I am a commuting morning regular at the Merch Mart Starbucks, (so much so, that Ashley - who is super kind and always friendly, truly she needs a call out- knows my name, which is impressive since my name is unusual and recognizes me) and this morning's experience just exampled what a superior customer service experience should look like. This morning I went to the mobile line to pick up my order per my usual and was told that sadly, my breakfast sandwich selection was out. I wasn't bummed. It happens. Its Friday. But even IF I was bummed, the team made sure I went away with a smile on my face. First, Ashley apologized and tried to make it right on the spot and offered me a variety of different selections to choose from so that I still had something to eat, I thanked her but declined and asked if I could have a refund instead, Ashley directed Christoper (who is also always nice and friendly as well) to help me over to the register so I didn't have to wait in line for a refund. He apologized and then touched base with a person behind the counter to tell them of the situation and they then directed me to a register right away. I didn't have to wait. I didn't have to explain myself to 5 different people. I was treated like a VIP. Even during the refund process, another guy (I don't know his name) was apologizing and offering me different selections. He said he didn't want me to go without breakfast or be hungry, really, it was more from a caring side then even a customer service side. (I mean sure, it was customer service, but he DELIVERED it as caring...that's a nice touch) Truly I wasn't even upset, but like i said, if I was, they would have turned that around! In the end they sent me away with a muffin and a smile and an experience I needed to write a review about. The Merch Mart in Chicago is NOT a slow location. This place has lines that curve the corner for mobile orders, so its not like they had alot of time on their hands to do all this and yet, they did. Funny note? I work for a company that happens to proudly have Starbucks as one our wonderful clients. They don't know this.They just confirmed why we are so proud to have partnered with them. Great job Starbucks, great job Ashley, Christoper and to the other-gentleman-who-I-wish-I-knew-your-name-but-you-didnt-have-a-name-tag. Thank you for making my Friday morning a great one. read more

Ordered and paid for a grande and they gave me my cup half full, I didn't realize until I had already left the merchandise mart. They took a much longer time making my drink than my usual experience. The workers were distracted chatting with other merchandise mark staff.. I recommend staying away from this location if you want a better Starbucks experience! read more

It's everytime I go they get my order wrong , and not even that it's never busy when I go in and it takes 20 minutes for one drink. When they're 7 workers there just standing around not making the one drink when I'm the only person in the Starbucks. It's ridiculous. I go here because it's right by work, but I'm just gonna find a different location read more

The worker offered me a chocolate croissant from the glass pastry where they keep it in display because they had sold out and when i looked through the glass there was flies inside it . Not coming back here ever again ! read more

I admit to never having had a cake pop before... I didn't really plan on Starbucks being my first cake pop experience, but my colleague insisted I get the salted caramel, and it was so good! Fresh Soft Gooey and rich Consistency like a brownie Melted caramel in the batter Sweet and salty mix Three to four bites is all you need The perfect dessert finish Can't wait to try the birthday cake pop! I now work in the Mart and have passed by this Starbucks several times on my way in. I always see the long lines, so never bother to stop in, but today I learned long lines don't mean anything for this barista team. To my knowledge this is the only one in the building, so as you can imagine it gets pretty crowded. Don't let it fool you. They get you in and out. Sure, there's a little tiny wait, but the staff is friendly and you won't be disappointed. read more

Starbucks - Salted Caramel Cake Pops - Coffee & Tea Near Me - Chicago, Illinois

I stop by this location most mornings on my way to work and always have a pleasant experience. The morning crew is always insanely friendly and in a good mood and they never get my order wrong despite the high volume of traffic coming through every morning. Probably my favorite Starbucks location downtown! read more

Clover at the Mart, I enjoy the selection's of reserve coffee (Panama, West Java) at this location. There are long lines here but you get a great service and a smile when you order your favorite brew. Kassie, my favorite barista always friendly and will tend to all your needs to make your your java enjoyable. Hint: Use the app to order - they have a large counter for mobile orders. read more

Waited 30 minutes for my cold brew- not a mobile order. I've stopped attempting to mobile order as the line wraps around the side. This location needs management to step in when they see they are drowning. Sad that customers who actually stand in line to go pay, talk to someone, and not pay on mobile don't get any extra attention/customer service. 4 people were waiting around for 30 minutes and they should atleast lookup and notice this. read more

When I used to work in the Chicago Merchandise Mart, I used to frequent this Starbucks. It is easily one of their busiest around the country. But, they do a great job of moving people through. Other than that, they are a Starbucks. They have the same stuff every other Starbucks has. They have the same great service. Not much of a review -but accurate and concise. read more

Not my favorite Starbucks to go to. Since it is in Merchandise Mart, it is always super busy, usually big lane to wait for your order and then also for your drink. In addition, the sitting area is not very quiet and cozy as in many other Starbucks, on the contrary, it is pretty loud and busy and often times hard to even find a place to sit. If you just need a quick drink to go, this place is certainly convenient if you are around, but my tip would be to order it via Starbucks app so you do not have to wait in line. If you want to have a nice Starbucks sit down experience and get some work done or anything like that, there are many better Starbucks locations to go to only a few blocks away. But I would like to say that this relatively poor star rating has nothing to do with their nice and friendly customer service. read more

The baristas here are quick and friendly, but the last few times I've gone they have gotten my orders wrong.

