EXTRA! EXTRA! Under New Management! The new owners, Kay & Calvin are so dedicated and responsive to their clients. I followed them from the salon they used to work at to their very own Salon. I have known them for a little over a year and their work is always excellent. The Nail Shop is conveniently located off the Mesa exit in The Promenade shopping center. This location is across Walmart Super Center, the movie theatre and restaurants. You can get some grocery shopping done, grab bite to eat and get your nails done all in the same area. The shop is open Monday-Saturday it can get very busy on the weekend so I recommend making an appointment. read more

I'm extremely disappointed with my experience at this nail salon today. Two friends and I made an appointment the night before for manicures and pedicures. We arrived within 10 minutes of our appointment and were actually the first people in the shop, so we expected our services to run smoothly. Unfortunately, that wasn't the case. I paid for a Tier 3 pedicure that included callus removal and a hot stone treatment, yet my feet look almost exactly the same as when I walked in. When you pay for a service, you expect that service to actually be performed, and that simply didn't happen. The bigger issue was the overall organization of the salon. Despite having scheduled appointments, the staff allowed both walk-ins and appointments to fill the pedicure chairs without prioritizing the people who had booked ahead. By the time our nail services were finished, every pedicure chair was already taken. Two of us ultimately had to cancel the pedicures we had planned because we were told we would have to wait even longer--despite being the first appointment of the day. To make matters worse, staff members repeatedly stopped in the middle of our services to grab equipment or start other clients' services that they clearly didn't have the staff available to complete right away. When we left, several people were sitting in pedicure chairs with their feet in cold water waiting for someone to begin. This experience felt disorganized and unprofessional. Appointments should mean something, and customers who plan ahead should not be pushed aside for walk-ins. I hope the salon improves its scheduling, staffing, and service quality because today's experience was very frustrating. read more

The Nail Shop - Post pedicure. - Nail Salons Near Me - El Paso, Texas

I got so lucky finding this place not knowing El Paso much, my daughter had prom coming up we were in the area and I just picked it and it was the best choice, Lee was polite made conversation the whole vibe was just amazing we didn't feel like there were going to be hidden fees as other places. We felt relax. The prices we're doable not like other place Example the fountain nails place. They will ripp you off 100$ and up nails for same thing the nail shop can do. The Nail shop also offers drinks like water soda etc. Overall my nails came out amazing thank you for the nice lady who did my design! They have la michoacana ice cream next door have your boyfriend buy you a snack while you get your pedi/mani best experience great customer service, relaxing. some nail places don't make it relaxing anymore its a lot about the money. read more

The Nail Shop - Nails - Nail Salons Near Me - El Paso, Texas

So bad, the vise was unwelcoming, the quality was horrible, and it was so trashy. Did the opposite of what i asked for.

I highly recommend this business because it is clean, affordable, and they take appointments seriously so waiting is very rarely an issue. Mimi is fabulous with acrylic and pedicures; she is thorough and the process is painless. read more

The Nail Shop - 4th of July acrylic - nail tech Mimi - Nail Salons Near Me - El Paso, Texas

Mimi does a half job with nails. She didn't file my nails and tried saying she did. It was so much white flakes under my nails, it looked ridiculous. I had to get my nails done twice in one visit. Then b/c of MiMi mistakes the tried up charging me. I've been going here since 2021; my nails and toes are never more than $125 total- Today they tried charging me $140 for my usual.... MiMi had my nails soaking for over an hour and tried to leave me longer if I didn't speak up... When I arrived my nails were already stiletto as they've been for years, now today it's an extra $5.. tried charging me $5, for cutting my nails shorter even though they were never cut shorter...I get overlays; MiMi broke my real mail the charged me $5 for a tip lmbo- I can't make this up..I spent 4 hours in a nail salon for a fill in and pedi- NEVER GOING BACK - AVOID AVOID AVOID read more

The pedicure was horrible. They cut my toe with the nail file. They didn't do a proper cleaning of my toe nails or cut my nails. The "tech" doing my nails was also rude when I asked him to remove the nail polish. read more

I got a gel mani on Saturday the 12th, and by Tuesday it had already chipped off. The manicurist was quite rude as well, I did not get his name but he was in a hurry the entire time. The only reason this gets 3 stars is because the manager(?) was extremely nice and did a wonderful job on my sister's acrylics, and their prices are decent. I won't come back for myself though. read more

The Nail Shop - Gel from thumbnail popped off, other fingers chipped - Nail Salons Near Me - El Paso, Texas

