This was my first time and Andy did my pedicure! I did the deluxe pedicure which was $40 and it was so nice! Andy is a man of very little words but he paid such great attention to detail and I loved it! I was a little nervous since I just had a not so great experience at another nail salon but I'll definitely be coming back again! (The blue nails were not done here- I won't be posting a pictures of my toes on yelp lol) read more

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The service was great. They provided exactly what I requested. The quality of nail polish is great. It doesn't chip quickly. Highly recommend read more

Love going here! Kenny, Sheryl and everyone are so nice and they do a great job. They have tons of colors and Sheryl can pretty much design anything you want! It is also very clean! read more

Small as nail salons go but probably the best I've been to. Great customer service and never overly crowded.

I'm in ELP working as a travel nurse, on a COVID contract. I decided I wanted to get a pedicure and get some dip on my nails. After searching, I loved everything about Star Nails! I had an appointment today, and Kenny greater me as soon as I walked in! I had just gotten off of work, and he could tell that I was tired. While doing my nails, he made me laugh so hard and feel so welcome! He was actually familiar with my hometown in VA, so we talked about that amongst other things. I had a pedicure too!! I chose the Peppermint/Cucumber pedi! Let me just say, that this was by far the BEST pedicure I had ever had in my life! Every part of it was fabulous. I encourage anyone to go here! They are clean and safe. They have lots of measures in place for COVID and visible Barbacide Covid-19 certifications. All of the tools were opened in front of me as well. El Paso.... stop sleeping on Star Nails! They're amazing! read more

Star Nails Spa - Peppermint/Cucumber Pedi - Nail Salons Near Me - El Paso, Texas

I've come here for about 6 appointments, which was one full nail set and about 5 fills. The nails were done well, but the customer service with Sheryl was not good. I'm never greeted, maybe just a head nod to indicate where she wants me to go. When I sit, I may show a photo or explain what I want. It's hard to know if the request was received, as there usually isn't a verbal indication that I was heard. I've also made other requests during the appointment, such as "I like rounded edges please" and do not get any acknowledgment. Sheryl doesn't chat. Not that I'm chatty, but a simple 'how are you?' or 'did you like your nails?' is just part of normal customer service, in my opinion. I've begun to feel very awkward there, like saying anything to her is not welcome, even a hello. Other places will learn your name, thank you for your patronage, say "see you next time"--anything, really. I asked the friend who recommended this shop to me if Sheryl's customer service was the same for her. She said yes, and that Sheryl just focuses on the nails. While I understand that, this type of service (or lack thereof) is rude. I asked my friend because I thought maybe Sheryl didn't like something about ME--age, race, size, etc. Once, in an effort to break the ice, I asked her what she was watching. She had AirPods in and was looking at the iPad. She snapped at me that she wasn't watching anything. I thought maybe as a newer customer she was cold because she didn't know me. When I've asked for a few things, like ombré, it's always explained to me why that isn't possible. I started to show the photo via their instagram page to get a confirmation that she will do what I want before I go. I don't ask for anything complicated and my nails are short. The last time, to ensure that I'm not told she can't do it, I pulled the photo of what I wanted directly from their instagram page. Sheryl called me once before an appointment to confirm what I wanted as her time was short. As I said hello, there was just a rushed query without a greeting. It took me 2 repeats of her query to even understand who I was talking to. I've never been offered a beverage, a greeting, an offer to make the next appointment, etc. Sheryl's responses to some of these low reviews is the most I've heard from her in about 6 hours in her chair. I will say that Sheryl does great nails. I really like their online appointment system. If only nails are important to you, and not the customer service experience, then I can recommend this shop. I guess I'm finding the overall customer service experience lacking, and that always feel awkward and very uncomfortable. For me, this shop isn't a good fit. For others, it may be a great fit. read more

