Ok, I've been in this Starbucks before and I'm sure that most of the time it is fine, but I need to complain about what happened today. I went to Starbucks in the AM with a friend and we ordered. It's a Starbucks, your experience is supposed to be pretty standard right? But it wasn't.
My friend ordered a chai and I got a green tea creme frappucino. I've had the green tea thing before at other Starbucks, so I know how it is supposed to taste. We were waiting in line and the cashier was still ringing up someone else's order when a blonde barista shouted at us from some other part of the serving area. So like, she was taking our order in a haphazard way.
When I ordered my green tea creme frappucino, I was surprised when the server asked if I wanted "sugar syrup in that?" Um what? I've been to lots of Starbucks before and they've never asked me that. I was confused. "They said, "It's basically sugar and water" I then said, "I'd like it the regular way, please." They took my name for the order.
So, we waited for our drinks and kept hearing them call out some other woman's name. Then I realized when I saw the drinks that they were ours because there sat the chai and the green tea drink, a pretty specific order. They had gotten our name for our order wrong.
When we tasted the drinks, they were completely awful. They were filled with this horrible sickeningly sweet syrup, seriously, I've never had anything like that at a Starbucks before. Like I said, I've ordered that drink before at other Starbucks locations and it never tasted like that. It was filled with artificial sweetener, in a higher concentration than I've basically ever tasted. Imagine having a sip of corn syrup or aspartame? That's what this was like.
My friend complained cause her drink had the weird syrup too. It also had heavy whipped cream in it which she hadn't ordered. I considered my drink to be inedible and had to toss it out after a few sips. My friend drank hers and then said she felt sick. She got a head ache and a stomach ache. We would have gone back to complain but we didn't have time because we had somewhere else to be. Seriously, it's the worst experience at a Starbucks that I've ever had. (Can't say that I've ever had a bad one before this).
I realize that this particular location might be ok most of the time. This might have been flukey, but frankly, the staff at this location need a serious talking to from the management. Either the girl who took my order was really sloppy or she was deliberately screwing with the drinks. Unacceptable.
I'm giving this place 1 Star based on this experience today. That doesn't mean it is always 1 Star everyday, but I wouldn't wish today's experience on anyone. Fortunately I don't have any underlying health conditions but I know that some people do, which is why I feel the need to complain like this. For someone with high blood pressure or diabetes, a mistake like that could really hurt them. I'm posting this review because I hope that the management will see it and address it with their staff. read more