Nicest staff ever. Every time I go there they are just so kind. I love this Starbucks because of the staff.

The person who took my order was so kind and sweet!! They had blonde hair with pink highlights underneath. Thank you!! I got the last bacon egg and cheese sandwich and a chai tea latte with vanilla cold foam. My order came out in seconds and was so good. read more

This Starbuck's was great! It's the easiest one to access on 280 if you are going southbound. I came here last week to pick up my venti Toasted White Chocolate Cream Frappuccino. They weren't super busy at all, and the barista was very friendly and had my drink ready and waiting for me. All I had to do was drink my perfect frapp! read more

Starbucks - Toasted white chocolate cream frappucino - venti - Coffee & Tea Near Me - Birmingham, Alabama

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I was craving a hot drink so I decided to stop here on my way home. I will say that I am not a fan of the building design because it's difficult to get to across the busy parking lot where this location is. This location is near several relatively busy establishments and we all know that Starbucks has their own busy crowds as well. THE STRUGGLE! Starbucks is consistent as far as what I ever order (vanilla latte)- I do however, wish the drinks would be hotter. I am sure there's an upcharge to request this! The drive thru service was quick and Jeff who assisted me was really kind and enthusiastic! read more

Starbucks - Half cut off menu - Coffee & Tea Near Me - Birmingham, Alabama

Every time I come to this Starbucks location, the employees are very kind and welcoming. I went through the drive through and ordered the infamous TikTok Starburst drink, which was a pretty specific order. The employee was patient and upbeat while I ordered, although I expected nothing less. Customer service is always great here! Plus, it was clean outside and the line moved quickly. When I got to the window, I had a barcode to scan for my drink and the employees made it an easy transaction. When I got my drink it looked great, and after trying it I'd recommend others to try it out for themselves! It's a really fun and fruity summer drink that I'll definitely be getting again. Overall, very positive experience. 5/5 read more

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I stopped by this Starbucks (which I rarely visit) to grab a Frozen Strawberry Açaí Refresher. There were multiple staff members in the back refrigerator/kitchen area talking so loudly I couldn't hear the lobby music -discussing physical preferences in dating. The woman who took my order was very nice, professional, & fun. 10 Stars! The young man making my drink spent the entire time complaining loudly about how he had made a mistake serving a customer and a manager or other supervising staff member had yelled at him. I felt bad for him... ...then he handed me my drink & I walked outside, hopped in my car, hopped on the highway, & then looked at my drink. Less than 2 minutes later. The top half of the drink was mostly frozen, a very loose Sonic slushy texture. The bottom half of the drink was just a regular, not frozen refresher. I guess maybe this is why they gets in trouble? read more

Been coming here for YEARS! Even though the people who work here might change every once in a while the service never does. Everyone is very friendly and they try their best to make sure everything is right. The location is always clean and taken care of. The drinks are pretty good. They listen to what you want. And if they mess up they always try to remedy it. read more

Starbucks - Coffee & Tea Near Me - Birmingham, Alabama

I find that Starbuckses are much like airports. They're often mostly the same wherever you go. While I miss the friendly baristas who knew my name over at the Clairmont location (I have moved), the quality at this Starbucks feels pretty similar, as does the approachability of the staff. I had an order yesterday that just didn't taste right - watery, weak, no cold foam, and the staff made it right for me within a few minutes. None of us can expect perfection 100% of the time, but what matters to me is that customer service corrects the error with no additional charge to me, which they did. read more

Starbucks - Coffee & Tea Near Me - Birmingham, Alabama

After my last Starbucks experience in Brenham, TX I decided to try the cold brew pumpkin drink again. Y'all, it did NOT disappoint. I'm so glad that I splurged (two days in a row). Obviously the Brenham store is just not meeting the Starbucks standard that most other stores usually meet, this store included. Both visits were quick and handled by efficient, friendly employees. Thumbs up. read more

Starbucks - Venti pumpkin cream cold brew deliciousness. - Coffee & Tea Near Me - Birmingham, Alabama

