Horrible place. And the manger told Yelp to remove my review, which you can't do if I follow Yelps standards, which I did. I will also copy this if you threaten my email again. I went into that store after losing my home due tit he fires in January. Two of the staff, one older heavyset female with long grey hair and some young blondish brunette girl told me I needed to pay or get the F out. This occurred after j told them I had nothing and needed to reset. The older female told me I am "triggering" her and then faked having a panic attack while blaming me. Unbelievable. I contacted the DM and RM recently, which is why they have decided to remove this. Well, you can't remove what you did to me. How you acted. Disgusting humans work here. Freedom of speech. I have this right too. read more

Came here to grab my toddler a snack. The baristas were talking privately and didn't greet me so I had to say excuse me and ask if they had what we came in for, she informed me it was out of stock. It was a hot day out so on my way out I asked for iced water, or if they could fill up my water bottle. They said they don't provide water without a purchase. I informed them I tried to buy something. I'm at a lost that they would refuse to giving a little ice water or refill a water bottle especially as my child was thirsty. It's one thing to make this policy from a huge chain. They could provide a water spout for people to access if it's causing a loss of time or money for the cups. Can anyone confirm this is a policy even? Secondly, the barista could use their own judgement and provide water for a three year old. It is seriously appalling to the point where I am reconsidering going to Starbucks ever again even though it's every other day. read more

It's been years I have been here, prior to pandemic. We were going to our daughter's basketball game at Yula and needed a quick boost from Starbucks. Found this location few blocks down and realized it was the one when I use to visit back in 2019. Great memories in that area. No one was there so in n out less than 4 minutes, drinks were filled a little to the top but ultimately great. Thanks Starbucks for always being everywhere! read more

Starbucks - Exterior - Coffee & Tea Near Me - Beverly Hills, California

This Starbucks is my favorite Starbucks in terms of service and the team that works here. I work in one of the nearby offices and go here daily. I know there are probably more appealing fancier coffee shops in BH but the staff here and there kindness as well as quickness to deliver orders keeps me coming back. The person who takes my order is Dorian he is always friendly kind and never in a bad mood. Shout out to the whole team who is always so kind and has never failed to deliver my order whether it's a drink or food item. Thank you Starbies team! read more

The chubby girl at the 250 S la cienga With nose ring and tattoo is perhaps the rudest and dumbest person I've ever encountered- twice. No greeting, got the order wrong, no human skills. Punched a tall latte for double tall cappuccino. How? I run a business in Beverly Hills. There's better quality out there. Some people should be replaced by kiosk robots. read more

Incredibly slow and not especially tidy. A lot of random paper lying about. staff for friendly. read more

Starbucks - Coffee & Tea Near Me - Beverly Hills, California

This Starbucks is on South Beverly Drive in Beverly Hills. Have been here at least a dozen times and all those times, my experience was pleasant: staff are nice, helpful and genuinely friendly. In the past at other locations, specifically DTLA, my experiences were horrible with unprofessional, rude and just bad service, that I boycotted Starbucks for a long stretch of time and would rather seek other coffee houses because of all the negativity. Starbucks corporate did reach out to me offering a redo and an apology, but that wasn't acceptable to me. Subsequently, there was negative media coverage with Starbucks staff displaying the same bad treatment, similar to what I experienced. Shortly thereafter, Starbucks corporate conducted a mandatory employee retraining and was close for a day or two. Despite that training, I still avoided SB especially in DTLA. Here at this Starbucks in Beverly Hills, all the staff have been professional and helpful with a pleasant attitude towards me and Fendi. Love the new iced drinks: strawberry and dragonfruit. And Im warming up to the pumpkin lattes... The point is, that not all Starbucks locations are alike with respect to staffing, but I sure hope the sensitivity training IS consistent at ALL Starbucks locations. I am a firm believer in second chances and so far, this Starbucks gets my thumbs up. Open at 06:00a is a nice feature I Like, as well as having the option to pay with Applepay. read more

