This is based upon my own experience and opinion:…read more
Horrible!
Interesting when you call this place it either is continually busy, or they just want you to leave a message on voice mail!
I don't quite understand all of the 5-star rating postings. Regarding my own experience, I definitely would not recommend. I tend to think with so many 5-star ratings, and the poor customer service I have experienced, they are posting their own 5-ratings. Even the best businesses have some less-than-five-star ratings!
The owner of the company, Karl Luchsinger, came out and visited, as denoted by the video links below. His contact information can easily be found at the Oregon Secretary of States Office. I point out some of the problems. He must not be too interested in correcting these workmanship issues, because despite numerous telephone calls, his company never called back.
Below is a legally recorded video of the owner's visit. If these links are not clickable or accessible, just copy and past them in your browsers URL.
https://drive.google.com/file/d/1ivpiKzCYet5PwULGpOviOkY42j2Mqaxp/view?usp=share_link
https://drive.google.com/file/d/1zEJwIULkYp0Fuy7hMdrneKDLTnmBBTds/view?usp=share_link
This following is based upon my own experience and opinion:
Despite having a "life-time warranty" on their workmanship, there were a few outstanding issues I saw, so I called, and eventually spoke with the the owner, Karl Luchsinger, when he did an onsite visit to my house in Tigard. He came out to take a look, but never came followed-up to fix the workmanship issues like, unfinished flashing around one of the skylights, flashing set too close (touching) to the barge boards, which resulted in the wood trim (barge boards) rotting out -- to name a few issues.
What is even more mysterious is when you the company (503-628-6322 -- as posted on their Website), I always get an eternal busy signal. In addition, there actual address (location) posted online (before and after the pandemic) is (16055 SW Walker Rd #110, Beaverton, OR 97006) which is a post office box next to the Fred Meyer on Walker Road in Beaverton, Oregon. I've been told such a post-office-box-only scenario is something consumers should most often avoid. My friend who used to be a bank examiner for the FDIC said this was very indicative of a mismanaged and/or nefarious company. My friend said in the finance world, such PO Box scenarios have a nick-name as a place to send your: "Payment Only" -- meaning that such a business doesn't regularly intend to pay their bills or honor our word/contract, or the law.
According to the Secretary of States Office
David Somerville is an authorized representative for this company.
In conclusion:
I got a sense that the owner was not a roofer, or a very good roofer, because when he was on the roof he was standing on the ridge roof cap. This is something you NEVER want to do!
No follow-up to correct workmanship issues;
Not honoring your workmanship contract or your word;
No answering your phone (eternally busy);
No designated place of business, but just a PO Box.
Are all good reasons NOT to do business with Ability Plus Roofing. What a charlatan!
Recommendation to Karl: Maybe you should change the name of the company to: Inability Invisibility Roofing?
Karl or David, I would be happy to change or "upgrade" my documented negative posting, but you'll first have to follow-through on what you said you were going to do!