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    STARBUCKS

    3.0 (47 reviews)
    ModerateCoffee & Tea
    Open 5:00 am - 8:00 pm
    Updated 1 month ago

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    a person holding a cup of coffee

    I work across the freeway. My coworkers and I frequent Starbucks and every time I give this location a chance, I am disappointed. I was so excited for my first pumpkin cream cold brew of the season.. and this is what I got. Where is the pumpkin cream cold foam on the top? There is room for it?? I would have had to ask for (&be charged more for) extra to even get the normal amount that SHOULD be on it. It was ALL cold brew and barely any pumpkin cream cold foam. I even tried stirring in what little was on there and it didn't make a difference in the creaminess of the drink. The cold brew in it was extremely bitter and mouth coating.. yuck and no pumpkin cream flavor.. not a good mix. Something needs to change here in the process of making drinks. This is so disappointing for how much they cost.

    hair in my whipped cream :(
    Kira S.

    The staff is nice and I've never received an incorrect order from this location. I found this in my drink tonight and, needless to say, I'm not happy. I'm not sure how this hair ended up in my drink but I don't think I wanna know.

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    Photo of Kelly W.
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    13 years ago

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    11 years ago

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    12 years ago

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    9 years ago

    I love the morning staff at the Starbucks Centerville location... they make me almost as happy as my skinny vanilla latte!

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    Photo of Meg P.
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    11 years ago

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    12 years ago

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    11 years ago

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    Page 2 of 2

    Ask the Community - STARBUCKS

    Review Highlights - STARBUCKS

    Emma and the rest of the crew are friendly and always remember you.

    Mentioned in 3 reviews

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    Starbucks - Butterfly Drink

    Starbucks

    2.9(40 reviews)
    2.5 mi
    $

    I always go to this place and normally I have a great experience but i've noticed the last few…read moretimes that i've gone,there hasn't been much great service. The other day when i stopped thru the drive thru, I overheard them talking about me not tipping. I heard them bad talking me at the drive thru window. Not only is this extremely inappropriate, but also I want to remind you that you get paid hourly. You are not like an actual waiter Who gets 2.15 an hr. Plus it's a drive thru. If I went in, then I have and would always tip.. but I am driving thru. Plus, i don't feel that it is necessary to tip someone who earns hourly above 8$ an hr at THE DRIVE THRU WINDOW. DO YOU TIP PEOPLE AT MCDONALD'S? Seriously answer me. Do you? And why is that? I truly and genuinely want to know why you don't tip people at mcdonald's and expect tips there.... So why do you think that you have any right to bad talk and gossip about me? It's completely hypocritical on every level. This is not a disrespect thing, but I just wanna bring you guys up to speed.. Because the people that were helping me and that were bad talking me clearly need a reality check. I am not trying to be a karen and normally i'm actually really nice, and I genuinely care about each person. But the customer service here sucks. They do not take pride in working there, and it's very obvious There was another incident that happened today.. Today I asked for extra ice and it was really gooey. I was going through the drive thru And when I got it, they didn't give me a straw And they also did not put extra ice like I requested. I figured that they were just busy, but then I realized that there was only one person behind me, and there was no one inside. I know that I have to get to work and I'm running late, but I still decided to go in anyways. I figured it would go really fast because there was no one in there. And when I went in, I talked to a black girl who looked 20. I'm not sure her name but I do However, remember a conversation we had where she stated that she got named after someone from Africa And I thought it was a beautiful name, and so I complimented her on it because it was not only unique but very pretty. . She was skinny and had some short dreads, just for clarification. You also can check the camera at around 815 am. I said that" I asked for extra Ice" and instead of helping fix the problem..She said " i put a grande in " she didnt even take my cup or try to fix the situation. I showed her how watery it was. It was really watery and the whole point of having "extra ice" is so that it can be more thick. Keep in mind that I have autism... and sensory issues are extremely hard for me.. i do realize that it is just ice.But if you are a part of the spectrum, sensory is a huge deal. And I have brought this up to them before, many times actually. so they are well aware of my sensory. No one offered to fix it.. And I got literally no apology. If you are working the drive thru, you need to ensure that the people who order coffee, get a straw or what they paid for. I do want to mention that this isn't the only issue that has gone missing or forgotten. Each time that I come through, they always forget the straw, or something in my order but I don't say anything, because I don't want to be that person.But today triggered it. And so i'm speaking up.. Anyways, I hope that service here hanges because i've never dealt with something so disrespectful SO MANY TIMES. I feel ripped off i ended up throwing away the coffee and not drinking it.Because I couldn't handle the sensory. That was wasted, and since no one offered to fix it- it figured that they wouldn't help me either way. Everyone there stood and just stared at me. It was truly disgusting.

    Worst Starbucks location! They never make a drink with Alterations's right even though the stickers…read moresay exactly what I asked for. So frustrating and shows lake of customer service. When I called to see if I can come back and get it corrected the lady was so rude and was told to "be more clear next time".

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    Starbucks - Unicorn Cakepop

    Unicorn Cakepop

    Starbucks
    Starbucks - Triple Mocha Frappuccino

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    Triple Mocha Frappuccino

    STARBUCKS - coffee - Updated May 2026

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