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Ordered a drink from them while waiting for a friend who needed the restroom. Mind you this is a drink I get all the time I know it. Had an inch missing from the top of the cup, I've never been served a Starbucks drink like this at any location I was completely shocked. When I asked for more the staff argued with me saying that's how the drink is. Another staff offered more oat milk to fill it but seriously. I've never had an experience like this before. And I can see why there's so many negative reviews of this store. Dirty tables and trash on the floor everywhere. There was no one in line and it still took a long time to get that drink. This is not what a Starbucks should be. read more

Starbucks - a cup of iced coffee on a table - Coffee & Tea Near Me - Beverly Hills, California

This is a great location - beats the one on north Beverly drive. It's spacious, has beautiful outdoor seating, spacious indoor seating with outlets and there wasn't a line when we came mid day on a Friday vs the north Beverly location had a line. We ordered a dragonfruit lemonade less ice and matcha frappacino with coconut milk. The drinks were refreshing and good - the lemonade was a bit too sweet though. Overall, would definitely come back for the vibes and ambience!! read more

Starbucks - Coffee & Tea Near Me - Beverly Hills, California

Sadly I neglected to take photos, so you'll have to engage your inner eyes and powers of imagination as I take you on a quick journey into the welcoming parlor of Jonathan, Michael and Joon -- our gracious and accommodating hosts for this evening. I simply cannot walk away without acknowledging the extraordinary pride shown in their work; as they artfully curated a comforting and joyful space to relax deeply into true flow state creativity; a space that draws forth your muse; awakened in mindful, placid lucidity; your pen now flowing in elated anticipation of all that is surfacing. And that's saying nothing of their zen-master level barista skills joyfully employed in synthesizing such fabulous coffee concoctions. Do stop in and see them soon! read more

If I can give an experience a negative star I would. It takes a lot to get me to write a bad review but I just had to say something. I ordered a grande crème brûlée. When I went to pick it up i noticed that it was a bit light. When I took the top off I noticed that it was no where near the top of the cup so I spoke to a barista and pointed it out. Up to this point everything was good. The barista looked and agreed that it was way too low. So she said she'd take care of it for me. Little did I know that meant she'll add a ton of foam to make up the difference. That is not acceptable IF I WANTED A TALLL I WOULD HAVE PAID FOR A TALL. This was nothing but bad customer service. Maybe it's time to try Blue Bottle or go back to Pascals read more

Starbucks - Just picked up my grande. I think it's missing a couple of ounces. - Coffee & Tea Near Me - Beverly Hills, California

Ive been a regular here for years and this place has really gone downhill ever since Farnaz left. The more recent staff here is incredibly rude and incompetent, there will be 4 people chatting in the corner and 1 person making drinks and ringing on the register. There always a ridiculous long wait even when I'm the only one in here, no matter what, they're out of stock of half the menu and refrigerated snacks. My mobile order got taken accidentally and the barista was upset at me rolling her eyes and remade it incorrectly and was even more mad when I corrected her. There was only 1 drink waiting to be made, there's no reason she should be treating me that way. Save your time and go to the location on S Santa Monica/Wilshire. read more

What a joke. Bad enough u have horrible meterd parking inoy. The barista does not listen to ur instructions and he was removing foam with the lid (wasting plastic) instead of using a spoon AND THEN he gives me my order spilling diwn the side, no apologies and then when I questioned him he was going to wipe it with his apron until he he noriced ppl were watching and then gave it to me with no lid. So let me get this straight. You have no problem wasting a perfectly new lid to remove the foam yet. You won't put a new lid on for me when giving me my corrected order? Why is this guy at this location? Are you kidding me? I think this guy didn't even pay attention to what type of milk I'm going back to another Starbucks to get my order fixed. !!!! read more

Changing my review to 4 stars. I now order my dragon drink venti with ice on the side. A much better deal. I still think the original server could have been more sympathetic but what the hell. I wish him well. I've gone from one star to four stars to five stars.its my favorite Starbucks with lots of A+ Baristas. Of course my favorite is Kenny. read more

The workers here work so slow. They have 5 people on the floor but only 2 people making drinks at the slowest pace possible. And when someone jumps on bar, they make it too fast where you can see they don't put effort into pumping the syrups. One full pump turns into half pump since they are trying to work faster ... quality over quantity... I will never go back to this location.. horrible drink quality and customers service. read more