Four stars: plenty of staff, lots of indoor seating, outdoor area, and drive-thru! What more can be expected from a Starbucks? It's clean. Friendly and fast staff. Standard menu. Good options for purchasing snacks and other coffee paraphernalia. Open early and closes relatively late. Plenty of parking. Score. read more

Well. I am very particular about the Starbucks I support. They have to be up to my standards if is going to be a regular store for me to visit. This is because I worked for Starbucks for almost 5 years. Because of my Starbucks experience I'm pretty selective in which stores I'll support regularly. I really have had excellent experiences at this store overall. There is one barista who I am not a fan of at all. She straight up told me I was wrong in how I ordered. I just asked for an iced coffee and she gave me an iced tea and said it was my fault when I asked her to switch it for what I ordered. The other baristas gave her what for because they said I ordered correctly. Every time I see her, she give me the stink eye now. She is not polite and she is a little lazy. Other than this interaction with this individual the only other complaint I have is that it is cold in this store all the time! The other baristas are excellent. They serve at a great rate, and that is something I am picky about. It's clean. Also something we should all be picky about. Note: be careful in the parking lot in the morning, I've seen more than one accident. read more

Starbucks - A delightful French press! So good! Order one, it's the cost of 2 tall coffees. You can even pick the roast you want. - Coffee & Tea Near Me - Birmingham, Alabama

Say this is your typical standard Starbucks. Standard menu, great customer service, and people taking up tables as a type away furiously on their laptops. This one has a drive-through so of course the line is wrapped around the building. Only wish they had a bit more parking without having to go into that general area of the shopping center that is located in. read more

Don't usually frequent here but was ok today. When you have that sweet frappe craving and have 8-10$ to spare it's ok I guess but better for less many places around. Was just convient today read more

I've had a great experience every time I have stopped by this Starbucks location. The seating area is great and there's a great workspace. I especially love the outdoor seating. I've never had to wait to long in line inside or in the drive thru, even when the lines were really long. Also, shoutout to Nikki because she's amazing! read more

Amanda and Shelly were incredible workers. Their energy was electric and they were such helpful baristas! I am glad Starbucks took the time to hire these young women. I hope that management takes the time to acknowledge them for their hard work and dedication to their customers. Great job, Amanda and Shelly read more

This is the 5th or 6th time that I have gotten the wrong drink here. If I could give stars for just the staff I would at least bump this to a 2.5 because at least half the staff smiles and acknowledges you when you come in. I hate to say it but I am taking this one off my list of Starbucks locations that I am going to use. I have TRIED to like this one several times but a simple Venti Jade Citrus Mint tea can not be that hard to make. Don't just assume that people will want a "medicine ball tea" or the crappy Emperor's Cloud tea. If you don't have the drink then update your app site and or wait until the customer is at the counter and ask what they want to do. read more

Summary: Quiet and able to get work done, but employees socialize/flirt with patrons while there is a line. Details: Came in on Thursday at 4PM for a quiet afternoon of reading and enjoying my black tea. This location has to be 1 of the worst locations I've ever experienced. This location's performance is driven by drive-thru performance and getting people through that line as fast as possible. 3 employees in the store. 2 were taking drive-thru orders and preparing those drinks. 3rd employee was responsible for taking in-store customers drinks and making them. When the 2 drive-thru workers had no customers in the drive-thru, they were flirting with a customer name Tom who apparently comes in quite often. Being 1 of 3 customers in line waiting, I was astonished at the lack of teamwork and dedication that employees thought it was ok to flirt instead of making drinks. On Wednesday, while obtaining a refill, they attempted to charge me for a whole new drink. The cashier said "oh, they have a refill button." read more

This was one of the better Starbucks I've been to. There were SEVEN baristas working- SEVEN! The line went quickly, the orders were filled fast and everyone at this location seemed to be in a great mood. There were many places to sit both inside and out. The outside actually would be a great place to sit- but the heat made it impossible. Great service, atmosphere, location, seating and more. read more

Once again, this is a great location on 280 for that morning pick-me-up with deep rich flavors. Great service is consistent with Zach and company at the helm! His energy and friendly smile is genuine and his co-workers always provide efficient, accurate, service. Realizing the 280 traffic scare, this place is not a bad place to stop at all. read more