Not even a week later.. and 7/10 nails are chipped and coming off already. Not worth the price, and the staff wasn't very friendly either. The nail technician i had kept waking out to argue on the phone, so unprofessional. read more

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I do not recommend this place at all ! Long/Short story I had to go three time because the nails fall the day after, I guess the materials were old specially the glue. They were extremely rude, definitely not a good experience read more

They have been doing my nails for many years. Appointments are best to minimize waiting. Always happy with the service and my nails look great! read more

So I came to El Paso for a wedding and I was trying to find a great nail salon and I did!! I seeked Lee out because of his great reviews and I do not regret that decision at all. He did such a wonderful job on my nails; I might have to start driving all the way to El Paso just for a manicure! Okay, maybe not actually but I'll definitely return any time I'm in El Paso. Lee was very accommodating and gave me exactly what I wanted. 5 stars! read more

The Nail Shop - Done by Lee - Nail Salons Near Me - El Paso, Texas

So I'm here visiting and looked up this place and let me say I'm glad I did !!!! The girl who did my pedi was amazing and then I had a guy do my nails I believe was the owner . He did an amazing job , the place was so nice they even gave me a coke !!! Definitely recommend and I will be back when I visit family read more

The Nail Shop - Nails - Nail Salons Near Me - El Paso, Texas

Nails always look great after coming here. I never leave unsatisfied! They take their time and ensure you get what you want. Love coming here and will keep coming back! read more

I was looking for a salon that did eyelash extensions, Helen from The Nail Shop was recommended to me by Avalon Nails. I spoke to Helen over the phone and she gave me amazing customer service very nice and polite. The salon itself was very clean and classy looking. Helen informed me on how the eyelashes would be placed and how to take care of them. She was very patient and made me feel very comfortable even after an hour of putting on eyelashes! The final product was amazing, she did a wonderful job! The staff was also very friendly! read more

The Nail Shop - Before and after my eyelash extensions! - Nail Salons Near Me - El Paso, Texas

Just got my nails done here and I love them! There was no wait and they were done in a timely manner! I got a full set and they are perfect.

I normally do my own mani-pedi, but due to a back injury, I decided to have a professional job done. What a joke. Professional? The worst mani-pedi I have ever had. I was in and out in 45 minutes. That should tell you something. How can you get a "professional" job that fast? Nails were not evenly cut and trimmed, cuticles not even worked on at all, poor polish job on feet and hands....and the pedi was very painful. The tech stood to do my nails - (about 6 minutes - I timed it). I am never darkening their door again. When I complained to the manager - he said, "well don't come back." Couldn't believe it! read more

My nails are ok not great. My nail tech was rude and seemed to argue with me when I asked for him to change or fix anything. The person who seemed to be the owner was angrily yelling on the phone which was also uncomfortable. Wouldn't go back. (The nails are tinted slightly purple cause so dyed my hair they didn't look that way before.) read more

The Nail Shop - Nail Salons Near Me - El Paso, Texas

Amazing services for both me and my mother they were so very kind Ask if we wanted beverages we are very happy and will definitely be going back read more

Visiting from out of state & I needed to get my nails done. I chose this place due to the reviews & customer photos. Jimmy did an excellent job on my pink & white nails. He knew that I wasn't a local & still made me feel comfortable by providing his best service. This will be my go to nail shop if I'm ever back in town. read more

The Nail Shop - Love my ring finger color! Very sparkly. - Nail Salons Near Me - El Paso, Texas

They did a great job, fast and efficient wanted a basic set and they did great, I cheaped out and got the classic for the pedi, and they definitely meant it when they said "light scrubbing" on the heels of my feet bc there was def calluses still there. But hey get what you pay for read more

I've been going here since September and I've never been unsatisfied!! Lee and Alan our my go to technicians. they're always doing their best work and with a smile on there faces! And did I mention my complimentary wine?! Overall they're an awesome salon and ALWAYS have great attitudes!! Thank you!! read more

No just no. Requested a Dip Manicure and all I received was a dip polish. Chipped within a couple of days. They were so busy that they just didn't seem to care. read more

i hate it when i am told a different price then get surprise during check out and told a different amount and then pretend that it was a miscommunication. If you don't speak english you guys should not be working and pretending you do because this ruins your business. $5 is not much but its the principle behind it. I asked for a fill of the same color but he did a fill with a different color then charge me more.I told him the color he is putting is not the same he said dont worry ill take care of it. WTh!!! what a way to scam people. Don't go here! read other reviews that give negative feedback because they are placed there for a reason. read more

