Your airport shuttle on Monday June 2 at 0930 was speeding and cut us off TWICE on two different bridges. He merged late on the Aurthur Laing bridge to take the Granville exit. He sped at nearly double the speed limit in the construction zone of Granville bridge to again cut us off and merge last second to take the Seymour exit. I have recorded both these incidence on dashcam. read more

I had a few hicups but the company was early/on time for picking up me and my large group at the airport. Three days prior to arrival in Vancouver, I phoned to get quote for 17 people. I was told 2 sprinter vans would accommodate that as my best option, as opposed to one large bus that would cost more. I was given a number that covers taxes, gratuities, fees, etc. When I called the next day, whoever answered tried to have me rent the expensive large bus, which was about two hundred dollars more. When I told her about my prior call for the 2 sprinter vans, then she quoted me a price $20 higher than the original quote, saying that person was using the wrong parking rate. I did not receive an email confirmation within 24 hours so I called to inquire. I still did not receive after a second inquiry. Then the guy figured out that my email was typed incorrectly. Third time is a charm! I received two invoices--itemized with hourly rate, fees etc. for the two sprinter vans. It had driver's cell phone and company's phone. Upon my group's arrival to CAN airport, I received texts that with two drivers' names and cell numbers, and that they were waiting for my party. Upon luggage retrieval, two different drivers had an ipad with my name. They took us to the vans and loaded our luggage. My group of 17 split up of course. The Mercedes sprinter vans were luxurious! They were nice, clean, and spacious. They had had high ceilings, were comfortable, and sat 10 people, not including the passenger seat next to driver, which we left empty. I had no issue my driver but my friends in the other party told me the driver was rude and unprofessional. Cost is about $10 per person less than had we taken a cab and we got to ride to the hotel together from the airport. (But a Lyft/Uber or even public transportation would have been cheaper). read more

Not sure what's up with the poor reviews, but we had amazing service! We rented the Superstretch limo for prom. The interior was very nice, and even cold, bottled water was provided. For audio systems, there was a CD player and a phone/ipod jack. I would recommend you to bring a CD if you would like music just in case, as the ipod jack only seemed to work on my friend's android phone (we brought a CD too and it worked just fine). We made some special requests and it was great that Star Limo was able to meet them. Our chauffeur, Danny, was very kind and friendly, and arrived early to pick us up. It seemed like he genuinely wanted us to have a good time. All in all, I would definitely recommend this service to anyone. My entire group agreed that the limo was the best part of prom night. read more

Star Limousine - Superstretch limo (more seats to the left) - Limos Near Me - Vancouver, British Columbia

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I would never book with this company again. I booked a stretch limo as a surprise to take my husband and I to a special event dinner at Tojo's in Vancouver. It was a set $500 dinner course that started at 7pm, which we booked 6 months in advance. This whole event was a birthday present for my husband, and when I took him outside to show him the limo I was shocked to see it was not outside at 6pm. I pre booked, and pre paid for this limo, so I thought perhaps they had the wrong address. It ruined the surprised, but I still thought everything was going to be okay I phoned the company and they said they would contact the driver. At this point it is 6:10pm. They come back on the line and say the driver is on SW Marine drive (we are in n. van about 45 minutes away) but he will come as quickly as possible. I said that it is not acceptable because we have an even we need to go to at 7pm. I then question why he not phone earlier if he could not make it on time? Why did no one contact us to make other arrangements? This way we could at least phone another company or get a taxi. They tell us to book a taxi and they will pay for it. I am upset. I am holding my husband birthday present and champagne which we will not be able to drink in the back of taxi. But, at this point we need to go to our event so we phone a taxi. Midway through our taxi ride they phone me back and say that their manager has denied paying for our taxi fare. So, even though they F*cked up, they will not cover our taxi costs. I got my husband a Tag watch, which I had to give him on the street on Broadway. We missed the first two courses of our $500 set menu, and this mishap from Star Limos really ruined our special night which i had been planning for month. I understand things come up. Delays happen. But, at 6:10pm why am the one calling the company? They should be phoning me at and letting me know their driver is delayed so I can make other arrangements. read more