Pretty good vibe. Free wifi, what more could one ask for? I get an iced Americano Venti. read more

Starbucks - Inccf bag is in an Americano - Coffee & Tea Near Me - Beverly Hills, California

I ordered a vanilla latte, simple. Yet the 6 people that ordered after me(in store) received their orders before I did. Unfortunate. read more

Starbucks - Received my order at 1:50pm. - Coffee & Tea Near Me - Beverly Hills, California

This is THEE worst SB. They are very slow and it's not because it's crowded just don't have any sense of urgency. The drinks never taste like they are suppose to taste. They always have their mobile Order turned off. Very Rude. They need to fire all and start a new crew. It's not that clean in the location. I wish I could not give a Star at all. I'm new to the community and have tried them 3 times each time I've had to go back and have my drink re-made. Today was the last straw. I need to find another SB in this area. read more

I came here two days in a row and had such friendly service! There isn't a whole lot of seating but when I was in there it seemed people usually take their food and drink to go so you'd probably be able to get a spot. I tried the new Blonde Espresso after the barista had offered it for my latte and I really like it. The biggest difference I noticed was the color of my drink but it tasted good and not too different so I think it's something anyone could try once. I also saw packaged champagne gummy bears and I'm not sure if all Starbucks stores are carrying these now, but I need to try them soon. read more

Starbucks - Iced vanilla latte w/ the new blonde espresso! - Coffee & Tea Near Me - Beverly Hills, California

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I'm literally walking out right now because the jerk at the counter said that it was two minutes before closing and he couldn't serve me. There was one person in front of me. I asked him why he couldn't serve us since they are technically still open. He said sorry and that was that. I will never go in here again. He should be fired. read more

I honestly love this location. I just moved nearby and it's within walking distance of my house which makes it such a good location for me. I will say that the parking situation is not optimal. Some 2hr parking on side streets but it's hard to find a spot there. This location, however, is very clean and has so much seating. The staff is so friendly, helpful, and really puts the customer first. They took their time with me and my friends helping us decide what to order. It's a generally quiet location too. At some Starbucks locations you have to worry about homeless people lingering and people being very loud. I have never once witnessed anything of the sort at this location. Better than all the locations I've been to in Malibu put together! I can't wait to become a regular at this location. read more

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Great service from Kenneth! He was friendly helpful and made a great hot chocolate. The place was clean and warm! Perfect setting for a quick holiday break :) read more

Been going to this Starbucks for over nine years and I am highly disappointed that they changed their hours. For a coffee company to be open at 7:30 during the week and 8 o'clock on the weekend is ridiculously late especially for a major populated area like Beverly Hills. An absolutely poor decision. read more

This Starbucks is in a prime location, and it has a good amount of seating when it isn't packed. It's usually pretty quiet, giving you a good ambience if you're going there to relax or do some work. It's a pretty large space and it's always super clean, so that's a plus! The service is great. Everyone always has a smile on their face and my drink never takes too long. They're super efficient and super welcoming. The only miss was that on a couple occasions, they didn't have cold brew, which is all I drink. But they were able to give me a perfect alternative that left me just as satisfied! The other problem is obviously parking, but where in Los Angeles is there not a problem with parking. Because of Beverly Hills parking laws, it can be pretty tough to find a spot. . read more

Starbucks - Coffee & Tea Near Me - Beverly Hills, California

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Worst Starbucks in the chain. I work a block away and this place never fails to disappoint. There's always a long wait, slow unorganized service. Today was the final straw. I waited in line for 10 minutes and when I got to order was told that there's was no drip coffee brewed and I'd have to wait while they brewed some. Mind you, this was just before the lunch rush and they had no coffee brewed! I left and won't go back. read more

This location can get rather crazy and slow at times. And there's this one particular gay cashier dude who has some serious attitude problem(if you go there enough, you would know who he is, my coworker said the same thing too), but other than him, their staff are usually pleasant as much as they could with the crazy busy customers rushing in the store in the morning. One suggestion, order ahead use the app! Save you a lot of time and most likely they won't get your order wrong. read more

