Upon walking in I said hello to whom I suspected was the manager was met with a stare and no reply. All other staff were very warm and welcoming. read more

I wanted to let everyone know how wonderful the staff is at Starbucks in Carmel, NY. They are always so pleasant and it's so nice always walking in to friendly faces. They get to know their customers and I think that is great. The service is always great and I enjoy going there!! read more

This place is horrible. Literally 20 min for a cup of coffee . The mobile app is even worse there's a 15 minute delay on the app . So you wait about 20-30 min for your order . The staff is incompetent and have no sense of urgency. read more

I've spent time at this Starbucks in the past, but my mother and I stopped in this Starbucks earlier today, Easter Sunday. I stuck with one of my tried and true orders, a hot peppermint mocha, while my mother tried one of the new items. Well, when she really didn't care for it, Patrick the store manager, not only made her a replacement beverage, but assured her that he wanted her to be happy with her drink and if they meant him making another for her, he would. Patrick later walked around with a tray with samples of matcha drink with lavender crème, that we both ended up liking. Thanks to Patrck, we both really enjoyed our drinks. read more

BERTIE or whatever her name is, is the absolute worst and the reason i will NEVER go to this location again. She is BEYOND rude, slow, and screws up every order and then YELLS AT YOU FOR HER MISTAKE. the worst idk how she still has a job there, its mindblowing how they treat customers read more

I went to Starbucks at July 7th for my younger sister birthday at 7:15 and online it says closes at 7;30 and when I went they refused to do anything and went to the back and waited until I left to come back read more

for MONTHS there has been a huge bug problem along the walls of this place so you can't even sit at a table and enjoy your drink without staring at dead bugs along the wall plus the ones that swarm in your face while trying to enjoying your drink. And to make it worse there was a fly in my drink. so gross. read more

Starbucks - a bee inside a plastic cup - Coffee & Tea Near Me - Carmel Hamlet, New York

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Patrick was amazing and so nice. He made my mood so much better after a tough day. I really appreciate kindness in the service industry these days. You don't see it so much anymore. read more

Location has a insect problem. The amount of dead flies by the windows shows how often it's cleaned. Sitting at any of the tables by the walls, you've got little flies flying around. read more

i waited for over 15 min for my mobile order drinks to be ready. Not one worker asked me what i was waiting on they preferred to just stare at me as i stared back at them. they messed up 3 other customers orders in the 15 min that i was waiting. they didnt even have the common sense to put the name stickers facing outwards so that customers dont have to touch other peoples drinks since we are going through a pandemic. i finally was done with waiting and looked at the cups to find out that my order under the name madeline was put with someone elses order named carla so please explain to me how carla and madeline are the same name. the idiots working couldnt even give me an explanation on how dumb they are. read more

Decent Starbucks. Not as casual/laid back as some I've been in. The restrooms are very clean and the wifi works better than others I've been to. They ALWAYS greet you, its a small but nice gesture... read more

Starbucks - Carmel NY Starbucks - Coffee & Tea Near Me - Carmel Hamlet, New York

I go to this Starbucks regularly because of my favorite employee Grant. He is very helpful and friendly. He makes everyone feel welcome and goes out of his way to make your visit wonderful. read more

This is my local Sbux, and it's pretty much a Starbucks but with one exception. The crew. These folks are awesome! Super nice and accommodating. Had a mishap that could have gone bad with allergies and Patrick was right on top of it and made everything right in an instant. Say what you want about Starbucks but these guys really have it together! read more

I order from this starbucks as it's in a very convenient location for me. I just about order the same drink every time I go, through my app or my friend will buy me a drink. Very Berry Hibiscus Lemonade - the lemonade is left out nearly every time. If i'm there, I'll take a sip before I leave but it's frustrating when someone else offers to get this drink for you and it's wrong. It's easy to look over this when making it but considering how much these drinks cost I wish they would get it right read more

This location sucks. The majority of the staff here (there are two particular people who are GREAT) are miserable working there and express their distaste in their career choice by giving an attitude to seemingly all customers who aren't regulars. This attitude of course, is extended to me and my girlfriend as well all the time. A particular team member, who I believe is named Tom, an old white guy with glasses seems to writhe at my presence in his vicinity at the counter, ruining his quality of life - and easily lets me know in a condescending tone that despite my smile and greeting I put on as a normal functioning person, that he wants me to order my shit and get out of his face. I seem to get the same behavior from another older woman, probably in her sixties with glasses who works at this location as well - however I seem to get slightly better results when barking my order at them like they're dogs. They seem to not want to give you any time of the day unless you know exactly what you're getting, and speaking it in a loud, authoritative tone. With that being said, the drinks here are top quality and they listen intently to your drink customizations. Maybe if whoever is working the counter were prescribed mood stabilizers, the experience during the first half of every visit wouldn't be so abysmal. read more

