We are first time customers and if the internet service is as good as Michael Barnett, the…read moreinstallation tech, we are in for a great experience. Michael was early, professional, personable and is a guy who thinks outside the box (no pun intended ) We look forward to being a Frontier Customer! Thank you, Michael!

I had phone and internet service with Frontier. I had whole days where the internet didn't work,…read moreand the days it did work it would randomly cut in and out. In the evenings or weekends it was almost pointless to even try. After several months of this I discontinued the service and went back to the more expensive provider. Frontier, however, decide that I should pay the $100 early termination fee even though they didn't provide the service they had promised. They expect me to keep my end of the contract, but they don't feel a need to keep theirs. I talked to customer service and put in a "dispute" and was told do not pay the bill until the dispute is settled. Four months later I got a letter from a collection agency saying I owed this money. I called back, waited an hour on hold, then spent about 45 minutes talking to various people who didn't know what to do with the issue. Finally someone said I needed to talk to customer service and have them connect me to a manager in the office of the president. I talked with customer service again, they said they had no way of connecting me to a manager in the office of the president. One of the customer service representatives and one of the onsite service techs, I had several techs out to my house to try to fix the problem, both told me this company has serious issues. I couldn't agree more! I heard they are upgrading the hardware in my area, but I won't be back.

I tried to setup my Mom's TV at her new assisted living residence and was unable to. I hooked up…read morethe box and TV but the remote would not turn it on or off. I spent an hour and twenty minutes with the rep and he said the remote didn't work. I went to the Xfinity store and got a new remote, same problem. I went back to the store and they said I need the old style remote, which they gave me. This remote didn't work either. I called Xfinity again and the residential department transferred me to the business department, then they said I need the residential department. I told them if I'm ever mentally retarded I'll get a job at Xfinity and hung up.

not possible to talk with a person now! why am I paying them $200 per month? quality POOR…read more Value - so little as to be laughable.

I was a customer at Century Link for over seven years. We paid our bill dutifully even though we…read morefound out later that we were being greatly overcharged for the phone service we had bundled with our internet. When CL was going to separate our bills, we called to cancel the phone service. There was a breakdown in communication somewhere. It could even have been on our end, but we continued to get charged a separate bill that I did not receive or give effort to find because I thought we had cancelled the phone service. So, knowing that it could have been an oversight on our end, I simply wanted to talk to someone about this situation-see if something could be negotiated. When it became known to me, I immediately called to try and get some understanding and help. We have never had a late payment on any accounts and I was determined to keep our credit in good standing. What I got instead was the most incredibly rude, condescending and inept customer service-EVER. I am a professional who has worked in the medical field, the teaching profession, and community outreach-I have experience with many facets of working with the public. In my opinion, Century Link is an irresponsible, greedy, and uncaring corporation that only wants profits and who hires people with that as their end goal. We have spent the last week looking for options in our area that provide good customer service and who employ locals with a decent wage. I believe we have found one and so are saying good riddence to this sham of a business.

If you live in a location where Centurylink is the only option, you MIGHT want to sign up. In all…read moreother cases, run away and sign up with anybody else! I thought that Comcast was bad but they are great compared with the knuckleheads at Centurylink. I recently moved here (Bellingham) and have gone through 10 days of hell trying to get TV and internet hooked up. Dropped orders, failed installation appointments, inept technical support were only the beginning of how BAD this experience was. I own a retail business and if I treated customers as I was treated by Centurylink, I would be out of business very quickly.

Did not expect it but walking into this store, was walking into a vibrant, trendy party! Very CLEAN…read moreplace and awesome displays. What I was most impressed with was Daniel. He is so pleasant and even tempered and yet he was the only employee in the store! He managed multiple customers in store as well as in coming calls.

Jared helped me at the Ferndale t-mobile store Sunday!! He helped me quickly and I think I shed a…read morefew happy tears! I am so thankful with the excellent service! Yay

Customer service is terrible, to say the least…read more Emails from this company are considered SPAM and often are rejected, because they ignore how their customers use there accounts.

From the owner: Cable TV and Broadband Internet services to the Lummi Nation and Guemes Islandread more