line wrapped around the building. Also messes up orders a lot. Just like now, half a bottle of Hershey syrup in my mocha frap which should have none. Wasted money couldn't even drink it, so damn gross read more

Love the Starbucks staff at this location! They are competent, hard working, friendly and so fun to chat with! Shout out to my girls, Becky & Kasey (XOXO), thanks for memorizing my order hehehe read more

Friendly service from great baristas that know their coffee! They suggested a great new coffee blend and I loved it! It was seasonal I believe, so I may not get to try it again until the fall. Anyways, things have changed at this Starbucks. It's cleaner, brighter, and most importantly service is faster. I'm giving this Starbucks 4 stars now! read more

Good experiences every time I come here. Trying new drinks out as much as I can . Grilled cheese was delicious. Cake pops are a good sweet fix. Long lines during usual busy times. read more

Coffee is ok. Terribly slow drive thru. I have left the line, it didnt even move. I had to go in twice to pick up coffee I ordered on the app. Customer service isn't good either. Employees seem miserable. read more

I used to absolutely LOVE this location. One thing I like the most is all the familiar faces!! Recently there was an incident with one of the "Shift Managers", she tried to show some authority by price adjusting my latte, when the 1st coffee was made, I didn't care for the flavor. So,,,, my barista re-made the drink of choice. The shift manager tried to tell the cashier behind my back that i "needed to pay the difference" when I already offered to take care of that with the barista making the drink!!!! It was totally UNPROFESSIONAL & UNCALLED for.!!! People just walking in the door shouldn't stick their nose where it doesn't belong!!!!! read more

took a little while but got my order the bahahahbsbsbs blast was amazing and the chalupa box was hot and the noddles were bussin bussin

Kudos to the new StarBucks and staff on this Friday morning :) The guys and girls are really adapting to their new location next door to the old location and busting their butts with the new addition of a drive-thru & the lobby looks good too. Keep up the good work Crestwood Starbucks, we see ya and we appreciate ya as well -Tre' Alsip read more

Ever since this Starbucks moved locations the service quality has plummeted. The baristas are too busy flirting with each other, chatting with customers while standing there not doing anything, or watching a new person struggle at the register while the line grows. read more

The manager has a serious attitude issue, Sarah. I enjoy the coffee but she makes the experience kind of intimidating. No customer service skills whatsoever, unless you look like her. I've been coming to this location for years, just always hope she isn't the one attending me. Feel sorry for the people working under her. read more