Let's be honest, nail/beauty salons are essential. I checked Yelp before booking to make sure they had the necessary protections, which they do: pexiglass between nail technicians and customers, and between pedicure chairs as well as mandatory masks. That being said, I saw many disinfectants available, plus hand sanitizers, and they were kick to wipe down the seats once customers got up from them. I felt relatively safe, so that being said, back to the regular review: I was abLe to book online: gel manicure and deluxe pedi. Once arrived, Kenny was ready for me immediately. He is very helpful and honest, and wanted to make sure I had a great experience. He even suggested a better nail color than the one I had originally chose, as it looked better on my skin tone, and wasn't as "watered down" He did a wonderful job. Next up, I was placed on the pedi chairs, with massage, and the nail technician was also very attentive, so I upgraded from the deluxe pedi to the lux. This comes with exfoliation, stone massage and paraffin wax. The massage gave me chills. It was so good. I left floating on cloud nine. Remember to bring cash for tips, although one can pay with cards, or Apple/google pay. Plenty of parking. And there's a coffee shop next door that offers superb ice coffee. Safely Live a little, and get yourself pretty. Good luck and enjoy read more

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And here is what a great lash place looks like!! After a terrible experience at Berry Lash at the fountains, Star nails saved me! The previous lashes had fallen off by half in only 4 days (despite after care) and the girl at star nails saved me! The fill was at the right price point $60, and normal time, about 45 min. My only complaint which did not take away from the experience was that the girl was a little heavy handed and kind of almost poked me in the eye a couple times trying to disconnect some of the lashes that were clumped together at the end but honestly it was fine. Zero burning or stinging at all, lashes looked the exact same even after sleeping on them. Go here if you need new lashes or a fill bc they absolutely rock. read more

Star Nails Spa - Lash fill- great job, soooo happy with it - Nail Salons Near Me - El Paso, Texas

I started coming here a few weeks ago and have had 2 great experiences. I never write reviews but I always read them so I thought I'd post one for this salon. I got acrylics because I bite my nails and knew my bf was going to propose that week and wanted them to look good in pictures. I was nervous about going to a nail salon in the time of COVID but they are great with precautions (spacing out clients, hand washing, plexiglass). I felt safe. You can make an appt via call or text. I'd recommend that because they are always busy and limiting # of clients. The only other time I got acrylics years ago they broke off a week later but these lasted beautifully until they grew out. I got them filled today (2.5 weeks but my nails grow fast). I wanted them super short and natural and they did an amazing job. Andy is great and has so much attention to detail. The price was great too - $43 for full set + gel polish and $30 for a fill + gel polish color change. Finally found my go-to spot for nails in El Paso. read more

Star Nails Spa - Short and natural for work. - Nail Salons Near Me - El Paso, Texas

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First the staff was patient, greeted everyone, very friendly. They didn't rush anyone and it was busy. But these nails are not good, please don't suggest I go back to get them fixed because I can't, I was visiting. They are crooked, polish all over, they are too thick. The other ladies who were getting their nails done, it looked great. read more

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After moving from the East Coast and Covid-19 widespread across the country, I was desperate to get out of the house for some TLC on my nail beds. My husband suggested I try this little nail salon and it didn't disappoint! I left relaxed and happy after my Gel mani(male-didn't get his name) and pedi (Helen). I will be back with my girls in two weeks ;) Oh and they give discount for cash customers, which I will be doing next time. Altogether, total cost was $98.00 (15.00 tip). read more

Star Nails Spa - Gel Pedi - Nail Salons Near Me - El Paso, Texas

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LOVED the nails done by Kenny They were $55 but honestly didn't mind the price because he really took his time and cared about what I wanted and asked me before each step if everything looked okay. Took an hour and a half to finish and can honestly say these are the best nails and service I have ever gotten in El Paso there perfect read more

Star Nails Spa - Acrylic Gel princess nails - Nail Salons Near Me - El Paso, Texas

