We recently had an outstanding experience at the new Verizon store on the Guide, thanks to John…read moreTristan (aka J.T.), who is truly a rockstar! We had made an appointment and arrived a little early (after mistakenly going to the old mall location first). Despite that, we only waited about 5 minutes before we were greeted and helped by J.T. Our visit was to replace our son's phone and see if there was any way to save money on our monthly Verizon bill. Not only did J.T. help us with both, but he went above and beyond. He took the time to clearly explain everything we didn't understand, adjusted a few things on our plan, and walked us through new promotions that applied to our son's phone upgrade. J.T. is incredibly detail-oriented -- it's honestly impressive. He didn't just breeze through things or throw a pile of paperwork into a bag and send us on our way. He reviewed every single change with us, made sure we understood each adjustment, and followed up to ensure we were satisfied. He even resolved a few issues we hadn't planned on addressing -- that's how thorough and proactive he is! Verizon Management: if you're reading this, you need to double this guy's salary. Seriously. He's a rare talent. If you're a Verizon customer, do yourself a favor and make an appointment -- it will save you time and ensure you're taken care of. If you're not a Verizon customer yet, their customer service alone (especially with people like J.T. on the team) is a great reason to switch -- not to mention their excellent coverage. Thanks again, John Tristan! You made what could've been a stressful visit easy, informative, and even enjoyable.

The service on our visit was friendly and the young man helpful in our search for a new iPad…read morecharging cable. The store seemed clean and newer. The accessories and phones, etc displayed seemed to be new-end and ready for purchase.

After seeing the not-great reviews for this place, I kinda dreaded having to pay them a visit last…read moreweek to help me make an adjustment to my account. But it turned out to be a 5-star experience for sure! First things first, the store is super conveniently located at Sunset Square shopping center, with plenty of parking and other businesses nearby if you're running errands. The store itself is modern, well-lit, and contains some cool gadgets you can play with while waiting your turn. I checked in at the main counter and, within about 10 minutes, a really cool dude named Kevin was assisting. My request was pretty simple, but he didn't rush or make me feel like an idiot for coming all the way to the store for help. He walked me through the process, discussed some different pricing options, and showed me all the notes he was making in my account to verify the change. He was very thorough - showing me that he not only knows his job well, but is aware that - in the past - Comcast/Xfinity has not exactly been known for trustworthy, helpful service. Hopefully there are more and more helpers like Kevin coming to this company, because he turned what could have been a dreadful trip into something that was a bright spot in my day!

This review is for Comcast Small Business…read more What should have been a simple service transfer turned into a mess. I was routed to an out-of-state Colorado rep, Gloria M, (no local support), and when I asked about fiber, it turned into an argument and upsell instead of solutions. I was sent a DocuSign with little explanation. A manager (Chad C.) then promised priority installation (4/20) if we signed and claimed we were getting the "best deal" $185/month for 1.25 Gbps, basically no savings ($5.00 less and still a $130 install fee) no break for being longtime customers. 4/20 came and went. Turns out the paperwork was wrong. We ended up receiving SIX different DocuSigns due to repeated errors, with poor communication and zero accountability. Now we're scheduled for 4/28 (!) but our business has been left without service in the meantime. Frustrating, unprofessional, and honestly feels like the result of having no real competition. Being dishonest to get someone to sign a contract is not a way to do business. Complaint filed with the BBB. If you have another option, take it.

I was a customer at Century Link for over seven years. We paid our bill dutifully even though we…read morefound out later that we were being greatly overcharged for the phone service we had bundled with our internet. When CL was going to separate our bills, we called to cancel the phone service. There was a breakdown in communication somewhere. It could even have been on our end, but we continued to get charged a separate bill that I did not receive or give effort to find because I thought we had cancelled the phone service. So, knowing that it could have been an oversight on our end, I simply wanted to talk to someone about this situation-see if something could be negotiated. When it became known to me, I immediately called to try and get some understanding and help. We have never had a late payment on any accounts and I was determined to keep our credit in good standing. What I got instead was the most incredibly rude, condescending and inept customer service-EVER. I am a professional who has worked in the medical field, the teaching profession, and community outreach-I have experience with many facets of working with the public. In my opinion, Century Link is an irresponsible, greedy, and uncaring corporation that only wants profits and who hires people with that as their end goal. We have spent the last week looking for options in our area that provide good customer service and who employ locals with a decent wage. I believe we have found one and so are saying good riddence to this sham of a business.