I am writing to inform my fellow Starbuck's customers about an experience I had last week at their location in Carmel, NY on Route 6. As usual, I stop by this location in the late afternoon for a cup of coffee. On this particular date, I was short on cash so ordered a small eggnog latte. The tab came to $4.61, but I only had $4.60. The douche by the name of Harris, wouldn't allow me a pass on not having the penny , and wouldn't sell me the coffee without the penny. So I ended up charging the $4.61 to my credit card. Not one to pass up an opportunity in the interest of customer service I asked another employee the corporate store #, and Starbuck's corporate customer service #. Once connected to Starbuck's customer care center, which did not take long, I explained my situation. They were more than taken aback, and almost fainted. I explained I was not looking for any compensation, etc., just wanted to let them know what kind of asshole they had working at their store. In summary they showered me in Starbuck gift certificates, and were more than happy that I brought this situation to their attention. So next time you visit Starbuck's in Carmel, NY make sure you ask for Harris. His rudeness may even bring you good fortune in gift certificates. HDK read more

This worker at Starbucks Kayleigh is an ASIAN She wears glasses and has to be fired or not read more

My sister who struggles with anxiety and other issues went to this location and was treated so terribly by two male workers who laughed at her and also said "finally a normal fucking order" after someone ordered after her. They also walked away from her while she asked for change and then told her to use her card instead. This happened around 8 pm, I will not be visiting this store after I stop in and have a word with them. So terrible and sad. read more

Nice place, really clean, and lots of seating. The baristas are pretty fast too, I order from their mobile app a lot, and my drink is always ready before I get there, even if I'm just across the street when I ordered. read more

Starbucks - Grande Mango Black Tea Lemonade, my favorite drink! - Coffee & Tea Near Me - Carmel Hamlet, New York

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Extremely unhappy with the service at this location. I used the mobile app to order a Strawberry açaí drink. I got the notification the drink was ready and showed up to an EMPTY CUP!!!! The guy told me he could make me a different drink or refund me, I told him to refund me. The whole point of using the mobil app is to SKIP the lines. Why would I order a different drink and wait for it to be made when I ordered ahead of time so I wouldn't have to wait. On top of that, NOBODY had the decency to notify me that they couldn't make the drink I ordered and when I called regarding this they claimed they did when I literally only got the notification that my drink was "ready", well it sure was because it was only an empty cup!!! I now have to drive all the way back to Carmel, where I do NOT live, just to get my money back. Absolutely ridiculous. read more

Great Starbucks location and great employees. Always feel welcome and comfortable, and it has been a big help on my way home from overnight shifts nearby. My order has almost always been correct and prepared quickly. Mobile is best when it especially busy because if your waiting in line it could take awhile. But that's any Starbucks these days. Would definitely recommend this one! read more

I have been visiting this store since it opened and lately I don't want to stop at all because they are so slow. No orders in front of me and three staff talking and looking at their phones while I stand there and wait for my drink. Extremely disappointed read more

Love this Starbucks! Always clean & the staff is always friendly! I typically use mobile order & my order is always made promptly. They have made picking up your order super simple & safe especially during COVID-19. read more

Lots of seating and really clean. Easy to order drinks with the App and service is great.

I generally go to the Starbucks in Yorktown heights but I was closer to this location today. I want you to keep in mind that I NEVER make negative yelp reviews and I do not complain often. I noticed the time was 9:20 but seeing as though the store closes at 10 I knew it would be more than enough time to enjoy a latte with my friend. Once we ordered our drinks with the barista the employees were being rude and making snarky remarks regarding the time and the store closing. As we were sitting there drinking the latte it was 9:53 pm and the employees were making us feel uncomfortable and rushing us. I would not recommend this location to anyone. read more

One of the largest Starbucks around here. Usually very crowded. Sometimes it's slow to get order bc of lines ...but oh well. Great place to study. There are two bathrooms! And the baristas are pretty friendly. My go to to study. read more

No lines here and it seems like there are plenty of tables no matter what time you come. It's located in a small little strip mall in Carmel and seems to have steady traffic, but otherwise seems to be on the quiet side. Coming from manhattan, I prefer my coffee shops to be a little more bustling. read more

I like this Starbucks. Fulfills the Starbucks concept. Staff is all competent and fast. What more do you need?