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I'm incredibly disappointed. I came here after reading reviews and was happy with the selection of dip powders available. I had a three week old dip manicure that needed to be soaked to be removed; I sat for an hour (I timed it) with my nails soaking, while three different people checked my nails and assured me that they'd be right back to finish. I kept asking how long I'd have to wait while they attended to other customers that arrived after me, but was told my dip manicure would only take twenty minutes and they'd be right with me. I ended up leaving and the man who talked me to me last didn't charge me for removing my previous manicure. I had to leave and my nails were worse than when I walked in. My previous manicure wasn't done very thick and had cracked on several nails, there's no reason it should have taken an HOUR to remove that! Edit: I walked in at 4:35 pm, sat at the station at 4:47 pm (evidenced by time stamps of text messages sent), and left five minutes prior to posting this. I am more disappointed in the way I was treated, and staff's attention to others even when my dip polish was off. I sat with my nails in this state for 10 minutes and was told a new dip manicure would take twenty minutes by staff. Hopefully others have a better experience here than I did. read more

Star Nails Spa - Nail Salons Near Me - El Paso, Texas

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After moving here from Houston, I needed to find a good nail place quick. Overall, I really like this place. They have a lot of selections to choose from with great prices. This has been my second time here. My first time was great. However, the second time could have been better. The lady did not apply the top coat correctly on my gel and I pointed it out on one of my fingers and she seemed annoyed that I did and quickly fixed it but didn't take the time to look at the others. You can tell from the picture where it wasn't applied correctly. I am planning on reaching out so I can get it fixed and hopefully won't have any issues since it was their mistake. read more

Star Nails Spa - You can see where the top coat wasn't applied properly at the end of the nails - Nail Salons Near Me - El Paso, Texas

Probably the best nail spa I've been to. You can tell they take pride in their work!!!! Kenny killed my nails. Will be coming here over and over again read more

Star Nails Spa - Nail Salons Near Me - El Paso, Texas

This is my favorite place on the west side to get my nails done. I usually go with Kenny and he is the best. He's easy to talk to and very funny. His work is very detailed and he gives you advice and recommendations to bump up your nail game to the next level. I've gotten both acrylic and dip powder here, and I love the service as well as the level of cleanliness. I do recommend you book an appointment online, as this salon gets very busy due to their great reputation and dedicated customer-base. read more

Let me tell you I always have amazing results at this place. I have never had acrylic nails before so I decided to give it a go. Kenny did an amazing job I love my nails. read more

Star Nails Spa - Ombre pink and lilac glitter nails - Nail Salons Near Me - El Paso, Texas

I absolutely LOVED this place ! Sheryl is AMAZING at her craft ! She couldn't do what I originally wanted because of the time I had booked (I get my nails done all the time, but never had as many options to choose from as Star Nail has) so next tome I know if I want nails with any design in them I need to book the "custom nail" option, which give us more time to design the exact look I want. They're definitely a lot more pricer than any other nail shop I've ever been to, but if these babies last the entire 3 weeks until my next fill than it doesn't matter cause Sheryl can have all my lil monies lol. Just so you know the nails in the pic were $95. My 5 yr old got her nails/toes done too. $35 for her. read more

Star Nails Spa - My baby getting her mani/pedi - Nail Salons Near Me - El Paso, Texas

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Thank you to Kenny & his lady for doing my nails. She started me off shaped them coffin perfectly then he finished me off. I love how my nails came out. My First time there, I definitely recommend them! read more

Star Nails Spa - Nail Salons Near Me - El Paso, Texas

Sheryl did my nails! They were so beautiful! She's a perfectionist and has taken so many classes to learn nail art. I don't trust most people with my hands but she is one of the few you can totally allow to take the reigns! If you have anything negative to say you shouldn't come so she can save your space for me instead! read more

Star Nails Spa - Shape was perfect! These are one of my favorite sets from Sheryl! - Nail Salons Near Me - El Paso, Texas

I went in because the other salon I usually go to was booked until late afternoon and it was the morning. Kenny worked on my nails and he was fantastic! Paid attention to detail and even picked my color for me. I'll be coming back to this salon from now on. Sometimes salons only pay attention to detail if you're getting acrylics but I got my natural nails dipped and Kenny was just as attentive. Super awesome work. read more