Starbucks - Cute cookies :) - Coffee & Tea Near Me - Beverly Hills, California

PROS: -Always busy but they know how to handle a crowd -Friendly and professional -Quick and unassuming -Great retail items (mugs, espresso machines) -Cozy (they still have areas to sit and that's a dying breed for Sbux) CONS: -Always lots of people -Sometimes difficult to get a place to sit -Metered parking read more

Starbucks - Yummy coconut milk now in the lattes - Coffee & Tea Near Me - Beverly Hills, California

I've driven by this Starbucks many times but have never stopped in. On my way in one Saturday, I decided to drop by this location, compared to my usual store. This store is super nice, inside! It looks newly renovated and the staff keeps everything super clean and well-kept. My drink was perfect and filled all the way (I order no foam and you would be surprised at how often they don't give you the full drink so they can save money). Not sure how much has changed since other negative reviews I have read, but it seems something has changed! read more

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Worst Starbucks ever!!! Every time I come here they either mess my order up, forget to make my order or are very very rude! I placed an order for pick up at 8:20. I was there at 8:35 and they never made my order. I asked them several times to make my order because I saw the cup with my name on it keep being pushed around but no one was making it. I asked her to make it and she didn't and I told her to please make my order and she yelled at me telling me to be more specific. It's 8:55 and I've waited 20min for something that was supposed to be ready 35min ago. Waste of my time, money, and emotional state. They are so unorganized and just don't care at all. How is it my fault you didn't start my drink and are helping people that are behind me. read more

Starbucks - My drink that been sitting there for 25min untouched. Even after I told them 3 times to please start it. - Coffee & Tea Near Me - Beverly Hills, California

The manager here is incredible. I am always happy when I am greeted like she did... and she wasn't even the one taking my order. I believe her name is Amanda Lynn. I am an Urth girl, so the drinks aren't really my cup of tea (see what I did there?? hahaha) but I do love their caramel spiced apple cider. When Amanda didn't realize that I had ordered two apple ciders (having only made one and handing me a cup inside of a cup) she apologized profusely and then immediately got to my second one in record time. If you like Starbucks, this is a GREAT location! read more

This is a pretty small locale with limited tables for seating both outside and inside. There is a lot of foot traffic at this store on busy Beverly Blvd. However, the staff is very friendly and efficient. parking - 2 hour free garage parking, metered read more

Love my Sumatra Clover!! This was the first place I tried it and look for it whenever info to any other Starbucks but not all have it. Yes, almost the same as any other Starbucks but they do deal with a ton of tourists and the locals. They do a great job meeting everyone's requests and demands. I never had an issue! read more

Starbucks - Sons iced green tea and my Mocha Frap. Komodo Dragon beans for home!! - Coffee & Tea Near Me - Beverly Hills, California

Good staff with okay attitude. I come here on daily and half the time order tastes different, but when they make it right it's great! Trash bin is always filled till the top and tables are unorganized most of time. read more

Starbucks - Coffee & Tea Near Me - Beverly Hills, California

I can understand why this Starbucks is so poorly rated. Today I asked for a Grande drip coffee with extra cream. There wasn't nearly enough cream in it and the extra cream she gave me on the side wasn't enough either. When I asked for more cream she said okay, but she would have to charge me next time. I go to other Starbucks at least five times a week and I have never had to pay for extra cream in my coffee. In fact, sometimes they put in too much cream and I ask them to dump some out and add more coffee. Never been charged for that either. Terrible customer service. read more

Horrible service. The employees are incompetent. I'm surprised that this location, given that it is in the most expensive zip code, wouldn't make more of an effort to hire staff that has a quarter of a brain. read more

If you are in any type of rush this is not the Starbucks for you. I have given them the benefit of the doubt for the last few months but they just can't seem to move with any urgency. read more

Always disorganized and under staffed! Been this way for over 5 years. MGMT problem Communication skills challenging read more

I was waiting for my drink and the worker had given me attitude and horrible service. They also gave me a 20 minute wait time. So dissatisfied and disappointed. read more

What I like most about this Starbucks is its location. specially sidewalk seating is awesome here, it's so live and full of energy. read more

Starbucks - March 27th 2017 - Coffee & Tea Near Me - Beverly Hills, California

The Starbucks expierience is mostly the same at all stores They always remember me and my wait is not that long once you start it hard to stop read more