I'm not a big fan of coffee so I tend to not visit coffee shops. I do like this location with Plenty of outdoor seating free WiFi and its very clean. As soon as you walk in the door you are greeted with a friendly "hi how are and how may I help you. I ordered the caramel frappucino and it was great. Only had to wait 3 to 5 mins as they were very busy. Customer service is excellent. read more

Starbucks - Enjoying a frappuccino on a nice evening. - Coffee & Tea Near Me - Birmingham, Alabama

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Starbucks consistency makes it a trusted a brand. A coffee standard just about anywhere you go. It may not be your favorite coffee place, but you know it can be trusted because of its consistency. Starbucks is the lifelong friend of coffee lovers everywhere. With that being said, this location in particular breaks with tradition. Answers to menu questions are confusing or non existent. Can think of a time any Starbucks can messed up an order, but this location has done it several times. No offer to make it right. Just poor customer service. On one occasion after one of the drinks I ordered mysteriously was never made, and I had to remind the staff that I never received part of my order I went outside to see a few of the staff out in the parking lot. After talking with someone who pulled up and parked they all took out swords made out of something wrapped in duck tape and began sword fighting in the parking lot. After many bad experiences, I decided to never go to this Starbucks again. The irony is that the best Starbucks I have ever been too anywhere is just another mile down the street at hwy 119 and hwy 280. I hope they turn this place around. After some more time I will give it a try and hopefully will have a better experience. After all, it's the consistency of Starbucks that can be trusted; right? read more

This is one of my favorite Starbucks in town but today they were really off their game. After a wait I was given the wrong order and then had to wait for the correct order to be made. When they gave it to me it was spilling over and all over the place. They simply put another cup around it. I didn't mind so much Bc I was really craving their coffee. I drove off excited to have my caffeine. But after the first sip I was greatly disappointed, not only was it not what I ordered but it also tasted like really burnt coffee. I hate this Bc usually they are so great at this location. read more

Morning meeting w old friend. Good central location. Clean interior. The young cashier was very friendly and polite. I was served promptly. In addition to the biggest cup available of the hot, bold, dark stuff my order included a steak and egg wrap. I'm not certain what the prefab egg like material was but it most certainly was not real egg. I would absolutely pass on ordering that item again, or any other food item other than a bagel or something of the sort. Wife loves the banana bread. This was my first time having an item that contained what they describe as egg. I absolutely won't make that mistake again. I was asked if I wanted avocado spread with the wrap and agreed,not realizing it was extra. It was worth the extra $1.00 and made the gas station quality wrap edible. Great coffee Good service Convenient location Horrid breakfast wrap = 2 point deduction I'll stick to the coffee. Our meeting ran longer than anticipated and I really wanted more coffee. A refill is only .50 cents, which was a welcomed surprise considering I'd spent nearly $10.00 on the wrap and large coffee. This experience would not prevent me from going back. I am; however, leery of expanding my order beyond coffee again. read more

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On a business trip in Birmingham, my morning visits here made each day SO much better. We never had to wait in lines (at about 7:45am) though it's obviously a popular location. Our orders came out quickly and correctly. Thank you Starbucks of Highway 280 for making my business trip that much easier. I'll always be grateful. read more

This is my favorite Starbucks. The staff is always nice and connects with you. They seem to know you after a few visits. Many of them know my name and my drink of choice. The biggest draw back is the design of the drive-thru. The entrance often becomes crowded in the mornings, and cars block the entrance to the parking lot. There will be at least 5 cars in line, but the parking lot will only have 1 or 2 cars in it. Many of the other customers are just lazy! Another negative, is when you bring your own cup they sometimes write your order on another cup anyway. This sort of defeats the purpose of being green! read more

just left with a frozen bacon and gouda. The egg was frozen inside. Will not be back to this location.

