I came here 3 weeks ago to get a manicure and a pedicure, including acrylic removal. The pedicure was rushed, the nail tech kept looking like he was busy and didn't want to be there. When it came to my manicure, instead of soaking my nails to get the acrylic off... he was ripping and jerking the acrylic nails off of my skin. Hurting me and causing damage to my nails. He then cut my real nail off of my skin, and cut my skin open causing me to bleed all over the service counter and onto the tools he was using. Instead of stopping the service or cleaning the area... he just got a paper towel to get the blood off the tool and my thumb. I immediately told him how I didn't want paint on my nails and that I wanted to wait to get anything else done. The nail tech kept performing the service by telling me I needed paint on my nails. I told the nail tech that I wanted just a regular pedicure with no paint on it now since he cut me open and messed up my nail. When I asked him the price on what a manicure without paint was, he said it was the exact same price as if I were to get gel polish. He also left acrylic on my nails and told me that it would fall off eventually and that he couldn't get it off. I was clearly frustrated and proceeded to tell him how I felt like I shouldn't pay for the manicure... did I also mention he put lotion on my open cut to rub my hands after I clearly said I didn't want anything else on my nails or hands? When I walked up to the front to pay, I was very respectful in trying to express my concern as he did not satanize his equipment, made me bleed, and left acrylic on my nails. 2 men at the front told me that it did not matter that I HAVE to pay for the service. I explained it once more and they said the exact same thing... that It didn't matter. Few weeks later I called back to state how I felt as if I was wrongfully charged. The man on the phone told me there was nothing he could do as it has been 3 weeks and they could not give me my money back. They also said that if I just came in a couple days after the service that they would of refund it... I told the man on the phone how not even an hour after my service I talked to 2 of his employees and even offered to just pay for the pedicure but as if I felt I was wrongfully charged for the manicure and they both told me that it did not matter and that I needed to pay anyways. The man on the phone kept ignoring what I said and stated how I should of asked for it a couple days after.
DO NOT GO HERE!!! I normally don't leave bad reviews, but the nail tech did not clean his equipment or the service table after I BLED on the tools. Mistakes happen, I understand that. But to treat clients this way and to not sanitize your equipment is awful. read more