Why bother. File under Fax machine , cassette decks, floppy disks, land lines, pagers and dial up internet. Just makes no sense. Satellite TV in 2024- really? Cable internet -that runs for thousands of feet to miles from a hub--wow. Competition is gaining on these folks for rural service. Pass read more

Tried to visit both of the Xfinity "offices" listed for Oak Harbor, WA. None were there. Went by an office where the service trucks were parked. Office door locked, nobody visible. This is a fine example of Customer Service! I next called the phone number listed for one of the non existent offices and when trying to get customer service was referred to an 800 # that gives you the opportunity to speak to somebody "off shore", which means somebody with limited English skills. Isn't it wonderful to do business with a company that has your best interests at heart? read more

My husband submitted cancellation of our account and we are still being billed. He tried to contact Comcast and was extremely frustrated because he could not find a phone number at all. He is not a technology user and I took over. I submitted a chat message for cancellation and I also submitted a request for a call back. Customer service is sorely lacking. read more

Horrible quality, THE WORSE Customer service I've ever experience, and to top it all off the local Comcast store has a guy that will try to rope you into a pyramid scheme Business. Extremely un-professional... will never go back in there. The only reason why I still have Comcast is because there the only ones in the area that offer internet speed above 25 MBPS. I'm not even kidding I have to call Comcast about once every two weeks to figure out what's going wrong with my internet again. Constantly disconnecting constantly drops way below what speed I pay for. I'm just about to add the Comcast repair man to are Christmas card mailing list because He has to come out here so often. I pay for 150 MBPS and as you can see in the attached photo I don't get what I pay for half the time. read more

Xfinity Comcast Authorized Retailer - Television Service Providers Near Me - Oak Harbor, Washington

So I went to this place thinking I could pick up equipment. Being new to the area I didn't realize I couldn't. When I walked inside, music was blaring from the computer. I saw someone in the back, he looked at me and walked off, several minutes later he came out and started talking to me but I couldn't hear him because of the music. He finally turns it down and asks: "What do you need?". Told him I set up service and I was told that I could pick up equipment from this location. He says: "They told you wrong, you have to go to Bellingham, guess you should have check here first." Me: "How was I supposed to know that?" Him: "Same way you find out about Comcast, you should have called." Me: "Well, there's no way I could have known any of this." So as I was walking out the door, I told him he didn't have to be so rude, he says I was being rude. I told him "whatever man...what's your name?". He tells me not to worry about it and that I need to leave. I asked for his managers name he told me not to worry about it again, then came around to my side of the counter and got in my face. Things got heated after this, he put his hands on me and I had to literally throw this guy off of me. I walked out, cops showed...off to the side they tell me that this place is nothing but problems and to just deal with Bellingham. After talking to another Comcast employee, they told me there's been issues with the people here and from now on to either call or go to Bellingham. Anyways, I'm sure that I could write an entire essay about this place, but it's not worth it. Avoid this place at all cost. read more

Xfinity Comcast Authorized Retailer - Television Service Providers Near Me - Oak Harbor, Washington

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I was so glad I was told by Xfinity I could pick up my equipment here that I placed over the phone with them even though I couldn't because Eddie was so helpful! He was able to cancel my original order so I was able to get equipment that day without having to go to another location, he was able to save me some money with a promotion and informed me about 2 perks I qualified for! Definitely worth going to this local business! read more

So helpful & Easy process! I came in not really knowing what I was doing, but I got all the information I needed & I am very pleased with this experience ! read more

Comcast was suppose to turn on my services on Thursday, then Friday, then they had to send a tech on Saturday to fix an outside issue. The tech didn't fix the problem, but marked it complete. After 3+ hours on the phone, including transfers to dead ends (literally the system said there was no one there, goodbye), multiple hang ups when I asked to speak to supervisors, and several broken promises including that someone would come back today and that local dispatch would call me in 30 minutes (both lies) I am still, as of Saturday night without service. And I won't have service until tomorrow at the earliest (although if I hadn't wasted 3 hours of my Saturday fighting with them it would have been Tuesday at the earliest.) This is why you are one of the least popular companies in the country. This is why the phones are off the hook supporting net neutrality. You can't be trusted. This is why no one wants you to merge with Time Warner. You lie, you screw the customer, and you provide terrible service. Screw Comcast. read more