I had no intent to write a review for this Starbucks because it's a mobile order grab and go as I get on the train type of stop for me. The last three days I show up and my order is waiting. The pick up area is at the edge of the walkway so they could easy ignore the quick moving customers. The staff has been great. Three different people over the last three days have all acknowledged me, had a short conversation with me and been generally friendly. Keep it up. read more

Get in, get out. That's what this Starbucks is all about. Despite the speed and robotic like nature of this bux location's assembly line, customer service here does not lack. In the mornings the lines can get super long, but no need to worry. This is one of the speediest most efficient Starbucks I've ever been to. The people that patronize this shop are Starbucks pros which I appreciate, because so am I. These folks know their order and are ready to rock. God speed to any Starbucks newbie who tries to place an order here during a high-traffic time. Speed bumps in this well-oiled machine will not be tolerated! Kidding... but seriously ain't nobody got time for that. In case this method of coffee ordering still isn't up to speed for you, there is also the option to place your order on mobile and pick up when it's ready! Drink suggestion: their new cinnamon almond milk macchiato is delish! You'll pay a pretty penny for it though, so don't say I didn't warn you. read more

This 'Bucks can really churn out a *ton* of beverages. I've seen super long lines and the staff really seems to waste no time in getting folks their caffeinated gold. There isn't really any room to sit down inside this location, but directly into the atrium you'll find a bunch of tables ripe for the taking. As mentioned, staff is expert and quick but not overly friendly. All the coffee accoutrements are off to the left (while facing the store), which helps pull the flow of people away from the narrow entrance and pick up area. Mobile ordering is always a win here, and my drinks have always been made right. Now, if we can only reduce the sales tax in Chicago and my latte will be a little more (financially) palatable... read more

I didnt think this was the fastest Starbucks I've been to, but definitely one of the better ones. The line went smoothly on a Friday afternoon. I cant imagine how crazy this place can get during the morning rush hour though. They have the line area very organized so a group of 20+ people will know where the line starts and begins. Lots of outside seating (outside in the mart, not actually outside). My favorite thing about this place is that it is located right outside the Brown/Purple line. Awesome! read more

Love this Starbucks. The location is perfect. Great for getting off the train and getting a venti soy latte to fuel me through an event. The location also means that it gets really busy sometimes, but the baristas do not flinch. They are the friendliest people I have encountered, even if there are 20 people in line. This is crucial when getting your caffeine fix - nothing kills your soon-to-be coffee buzz than a moody barista. read more

This is a pretty Starbucks in a convenient spot. Not as busy as you would imagine--or they're just really fast!

Mooooo... can you say "herded like cattle"? They've got their act together, for processing such a high volume of customers. I don't like being herded though, and I definitely don't like being barked at, which is really all they have time for. I'll stick to getting my coffee somewhere not as congested, thank you very much. On the upside, if you're a gardener like me, and ask the manager to save you coffee grounds, be prepared with a pick-up truck waiting on Wells. They do SUCH a high volume of business, you will definitely get as much as you can lug out of there, and then some. read more

Love this location. Huge line but am always in and out faster than the Merch Mart elevators. The baristas here know exactly what they're doing, and they know that everyone in the Merch is on a timeline (well maybe just me). I find myself here all too often but am constantly impressed by service, and kindness. read more

After the revamp, I'd say this is one of the most upscale looking Starbucks out there. However, I absolutely dislike my experience here. Yes it is a great location - people getting their morning caffeine fix after before or after the train, and yes I expect you to be busy but the chaotic movements of the baristas just make it a very stressful environment. They look busy, do not engage in a short 30 second interaction during ordering. They constantly glance at somewhere else like they are needed over there while I am left staring at the register. 8 out of 10 times I get a coffee without room when I specifically told them "with room". That said, I do like the cream/sugar section being outside of the Starbucks itself so it helps with the congestion issue a tiny bit. I cannot imagine getting fancy drinks other than straight-up coffee or tea during rush hours in the morning. Just cannot fathom. read more

Only one reason for review. I am about to leave because the dance music being played is so loud it is giving me a headache. So I'll go somewhere more quiet. read more

This Starbucks gets packed.. Long lines.. But wow are they efficient and pumping out those coffees quickly!