Would never use their service again, and definitely don't recommend. Friend getting married, I'm the best man so do the Bachelor Party thing; rent a limo, standard stuff. The groom-to-be has crazy work schedule, so we have to do it on a Monday and I'm thinking "Great, everything will be easy to book!" Turns out, booking was easy but everything else not so much. Limo shows up on time, however I had told the guy we'd need ice we were bringing drinks it as was a bachelor party. There's a big bar thing, no ice. Only a small bucket suitable for one bottle with ice in it. What that's supposed to do for 8 guys, I don't know, but our first stop was to a gas station to grab a couple bags of ice. Strike one. Next, there's no music. Really? $120/ hour and you cant get so much as radio? Really very surprising that they wouldn't have so much as that small amount of upkeep done. Strike two. Lastly, I don't know what the driver said to my buddy the groom, but he refused to talk to the guy. He didn't want to complain as we were all set on having a great night, so he just pulled me aside and told me, "This driver is out to lunch, please could you deal with him because I don't want to get upset at the guy." So of course I did, and that was that. Strike three. I should have got the hint that the company name is "STAR Limousine," as in there's only one star, which is certainly all the stars they deserved on that trip. read more

THEY FORGOT OUR ENTIRE WEDDING We booked Star Limo for my wedding, the most important day of my life. The company was supposed to pick-up my entire family, as well as myself and my groomsman, in separate vehicles to take us to the venue downtown. This was arranged well in advance and confirmed via e-mail several days beforehand. Fast forward to the actual day, everyone is nervous yet excited. That feeling quickly changed into panic though as the limo company forgot EVERY SINGLE PICK-UP. I'm not even going to get into details about what this did to me. My bride though was literally waiting in the back room of the venue with a full house and the groom along with his entire family is missing from the venue at the start of their own wedding. She literally thought that I had ran out on her on her wedding day. Mistakes do happen, and even though this one was couldn't have been bigger and showed an egregious level of irresponsibility, we were willing to give the company the opportunity to make it right. Old Star Limo though gave us the preverbal middle finger and effectively told us that they weren't willing to do anything for us. Literally, they caused an immeasurable level of panic and stress, almost ruining my entire wedding, and they could care less!! I guess they figured that it wasn't their fault that they forgot to pick up their clients after sending them a confirmation. In short, if you have somewhere to go, people you need to meet, or require transportation for any reason whatsoever, I would not roll the dice with Star Limo. I would suggest you are better off tying your dog to a sled and giving him directions. At least that way you'll be dealing with someone that cares about you when you don't get where you need to go. read more

We had Star Limousine pick-up my girlfriend's two friends to come out to Surrey from Vancouver for her Birthday party last week. For a first time user, I was very impressed. Just a little more expensive than a taxi for a nice Lincoln Town Car. Driver was super pro and right on time. We are slightly out of the way from any Transit options so this was a great solution. One of her friends had a baby and baby seat which was also well received. Definitely on my list for the future. read more

Ok I love this service!!! I have the need from time to time to impress my business colleagues and my preference for making a splash is using the service of limousines... it never fails to impress. I like to think of first and last impressions. When you go to the extra trouble of scheduling a car service it shows the other party that you are thoughtful and of a unique level of character. I travel to New York, Paris and many other cities for business and I have had varying results for cleanliness and professionalism. I can full on recommend the driver I had scheduled , Jarehk, and the SUV stretch that we had tour my party around the lower mainland! We were given ample time to meet our schedule, privacy, and the driver was both courteous and knowledgeable when we asked to modify our original itinerary to take in some sights on Robson st. I believe employees of a company are the most valuable asset and representative of the overall business. The driver made this a night to remember and I will most definitely use Star limousines again. Good Value , clean vehicle and friendly accommodating service - what more can you ask for? read more

Horrible Customer Service!!!!! their agents are extremely rude! Never again!!! I would never use their service again!

Terrible terrible terrible! I hired them for my wedding based on the great reviews. After confirming with Ajay a week prior to our big day, Star Limousine still screwed up our transportation for that day. The limo to take my parents and family home after the wedding did not show up. After calling the company, they told me that the vehicle had been canceled beforehand. My husband and I had to wait an hour for a taxi to come and pick my family up and take them home. Not exactly how we wanted to spend the first moments as a married couple. Also, Star Limousine told us that we had a "no show" at 10am that day...an order I had cancelled with them months ago. I had evidence of our confirmed trips, and I emailed them the receipts showing that they were at fault. Not only did they not respond to my e-mail, they called me 2 days later during our honeymoon asking us for a new credit card number. No apology, no explanation, nothing. Very disappointing and poor service. I do not recommend them to anyone. They easily could have messed up our big day if they made a mistake with our vehicles that was supposed to pick us up and take us to the wedding venue. read more