Heard about the Cold Buster on CBS where they stated this drink -designed to help with colds and sore throat's-was available at Starbucks by asking for it off their "secret menu". I called the local Starbucks to pre-order one. I was dressed down by the young lady when I asked for it. First she asked me for the recipe. I told her it was on the Starbucks website and secret menu. She told me she knew nothing about it. I was a little surprised that she would not be proactive and go to her own cell phone and Google it which anyone can do from any Internet connected device. Very disappointing service. Not surprising that it happened in Carmel. read more

Typical Starbucks great coffee and sandwiches, very clean and staff is friendly. Its always busy and there and sometimes finding a comfortable seat is a challenge, but still my favorite coffee place so far. read more

I can say that as someone who is constantly sleep deprived, I have been to numerous Starbucks locations, but this one has to be one of my favorites. I have never gone in there and had bad service. Their staff is nice, and they make my order the best out of the three local Starbucks'. This is perfect for someone who doesn't get much sleep and needs coffee 24/7. When I Drink my coffee I need it to hit the spot and they do that perfectly. So thank you Starbucks, for keeping me from falling asleep while I do the boat loads of homework I have. I have nothing bad to say about this place. 10/10 recommend. read more

Nice place, but could have done w/o having to watch the Manager, Eda, reprimand/embarrass what appeared to be a new employee in front of my family and I. Truly unprofessional manager! Do that stuff in the back in private! What kind of leadership is that?! At least the girl she was talking to had the good sense not to make a scene out of it. I am giving this place a 2 star just for the unprofessional behavior by the manager not the beverages. read more

I've been coming here a little over a year now and there's been a few times where the oven isn't warmed up yet. Other times my order is ready for pickup. Wonder if they remembered to actually turn the oven on as soon as they opened the store? Maybe even try and get in a little early to have the store ready? read more

Good Starbucks. Lots of parking cuz it's in the plaza and no drive thru but if you're in a hurry mobile orders are better anyway. Lots of seating and good wifi. Comfy chairs along the window if you can get one. read more

Love using the app. When Im in a hurry I can have my drinks ready when I arrive. Always great.

After moving to Mahopac, I had a hard time finding a Starbucks to compare to my favorite store in Scarsdale. The Starbucks in the area Stop and Shop was very inconsistent. This store is clean and has a friendly staff. Drinks are consistently made correctly. It's a little more of a drive, but definitely worth it. read more

A good Starbucks. Good sized and not cramped. Clean operation and friendly baristas. Order ahead and avoid the lines. Usually has a spot you can settle into. Just another quality Starbucks. A long way to another so it's nice in this location. read more

I didn't realize the new Teavana version of the chai tea latte wasn't actually tea, just a cinnamon spice concoction. The server argued with me that "latte" actually meant syrup and they wouldn't give me another because I wasn't a gold card holder read more

Starbucks, Carmel, NY 10512. I had horrible experience during buy any macchiato and get 2nd free event. There was a worker "Harris" who pretend not understanding my order and made me embarrassed. When I said size "tall" five times, he said he doesnt understand and he said of course I understand two cups. I brought my ceramic starbucks cup, then he gave me only one Macchiato. I told him it is buy one get 2nd one free, but He said I have a problem of accent. The other female worker was apologized me at starbucks instead of him and she made 2nd macchiato for me. Harris is very rude and it is considered subtle racism. I am Korean American mom. Everyone understand my English clearly. I have been to Starbucks all the time, but I will never go back to Starbucks Carmel Ny location as long as Harris is working. I have been traveling all over world for business and always had pleasant experiences at world wide locations - Starbucks - Manhattan, New Cannan, CT, Mt. Kisco, NY, Florida, California, Korea and China. Be aware of the man "Harris" from Starbucks Carmel NY 10512. He ruins Starbucks reputation. It is clear that he looked down on me because I am asian, brought baby in stroller. read more

Friendly staff but service was slow. An older barista was making small free samples of drinks it was nice and different than my typical experience at Starbucks but her time could've been spent preparing orders. read more