Star Nails Spa - natural nails dipped with color Summer Heat - Nail Salons Near Me - El Paso, Texas

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Went in this morning to get a pedi BIGGGGGG MISTAKE!! Couldn't BREATHE because of the strong incense burning. From the back of the shop a woman who identifies herself as the manager acting very weird stomped towards me. She looked annoyed guess I was the wrong color. She never greeted me or looked up at me. She asked what did I need with disgust in her face. She made me feel so uncomfortable so I decided to leave her shop. I would much rather find another place that will appreciate my business. The place can use an updated looks very old and unkept. If she wants to attract customers make everyone feel welcome. I also have screen shots of everything you posted to include your nasty derogatory remarks. I get it you didn't like the color of my skin. Trust me I will never step foot into your shop. I never make the same mistake twice. I hope you can find inner peace and consider treating others better. God Bless you sweetheart maybe one day you will reach success. Oh your so silly I have nothing to prove it's not my reputation on the line it yours. My prior post was removed because I suggested another business and posted contact information. I simply removed the contact information for the other salon and reposted. I have the freedom to advise others on my horrible experience. I don't want anyone else to become a victim of your substandard shop practice. It's up to me as a consumer to decided how I spend my money. This comment can help others decide how they spend that green you speak about. Unfortunately for you this comment won't be removed because it's the truth. You can't change how you treated me but you can take that experience and make it better for others. My advise is that you stop harassing me for posting my experience and work on changing. Maybe you can ask all your satisfied customers to post on how happy they are with your work. Have a blessed day as you try to overcome your shortfalls and continue to make improvements. read more

Scheduled a Lash Lift and didn't realize you can only schedule 24hrs out. So when I showed up I was told my appt wasn't until tomorrow. However they were very flexible and worked me right in! The process was pain free (first time since I started getting lifts years ago that it didn't burn/itch). The results are amazing so far. I will update in a few days to see how they last. Update: the lashes are still beautiful. No irritation and no loss of lift! Will definitely be coming back. read more

My first time here and everything went great! I scheduled a same day appointment and they were able to see me and my mother-in-law at the same time and right away! We came in maybe 5 minutes before our appointment time and they seated us right away! So thankful to this place for taking such good care of us and being willing to meet our needs. Very professional, clean and thoughtful of what the customer wants. Not once did I receive less than 5 star service. Thank you Star Nail and Spa for making my mother in law's first time an enjoyable one! Definitely earned customers for life! P.S we just moved from Hawaii and were lucky enough to stumble upon this gem on yelp. Pretty much safe to say we found our nail salon! #VerySatisfied read more

Star Nails Spa - Love! - Nail Salons Near Me - El Paso, Texas

I was visiting from out of town & needed a pedi. Found this place & thought I'd give it a go. I walked in around 9:35, I was told waiting time was about 15 min. It was only about 5 minutes after & I was seated to get my pedi. She did such a great job, great experience here. Def coming back when I'm in town again. read more

Average job. Had a large selection of gel colors which I liked. But, I had weird bubbles in the polish that took serval coats of the clear to try and smooth out. Never seen this happen before. Also, felt the woman at the front was pretty rude but the man who did my pedi seemed nice enough. Seems they need to work on their customer service if they want repeat business. I won't be coming back. PS. SHERYL, Your RUDE comments to people are hilarious to read read more

The pedicure was amazing. I did the pearl plus and they really took their time on the massage. The place was very clean but did get busy. I would suggest making an appointment. read more

Love this place. Kenny did a perfect job with my nails. He suggested a rose gold dip and I love how it came out. He even shaped my natural nails to look like acrylic nails. I will definitely be going back. I recommend Kenny to do your nails ! read more

They're amazing, I'll definitely be back! Very reasonable pricing as well. Their attention to detail in regards to my nails was superb. I've already recommended a few of my friends here and will absolutely be referring more people as well read more

