This review is for Comcast Small Business…read more What should have been a simple service transfer turned into a mess. I was routed to an out-of-state Colorado rep, Gloria M, (no local support), and when I asked about fiber, it turned into an argument and upsell instead of solutions. I was sent a DocuSign with little explanation. A manager (Chad C.) then promised priority installation (4/20) if we signed and claimed we were getting the "best deal" $185/month for 1.25 Gbps, basically no savings ($5.00 less and still a $130 install fee) no break for being longtime customers. 4/20 came and went. Turns out the paperwork was wrong. We ended up receiving SIX different DocuSigns due to repeated errors, with poor communication and zero accountability. Now we're scheduled for 4/28 (!) but our business has been left without service in the meantime. Frustrating, unprofessional, and honestly feels like the result of having no real competition. Being dishonest to get someone to sign a contract is not a way to do business. Complaint filed with the BBB. If you have another option, take it.

After seeing the not-great reviews for this place, I kinda dreaded having to pay them a visit last…read moreweek to help me make an adjustment to my account. But it turned out to be a 5-star experience for sure! First things first, the store is super conveniently located at Sunset Square shopping center, with plenty of parking and other businesses nearby if you're running errands. The store itself is modern, well-lit, and contains some cool gadgets you can play with while waiting your turn. I checked in at the main counter and, within about 10 minutes, a really cool dude named Kevin was assisting. My request was pretty simple, but he didn't rush or make me feel like an idiot for coming all the way to the store for help. He walked me through the process, discussed some different pricing options, and showed me all the notes he was making in my account to verify the change. He was very thorough - showing me that he not only knows his job well, but is aware that - in the past - Comcast/Xfinity has not exactly been known for trustworthy, helpful service. Hopefully there are more and more helpers like Kevin coming to this company, because he turned what could have been a dreadful trip into something that was a bright spot in my day!

I tried to setup my Mom's TV at her new assisted living residence and was unable to. I hooked up…read morethe box and TV but the remote would not turn it on or off. I spent an hour and twenty minutes with the rep and he said the remote didn't work. I went to the Xfinity store and got a new remote, same problem. I went back to the store and they said I need the old style remote, which they gave me. This remote didn't work either. I called Xfinity again and the residential department transferred me to the business department, then they said I need the residential department. I told them if I'm ever mentally retarded I'll get a job at Xfinity and hung up.

not possible to talk with a person now! why am I paying them $200 per month? quality POOR…read more Value - so little as to be laughable.

Not happy with what happened…read more I approached this company once in the morning to ask about the rates for internet in Bellingham. The associate, allegedly the owner, showed up 13 minutes late. I know this because I arrived at 10:13p.m. on a Tuesday as he was opening greeted me non-chalantly at the door as he unlocked it. He gave me the basic information about the best deal for gaming and I told him, after giving a little bit of information, that I wanted to shop around. I cam back later in the afternoon and I was offered a $29.99 deal and I gave more personal information. But the more information I gave the more fees the associate was telling me during the process; there's a $15 self-connection fee and there was a $7 fee for something. Why wouldn't he disclose the information up front? I asked why is there a self-connection fee, the response the associate gave me was "it's for the ethernet and phone cable package you get to buy". When I replied I didn't want it, he said I could call Comcast and try to waive it, so I left him. I called Comcast and they informed me my connection was set up. I didn't sign any paperwork, give SSN, give authorization and I get to consume all the fees I originally didn't want. I don't know who pressed the Green button to give me internet connection but I got the first bill in the mail today. Now I am stuck with internet. I wouldn't go through this location nor this company CONNECT. I don't like the experience I received nor the bill I now have to pay. STAY AWAY FROM THIS LOCATION!

We met with Kyle at Connect regarding purchasing a phone. Kyle is one of the few real live hero's…read moreI have had the pleasure to meet and he saved us hundreds of dollars on our phone and our Comcast account. Kyle was in charge of a IED removal platoon during the Iraq war. We were immediately impressed with Kyle and his professionalism and advice has greatly helped us several times in the last year.

Why bother. File under Fax machine , cassette decks, floppy disks, land lines, pagers and dial up…read moreinternet. Just makes no sense. Satellite TV in 2024- really? Cable internet -that runs for thousands of feet to miles from a hub--wow. Competition is gaining on these folks for rural service. Pass

Tried to visit both of the Xfinity "offices" listed for Oak Harbor, WA. None were there. Went by…read morean office where the service trucks were parked. Office door locked, nobody visible. This is a fine example of Customer Service! I next called the phone number listed for one of the non existent offices and when trying to get customer service was referred to an 800 # that gives you the opportunity to speak to somebody "off shore", which means somebody with limited English skills. Isn't it wonderful to do business with a company that has your best interests at heart?

