I live out in the county and have very limited choices for Internet. I was previously using…read moresatellite Internet and was incredibly dissatisfied. Not only was it expensive, it was extremely slow and unreliable. So, I reached out to Bob Hagedorn and he let me know that I can get Startouch at my house. I had it installed, and I must say it is absolutely amazing. Very fast, very reasonably priced, and I couldn't be happier. All that to say, is definitely a valid option and I would highly recommend it!!!

I have been with Star Touch for about 2 1/2 years. Uptime was great until the last few weeks. I am…read moresupposed to get 5 Mbps; I get that maybe 2% of the time. Most often it's 2 Mbps or under. Often it's less than 1--often .2! In the last month, I have gone from a very content and happy customer to a very unhappy and frustrated customer. Customer services does nothing. They take my number, but they NEVER call back. One person updated some firmware, but otherwise no attempt has been made to take care of the unreliable service.

The worst. Used to be responsive but no more. Made several calls to tech support with no return…read morecall - we are paying $99 per month for less that dial up speeds. Do not use this Startouch Broadband.

We have been without Internet for 4 days. No customer service available. They are not keeping…read morecustomers informed as to why. In the meantime we received a notice of a $5.00 monthly increase!

I was a customer at Century Link for over seven years. We paid our bill dutifully even though we…read morefound out later that we were being greatly overcharged for the phone service we had bundled with our internet. When CL was going to separate our bills, we called to cancel the phone service. There was a breakdown in communication somewhere. It could even have been on our end, but we continued to get charged a separate bill that I did not receive or give effort to find because I thought we had cancelled the phone service. So, knowing that it could have been an oversight on our end, I simply wanted to talk to someone about this situation-see if something could be negotiated. When it became known to me, I immediately called to try and get some understanding and help. We have never had a late payment on any accounts and I was determined to keep our credit in good standing. What I got instead was the most incredibly rude, condescending and inept customer service-EVER. I am a professional who has worked in the medical field, the teaching profession, and community outreach-I have experience with many facets of working with the public. In my opinion, Century Link is an irresponsible, greedy, and uncaring corporation that only wants profits and who hires people with that as their end goal. We have spent the last week looking for options in our area that provide good customer service and who employ locals with a decent wage. I believe we have found one and so are saying good riddence to this sham of a business.

Did not expect it but walking into this store, was walking into a vibrant, trendy party! Very CLEAN…read moreplace and awesome displays. What I was most impressed with was Daniel. He is so pleasant and even tempered and yet he was the only employee in the store! He managed multiple customers in store as well as in coming calls.

Jared helped me at the Ferndale t-mobile store Sunday!! He helped me quickly and I think I shed a…read morefew happy tears! I am so thankful with the excellent service! Yay

I tried to setup my Mom's TV at her new assisted living residence and was unable to. I hooked up…read morethe box and TV but the remote would not turn it on or off. I spent an hour and twenty minutes with the rep and he said the remote didn't work. I went to the Xfinity store and got a new remote, same problem. I went back to the store and they said I need the old style remote, which they gave me. This remote didn't work either. I called Xfinity again and the residential department transferred me to the business department, then they said I need the residential department. I told them if I'm ever mentally retarded I'll get a job at Xfinity and hung up.

not possible to talk with a person now! why am I paying them $200 per month? quality POOR…read more Value - so little as to be laughable.

Customer service is terrible, to say the least…read more Emails from this company are considered SPAM and often are rejected, because they ignore how their customers use there accounts.

From the owner: Cable TV and Broadband Internet services to the Lummi Nation and Guemes Islandread more