Star Nails Spa - Nail Salons Near Me - El Paso, Texas

When I first arrived I was greeted with such kindness from the moment I walked in. The salon itself is clean and beautiful. Luckily, Salon Owner has done my nails several times and each time she is warm, friendly, gentle, and pays attention to detail! I am so happy this establishment opened in this area! We were long overdue for a quality nail salon. read more

They were very welcoming and nice. It was not a long wait at all and they were busy. It was our first time there and definitely would go back! read more

Star Nails Spa - Gel Nail Polish - Nail Salons Near Me - El Paso, Texas

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Nothing special. Rush on all services. The techs here are so rude. DO NOT COME HERE if you want better service.

I used to frequent this salon because the overall do a neat job. However, I will not return to this salon. The rudeness is ridiculous. How can you make eye contact with a customer and not greet them. No "hello" or "we'll be right with you". What I got instead after around 2-3 mins of standing at the door looking at everyone was "you have pointment?" I said yes. This time while not making eye contact the "manager" Cherly says "just go wash your hand and pick a color" I should've left at that moment, but I had already booked my services online and would've been charged a penalty. If you don't mind disrespectful service, you won't be disappointed. For me, I will never again spend money with a business that acts as if a chore to acknowledge me and I'm paying them and tipping well at the end read more

Excellent service, I've never got so many compliments on my nails like this time. No appointment needed. read more

I've been here multiple times With no service done, the door says walk-ins welcome but every time I go I get asked if I have an appointment and I always say no because I do not and they always tell me they are by appointment only.If you are not accepting walk-ins then you should remove it from your door. They are very rude every time I've been in there. read more

Great experience. Kenny did my fills. I had my nails done somewhere else and I came here for fills after finding great reviews on Yelp . They were friendly, and Kenny made sure I liked my nails. Others usually do whatever they think is good. He made sure they were to my liking. Overall great experience. Will be back for a pedi next week! read more

Star Nails Spa - Nail Salons Near Me - El Paso, Texas

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Excellent nail salon with trendy salon equipment, boocoodles of nail color options and friendly staff. We just moved to N.M. & had come for a long weekend to El Paso to car shopping. I found star nails spa on yelp & decided to try. I noticed Sheryl was frequently recommended on the reviews therefore I requested her to perform my service. I arrived and was pleasantly greeted. I maybe was a tad overwhelmed with the amount of colors, but honestly who doesn't love some good choices. She soaked off my previous dip and was very patient with me during the process (I've had my current nail person 3 years). She eased all my concerns and anxiety. She completed the dip process so quickly and even gifted my with a lotion. By the end of the service, I felt as if I had a new bestie! Go to this salon! I will def be returning and I live all the way in Carlsbad, N.M. read more

Disappointing, I was not impressed. I'm taking off a star cos they made me PAY for the manicure before even doing it = RUDE! The Polish got smudged after digging through my pocket for my credit card, & I had to ask them to fix it! When I walked in I was not greeted in a friendly manner. The male staff seemed rather bothered that I had just walked in, as he was watching a movie, and instead had a lady attend to me. She was slightly friendly, but again insisted I pay before I got my manicure. She did not introduce herself or suggest any colours. The nail Polish has already started chipping and it's only been TWO days. Also she only applied 2 coats which clearly did not suffice. I'm going to look for another nail salon for my next mani. It also appeared that they don't do Nail Art & Design. They seemed a bit more novice. I would have expected to have been invited back, but they were not warm and I definitely won't be returning. read more

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Super nice people & very helpful. Best foot massage ever! They did an amazing job on my daughter's nails. She had compliments for days.

So glad I came here! I love that I can book an appointment online and just show up! This place has sanitary equipment, vast color options, a myriad of services, and good quality nail techs. Kenny did a fabulous job on my nail (I got a dip on my natural nail) and the young woman who did my pedicure (Luxury Pedi) did a wonderful job too. I'm new to El Paso, TX and I'm so glad I found my nail salon! read more