There are lots of options for coffee and tea in the Mart. I do love Starbucks, but many mornings I get in the line and walk right back out of it. Why? It's so slow and disorganized that it is impossible to tell how long it will take to get your order. This morning, I decided to risk it. There were two people in line in front of me, so it seemed like a safe bet. I counted the number of employees behind the counter: 8! Odds are with me?! Not so fast. How long do you think I waited for an iced coffee? Answer: 20 minutes. This place is a total cluster. So disorganized. The pre-mobile swarm of people definitely does not help. I'm not sure who manages this location but he or she needs to designate some specific tasks/roles to the staff of EIGHT! When there's a morning rush, some organization would help. I've seen other Starbucks run like well-oiled machines, so I know it can happen. I'm rooting for you Mart Starbucks, I really am! read more

Christopher is such an asset to this Starbucks team. (Promote the man!) People think that all Starbucks shops are the same but this one is heads above the rest. I usually arrive between 9:30 and 10:00am on weekdays and it is bustling... but every single barista is helpful, kind, and smiling. I've been going for two months now and have yet to have a negative experience. Rock on, Merch Mart Starbucks! read more

Call off the search folks, this is hands down the best Starbucks in the city of Chicago and here is why kids: The service is OUTSTANDING. Once your order is placed (usually after a long line that always seems to move quickly) it literally takes moments to get your drink. And I base this on my usual order of Venti Americano which seems to take other Starbucks f-o-r-o-e-v-e-r to make. They always have a wide variety of treats, sandwiches and the usual muffin/bagel what-not of other Starbucks. They are often giving out free samples of new drinks or snacks. As a Grad student, these freebies are always enjoyed and appreciated. Everyone working here is so nice and seem to really want to know if indeed I am having a nice day. Well yes, Barista/o, thanks to your service and my needed copious amount of caffeine, I am having a nice day. read more

How they manage to be one of the most efficient and consistent and friendly Sbux stores on the planet -- all at the same time -- is beyond me. Love this place and its staff. read more

Starbucks - Coffee & Tea Near Me - Chicago, Illinois

I have truly fallen in love with this store and ALL the people in it. No matter how busy they are, you're always greeted with your name, a bunch of hellos and smiles. They are rarely out of anything and the place is always spotless. If there are awards for stores, this one should win them all! read more

I'm all about Starbucks and it's been apart of my daily routine for years. However, what triggered Starbucks to be what it is, is not only are you paying top dollar for the brand or "status" but you used to be paying for the experience as well. This Starbucks without a doubt is one of the busiest Starbucks I've ever been to. That said, you think a Starbucks doing this amount of business would have enough staff for the baristas to still deliver that $10 experience in which you're buying. However, this location falls short of this. Every time I visit this location it's as though I'm doing something to bother these baristas. They are always busy talking and on some occasions, it's so bad that they won't even look at me. I know, we all have bad days, but this happens 2-3x week. It's completely unacceptable. read more

This Starbucks always under pours. If you buy an espresso drink, you should expect it to only be approx 80% full.

Been meaning to write this for months! This 5 star review goes directly to Ryan Attard, store manager. I became a regular at the location(s) where Ryan worked. Such an extra kind personal experience he gave, showing interest in his customers and had every task/order perfectly. Thank you for your customer service Ryan! After moving out of state, my Starbucks experiences are never the same! :) read more

It's a pretty typical Starbucks. The one thing I like about it is that there is a lot of tables outside of the coffee shop for people to hang out and study/do work. However, it gets pretty loud because of all the traffic merchandise mart gets. read more

Best Starbucks ever! The Baristas are friendly and get to know their regular customers. They know how to keep long lines moving in the morning and deal with the snobs visiting the Mart. read more

They are not prepared for the volume. 8am and there are 22 people waiting for their coffees and another 30 or so in line. I had plenty of time to count. I got my Venti Peppermint Hot Chocolate and walked to my office after a 25 minutes wait. I prepared for the sweet minty taste only to discover it tasted more like spoiled skim milk with a hint of coffee. WTH? I walked back and explained the situation. They attempted to remake my drink and again, spoiled skim. The third time they pumped more chocolate and it tasted a little better but still no peppermint. The fourth try was no better than the third and I gave up. Nothing like drinking a spoiled skim milk with a hint of chocolate. NEVER AGAIN. read more

The lines tend to be long and the service is slow. The workers seem to have no interest in their customers like other Starbucks stores. Mobile orders are a joke. I'll wait longer for a mobile order than I will in line. read more

Service is slow. Waited like 15 minutes for my coffee. But other than that, the cashiers are all very nice and the quality is on par for other Starbucks read more

This is by far the absolute best location I have been to and I have been to many. This location in the Merchandise Mart gets a rather heavy amount of traffic. They are especially busy in the morning rush hour. On several occasions the line for mobile orders alone went down the hallway past two storefronts, alas, they still got everyone out of there in a timely manner. Drinks are always done right, they are always quick and efficient and friendly. Love this location! read more

Best Starbucks anywhere I've ever been. Totally efficient and lightening-fast. Don't be daunted by long lines: they move very quick here! There's no tables and chairs, so this is a place purely for getting coffee to go. Whenever I go to any other Starbucks they just seem agonizingly slow and unorganized compared to this location. Although the one in the Daley Center basement is pretty good too. read more

I work in the sun times building so stopping here is on my way to work. For such a busy location, the staff are very up beat and friendly. Service is quick and on point. read more

Pretty typical Starbucks. It was good and the service was pretty quick for the long line. Not the friendliest Starbucks, but they got the job done. read more

Stpre layout excellent. Staff customer service excellent. Management excellent. This is a 5 star Starbucks store!