Over priced, and constantly increasing the rates. If you try to get it lowered, they want to lock…read moreyou into another 2 year commitment. Ridiculous!! The only thing that was unique to them that I liked was the Dish streaming nature scenes. Truthfully, that is the ONLY reason we have not canceled in the last 3 years, and the fact trying to cancel is long, used car salesman experience. Actually, how difficult they make it to cancel service is the reason WE WILL NEVER have Dish TV again! We multiple times kept saying, we don't watch it and we want go cancel. And the gal kept pushing us about what we watch. And we were nothing, and she kept going on and on. We must have said over 3 dozen times to cancel before they actually decide to disconnect, and then tried again to offer us a half price rate. Well, honestly they always have issues... every year. One of the networks will not renew with them, and then all the sudden we lose CBS, NBC or ABC. Which is we are going to turn on the TV that is the only channels we watch. Them going off air for a long extended time was actually how we got introduced to Paramount Plus, which in our opinion is much better especially if you have a SmartTV. And when they have issues, you still have to pay the same. They will never give you a credit. It was long over due to cut the cord. If we want to watch a movie, or even a show. There are so many other ways to do so. That are much more affordable. $150 / month to sit on your bum and watch TV.... is just too much. That money can go towards future travels and adventures.

Worse customer service and tech support EVER!!!, I have been trying to get audio delay fixed for 3…read moreweeks and the TV turning itself back on after turning it off using the dish remote, their fix was to send me a new remote and since that did not resolve the issue they are now blaming the TV even after I told them it's also happing in other rooms. They refuse to send a tech out or a new joey. I'm so done with them to the point I'm ready eat the early cancellation fee and go back to Direct TV.

Worst. Internet service ever. Lord knows, I hate Comcast and their miserable customer service, but…read morewe've given Clearwire a year and it keeps getting worse. Our internet goes out every 15 minutes or so, at which point we have to reset the router until it finally will reconnect. Clearwire customer service was no help, they suggested we get a new router, which we did, but did not help. I work from home and need reliable internet, but this is not reliable in the least! TERRIBLE!

Everything needs to be improved. Wouldn't use Direct TV again if it was the ONLY service! It didn't…read morework more than half the time, customer service people were rude or couldn't speak English. I disconnected my service and sent equipment back, was told I hadn't sent it back and was charged an extra $130!

Worst service does not seem concerned with keeping customers. Ridiculous fees to moveread more

When you contact technical support at one of the big providers, their goal is to get you off the…read morecall as quickly as possible. The goal with Internet Lightspeed technical support is to solve your problem, however long it takes.

Not working at all try to call them they don't answer. Pay…read moremore than the speed I get

Well - Moved out of my place on the 1st - Been trying to call someone to cancel for 10 days - the…read morewait times are crazy - i call and after 2 hours of being on hold my courier cuts the call - they say 15-25 minutes wait - well 9 times i was over an hour - finally at 9:15 pm last week the lady answered - took my info - then put on hold - then it said we are closed call tomorrow. Chatted with someone for 15 minutes yesterday - mentioned in my message that i am having hard time getting to get support on the phone - then i told him i want to cancel because am moving out - he spend 10 minutes taking my info and then tells me to cancel I have to call - why didn't you mention that before you took my info - - then i told him that my problem is waiting on the phone - he apologizes and then asks me if their anything else i could help you with. you need to hire more reps - when am 477 on the wait and you say 25-35 minutes and been for 70 minutes - that's not a service - you say we will call you back if you press 1 well did that twice no call the internet is fast and cable is amazing just the customer service.

Where I live the landlord pays for cable TV which is Shaw or Rogers. Take your pick, they both…read moresuck! I seldom watch tv albeit it's free, I have neighbours who switched to Telus and now pay $200 for cable plus streaming channels. Yeah crazy but if you are informed? Got to say the worst tv shows from when tv was invented, boring crap. That's Shaw or updated Rogers, all dim, sad, who cares. Too much streaming for free out there! Save your money, don't even try because they lock you in to a contract so you'll be sorry! Their channels never improve to anything you want to watch so duhhh.

Jolyne helped us cancel our tv service and she was terrific! Friendly and helpful. I will also add…read morethat my last two encounters with Astound personnel were great. A technician who recently helped us with our wifi was also great. A+ Astound!!

Still super disappointed with the wifi provided! Even more now than before! Every day for the past…read morecouple of weeks starting at 5pm the wifi shut on and off multiple times until super later at night, this is so ridiculous,I wish that this wasn't the only wifi I can have at my apartment because it pisses me off, and doesn't matter if you call because nothing ever gets fixed, so there is no point, do better!!! Fix the problem already I shouldn't have to deal with this nonsense for weeks!