I tried to setup my Mom's TV at her new assisted living residence and was unable to. I hooked up…read morethe box and TV but the remote would not turn it on or off. I spent an hour and twenty minutes with the rep and he said the remote didn't work. I went to the Xfinity store and got a new remote, same problem. I went back to the store and they said I need the old style remote, which they gave me. This remote didn't work either. I called Xfinity again and the residential department transferred me to the business department, then they said I need the residential department. I told them if I'm ever mentally retarded I'll get a job at Xfinity and hung up.

not possible to talk with a person now! why am I paying them $200 per month? quality POOR…read more Value - so little as to be laughable.

Excellent value in the marketplace. Exceptional service and competitive pricing. Totally…read morerecommend!!!

Man, this company is a MESS. First interaction was waiting for a callback that never came. Second…read morewas an appointment that was forgotten by them. Third was an ongoing crappy internet speed. Fourth was not getting a bill for months, and when received, shocked at the cost of it all. Fifth was asking for a tech to help resolve the speed issue, and getting the info that a bad router had been used, purposely. Sixth was mansplaining. Seventh was another tech visit where we suggested a possible fix, and were ignored, and at the NEXT visit this was now the tech's suggestion for a fix. God help me. Eight was and is a suspicion that they had been throttling the speed for months.

After seeing the not-great reviews for this place, I kinda dreaded having to pay them a visit last…read moreweek to help me make an adjustment to my account. But it turned out to be a 5-star experience for sure! First things first, the store is super conveniently located at Sunset Square shopping center, with plenty of parking and other businesses nearby if you're running errands. The store itself is modern, well-lit, and contains some cool gadgets you can play with while waiting your turn. I checked in at the main counter and, within about 10 minutes, a really cool dude named Kevin was assisting. My request was pretty simple, but he didn't rush or make me feel like an idiot for coming all the way to the store for help. He walked me through the process, discussed some different pricing options, and showed me all the notes he was making in my account to verify the change. He was very thorough - showing me that he not only knows his job well, but is aware that - in the past - Comcast/Xfinity has not exactly been known for trustworthy, helpful service. Hopefully there are more and more helpers like Kevin coming to this company, because he turned what could have been a dreadful trip into something that was a bright spot in my day!

This review is for Comcast Small Business…read more What should have been a simple service transfer turned into a mess. I was routed to an out-of-state Colorado rep, Gloria M, (no local support), and when I asked about fiber, it turned into an argument and upsell instead of solutions. I was sent a DocuSign with little explanation. A manager (Chad C.) then promised priority installation (4/20) if we signed and claimed we were getting the "best deal" $185/month for 1.25 Gbps, basically no savings ($5.00 less and still a $130 install fee) no break for being longtime customers. 4/20 came and went. Turns out the paperwork was wrong. We ended up receiving SIX different DocuSigns due to repeated errors, with poor communication and zero accountability. Now we're scheduled for 4/28 (!) but our business has been left without service in the meantime. Frustrating, unprofessional, and honestly feels like the result of having no real competition. Being dishonest to get someone to sign a contract is not a way to do business. Complaint filed with the BBB. If you have another option, take it.

I was a customer at Century Link for over seven years. We paid our bill dutifully even though we…read morefound out later that we were being greatly overcharged for the phone service we had bundled with our internet. When CL was going to separate our bills, we called to cancel the phone service. There was a breakdown in communication somewhere. It could even have been on our end, but we continued to get charged a separate bill that I did not receive or give effort to find because I thought we had cancelled the phone service. So, knowing that it could have been an oversight on our end, I simply wanted to talk to someone about this situation-see if something could be negotiated. When it became known to me, I immediately called to try and get some understanding and help. We have never had a late payment on any accounts and I was determined to keep our credit in good standing. What I got instead was the most incredibly rude, condescending and inept customer service-EVER. I am a professional who has worked in the medical field, the teaching profession, and community outreach-I have experience with many facets of working with the public. In my opinion, Century Link is an irresponsible, greedy, and uncaring corporation that only wants profits and who hires people with that as their end goal. We have spent the last week looking for options in our area that provide good customer service and who employ locals with a decent wage. I believe we have found one and so are saying good riddence to this sham of a business.

If you live in a location where Centurylink is the only option, you MIGHT want to sign up. In all…read moreother cases, run away and sign up with anybody else! I thought that Comcast was bad but they are great compared with the knuckleheads at Centurylink. I recently moved here (Bellingham) and have gone through 10 days of hell trying to get TV and internet hooked up. Dropped orders, failed installation appointments, inept technical support were only the beginning of how BAD this experience was. I own a retail business and if I treated customers as I was treated by Centurylink, I would be out of business very quickly.

Needed "service tech" to evaluate my connections. I was served by Eli today. He was beyond…read morehelpful, doing more than most would; like moving & reconnecting receivers gratefully. Techs nowadays seem to act as "duty", Eli was that plus being friendly & attentive to my needs. Dish is fortunate to have him as a tech!

Over priced, and constantly increasing the rates. If you try to get it lowered, they want to lock…read moreyou into another 2 year commitment. Ridiculous!! The only thing that was unique to them that I liked was the Dish streaming nature scenes. Truthfully, that is the ONLY reason we have not canceled in the last 3 years, and the fact trying to cancel is long, used car salesman experience. Actually, how difficult they make it to cancel service is the reason WE WILL NEVER have Dish TV again! We multiple times kept saying, we don't watch it and we want go cancel. And the gal kept pushing us about what we watch. And we were nothing, and she kept going on and on. We must have said over 3 dozen times to cancel before they actually decide to disconnect, and then tried again to offer us a half price rate. Well, honestly they always have issues... every year. One of the networks will not renew with them, and then all the sudden we lose CBS, NBC or ABC. Which is we are going to turn on the TV that is the only channels we watch. Them going off air for a long extended time was actually how we got introduced to Paramount Plus, which in our opinion is much better especially if you have a SmartTV. And when they have issues, you still have to pay the same. They will never give you a credit. It was long over due to cut the cord. If we want to watch a movie, or even a show. There are so many other ways to do so. That are much more affordable. $150 / month to sit on your bum and watch TV.... is just too much. That money can go towards future travels and adventures.

Customer service is terrible, to say the least…read more Emails from this company are considered SPAM and often are rejected, because they ignore how their customers use there accounts.

From the owner: Cable TV and Broadband Internet services to the Lummi Nation and Guemes Islandread more