We went in and had everything explained in detail to us. Then had an issue that was resolved very quickly and professionally. Very pleased with the great customer service we recieved and with our services. Much easier than dealing with xfinity on the phone. read more

Horrible customer service!! Eddie was beyond rude and said "if you ordered the equipment then you should know what everything is and how to hook it up". He wouldn't explain all the things he hap hazard threw in the bag until we begged him to. Maybe if he wasn't chit chatting with the previous customer for over 15 minutes he wouldn't have a line of customers to help, and could take more time on his other customers. read more

Eddie Griffin is an excellent rep for Comcast Xfinity service in Oak Harbor. He made sure all my needs and interent services were up and running in an ample amount of time and didnt waste any time getting things done. He is also well versed in his field of company policies and promotions. read more

Customer service is REALLY bad! You think your ordering one service from one representative, then find out from a different representative you in fact never ordered it and that I must be delusional from all the acid I did 30 years ago. Seriously, you suck Comcast. read more

What a GREAT experience! I had Direct TV but my contract was finally up. They jacked the prices WAY up. I had seen commercials about Comcast Xfinity and did some searching and liked what I saw. I picked up a box from the Burlington site and attempted to hook it up at home. I am a technical nerd and called the Oak Harbor Xfinity for assistance. A wonderful young man assisted me (I forgot to ask him his name) an tried to walk me through how to hook it up on the phone. I still couldn't figure it out. He sent a technician out...the SAME day that I phoned! The technician was SO nice, knowledgeable and professional. He hooked both televisions up, showed me how to use the remote and system, and again was SO patient and kind. I am VERY satisfied with Xfiniity service! They are AWESOME!!! read more

Comcast/Xfinity will randomly rise your bill and start charging you for equipment and services you don't use and never requested. Its theft and good luck trying to get back what they stole from you. You get the run around and have to jump though hoop after hoop to try and get back what they owe you. My bill nearly doubled within 8 months and I never made a single change to it. read more

They guy here is pretty rude and doesn't seem to listen well, but he knows how to do their job and it's slightly better than going to mount vernon, or where ever the next closest store is. read more

My experience with Xfinity Comcast was great. Eddie was extremely helpful in getting the previous service disconnected and my service started within a short period of time. Eddie's was very knowledgeable and answered all my questions thoroughly. I am totally satisified with the service and highly recommended Comcast. Great job!! read more

What a great experience. The agent was very professional and knowledgeable on the equipment. Also he took time out to explain my upcoming bills and options. The best part of the experience was that he listened to what I needed, advised me on the differences, and gave me what I needed versus trying to sell me everything. Great job Mr. Eddie Griffin, you represented Comcast/ Xfinity very well. read more

Eddie was very friendly and professional. He quickly helped me out with whatever needed to be done with my xfinity account and explained the things I needed to do clearly. I had no problems :) read more

I ordered a home instal kit for a promotional upgrade... they sent me a defective box and a technician came out to verify that the box was bad. He gave me a new box that worked. COMCAST charged me $48.00 to have their technician tell me their equipment was bad!! The customer service manager says all he can do for me is give me 3 free months of extra movie channels. I am switching providers today!!!! Internet was fine but their customer service is not. read more

Well apparently the customer service in this office is still bad! Went to turn in our modem and the Representative inside was incredibly rude, refused to help at all (not kidding here, refused to call Comcast customer service as well) wouldn't even give his last name for the complaint report, stating he doesn't work for Comcast he works for the franchise owner. This is the first time we've had to deal with this office, I will never go there again! If there was any other reliable service for Internet in our area, we would drop Comcast like a hot potato! read more