GO TO LITERALLY ANY OTHER COFFEE SHOP. Staff was too busy talking amongst themselves and their friends in the store that when I arrived I had to wait 5 min after the wait time for my mobile order. Was made incorrectly, probably due to the distracted conversation- and as I had wasted time waiting I didn't have time for them to make it again. So I burned $6 on a disgusting drink I threw out on my way to my car. The point of Starbucks is consistently when traveling. read more

The ONLY reason I've given them 4 instead of 5 stars is that they are so wonderful that there can be a long wait at times! This is truly one of the friendliest Starbucks and I love going there and leaving with a great coffee and a big smile! read more

The vanilla nutmeg cinnamon & chocolate shaker containers at the customer counter are grody. The employees were pleasant enough. The sitting areas outside are great. read more

I don't get great customer service often to outstand me enough to write a review about it. I'm not usually up in the morning to enjoy a coffee, but I NEEDED coffee on this one. After working a closing 12 hour shift and coming back to work another double that morning, I was drained. When an employee told me my card for whatever reason didn't work, He could tell I was a bit irritated BUT Zack (i think that's how his nametag was) said he would still get me my coffee. He is my hero!!!!! I don't know what my day would've been like if I didn't have his kindness. I will be coming back to this location more often! read more

This morning the drive-thru line was so long and even when I approached the window, I had to wait. However, after I received my order one of the baristas came to the window and apologized. He said he could not find the protein powder for my smoothie. I said no worries, I understood. Then he says well again we apologize for your wait and handed me a gift card towards my next order. What a way to start the day! This Starbucks is awesome. The staff is friendly and on top of their game while continually monitoring the the satisfaction of their customers. The store is clean and let's face it, once you drink the Kool Aid I mean the Starbucks, you keep going back for more because it is delicious! read more

Everyone at this location is always friendly and they deal with the crazy 280 rush hour crowds very well (and they make my iced chai tea just right)! Just a tip: if the drive-thru line is long, go on inside...there's usually no one waiting inside! read more

This is my favorite Starbucks location! It's close to my house, has plenty of parking, lots of outdoor seating (though the drive-through wraps around the patio, which can be distracting when trying to read or study), friendly and upbeat staff, and a great vibe in general. Starbucks is starbucks is starbucks, so you can really only judge a location by its floorplan and staff. This one is perfect for me, so I'll keep coming back! read more

This location is really slow. No one at the counter but people are waiting a long time for drinks. This isn't the first time I've experienced delays here, yet the Starbucks down the street is on top of it. read more

For starbucks, this standalone spot is nice. It is uniform to the rest, it has good hours for those of us who show up early or late. It is convenient on 280. read more

Walked a over from High Point to get some coffee and the lobby was closed. I understand COVID is around us so I decided to walk through the drive thru. Apparently we didn't set of the sensor because no one ever took our order. So I then Decided to move and try to order online so I could Just pick up at the window. The app said the order ahead was unavailable. So I called the store hoping to place an order and maybe pick up at the window. The guy that answered wouldn't take my order over the phone or give me any advice on how to order any other way. He pretty much told me I had to be in a car to order. He made it impossible for me to get anything and he was not helpful at all. I feel Like the customer service could have definitely been better. There could have been other ways to help. He made no suggestions. I wasnt able to order at the speaker, the app, or the phone. I definitely won't be back to this Starbucks. Everything is hard for everyone at the moment. I know Things are closed down for the most part but I feel Like it could have been a better experience if he really would have put forth the effort. read more

My husband and I stopped in on a chilly afternoon...perfect day to enjoy their Chai Latte. Speedy and friendly service.

This is the rudest Starbucks I have ever been to. The first time I went and the employees were rude, I gave them the benefit of the doubt. Perhaps they were having a bad day. However, they are continually rude, annoyed and seem disgruntled. My order is a blonde roast, black - it's nothing to be annoyed over. Find another location for your caffeine fix. Management needs to know that this is unacceptable. read more

Go there often in morning 6::30AM, only game in town and with 6 people behind the counter , each and every time, I wait forever there and its not because they are so busy. Not unusual for bagel I order to get thrown in toaster and forgotten about Last time they didn't even give me cream cheese I ordered read more

There is usually about a 10 minute wait in line, but it's definitely worth it. I was there this morning and they accidentally made my drink incorrectly. I mentioned it to a barista and they immediately remade the drink. Very awesome customer service. read more