If you live in a location where Centurylink is the only option, you MIGHT want to sign up. In all…read moreother cases, run away and sign up with anybody else! I thought that Comcast was bad but they are great compared with the knuckleheads at Centurylink. I recently moved here (Bellingham) and have gone through 10 days of hell trying to get TV and internet hooked up. Dropped orders, failed installation appointments, inept technical support were only the beginning of how BAD this experience was. I own a retail business and if I treated customers as I was treated by Centurylink, I would be out of business very quickly.

Excellent value in the marketplace. Exceptional service and competitive pricing. Totally…read morerecommend!!!

Man, this company is a MESS. First interaction was waiting for a callback that never came. Second…read morewas an appointment that was forgotten by them. Third was an ongoing crappy internet speed. Fourth was not getting a bill for months, and when received, shocked at the cost of it all. Fifth was asking for a tech to help resolve the speed issue, and getting the info that a bad router had been used, purposely. Sixth was mansplaining. Seventh was another tech visit where we suggested a possible fix, and were ignored, and at the NEXT visit this was now the tech's suggestion for a fix. God help me. Eight was and is a suspicion that they had been throttling the speed for months.

I tried to setup my Mom's TV at her new assisted living residence and was unable to. I hooked up…read morethe box and TV but the remote would not turn it on or off. I spent an hour and twenty minutes with the rep and he said the remote didn't work. I went to the Xfinity store and got a new remote, same problem. I went back to the store and they said I need the old style remote, which they gave me. This remote didn't work either. I called Xfinity again and the residential department transferred me to the business department, then they said I need the residential department. I told them if I'm ever mentally retarded I'll get a job at Xfinity and hung up.

not possible to talk with a person now! why am I paying them $200 per month? quality POOR…read more Value - so little as to be laughable.

We are first time customers and if the internet service is as good as Michael Barnett, the…read moreinstallation tech, we are in for a great experience. Michael was early, professional, personable and is a guy who thinks outside the box (no pun intended ) We look forward to being a Frontier Customer! Thank you, Michael!

I had phone and internet service with Frontier. I had whole days where the internet didn't work,…read moreand the days it did work it would randomly cut in and out. In the evenings or weekends it was almost pointless to even try. After several months of this I discontinued the service and went back to the more expensive provider. Frontier, however, decide that I should pay the $100 early termination fee even though they didn't provide the service they had promised. They expect me to keep my end of the contract, but they don't feel a need to keep theirs. I talked to customer service and put in a "dispute" and was told do not pay the bill until the dispute is settled. Four months later I got a letter from a collection agency saying I owed this money. I called back, waited an hour on hold, then spent about 45 minutes talking to various people who didn't know what to do with the issue. Finally someone said I needed to talk to customer service and have them connect me to a manager in the office of the president. I talked with customer service again, they said they had no way of connecting me to a manager in the office of the president. One of the customer service representatives and one of the onsite service techs, I had several techs out to my house to try to fix the problem, both told me this company has serious issues. I couldn't agree more! I heard they are upgrading the hardware in my area, but I won't be back.

Worst. Internet service ever. Lord knows, I hate Comcast and their miserable customer service, but…read morewe've given Clearwire a year and it keeps getting worse. Our internet goes out every 15 minutes or so, at which point we have to reset the router until it finally will reconnect. Clearwire customer service was no help, they suggested we get a new router, which we did, but did not help. I work from home and need reliable internet, but this is not reliable in the least! TERRIBLE!

I tried to return a new unopened iphone 17pro to this location that was with the 14 day window, and…read morethey refused to refund me. They directed me to call customer service whom had already directed me here. The website says 3 easy ways to return. Not true, tried in the store and via customer service who both pointed me the other direction. So frustrating, wish i had driven 2 hours to the apple store to purchase rather than supporting this business.

0 stars. Done with you…read more Made an appt. No one greeted me for 10 mins. What's the point of an appt? Barely get started talking. Asks to scan the back of my drivers license (which contains sensitive data). Never even checks the front. Clearly this wasn't about checking my identity. Then tells me that as a pay as you go user, they won't sell my anything but the cheap knock off phones in store. Of course I can buy any phone anywhere and bring it to them, but they no longer do this. I guess you don't want a $1k phone sale from me. Angry at myself I allowed her to scan my drivers license. Every visit to this store is a disappointment. Looking at other providers.

Customer service is terrible, to say the least…read more Emails from this company are considered SPAM and often are rejected, because they ignore how their customers use there accounts.

From the owner: Cable TV and Broadband Internet services to the Lummi Nation and Guemes Islandread more

Everything needs to be improved. Wouldn't use Direct TV again if it was the ONLY service! It didn't…read morework more than half the time, customer service people were rude or couldn't speak English. I disconnected my service and sent equipment back, was told I hadn't sent it back and was charged an extra $130!

Worst service does not seem concerned with keeping customers. Ridiculous fees to moveread more