Clean shop and decent spa treatment but they don't do what you ask for. They don't put enough coats to cover the entire nail let alone make it look good. Half of my nails look kinda matte and the other half look kinda shiny. It's dull and not what I asked for at all. Will not be going here again. UPDATE: I went back and they did fix it to what I asked them to read more

Called and talked to Lee & he offered an appointment same day. All Staff was polite. I arrived and was offered a drink. Destiny did my pedicure she was very gentle, professional, Conscientious and did a very nice job. Mimi came over to do the manicure and she was fast and although she insisted a gel manicure was the "best" I settled for the regular one and so she quickly got me out of the chair. She's a 14 year veteran of the business and so it was done speedily. The shop was clean and had a nice selection of colors. I can't complain at all about the service. read more

The Nail Shop - Front of shop - Nail Salons Near Me - El Paso, Texas

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Everyone was so nice, they even offer you something to drink. I loved the staff! So funny and charming. My nails look amazing! Definitely going back!! read more

The Nail Shop - Loved my nails!!! They where done well and even the design looks amazing!! - Nail Salons Near Me - El Paso, Texas

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Love this nail shop. I usually try to see Lee for dip powder manicures but the rest of the team really does a great job. They always seem to be on top of current nail design trends and maintain a clean, friendly and not rushed environment which is really relaxing. I would recommend making an appointment as they are typically busy. Pricing at this nail salon is great. I always feel like I'm getting great work for a good price. Lee has helped fix my nails from weak under acrylics to strong dip powder over about 4 appointments. I will continue to drive to this nail shop even though I live 45 minutes away. Thanks Lee! read more

I came here with my best friend to get our nails done before her wedding. They are SO nice. I had Cindy, she did my gel manicure and pedicure and was amazing! She took her time and made sure each nail was free of any cotton ball fuzz before painting again. I highly recommend her. My best friend had Johnny do her pink and white gel. I love how they came out. Great place all around! :) read more

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It's always hard to find a new nail place when we move. This place was recommended to us. Johnny did an amazing job. Love my nails. Pedi was the best I've had in a long time by Steven. Will be back for sure! read more

The Nail Shop - Nail Salons Near Me - El Paso, Texas

Super clean. Great staff. I will defiantly be returning!! The pricing was very resonance. I had a pedicure and my feet and nails came out great. read more

Very quick to ask what I needed done and was prompt to sit me right away for my pedicure before I could even sign into iPad . Very great customer service . I'm very pleased with my visit read more

Always great friendly service, beautiful nails, offers wine, clean, they always recognize all of their customers! I love going to visit Steven at Nail Studio! read more

I have been going here for many years now. Been to other salons but was not happy with any of them. Nail Shop remains the best, hands down! Thanks to Johnny and staff for the wonderful service. read more

The owner was very customer focused. I went on a Thursday and didn't expect it to be so busy, which would be a good sign. They still accommodated me in 5 minutes, just as the owner stated. The woman did a great job! Throughout my time there, the owner jet making sure everything was alright. I would go back again. read more

In town for an event and needed a repair for my toe nail, stopped in here and this is the best, so friendly, clean shop and awesome service. I would recommend this salon as when I was in there other clients were telling me this is the best place. So if you are looking for a great salon this is it. helen did my repair and honestly she did an awesome Job, thank you for being friendly read more

The service is ok but don't bring your kids here. They had two movies in two separate TVs. One showed people having their brains blown out - I mean, gory, disgusting images -- and the other had an R rated movie playing at top volume with the F word flowing. Completely inappropriate for a salon, IMO. read more

Great people working here! I broke a nail, walked in expecting to pay for a repair.. The employee have me some advice, options, and when I decided to wait for complete repair, he filed my nail and put a dab of super glue at no charge. What an honest guy! Will definitely be back! read more

the worse experience i have ever had!!! the worse. i went in for mother's day. i had scheduled my appointment atleast a week in advance. the pedicure was done by destiny, and she did an awesome job!!! i chose to get a dip manicure, and the service was horrible, and unhygienic. after the manicure, my nails had white residue all over them, as you can see in the picture. the white reside would not come off with even washing my hands twice. i called to let the supervisor know, and they could honestly care less. i left out of there in tears, completely disappointed to have paid as much as i did for such terrible service. i will never ever come to this place again. my first and last time. read more

I always come to this salon during college holidays, and I'm NEVER disappointed. They are always so polite and greet me warmly when I walk in. They also make a real effort to know each of their customers- every time I'm in they ask me about my sister by name. CRAZY! They are perfectionists too. I never have to ask them to fix anything. The price is also really fair. Everyone in El Paso should get their nails done here! read more